Shelf
Editedit
Play Video
Shelf
By Shelf
Show rating breakdown
4.7 out of 5 stars
See all 138 Shelf reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Shelf.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Shelf
Optimized for quick response

Shelf Reviews & Product Details - Page 10

Editadmin

Shelf Overview

Editedit
What is Shelf?

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.

Shelf Details
Product Website
Discussions
Shelf Community
Languages Supported
Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
Show LessShow More
Product Description

Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place.

How do you position yourself against your competitors?

Shelf goes far beyond traditional knowledge management by embedding our proprietary MerlinAI across the entire platform.
MerlinAI matches questions to answers, so customers and agents spend less time searching for information and more time solving problems.
With Shelf admins no longer have to manage the entire knowledge lifecycle themselves since it’s fully automated.
Shelf’s Agent Assist integrates into your CCaaS, CRM, and support systems to shorten response time and increase agent productivity. Agents can also use simple decision trees and search the entire library without the need to switch screens. No more knowledge silos – save time and money with simpler infrastructure.
Our customers improve deflection by up to 25% by resolving low-effort inquiries via fully-branded self-service portal, smarter chatbots, and AI-powered answers in forms. With Shelf, you can provide reliable, 24/7 customer service and scale your support volume while saving costs.

Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,251 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Description

Shelf is a knowledge management platform designed to help organizations streamline their information sharing and improve team collaboration. It offers tools for content organization, search, and retrieval, enabling users to easily access and manage their knowledge resources. By integrating with various applications and providing a user-friendly interface, Shelf aims to enhance productivity and ensure that teams have the right information at their fingertips. For more information, visit their website at https://shelf.io.

Oksana Z.
OZ
Overview Provided by:
Oksana Zdrok

Recent Shelf Reviews

Sean G.
SG
Sean G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Knowledge Retrieval and Management as it should be"
Integration with our contact center solution was seamless and easy. The Search Copilot feature has significantly reduced time spent by our agents ...
Read more
Heather D.
HD
Heather D.Enterprise (> 1000 emp.)
5.0 out of 5
"Seeking a Better Way with Shelf"
With a focus of excellence, Shelf was a clear choice when selecting this platform for our knowledge management system. Our experience with Shelf so...
Read more
Christine V.
CV
Christine V.Small-Business (50 or fewer emp.)
5.0 out of 5
"An easy way to elevate your team and product!"
1) Shelf is most helpful when it comes to content managing. The automatic reminders and allowing different individuals to have a peice in the creat...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Shelf Media

Shelf Demo - Shelf Knowledge Platform Homepage
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.
Shelf Demo - AI-Powered Search
Save valuable time with AI-powered pinpoint faceted accurate search
Shelf Demo - Analytics
Our powerful analytics suite helps you understand what content is most used, what needs to be changed, and what's going out-of-date. Dashboards visualize your key results and metrics to quickly understand performance across knowledge, teams and users.
Shelf Demo - Shelf <> Genesys Integration
Embed Agent Assist to deliver right answers in the Genesys agent's interface. Agents can also search the entire content library directly from the Shelf widget.
Shelf Demo - Shelf <> Salesforce Integration
Shelf’s Managed Package for Salesforce provides direct access to your organization’s knowledge library. No custom implementation required, a simple installation with minimal configuration needs combines the power of Salesforce and Shelf.
Shelf Demo - Shelf <> Kustomer Integration
Our Kustomer integration brings knowledge automation to your support CRM platform of choice—powering better knowledge retrieval for deflection tools and chatbots, as well as the most accurate Agent Assist in market.
Play Shelf Video
Editedit

Official Downloads

Answer a few questions to help the Shelf community
Have you used Shelf before?
Yes

138 Shelf Reviews

4.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
138 Shelf Reviews
4.7 out of 5
  • Sort By:
    G2 Sort
138 Shelf Reviews
4.7 out of 5
  • Sort By:
    G2 Sort

Shelf Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ShelfQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
NR
Customer service agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Shelf?

An application with many possibilities, quite clear, full of information and options Review collected by and hosted on G2.com.

What do you dislike about Shelf?

