--- title: SHI Reviews meta_title: 'SHI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how SHI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 119 scale: '5' date_modified: '2026-07-14' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # SHI Reviews **Vendor:** SHI International Corp. **Category:** [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 119 ## About SHI SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next. ## SHI Pros & Cons **What users like:** - Users commend SHI for their **exceptional customer support** , highlighting dedicated reps who genuinely care and provide valuable service. (13 reviews) - Users value the **helpful support** from SHI, praising attentive account managers and effective communication in resolving issues. (12 reviews) - Users highlight the **effective teamwork** at SHI, appreciating the dedicated support and customization for their business needs. (11 reviews) - Users value the **extensive knowledge and support** from SHI's account executives, enhancing their overall experience. (9 reviews) - Users value the **fast response time** from SHI, appreciating their quick assistance with hardware and tech inquiries. (7 reviews) - Users value the **expertise** of SHI, noting strong partnerships and resourcefulness in their services. (6 reviews) - Responsive UI (6 reviews) - Users praise the **friendliness of the staff** at SHI, noting their personal attention and helpfulness in addressing needs. (6 reviews) - Users value the **excellent collaboration** with SHI, appreciating timely responses and effective communication. (5 reviews) - Users value the **effective communication** with engaging teams across North America for timely solutions. (5 reviews) **What users dislike:** - Users find SHI to be **more expensive** than direct manufacturers, impacting affordability and purchasing decisions. (4 reviews) - Users express frustration with **frequent staff turnover** , leading to a lack of continuity and knowledge in support teams. (3 reviews) - Users experience **disruptive integration issues** with AE switches, particularly after company acquisitions affecting team stability. (2 reviews) - Users find the **limited availability** of SHI frustrating, as it restricts access to services in certain regions. (2 reviews) - Users desire more **transparency and automation** in billing processes, particularly with tracking renewals and costs. (1 reviews) - Users find the **complexity** of SHI challenging, making navigation of processes and connections difficult. (1 reviews) - Users face **dependency issues** when transitioning due to team changes after company acquisitions, leading to disruptions and challenges. (1 reviews) - Users highlight the **difficult learning** curve associated with navigating SHI, which complicates their overall experience. (1 reviews) - Users find the **learning curve challenging** and suggest that SHI provide more educational support for clients. (1 reviews) - Limited Customization (1 reviews) ## SHI Reviews ### 1. Best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas F. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** The people are the best thing about SHI. **What do you dislike about SHI?** The only dislike is I don’t have the resources to but everything they have to offer lol. **What problems is SHI solving and how is that benefiting you?** We were in need of a email security system and SHI was able to fulfill my organization requirements ### 2. SHI customer at 2 companies **Rating:** 4.0/5.0 stars **Reviewed by:** Matt Z. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Fast knowledge base they have access to on various products. **What do you dislike about SHI?** AE switches from time to time can be disruptive. **What problems is SHI solving and how is that benefiting you?** Microsoft licensing and cybersecurity review. ### 3. SHI as a Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** SHI has been working with me to identify solutions without taking the easy route of trying to sell me another product. My account manager is fantastic and listens to engage the right people and vendors to talk to **What do you dislike about SHI?** Not having in depth knowledge of my somewhat unique environment it can take a few extra steps to have the right conversation. **What problems is SHI solving and how is that benefiting you?** SHI is working with me to increase my security posture and identify gaps that pose significant risk. ### 4. Review of product sales **Rating:** 3.0/5.0 stars **Reviewed by:** Prasanna R. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Good vendor relationship. Good support and pricing **What do you dislike about SHI?** Not much that I can comment on. However SHI shoukd do more learning and education sessions with their clients **What problems is SHI solving and how is that benefiting you?** Technology procurement, product selection and support ### 5. SHI is a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia C. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** SHI offers different procurement options and works with us to source what we need at a price we can afford. **What do you dislike about SHI?** I don’t have any complaints. They can’t source everything we need, which I think is understandable. **What problems is SHI solving and how is that benefiting you?** We are a public higher education institution, and we have very particular procurement requirements. SHI helps us to source hardware and software that we need without undue hardships. ### 6. Very reliable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** They are extremely responsive and will help customize a solution for your specific needs **What do you dislike about SHI?** They're not always the cheapest solution but the additional cost seems to be the price of the high quality of service you receive when working with them. **What problems is SHI solving and how is that benefiting you?** Providing trials of a variety of hardware and software solutions. Whether it's replacing old solutions or implementing new ones, SHI has been there for us. ### 7. Fast and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon B. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** SHI is always responsive and looking for ways to help solve customer problems **What do you dislike about SHI?** SHI conference could’ve been a little more organized. **What problems is SHI solving and how is that benefiting you?** Solving how quickly we receive windows devices ### 8. Great company with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Our account executive Nick Winborn sets the bar very high. He is proactive and we consider him a business partner rather than a sales associate. **What do you dislike about SHI?