--- title: SHI Reviews meta_title: 'SHI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how SHI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 119 scale: '5' date_modified: '2026-07-14' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # SHI Reviews **Vendor:** SHI International Corp. **Category:** [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 119 ## About SHI SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next. ## SHI Pros & Cons **What users like:** - Users commend SHI for their **exceptional customer support** , highlighting dedicated reps who genuinely care and provide valuable service. (13 reviews) - Users value the **helpful support** from SHI, praising attentive account managers and effective communication in resolving issues. (12 reviews) - Users highlight the **effective teamwork** at SHI, appreciating the dedicated support and customization for their business needs. (11 reviews) - Users value the **extensive knowledge and support** from SHI's account executives, enhancing their overall experience. (9 reviews) - Users value the **fast response time** from SHI, appreciating their quick assistance with hardware and tech inquiries. (7 reviews) - Users value the **expertise** of SHI, noting strong partnerships and resourcefulness in their services. (6 reviews) - Responsive UI (6 reviews) - Users praise the **friendliness of the staff** at SHI, noting their personal attention and helpfulness in addressing needs. (6 reviews) - Users value the **excellent collaboration** with SHI, appreciating timely responses and effective communication. (5 reviews) - Users value the **effective communication** with engaging teams across North America for timely solutions. (5 reviews) **What users dislike:** - Users find SHI to be **more expensive** than direct manufacturers, impacting affordability and purchasing decisions. (4 reviews) - Users express frustration with **frequent staff turnover** , leading to a lack of continuity and knowledge in support teams. (3 reviews) - Users experience **disruptive integration issues** with AE switches, particularly after company acquisitions affecting team stability. (2 reviews) - Users find the **limited availability** of SHI frustrating, as it restricts access to services in certain regions. (2 reviews) - Users desire more **transparency and automation** in billing processes, particularly with tracking renewals and costs. (1 reviews) - Users find the **complexity** of SHI challenging, making navigation of processes and connections difficult. (1 reviews) - Users face **dependency issues** when transitioning due to team changes after company acquisitions, leading to disruptions and challenges. (1 reviews) - Users highlight the **difficult learning** curve associated with navigating SHI, which complicates their overall experience. (1 reviews) - Users find the **learning curve challenging** and suggest that SHI provide more educational support for clients. (1 reviews) - Limited Customization (1 reviews) ## SHI Reviews ### 1. Excellent partner and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Excellent stock availability, amazing rep, and knowledgeable engineers **What do you dislike about SHI?** Nothing is an issue with our service or help **What problems is SHI solving and how is that benefiting you?** Security, infrastructure, AI preparedness ### 2. 6 times the speed of amazon on orders. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SHI?** Our Rep is good and easy to talk to. They seem willing to understand the problems and see what they can do to fix them. **What do you dislike about SHI?** It still takes up to 6 weeks to get some equipment that we could have next day from amazon. It is more expensive aswell. We never could get imaging done properly byt sHI even though we sent a server to do it . It is just easier and faster to do it our selves. **Recommendations to others considering SHI:** The SHI team is willing to work with you and open to ideas. But, be aware they are slow with orders and it is hard to justify the length of time to the user base on how long it takes to get equipment. **What problems is SHI solving and how is that benefiting you?** They help us manage our hardware and some software orders/liceneses **Official Response from Christa Niering:** > Thank you so much for your feedback! We would love to see how we can improve your experience. Please reach out to us at direct@shi.com. We will do everything we can to help you be successful! ### 3. About SHI **Rating:** 4.0/5.0 stars **Reviewed by:** Subramanian S. **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Our accunt managers are very helpful. They go an extra mile to help out. Very transparent and honest **What do you dislike about SHI?** Not able to peovide services in some places around the world **What problems is SHI solving and how is that benefiting you?** SHI helps with harsware delivery and any professiknal services ww require **Official Response from Christa Niering:** > Thanks so much for your feedback! We are happy to hear your account team is ridiculously helpful. We just made an acquisition to expand our global services - thank you for that feedback. We are listening!! ### 4. Excellent client support **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey K. | SVP IT Service Delivery **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Cost can be better alighn better to meet PBO P&L **What do you dislike about SHI?