138 Shelf Reviews
Overall Review Sentiment for Shelf
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Categories and the rating system is nice. Review collected by and hosted on G2.com.
The search function could use a little more tuning so it can find pages faster, for example by just typing parts of the titles. Review collected by and hosted on G2.com.
Being able to analyse interaction of users, being able to link other resources (e.g. google sheets) into a gem so users have everything they need in one place, decision trees are very beneficial to ensure agents follow internal processes & procedures whilst understanding them too. Review collected by and hosted on G2.com.
Analysis can sometimes be difficult as for some features, you are unable to manipulate the date range. You have to create custom preview images for lots of types of gems, otherwise they look plain and do not appeal to agents who may not click on your content as a result. Review collected by and hosted on G2.com.
I love how organized, straightforward forward and user-friendly this app is. It is a perfect way to organize a large number of resources and information. I love how it gives you the option to create personal favorites and pinned content. I think technically challenged people would even find this helpful app and easy to navigate. I would highly recommend this to any organization! Review collected by and hosted on G2.com.
I have yet to come across something I dislike about Shelf! Review collected by and hosted on G2.com.
Everyone is so helpful and easy to work with. All my questions were answered immediately. I think the program is a great concept and helpful in our company. Review collected by and hosted on G2.com.
I can't think of any complaints. My experience has been very good with shelf. Review collected by and hosted on G2.com.
It is great to have one resource to save and share information. If gems are properly added with the correct tags, categories, titles, and descriptions, it makes sharing knowledge easy for the organization. I also like that gems can be connected to other gems to make locating relevant information seamless. Shelf also works with other software we use, making information retrieval more intuitive than always needing to manually search. Review collected by and hosted on G2.com.
If there are many collaborators, it is important to keep aligned for consistency in adding and organizing gems. If collaborators are not adding information with the same outlined structure, it can get confusing. Communication is key to keep the tool clean and useful. Make sure everyone who is contributing is aligned on a centralized structure to avoid clean up later. Review collected by and hosted on G2.com.
Shelf is very user-friendly compared to Sharepoint, which we were using before. Searching works like a charm and editing is made very simple. Also adding HTML-features is a huge step up for us. Review collected by and hosted on G2.com.
Some functions like adding, opening and using Windows-based files (like Outlook message templates) are not fully supported. Also uploading an object requires creating a separate gem page which can be a bit awkward at times. Review collected by and hosted on G2.com.
