138 Shelf Reviews
Overall Review Sentiment for Shelf
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Searching capabilities - it is easy to add content knowing that you can rely on the searching capabilities as oppose to building out a deep folder structure Review collected by and hosted on G2.com.
We use Shelf to collect information on our market, competitors, etc. We have a lot of product lines and will ultimately have many people using the tool. Getting a notification each time someone shares content is overwhelming, so if we could cater the notifications to lines or information we are specifically interested in that would be great. Or being able to include the person's name in comments to specifically reach that person.
Difficulty capturing videos and articles- depends on format I'm guessing. Review collected by and hosted on G2.com.
Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across all the teams that leverage this tool. Managing and maintaining the content is simple and easy with a wide range of reporting available to the administrators. Review collected by and hosted on G2.com.
I feel that there are some minor changes that could be made to the reporting feature. Nothing major just a few additional reports would be helpful. Review collected by and hosted on G2.com.
1 - The support you get from the folks at shelf is beyond any support you get anywhere else
2- Easy to set up
3- Easy to manage and maintain
4- Easy to map out complex process with a tool called decision trees
5- Easy to pull up stats on traffic
5- Easy to maintain updated articles; processes; info... with an integrated reminder system
6- Easy for staff to add comments to individual posts
7- Easy to manage rights and groups
8- Did I mention the support was good. Oh yes on point number one, uh, but worth mentioning again. THE SUPPORT IS OUTSTANDING! Review collected by and hosted on G2.com.
- Right now. I have nothing to say about this. This comment is a true testament of how great this tool is. Review collected by and hosted on G2.com.
The ability to create your own searchable, industry specific information sharing portal. No more looking on shared drives for past projects to reference. Many of our projects and research reports contain multiple category, consumer, and channel data sources. It's impossible to know what a great 80 page deck may contain with a folder search. Shelf makes it SO easy to help you find the data or information you need in a few keystrokes. That's my favorite functionality as it save so much time looking for documents, PPTs, articles, etc. The other thing I like best is how Shelf supports me - no matter what the question they immediately seek out to help me accomplish or understand something new. I don't think I've experienced such a responsive, one on one level of support from any partner or vendor in a very long time. Review collected by and hosted on G2.com.
My primary "wish list" item for functionality would have to be the ability to create "batch" tags. When I want to change the way I'm coding my topics it would be great to be able to run a search, select appropriate Gems, and apply a batch tag to all of them in one action. Review collected by and hosted on G2.com.
Keeps processes and routines very organized. The content publication workflow makes it very easy to keep track of everything that needs editing. Managing user roles is also very convenient and allows us to give the right people the right access. Review collected by and hosted on G2.com.
I would like to see more editing features but other than that I feel the tool is really great. Review collected by and hosted on G2.com.
I love how easy it is to you and how new features are continuously added.
Shelf really goes the extra mile in meeting customer needs.
As well, the support in building and customizing is excellent Review collected by and hosted on G2.com.
Improvements id like to see:
- Bigger description boxes
- The ability to send/share multiple gems at once
- Ability to upload some video files bigger than 300MBs (although we found a workaround)
- Improved functionality on the wiki formatting for tables (alot of jumpiness and hovering issues)
- A calendar feature Review collected by and hosted on G2.com.
Easy to create posts and trees. Like the tags and the "connections". Nice to be able to move posts into other folders without changing the URLs, so links will follow. Easy to search and browse for posts and trees. Also the ability to leave comments on posts and tree is awesome. Review collected by and hosted on G2.com.
No undo when updating or deleting posts, same for trees. No logging history to see who made what changes, especially in trees. While editing a post or tree content, the auto-positioning of bullets are difficult to work with and sometimes I have to remove all the bullets completely and redo them just to get them right. The auto-positioning of branches in trees are visually confusing and constantly need to manually re-position them just to see the logic of the decisions. Review collected by and hosted on G2.com.
Partnering with Shelf
Working with Shelf has been a great experience. They are super attentive to our needs. From the very beginning, they've been willing to adapt their product to meet our unique requirements, while also helping guide us during a large content migration. Shelf is always available to us - answering our quick asks and continuing to gather our feedback as we move forward. If you're looking for a vendor that will work with you every step of the way, they are the right choice.
Features
- Simplified navigation: Left-side panel that allows you to see any/all libraries of content across an organization at one time
- Search: Google-like search that allows you to pinpoint within a document what you might be looking for with little to no effort
- Organizational structure: Allows us to organize our content by department, while also using folders to organize the content by department
- Permissions: Allows us to set permissions at an individual level or a group level
- SSO: Strong integration with our SSO - making it simple to add/remove users Review collected by and hosted on G2.com.
There are few common features they are working on that will help make the platform very similar to Dropbox/Box/Google Drive:
- Ability to download multiple files / folders at once
- Ability to preview all common file formats Review collected by and hosted on G2.com.
