--- title: Sherlock Reviews meta_title: 'Sherlock Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Sherlock works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 10 scale: '5' date_modified: '2026-05-19' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Sherlock Reviews **Vendor:** Sherlock **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 10 ## About Sherlock Sherlock gives your entire organization access to the vital product engagement data needed to grow revenue. And we’re not talking about that static, last active stuff. This is real engagement scoring. For your real SaaS business. (You are a real SaaS business, aren’t you?) ## Sherlock Reviews ### 1. Great Tool for User and Account insights for SAAS businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Sherlock?** I like that we can set up scoring profiles very quickly based on existing events and properties for BOTH Accounts and Users. The other awesome addition is that it handles Account and User activation separately. **What do you dislike about Sherlock?** They are adding features quickly based on feedback so when we have any issue usually they solve it in a reasonable time frame. **What problems is Sherlock solving and how is that benefiting you?** We have a stack with Appcues / Hubspot and we had issues to identify the different user segments in a consistent way. Now we can set up the profile in Sherlock and all tools using the same profiles and segments. ### 2. Must-have insights for a SaaS business **Rating:** 5.0/5.0 stars **Reviewed by:** Wijnand M. | Member Taskforce Search, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Sherlock?** Having an at-a-glance overview of both account and user-based engagement with a smart scoring system (that you can influence), and also having these insights when it comes to activation and product adoption. Also loving their brand new Sherlock stories feature. Also loving the Intercom connection. **What do you dislike about Sherlock?** We still have to set up the alerts part of Sherlock, so it's mostly up to us to get more out of this feature, but it would be great to have some default alerts ready there that you can customize, so it's less work. They have a Salesforce connection, but as we use Zendesk Sell as CRM, we would obviously to have a connection for our CRM as well. **What problems is Sherlock solving and how is that benefiting you?** Keeping track of the activation of our trial accounts and the engagement of our customers. ### 3. Innovative way to track user engagement **Rating:** 4.5/5.0 stars **Reviewed by:** ✔ Kamil R. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Sherlock?** I like how they approach user engagement tracking and how flexible you can get. And I love the direction they are going with Sherlock. **What do you dislike about Sherlock?** They seem to be doing too many things at once, but we have a similar approach ourselves at Survicate and it is starting to pay off. **What problems is Sherlock solving and how is that benefiting you?** We use Sherlock to track user engagement and product adaptation on an account level. Scores are associated with Intercom and we automate communication and tasks based on them. ### 4. Sherlock has helped us better understand our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | SVP of Product, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Sherlock?** The simplification of creating an engagement score across users and accounts has helped our product team communicate user engagement across the company. **What do you dislike about Sherlock?** The event model is too simple to support all our different types of events. Specifically, you can't configure a score based event properties which would be super helpful to build the most accurate score for us. **What problems is Sherlock solving and how is that benefiting you?** Tracking user and account engagement. Communicating that engagement throughout our company. ### 5. Sherlock is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki S. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Sherlock?** Sherlock is a fantastic CRM tool, it is so user-friendly and has a great interface! **What do you dislike about Sherlock?** Sherlock takes a bit to configure and make it look pretty and easy to use **Recommendations to others considering Sherlock:** Just make sure that you have individuals who can dedicate time to set up and configure the platform **What problems is Sherlock solving and how is that benefiting you?** Sherlock helps visualize the activity that users are working on within the platform, sometimes it's easy to think that people are engaged but in reality, they may be only doing one thing within a platform ### 6. Great visibility into prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Shayan Z. | Business Development Specialist, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Sherlock?** I love being able to see what other products our customers use as well as future prospects **What do you dislike about Sherlock?** Not always accurate and sometimes missing major info like email client **What problems is Sherlock solving and how is that benefiting you?** We solve opportunity problems. Decide which prospects to go after. And determine the likelihood of our software being compatible in their environment. ## Sherlock Discussions - [What does Sherlock do?](https://www.g2.com/discussions/what-does-sherlock-do) - [What is Sherlock software used for?](https://www.g2.com/discussions/what-is-sherlock-software-used-for) - [What is machine vision software?](https://www.g2.com/discussions/what-is-machine-vision-software) - [What does Sherlock software do?](https://www.g2.com/discussions/what-does-sherlock-software-do) - [View Sherlock pricing details and edition comparison](https://www.g2.com/products/sherlock/reviews?filters%5Bnps_score%5D%5B%5D=5&open_modal_url=%2Fes%2Fproducts%2Fsherlock%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsherlock%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D5%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-19+18%3A01%3A14+-0500&secure%5Bsession_id%5D=9fa4175a-94b0-4ce2-987b-bb200466d356&secure%5Btoken%5D=14301008bc218a6c575aaf4e18245a47c2cb57b54a292980a7be6bbe633d742b&format=llm_user) ## Sherlock Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Alerts - Multi-Product Analytics - User Scoring - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Sherlock Alternatives - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - 4.5/5.0 (2,864 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews)