138 Shelf Reviews
Overall Review Sentiment for Shelf
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How intuitive it is, you can start exploring really quickly and even if you make a mistake its easy to go back which is great for learning. The direct support we received from Shelf fuelled our curiosity. When we asked an 'outside of the square' question or request they always did their best to pick it up and run with it; or they went away and came back with options to make it possible. Review collected by and hosted on G2.com.
The content publication workflow is a good feature, but can be limiting. It would be good to be able to assign individual people publication rights across the workflow i.e some users can Review, some users can Publish. Review collected by and hosted on G2.com.
I like the simplicity of Shelf. uploaded and downloading are very simple. Our company agents need a quick reference to access our documented processes and procedures when taking calls. Shelf enables us to do so. Review collected by and hosted on G2.com.
I have requested that certain documents (pdfs and excel) be interactive. There are documents we produce that have fields to type in, but when you upload to Shelf, they show up as static or blank. Rick Alimov has been working with me to see if we can make that correction. It hasn't been a big issue at all. we have a work around for now. Review collected by and hosted on G2.com.
A committee was formed by the School Social Work Association of America to find a platform that would allow the association to share resources for practice with their members. The committee identified technology requirements for this tool including:
o Must be very visual with a polished look
o Must have a great user experience (work fast and efficiently, be intuitive)
o Must be searchable and allow for tags
o Must allow for users to comment and rate resources
o Must be organized in multiple ways
o User must be able to bookmark or save a resource so they can easily find it again
o Must allow for all users to submit resources for review, allow a team to review and vet items, then allow them to be posted
After reviewing the criteria with Shelf employees we realized that this tool met all of the requirements and it was immediately adopted. Reviews from our members support the continued use of Shelf. Review collected by and hosted on G2.com.
Every suggestion I make they respond to so there aren't any dislikes at this time. Review collected by and hosted on G2.com.
We use SHELF as a one stop shop repository. We collect documents and other resources for all user roles to have access and relay to our customers. SHELF helps our team manage information and issues to help our customers when encountering issues. We like the detail and organization on how to find and identify the documentation a user is searching for. The new features SHELF offers do require hands-on experience prior to enabling on the live site in order to have a full understanding and be able to answer questions form users. We especially like the Admin Panel as it has helpful information on managing the amount of users and libraries within SHELF. In addition, Insights has been useful to track user activity and lead to version control. Review collected by and hosted on G2.com.
For Admin users, there is no way to know when new users are added or deleted from SHELF. This can affect user capacity and version control on the amount of users SHELF has. Insights can include additional information on when users log in and log out as this would give us the ability to view more granular information on the use of SHELF. For departments with a lot of staff/new hires this additional information would be useful in tracking productivity. Review collected by and hosted on G2.com.
Shelf.io is an easy to use tool with a robust search function. It allows us to organize hundreds of resources - from links to videos to downloadable images and documents. Various user-access levels allow you to maintain the integrity of your site. Crowd-sourced peer reviews enable users to find 'top' resources. And, the 'admin' statistics and customization features have evolved greatly over the past years - constantly making the tool even more valuable, and enabling us to track important metrics. And now, Shelf.io is moving towards additional language features; something that will be incredibly helpful for any global organization/company. Review collected by and hosted on G2.com.
As a new user, Shelf can appear overwhelming - but it's really not. It can sometimes be hard to stay updated on all the new features. And emails from Shelf sometimes end up in spam. But - these are both minor in light of everything else. I do wish we could track more information about specific users (e.g., their affiliation and preferred language) . Review collected by and hosted on G2.com.
Having an effective knowledge management system is critical for our line of work. The Shelf platform supports and promotes a combined approach to producing, classifying, sharing, and evaluating, pertinent information we use to manage our daily business. Having many resource options such as text documents, images, audio and video files allows us to ensure our content remains relevant. Shelf continues to impress by enhancing features that match our growing needs. Review collected by and hosted on G2.com.
There really isn't anything to dislike. As we continue to grow, so does Shelf. Review collected by and hosted on G2.com.
The program is easy to use. With very little training new users can jump right in and understand how the program works. The web clipper is a great tool. The fact you can share information straight from the webpage saves time, and makes it easy to share information. The search also works really well. Setting the program up was pretty seamless. Shelf has an onboarding team that provided best practices and helped us organize the content to meet our needs. Review collected by and hosted on G2.com.
Would be nice if there were a few more customization options. And also a mobile app. Review collected by and hosted on G2.com.
