138 Shelf Reviews
Overall Review Sentiment for Shelf
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The search function is a game changer! The amount of time the search capabilities have saved us has been outstanding. The ability to quickly see the type of content and a quick description is also extremely helpful. Review collected by and hosted on G2.com.
I have yet to find a downside as this is the first knowledge management system we have used and every aspect of Shelf has improved how we work Review collected by and hosted on G2.com.
Lots of different options for content types (decision tree being a personal favorite), intuitive use, extensive filter options for search, Connections ability, Content Publication Process. Easy set up and navigation. Easy to add content. Review collected by and hosted on G2.com.
No options for cross-referencing materials; keyword searching (would love to see a way to search various keywords and not depend on filtering down options on left-have navigation); too many clicks in publication process; "Recommendations" doesn't really pick up on main article relevance; no option to contain gem types (we'd like to only allow people to choose 3). Stats/Insights: no ability to differentiate between specific teams; no ability to see what gems have been created or how many in a overview way. Editing/content Writing Tools: limited options for formatting. Permissions only being allowed on the top-level of folders. Review collected by and hosted on G2.com.
The convenient interface, which makes Shelf user-friendly. It is easy to use and follow the Shelf instructions, everything is well-organized and therefore it is very fast to find the necessary things. Review collected by and hosted on G2.com.
Nothing, in my opinion, everything works perfectly. Review collected by and hosted on G2.com.
Shelf is an intuitive system for our agents to use. Easy to use and setup from an admin perspective as well. We have control over our content and how important each gem is in a search of specific word (s). Shelf meets with us on a regular basis to ensure that we are getting the most out of the software. They listen to user feedback and have made a number of improvements over the time we have used them that have helped improve our usage of the product. Review collected by and hosted on G2.com.
Roles and or user groups setup. Would also like to see more filters. Review collected by and hosted on G2.com.
The customizable aspect and insights are very helpful Review collected by and hosted on G2.com.
Inability to duplicate a folder to another organization, have to save the gem one by one. also no survey aspect, this would be very helpful. Review collected by and hosted on G2.com.
It's easy to use if your job requires you to make multiple folders for different projects or to keep track on a day to day actives. Shelf is the system I would recommend. Review collected by and hosted on G2.com.
There is not a "back or return button" within Shelf. Review collected by and hosted on G2.com.
My favorite feature is the key words preview. This is a huge time saver as the results are displayed quickly without the need for opening the full document. Review collected by and hosted on G2.com.
The formatting in a Wiki is different than a Word document. It is user friendly and easy to use. The spacing and format could use some enhancements to make it even better. Review collected by and hosted on G2.com.