** The size of the company can be overwhelming but this necessary is not a bad thing. **What problems is SHI solving and how is that benefiting you?** Our business has had numerous technical challenges and SHI has been essential to help us migrate services to the cloud and modernize our environment. ### 9. Truly a VAR **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph C. | Sr. Manager, Digital Workspace Operations **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** The connection from our sales reps is invaluable. They take the time to understand our business, and our needs, and that helps them with finding solutions **What do you dislike about SHI?** I have nothing I can say I dislike about SHI **What problems is SHI solving and how is that benefiting you?** SHI is always there to talk through new initiatives and pull on SMEs to help us find a solution and get over the finish line ### 10. Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Sam S. | Head of Information Security **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Ease of contact the sells team. Relative quick turnaround **What do you dislike about SHI?** Can’t think of any. They do have large selection of software renewals services **What problems is SHI solving and how is that benefiting you?** Software resell n license renewal ### 11. Great partner to augment your team **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about SHI?** The people and very competitive pricing. **What do you dislike about SHI?** No West Coast locations, customer events are excellent. **What problems is SHI solving and how is that benefiting you?** Help manage and hardware and software infrastructure as well as security services. ### 12. Excellent customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Pragy R. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Good knowledgeable individuals and excellent support **What do you dislike about SHI?** They are top of everything so nothing to dislike about **What problems is SHI solving and how is that benefiting you?** From educating to engaging with nee industy solutions ### 13. Very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Merrick F. | Network and Systems Specialist II **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Our representative is extremely helpful and responsive. **What do you dislike about SHI?** I don't get to experience poor customer service and get frustrated. **What problems is SHI solving and how is that benefiting you?** Getting quotes for software and hardware. ### 14. Great information **Rating:** 5.0/5.0 stars **Reviewed by:** David H. **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** How well or representatives work with us **What do you dislike about SHI?** I don't currently have any issues with SHI **What problems is SHI solving and how is that benefiting you?** How to implement Ai. By leading the way. ### 15. Good event **Rating:** 3.0/5.0 stars **Reviewed by:** Yogesh N. **Reviewed Date:** June 18, 2025 **What do you like best about SHI?** Faster delivery or product and services. **What do you dislike about SHI?** Technology staff to provide better guidance. There are team but can be much better **What problems is SHI solving and how is that benefiting you?** New Technology ### 16. IT Site Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Jacob Steel, Ricky Santana, great reps work hard for watts. **What do you dislike about SHI?** Sometimes pushy on hardware and up selling. **What problems is SHI solving and how is that benefiting you?** Microsoft licensing, all software, switches ### 17. Great conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Luke R. | System Administrator **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Great account manager Julie solves all our problems. **What do you dislike about SHI?** Nothing! Could not have a better experience. **What problems is SHI solving and how is that benefiting you?** Providing us with nutanix support ### 18. Responsive service **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Quick response time and follow up/follow through **What do you dislike about SHI?** Not a lot to complain about or report that I dislike **What problems is SHI solving and how is that benefiting you?** License ### 19. Licensing and billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** They are responsive and provide the right people when we have a question. They are a one stop shop. **What do you dislike about SHI?** Nothing at this time. They have solved all of our issues when requested **What problems is SHI solving and how is that benefiting you?** Helping us understand Microsoft licensing and providing an accurate count and quote. Additionally assisting in getting Microsoft involved in some billing and reservation issues. ### 20. Trusted Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology **Reviewed Date:** June 18, 2025 **What do you like best about SHI?** They’re always very responsive, engaged and not pushy. That last part is key. **What do you dislike about SHI?** I kind of wish that my rep was local so I could physically visit with him more often, but that is really searching for something to complain about that isn’t a big deal at all. **What problems is SHI solving and how is that benefiting you?** Security gap analysis ### 21. Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about SHI?** SHI allows us to collaborate and interact with various vendors. **What do you dislike about SHI?** SHI could have more events, and it seems like they are improving in this area. **What problems is SHI solving and how is that benefiting you?** Cyber security, AI, cloud **Official Response from Christa Niering:** > Thanks for your feedback! ### 22. SHI has a lot to offer, the people I've talked to are professional, friendly, and extremely helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Their versatility and communication, I like not feeling out of the loop on anything I may have a question about. **What do you dislike about SHI?** I have not experienced any downsides to working with SHI **What problems is SHI solving and how is that benefiting you?** Licensing for different software. They've been able to get everything we need together. ### 23. Seamless and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Communication is always on point and there are no outstanding requests **What do you dislike about SHI?** Lack of direct communication with the deployment team. **What problems is SHI solving and how is that benefiting you?