138 Shelf Reviews
Overall Review Sentiment for Shelf
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Shelf makes it easier for us to search for documents and share content between departments that normally would need to be shared by email Review collected by and hosted on G2.com.
we have not found anything we dislike yet Review collected by and hosted on G2.com.
Shelf has a easy user experience and a simple design that allows you to simply use the tool. The account management department is also a plus on this company. Review collected by and hosted on G2.com.
The tool is created for use of their own tools. Meaning that exporting data to their (from google docs to a page) is not the best experience, with lots of bugs that are not fixed from shelf as it originated in a third party Review collected by and hosted on G2.com.
The most I like are the organization, transparency, and detailed explanations. I recommend it to everyone, because of the possibility of learning, progress, and efficiency in work. Review collected by and hosted on G2.com.
Sometimes I fail to find a particular situation using the search option, and I have to go step by step. Review collected by and hosted on G2.com.
Shelf's state-of-the-art AI search and its ability to filter search results by categories and tags to get exactly what you are looking for make it a top-of-the-line KMS solution. Shelf can also integrate itself with other platforms, enabling the Shelf search to appear contextually when needed. Review collected by and hosted on G2.com.
Left navigation menu customization needs to be built out more. Having a more customizable UI would help Shelf feel more catered to a company's specific needs. Review collected by and hosted on G2.com.
I like the decision tree, which helps to create friendly descriptions for different files. Review collected by and hosted on G2.com.
Filters. With a bunch of different files and folders but related information, it is not easy to determine where the information you want is located. Review collected by and hosted on G2.com.
Simple integrations that assist agents to easily locate the required information and Decision trees which help you provide detailed step by step instructions. Review collected by and hosted on G2.com.
- Unavailability of a html editor to edit the content
- Unable to link to a particular section in a decision tree Review collected by and hosted on G2.com.
I like the user interface because it is super easy to use. Shelf is constantly enhancing features so the user experience continues to improve. The site provides a great way to organize content and keep track of user interaction. Review collected by and hosted on G2.com.
Since there are so many features with Shelf, I have not had the chance to use everything available. Some features such as the decision tree, has not been utilized much by my organization although it seems like it could be a helpful tool to other groups. Review collected by and hosted on G2.com.
I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com.
I like cataloging and quick search by tags and words in the service. It speeds up the process of searching for information, you can save everything to your favorites and conveniently view the information. Review collected by and hosted on G2.com.