** Nothing to declare here as we do have a positive expirience **What problems is SHI solving and how is that benefiting you?** W11 migration and end user compite support **Official Response from Christa Niering:** > Thank you so much for your feedback! You are helping us to improve! We are happy you've had a positive experience so far. ### 5. IT Director **Rating:** 5.0/5.0 stars **Reviewed by:** David T. **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Very easy to work with our account managers account team. **What do you dislike about SHI?** There have been dislikes currently ....... **What problems is SHI solving and how is that benefiting you?** Data center storage and retention. Increasing our RPO and RT objectives **Official Response from Christa Niering:** > Thanks for your feedback! We are happy to hear that your account team is helpful! ### 6. Shi Fall Summit - AI **Rating:** 4.5/5.0 stars **Reviewed by:** Tim H. | Senior Manager, Platform Engineering **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Always available, deep bench of SMEs, always friendly. **What do you dislike about SHI?** Sometimes oushy sales team, makes me hesitate to reach out sometimes. **What problems is SHI solving and how is that benefiting you?** Microsoft licensing, project work, training. **Official Response from Christa Niering:** > Thank you so much for your feedback. When you do speak up, it helps us improve. Thank you so much for sharing your thoughts! ### 7. Stellar as with all things SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Customer focus. Be attentive, maintain integrity, ensure speed of quotes. **What do you dislike about SHI?** Difficult question as I don't have complaints. **What problems is SHI solving and how is that benefiting you?** Security, hardware, peripheral, IT Asset Management (SHI) **Official Response from Christa Niering:** > Thank you so much for your feedback! We are happy to hear that you are getting the attention you deserve! ### 8. Excellent Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 08, 2024 **What do you like best about SHI?** The account rep team is the most helpful. Our rep is incredible and we wouldn't trade her for the world. **What do you dislike about SHI?** Not being local would be the largest downside. **What problems is SHI solving and how is that benefiting you?** SHI handles all of our order processing and licensing for systems. They've been great all around, and we haven't ever had any issues with them. **Official Response from Christa Niering:** > Thank you for your feedback! You're helping a great company be even better. We are so happy that your account team is helping you be successful! ### 9. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** Attention to details and customer support. Their ability to follow up and ensure all issues are resolved in proper manners and work with our teams on hardware needs. **What do you dislike about SHI?** Ability to provide professional services at a faster timeline **What problems is SHI solving and how is that benefiting you?** SHI provides us with key hardware but also helps our team manage our Azure environment **Official Response from Christa Niering:** > Thank you so much for your feedback! Your success matters to us, and we will continue to improve to serve you better. ### 10. Great company/Great people! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary P. | Director of Channel Sales, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SHI?** Working with various personnel throughout North America-intelligent and engaging teams. **What do you dislike about SHI?** That I didn't begin working with them prior to 2018. **Recommendations to others considering SHI:** Take the time to research proper personnel to connect with as they are a very large organization. **What problems is SHI solving and how is that benefiting you?** Providing customers with alternative hardware support within their respective Data Centers. **Official Response from Christa Niering:** > Hey Gary! Thanks so much for sharing your experience. We are happy to hear that your account team is helping you succeed! ### 11. Shi review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** October 08, 2024 **What do you like best about SHI?** Helpful rep that keep in touch and provide status. **What do you dislike about SHI?** There is nothing dislike about SHI since able to help. **What problems is SHI solving and how is that benefiting you?** Help provide quotes to get software, equipment, and contracts. It is helpful that have a supportive rep that keep in touch and info of status. **Official Response from Christa Niering:** > Thank you for your feedback! We are so happy to hear that your rep is helping you be successful! ### 12. SHI is excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SHI?** Dedicated accounts reps, that are actually helpful and not a bunhc of "Yes-men" **What do you dislike about SHI?** Everything, so far, has been good. Nothing to dislike at this moment. **Recommendations to others considering SHI:** Give them a try. They seem like they actually want to be a strategic partner. **What problems is SHI solving and how is that benefiting you?** Licensing for enterprise applications **Official Response from Christa Niering:** > Thanks for sharing your experience, Paul! We are happy to hear that you are happy! ### 13. Outstanding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Brian D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about SHI?