** Hardware acquisitions. Works pretty well, but I will say the auto pilot needs work. Many times we need to remove and ready to autopilot ### 24. Partnership is IMPORTANT! **Rating:** 5.0/5.0 stars **Reviewed by:** Logan G. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** A true partnership. Responsiveness. We have a great relationship with our rep, Sean Howrigon. **What do you dislike about SHI?** Nothing to dislike. Looking forward to our ongoing relationship! **What problems is SHI solving and how is that benefiting you?** SHI helps us procure the right ha dear and software for our company. ### 25. Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Dru Y. | Director - Americas Service Delivery & Transversal Services **Reviewed Date:** October 09, 2024 **What do you like best about SHI?** The relationship with my Account Executive is great. **What do you dislike about SHI?** Pricing on the website is not updated in real time. **What problems is SHI solving and how is that benefiting you?** SHI is our VAR for hardware and software. They also provide solutions that would benefit our environment. ### 26. SHI is our go-to partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** SHI provides us with both options and solutions that allow for us to make the best business decisions. **What do you dislike about SHI?** Honestly, we haven't had any downsides when working with our partner team. They are always available to us with our questions or thinking of ways to solve unique problems we face. **What problems is SHI solving and how is that benefiting you?** Our team at SHI is constantly looking out for our organizations best interests. They are truly partners in helping us achieve success. ### 27. Get everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. **Reviewed Date:** April 10, 2025 **What do you like best about SHI?** How I can email my sales team and get solutions **What do you dislike about SHI?** Not much. Maybe when my sales team is on vacation **What problems is SHI solving and how is that benefiting you?** We have been able to get anything we request with our sales group ### 28. SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Omega B. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** I like the availability of our service representative. **What do you dislike about SHI?** We have been with SHI for sometime. We have no dislikes. **What problems is SHI solving and how is that benefiting you?** SHI is helping us to get the needed equipment delivered promptly to our teams. ### 29. Great to learn SHI AI applications **Rating:** 4.5/5.0 stars **Reviewed by:** Yihan W. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Customer service is good, response is fast **What do you dislike about SHI?** It will be better if the return process can be faster **What problems is SHI solving and how is that benefiting you?** SHI helped me get the hardware I need in a timely manner ### 30. They have always been able to provide a solution to our requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** June 18, 2025 **What do you like best about SHI?** Very resourceful, they have contact with experts **What do you dislike about SHI?** The agent assigned to us is changed very frequently **What problems is SHI solving and how is that benefiting you?** They are helping us finding a path to move forward on regards our virtual infrastructure ### 31. Amazing vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** My rep is responsive. They know their information and I have no problems. Researching if they don’t know the answer. **What do you dislike about SHI?** Currently, there is nothing that I dislike **What problems is SHI solving and how is that benefiting you?** Software and hardware procurement ### 32. I’m a new customer, however so far they have been a very responsive company. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian T. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** I have enjoyed their prompt response. Pricing had been competitive. **What do you dislike about SHI?** I have found that their online platform is not friendly. **What problems is SHI solving and how is that benefiting you?** We are looking into a MDR solution. **Official Response from Christa Niering:** > Thank you so much for your feedback! We would love to know more about how we can make our online platform better. Please reach out to customeradvocacy@shi.com! ### 33. SHI a certified solution center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** SHI is is a one stop shop for all of our technology needs. **What do you dislike about SHI?** I haven’t found anything that I don’t like about SHI **What problems is SHI solving and how is that benefiting you?** SHI is helping us to manage our hardware inventories and deliveries, our software management including licensing, our talent acquisition and our hardware management platform. SHI has been a central resource to assist with all of these tasks in a manageable way. ### 34. Friendly. Professional. Market competitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacques d. | Senior Manager, IT Security - Cloud, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** They always pick up my calls. Always available. **What do you dislike about SHI?** I have not experienced that feeling in 3 years. **What problems is SHI solving and how is that benefiting you?** Time to service delivery. Their relationship enable our teams. ### 35. Director of IT Infrastructure **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay C. | Director of IT Infrastructure – CLOUD **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Ai, EUC, data center databricks, cloud, microsoft **What do you dislike about SHI?** Nothing, as we are satisfied with them and they are our hardware and software var **What problems is SHI solving and how is that benefiting you?** AI, DATA CENTER, CLOUD, ### 36. Satisfied with SHI responsiveness and involvement in resolving questions at hand. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** SHI understands the client problems well and focuses on it from clients perspective **What do you dislike about SHI?** None, we have not had any issues thus far. **What problems is SHI solving and how is that benefiting you?** Imaging auto pilot devices Service Now assistance ### 37. SHI summit **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Sean Jung is great. He’s been a really helpful rep for our company **What do you dislike about SHI?** Nothing actually. Really helpful service offerings we are leveraging **What problems is SHI solving and how is that benefiting you?