138 Shelf Reviews
Overall Review Sentiment for Shelf
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I like it because is super easy to update and maintain. Creating articles is easy, and there are different ways to store and categorize different asset types like pictures, videos, and documents. They also have a browser version available for outside audiences which is critical for our needs. Also, the support team is great! Review collected by and hosted on G2.com.
Some changes would make it easier (ex. bulk tagging) or more customizable (ex. more report options), but those changes are in progress. Once you get used to working in the system, you will find ways to make tagging or report generation work for you. Another issue we had was that "connections" did not transfer to the self service portal version. There was a work around for this (and I believe this is also in progress), so it was not a deal breaker. We are pleased. Review collected by and hosted on G2.com.
I like the ease of access. It is an interactive platform which guides me efficiently to specific answers I need in my everyday job. It saves my time, and I find its features very helpful. If needed, I can browse easily through filters. All in all, it is a great tool which improves the efficiency of my job. Review collected by and hosted on G2.com.
In my opinion, key word search could be better. Review collected by and hosted on G2.com.
That I can save everything as a favorite, and there are many categories. Also, the last updates are shown on the home page so that you can notice them quickly. Review collected by and hosted on G2.com.
Sometimes I cannot find everything, but I think It's also what a company added or updated. Review collected by and hosted on G2.com.
Wow. Being there from the beginning to now, it has grown and has been very interesting to use. I love it. The creators were terrific. They answered every question that we had to make it user-friendly for our agents. Its very easy to use, agents are able to find their resources very quickly I'm excited to see the growth within shelf. Review collected by and hosted on G2.com.
There's nothing that I do not like about it. its HELPFUL and amazing Review collected by and hosted on G2.com.
The platform is convenient because you do not need to open it and search for a separate link. Everything is at hand and you can immediately find the information you need. This is the main feature of this platform. The program allows you to reduce all the necessary information into a short report or article. This is very convenient if you have a lot of text that you can't remember yourself. It is convenient and easy to copy what you need directly from the platform. Nothing freezes and everything is clear. Review collected by and hosted on G2.com.
The inconvenient thing is that sometimes this platform takes a long time to load. You have to update the bookmark several times to still find this or that information. It takes a little time while you solve the main problem. It can be difficult to find the information itself because the screen is very small. But in principle, it does not take much work. The search engine takes a long time to think, but it's also a small problem. Review collected by and hosted on G2.com.
I like the search feature where you can combine libraries, filters, categories, and the content type. It helps me narrow my searches and the user experience is much more friendly Review collected by and hosted on G2.com.
Not being able to download multiple documents at the same time Review collected by and hosted on G2.com.