** The people and their willingness to assist in our solving our problems. **What do you dislike about SHI?** Not really a dislike but I'm all about the AE assignment. Having the right AE can fracture a partnership. So to that point my AE rocks!!! **What problems is SHI solving and how is that benefiting you?** SHI is assisting in our procurement of IT hardware and services. The partnership has become an extension of my team and thus makes solving problems we face easier. **Official Response from Christa Niering:** > Thanks for the feedback Brian! We'll be sure to let your AE know how happy you are! ### 14. A great summit for EUC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SHI?** The representatives are always helpful and a pleasure to work with. Prices are always competive. **What do you dislike about SHI?** The Website for me is challengining at times. **Recommendations to others considering SHI:** Always give SHI a chance to compete. **What problems is SHI solving and how is that benefiting you?** Purchasing, programs, guidance **Official Response from Christa Niering:** > Thank you for your feedback. We would love to talk to you about how we can make the website better. Please reach out to us at direct@shi.com with your thoughts. Thanks so much! ### 15. Very accommodating, organized and fresh environment. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | IT Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about SHI?** People relationships and helpfulness. . **What do you dislike about SHI?** Nothing comes to mind at this time. . **Recommendations to others considering SHI:** Ask the question because they likely have a solution. **What problems is SHI solving and how is that benefiting you?** Security, procurement and infrastructure challenges. **Official Response from Christa Niering:** > Thanks Dan! We appreciate your feedback! ### 16. Excellent experience for discussions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about SHI?** Connecting us with experts for discussions **What do you dislike about SHI?** I'd like to be able to have the highest level of oversight and access on my cloud accounts which are restricted to SHI **What problems is SHI solving and how is that benefiting you?** SHI has helped facilitate useful discussions with experts and other customers. **Official Response from Christa Niering:** > Thank you so much for your feedback! We would love to work with you on your cloud visibility. Please reach out to us at direct@shi.com. We will make sure that you get what you need to be successful! ### 17. Great purchase experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2019 **Describe the project or task SHI helped with:** Purchased adobe creative seats from SHI **What do you like best about SHI?** Purchasing from SHI was super easy. The product came quick and transaction went smoothly. **What do you dislike about SHI?** The only thing was there pricing was a bit higher. **What problems is SHI solving and how is that benefiting you?** A reliable source for software. **Official Response from Christa Niering:** > We are happy to hear that your buying experience went smoothly! We appreciate your feedback and will consider your pricing concerns as we continue to improve our services. ### 18. Poor after sales and billing experience - unorganized **Rating:** 0.5/5.0 stars **Reviewed by:** Kevin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **Describe the project or task SHI helped with:** SHI was referred to us as a reseller for the Tenable.io vulnerability management platform. Strictly used as a license reseller - no value add. **What do you like best about SHI?** The initial introduction to SHI was easy and smooth and the quoting/price was cost-effective. **What do you dislike about SHI?** Trying to sell us unrelated software, services and/or components. Very poor after sales service and billing, invoicing and license renewal processes are confusing and overly complicated. **Recommendations to others considering SHI:** Evaluate alternatives before settling on SHI as a VAR for any of your solutions. They are not efficient and retain little knowledge about your past purchases to simplify the renewal process, billing/invoicing, etc. ### 19. Determined to deliver. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2018 **Describe the project or task SHI helped with:** SHI is now our go to resller for most quotes and items we buy. **What do you like best about SHI?** The team is so friendly and dilligent in resolving our issues. Our Account Manager is such a joy to work with. **What do you dislike about SHI?** One of their first line sales members is lacking in knowledge of certain items, but the team really pulls together. **Official Response from Christa Niering:** > We're thrilled to hear that SHI has become your go-to reseller and that our team has been friendly and diligent in resolving your issues. We appreciate your feedback and will address any knowledge gaps with our sales team to ensure a better experience for you in the future. - [View SHI pricing details and edition comparison](https://www.g2.com/products/shi/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A09%3A05+-0500&secure%5Bsession_id%5D=2b6d5f91-6831-4975-8015-c13ae04de6a3&secure%5Btoken%5D=a29e04582f1735b20837f1152db82078352e44394cfa5bd38bdee9e1cdebaa4c&format=llm_user) ## SHI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SHI Alternatives - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (205 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews)