138 Shelf Reviews
Overall Review Sentiment for Shelf
Log in to view review sentiment.
I like that I can add instructions to my favorites and you don't need to know the full name to find the instruction Review collected by and hosted on G2.com.
sometimes is slow. I would like to be able to collect the important document templates for yourself, e.g. in a self-made folder. Review collected by and hosted on G2.com.
It's easy to add content. It also easy to find content. Both use keywords or a document tree. It's a great resource to my company. Review collected by and hosted on G2.com.
Honestly Love this program. It does what we need it too do. Review collected by and hosted on G2.com.
User friendly, with different content types to choose from for content creators. This platform serves as a go-to tool for agents, as long as it is being updated consistently. Review collected by and hosted on G2.com.
Uploading of long articles/docs may not be efficient when handling a customer interaction, hence, short guides or FAQs are much helpful. Furthermore, if the content is outdated, this can lead to long handling time which may impact customer and employee satisfaction. Review collected by and hosted on G2.com.
You know how you have that one article or document somewhere on your computer, but you can't remember exactly what it's called or where you saved it? Shelf solves this problem through a truly smart AI that makes everything uploaded to the system completely searchable. Whether or not the folders your organization creates are intuitive to all of the users, the search function is so powerful and easy to use that finding what you are looking for is simple. Then, through a system of tags and favourites, you can save your most frequently used documents to find them even more quickly. In addition, using either tags or folders, it's easy to explore what others have uploaded, and the AI makes helpful suggestions for uploads that might be related to what you are looking for, learning more every time you use it. If something is missing, users can request it, and a rating system allows the "best" uploads to rise to the top. The more people in your system are using Shelf, the smarter and more helpful it gets: crowdsourcing at it's best. Review collected by and hosted on G2.com.
As a migraine sufferer, the massive amount of white in the background is troublesome. It would be really helpful to have a dark mode. Also, early users of the system in a particular organization will need encouragement to keep at it, because the AI needs data to be effective. Review collected by and hosted on G2.com.
The ability to seamlessly search and filter on documents that we're looking for is definitely the best feature. The admin features and insight reports are also super useful for promoting growth, content maintainance, and up-to-date documents. Review collected by and hosted on G2.com.
Manually tagging, producing, and writing your own content is the most disliked feature. If it had the advanced technology to automate some of the features then the experience would be phenomonal. Review collected by and hosted on G2.com.
Shelf has been incredibly useful to our group. Its search capabilities are excellent, and it has enhanced our ability to manage our content. We have been most impressed with the support and responsiveness of the Shelf team. They have helped us design our information architecture and supported us throughout implementation. They are responsive to feedback and continually improve the platform with new features and functionalities. Overall, we would highly recommend. Review collected by and hosted on G2.com.
Very little. Shelf continues to work to improve the platform to meet our needs. We are looking forward to enhanced functionalities for announcements, filtering analytics, and ways to integrate public sharing of our content. Review collected by and hosted on G2.com.
Shelf is easy to use both when finding information and when loading documents. The tagging is straightforward, and there's an OCR function if you have a lot of images and slides to load. We've set up as many folders as we wish, and can easily move documents from one location to another if recategorization becomes necessary. Review collected by and hosted on G2.com.
I find nothing to dislike. When there are wish-list items, I reach out to support and many of my submissions have become rolled into future versions, which I appreciate. Review collected by and hosted on G2.com.
