Shelf Reviews & Product Details - Page 6

I enjoy the easy to understand customer interface. I also think the search functionality is helpful when trying to locate a specific gem. Review collected by and hosted on G2.com.

I dislike the comment functionality on gems. I feel like these should not be public and should go directly to the inbox of the user who created the gem. That way, if there's an update that needs to be made, the person who has the ability to edit the the gem is notified and can make the change. Review collected by and hosted on G2.com.

Shelf.io has a very modern interface that is very easy to use, but filled with features required across the entire organizations Review collected by and hosted on G2.com.

Inability to easily import or export a large number of questions Review collected by and hosted on G2.com.

I really like the organizational flow of the folders and different libraries. The layout is very intuitive and it is easy to find the information you need. I also like the variety of gem types and the ability to customize content to my needs. Review collected by and hosted on G2.com.

I think there could be some improvements in some of the editing functionality. The ability to easily convert content into a different gem type would benice to have as well. Review collected by and hosted on G2.com.

The way that it is set up is handy for agents as well as us TL's to find and locate everything.

The database is smooth and I love that all information you need is collected at the same place! Review collected by and hosted on G2.com.

The UI is somewhat hard to navigate through when it comes to spreadsheets within articles.

There are two different scrollbars that can be confusing if you don't know what you're looking for. Review collected by and hosted on G2.com.

Shelf offers an excellent visual display of content, helpful search features, and the ability to have an organization and personal library. It is straightforward to use and navigate. Review collected by and hosted on G2.com.

I don't have any dislikes about Shelf. I do wish more of our members were submitting resources and used the Shelf. Review collected by and hosted on G2.com.

It is easy to use. Nice visually. Usually editing is easy as pie. Review collected by and hosted on G2.com.

Sometimes it doesn't run very smoothly. Maybe because of my poor internet connection. Review collected by and hosted on G2.com.

Easy to access and very detailed, contains just the right amount of information. It's organized by different types of procedures that we make on daily basis. I use it daily and consider the information the contains essential for my work every day. When describing correct procedures for handling customer support cases, I like that it is very complete in sense that it offers many solutions for all possible situations one can find themselves in. The upside I very much like is usage of different collored letters. Review collected by and hosted on G2.com.

Sometimes the proper procedure can take time to find because you have to click "Next" repeatedly to find the right solution. Also, I would like if the procedure "tree" was more visualized, maybe by some graphs. Review collected by and hosted on G2.com.

Shelf is both intuitive and powerful. Adding content is very simple from a user standpoint, and the search and organization tools, such as connected gems, make it very quick and simple for users to find what they need. The recent addition of Content Maintenance, where users can leave feedback on specific gems as they're viewing them, has been an invaluable feature that we've already used heavily to improve our libraries. Review collected by and hosted on G2.com.

Shelf is very resource intensive, which makes sense as it's got a lot of content and data it has to read and process, but this also makes loading gems take a few seconds longer than I'd like sometimes. Review collected by and hosted on G2.com.

It's easy to navigate. The topics are easy to find and I can download things with ease. Review collected by and hosted on G2.com.

Losing data from KIPP Share to Shelf is the only thing I disliked about it. Review collected by and hosted on G2.com.

Very user-friendly and reliable platform. Also, the documents can be explicitly saved. Easy to update. Review collected by and hosted on G2.com.

Sometimes the system automatically logs out, and not a single sign-in takes effort. Review collected by and hosted on G2.com.