The application is a bit crowded, it needs to be clearer Review collected by and hosted on G2.com.

Recommendations to others considering Shelf:

I would recommend this app to everyone, because it is definitely useful Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

Documented things are solved with difficulty, keeping documents and learning from them Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
ED
Agent of customer service
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Shelf?

User friendly, very fast response, huge storage. I can find all the thing and procedures that are very important in our job. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

To many things on the interface which can confuse the user. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

For us the best thing is that we can easily find procedures that we need to solve the issues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Food Production
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

that best thing is that you can save the things you looked on favorites Review collected by and hosted on G2.com.

What do you dislike about Shelf?

sometimes it takes time for them to update the info Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

menus and thats cool Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
BS
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

They are very knowledgable and helpful.. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

I have no dislikes at this time. The team is great Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

We are moving to Shelf from an outdated knowledge tool. Shelf is very easy to use and search for our documents. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Nikolija T.
NT
Call Agent - Customer Care
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Shelf?

Best thing is easy to use, we can easly search for thing we need Review collected by and hosted on G2.com.

What do you dislike about Shelf?

I have nothing to write here, everything is good Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

On Shelf we have tips we use for fast resolving problems Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

Shelf has a clean user interface & intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

Admin controls. Coming from being trained as a Salesforce Administrator and working directly at Deltek, the lack of site control and restrictions as an admin to prevent users from interrupting processing flows is a bit frustrating. However, I do understand that everything is a work in progress, but it would be nice to see improvement here to see client's implementation of Shelf not be disrupted by users within their own company. Review collected by and hosted on G2.com.

Recommendations to others considering Shelf:

Stronger admin capabilities for version control of client's utilization of Shelf within their organization. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

Our company utilizes Shelf has source of version control with the most up-to-date resources for our team to utilize across teams for quick and easy access. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Paulina J.
PJ
Junior Customer Care Information specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

I love that I can colour-code things and insert images when creating a document, and I love how many different types of content I can create. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

Sometimes the font since wont change anymore, that causes some extra work. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

I create content for our customer service so that they can use those Infos to give our customers all the infos they need.

The benefit is definately that creating and sharing is super easy and fast. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Shyryn R.
SR
Glovo support agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

I think its simplicity and availability to use is the best for sure! Review collected by and hosted on G2.com.

What do you dislike about Shelf?

While using shelf i havent found any disadvantages yet, because information that it has very easy to understand and to find! Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

I use shelf whenever i have problems with orders, how to make compensations or when i forget some old procedures. Sometimes new procedures also doesnt remain in my memory, so shelf is my help! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Shelf?

diverse resources, lots of content and pretty easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Shelf?

the look of it is less than optimally pleasing Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

easier way to access resources in one hub Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sophia M.
SM
Regional Training Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Shelf?

Search tools; comments and rating of gems; option of connecting some gems; easy to use decision trees. Review collected by and hosted on G2.com.

What do you dislike about Shelf?

I have been using the tool over 2 months now and I haven't found any specific things I don't like. Review collected by and hosted on G2.com.

What problems is Shelf solving and how is that benefiting you?

Thanks to integration with our CRM system, our customer support agents are more efficient in communicating with the users. It improves their main KPIs related to speed and quality of responses. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Shelf Comparisons

Compare Guru vs. Shelf
Compare Guru vs. Shelf
ShelfVSGuru
Compare Bloomfire vs. Shelf
Compare Bloomfire vs. Shelf
ShelfVSBloomfire
Compare Confluence vs. Shelf
Compare Confluence vs. Shelf
ShelfVSConfluence
Compare Shelf ratings to similar products

Top Rated Shelf Alternatives

Guru
(2,112)
4.7 out of 5
Bloomfire
(452)
4.6 out of 5
Document360
(437)
4.7 out of 5
See all Shelf Alternatives

Explore More

Best Payroll Software
Microsoft 365 Reviews
Google Cloud Speech-to-Text reviews
Quasi Contract
Discrete vs Continuous Data
Automating HR with Robotic Process as a Service
Hybrid Workplace Trends in 2022
Natural Language Understanding (NLU)
Pros and Cons Details
Shelf
Contact Shelf