** Every technology problem ### 38. Informative experience **Rating:** 3.5/5.0 stars **Reviewed by:** Wing C. **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Accommodation provided to by SHI and attentiveness. **What do you dislike about SHI?** Typical issues outside our control and unforeseen delays. **What problems is SHI solving and how is that benefiting you?** Cost savings. More time to focus on other issues **Official Response from Christa Niering:** > Thank you for leaving a review! We would love to know more about your rating and how we can improve. Please reach out to customeradvocacy@shi.com and let us know how we can help. ### 39. Very positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** There is a large team to support IT questions and functions **What do you dislike about SHI?** Sometimes things get a little to easy and we don’t do our research. **What problems is SHI solving and how is that benefiting you?** Cloud security ### 40. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about SHI?** They are very helpful and don’t push any agenda or vendor **What do you dislike about SHI?** Nothing, we have been happy with their services **What problems is SHI solving and how is that benefiting you?** We use SHI for expert analysis along with software and hardware sales. They are a trusted partner that goes the extra mile to understand what we need and help us understand what the best solutions are for us to choose. ### 41. SHI spring summit **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh P. | Infrastructure Manager, Vice President, Colleague Technology **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Large enterprise var with many key relationships **What do you dislike about SHI?** We are still new to the relationship to have any negatives. **What problems is SHI solving and how is that benefiting you?** Competitive VAR pool ### 42. SHI is a fantastic partner **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Director of End User Computing **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Availability and accessibility of our reos **What do you dislike about SHI?** Nothing. Everything is great so far. Tom is the best **What problems is SHI solving and how is that benefiting you?** AI and Cloud soend ### 43. SHI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SHI?** The wide range of teams that can support my business from any IT vantage point. **What do you dislike about SHI?** Little to none downsides. They are competitive with their professional services pricing. **Recommendations to others considering SHI:** Reach out to an account executive. They will listen and provide solutions to almost all IT problems. **What problems is SHI solving and how is that benefiting you?** Endpoint device management **Official Response from Christa Niering:** > We are so happy to hear that you are happy with your SHI partnership! Thank you for sharing your experience. ### 44. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** I love how fast and responsive SHI is whenever we have a request for hardware or question about current and new technology. **What do you dislike about SHI?** I haven't found something i don't like, yet. My experience has always been great **What problems is SHI solving and how is that benefiting you?** No issues at the moment ### 45. Excellent Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Broad scope of the partner and technology partnerships they hsve **What do you dislike about SHI?** Sometime unaware of everything they do offer. Plus, the account team changes too frequently **What problems is SHI solving and how is that benefiting you?** Consolidation of our vendors and partners sprawl and saving us on unneeded licensing **Official Response from Christa Niering:** > Thank you so much for leaving feedback. We are sorry to hear that your account team has gone through some changes. Please reach out to customeradvocacy@shi.com and let us know what we can do to help make your experience better. ### 46. SHI Summit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** October 08, 2024 **What do you like best about SHI?** Responsiveness to quote requests and followup. wealth of information and industry updates as well **What do you dislike about SHI?** when we were forced to change established rep/team when we were aquired by larger company **What problems is SHI solving and how is that benefiting you?** Software licensing compliance with microsoft.. Copilot jump start **Official Response from Christa Niering:** > Thank you for your feedback. We're sorry you lost a rep that you liked, and hope that your new team will be just as great. ### 47. Introduction to AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 10, 2025 **What do you like best about SHI?** The reps at SHI are phenomenal and always willing to assist. **What do you dislike about SHI?** I haven't encountered any downsides. So far so good! **What problems is SHI solving and how is that benefiting you?** How to begin integrating AI into a workplace that hasn't adopted it. ### 48. SHI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Single point of contact for all products. **What do you dislike about SHI?** Nothing yet!! SHI has been a valuable partner in our IT journey **What problems is SHI solving and how is that benefiting you?** Providing our hardware and software solutions for all our IT needs ### 49. Great information in a small bite format **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Wide breadth of resources provided for customer use. **What do you dislike about SHI?** SHI is a great partner, only wish they had an office local to my site. **What problems is SHI solving and how is that benefiting you?** Providing technology solutions and making connections. ### 50. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Willingness to solution for unique situations **What do you dislike about SHI?** Nothing so far. They have been very helpful in navigating a number of situations. **What problems is SHI solving and how is that benefiting you?** Hardware deployment - [View SHI pricing details and edition comparison](https://www.g2.com/products/shi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+09%3A58%3A50+-0500&secure%5Bsession_id%5D=f8c9dffa-74f0-4f0f-aec6-ce78f6d846e5&secure%5Btoken%5D=efa63e3fbf396d23b2f07e8c3e6bda955a41d43cdfd5ce6329c4678e0fa9ae22&format=llm_user) ## SHI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SHI Alternatives - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (202 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews)