--- title: SheerID Reviews meta_title: 'SheerID Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how SheerID works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 124 scale: '5' date_modified: '2026-06-22' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # SheerID Reviews **Vendor:** SheerID **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.3/5.0 **Total Reviews:** 124 ## About SheerID SheerID is an Audience Data Platform (ADP) that helps marketers verify customer identities, collect permissioned first-party data, and reach high-value audiences with personalized experiences and protected offers in 190+ countries. Powered by IVE, the Individual Verification Engine, the platform uses 200,000+ authoritative data sources and built-in AI to verify audiences such as students, educators, military, healthcare workers, first responders, seniors, essential workers, and age. Verified data is then appended across 400+ martech and adtech platforms. The platform includes: Audience Network: Win new customers with exclusive offers based on demographic, occupational, and psychographic traits, and collect first-party data to build loyalty. Affinity Network: Reach new customers through cross-promotions with complementary brands and others within your parent company, with both you and the consumer in control. Alliance Network: Build loyalty with differentiated, exclusive, and protected offers for verified loyalty members, partner organizations, company employees, and aligned membership programs. SheerID is ISO and SOC 2 Type 2 certified and does not sell or rent verified customer data. ## SheerID Pros & Cons **What users like:** - Users appreciate the **ease of use** of SheerID, finding it simple to navigate and quick to verify IDs. (6 reviews) - Users praise SheerID for its **verification efficiency** , enabling quick and seamless ID validation for various programs. (6 reviews) - Users praise the **fantastic customer support** from SheerID, enhancing their experience and ensuring smooth operations. (5 reviews) - Users appreciate the **user-friendly identity verification** of SheerID, enabling quick and easy ID checks for institutions. (4 reviews) - Users appreciate the **supportive customer experience** from SheerID, highlighting exceptional service and tailored solutions for their needs. (3 reviews) - Users appreciate the **helpful and responsive support** from SheerID, enhancing their overall experience and partnership. (3 reviews) - Users appreciate the **time-saving implementation** of SheerID, enabling quick ID verification and easier access to discounts. (3 reviews) - Users highlight how SheerID's services significantly enhance **business growth** and customer engagement through tailored marketing strategies. (2 reviews) - Customer Engagement (2 reviews) - Users praise the **ease of setup** with SheerID, enjoying effortless integration and reliable performance post-implementation. (2 reviews) **What users dislike:** - Users desire **more customization options** for identification to enhance the SheerID user experience. (2 reviews) - Communication Issues (1 reviews) - Users experience **data inaccuracy** with SheerID, leading to inefficiencies and potential reputation management issues. (1 reviews) - Error Handling (1 reviews) - Error Management (1 reviews) - Users face **inaccuracy issues** with SheerID documents, leading to performance inefficiencies and potential brand management challenges. (1 reviews) - Users experience **inefficiency** due to mismatched documents and the need for costly third-party integrations for proper management. (1 reviews) - Users often face **integration issues** with SheerID, leading to inefficiencies and increased costs for third-party solutions. (1 reviews) - Language Limitations (1 reviews) - Limited Access (1 reviews) ## SheerID Reviews ### 1. User-Friendly Platform with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** The Rettzos . **Reviewed Date:** December 17, 2025 **What do you like best about SheerID?** I like that SheerID is very user-friendly, making it easy to navigate and verify. The initial setup was also very easy. **What do you dislike about SheerID?** It could have more options for identification, especially for schools or other specific information to tailor the user experience better. **What problems is SheerID solving and how is that benefiting you?** I use SheerID for authenticating user accounts and getting specific information about customers. ### 2. Makes identification verification easier than ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Khazana M. | Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about SheerID?** Every experience I have had with SheerID has been quick, easy, and proven safety features. **What do you dislike about SheerID?** Sometimes when I have closed out of the verification tab, I forget to copy the code and it is very challenging to get back to the page where I verified my identity. **What problems is SheerID solving and how is that benefiting you?** SheerID has benefited me by giving me access to a multitude of specific deals and coupons that are exclusive to students or members of specific social groups. ### 3. Great Partnership: Innovation & Community Growth at its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Sr. Manager - Loyalty & Customer Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about SheerID?** Working with the Account Managers at SheerID has been a fantastic experience. They are always proactive in suggesting new and innovative strategies to expand and engage communities. Their creative approach helps drive customer loyalty and conversion, making our partnership even stronger. The team's expertise and attention to detail ensure that we continue to find ways to connect with customers and foster lasting relationships. Highly recommend for anyone looking to enhance customer engagement and loyalty. **What do you dislike about SheerID?** We have had no issues or dislikes with the SheerID vendor—everything runs smoothly, and we couldn't be happier with the collaboration. Highly recommend for anyone looking to enhance customer engagement and loyalty. **What problems is SheerID solving and how is that benefiting you?** By providing a reliable way to verify these identities, SheerID helps eliminate fraud and ensures that only eligible individuals receive targeted benefits or discounts. This process not only reduces the risk of fraudulent activity but also drives revenue by allowing us to engage with and provide value to these key communities in a secure and efficient manner. ### 4. SheerID Review **Rating:** 4.0/5.0 stars **Reviewed by:** Idorenyin I. | CIHR Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SheerID?** SheerID provides the easiest way to verify IDs in minutes. Many institutions are already using SheerID, which is making job easier for big companies **What do you dislike about SheerID?** Yet to figure out the downsides. But one thing I don't like about it is it's less use outside the United States or North America **What problems is SheerID solving and how is that benefiting you?** We use it to verify ID as part of our KYC ### 5. Disappointed in SheerID **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about SheerID?** Their support team responds in a timely manner. **What do you dislike about SheerID?** I am extremely disappointed with my experience using SheerID. There are several critical issues that have left me frustrated and dissatisfied with their service. Lack of Transparency: One of the most glaring problems with SheerID is their lack of transparency. Important information is often hidden or difficult to access, leaving us in the dark about key aspects of the service. Clear and open communication is essential for trust, and SheerID fails miserably in this regard. User-Unfriendly Dashboards: The dashboards provided by SheerID are hard to use. Navigating through the system to find necessary information is a cumbersome and time-consuming process. A user-friendly interface is crucial for efficient operations, and SheerID does not deliver on this front. Lack of Accountability: SheerID does not take accountability for their mistakes. When issues arise, they are quick to deflect blame rather than addressing the problem head-on. This lack of responsibility is unacceptable and creates additional stress and complications. Poor Monitoring and Alerts: SheerID fails to monitor our account effectively and does not alert us to platform stability issues or fraudulent activity. This oversight puts our organization at risk and undermines the reliability of the service. Proactive monitoring and timely alerts are essential for maintaining security and trust, and SheerID falls short in providing this crucial support. **What problems is SheerID solving and how is that benefiting you?** SheerID is supposed to verify that our customers are actual students, educators, and IT Admins so they get access to our education plan. ### 6. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about SheerID?** SheerID has automated a manual process that is saving us time in our student discount offer program. **What do you dislike about SheerID?** I don't feel there are many downsides, however I sometimes find that the verifiers need to be coached on some of the documents that we accept. **What problems is SheerID solving and how is that benefiting you?** They act as the verifier for our free student licenses offer. ### 7. Easy to use - great support **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo R. | Vice President Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about SheerID?** An easy to set-up, easy to market tool to provide additional value to specific consumer segments. Great support from the beginning. **What do you dislike about SheerID?** Nothing in particular. Our experience has been very positive. **What problems is SheerID solving and how is that benefiting you?** We want to offer special programs to specific segments of professionals, and needed a way to verify that participants fulfill the professional requirements. ### 8. Thoughtful and thorough identification tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SheerID?** I like that it provides optimal security against fraud, is fast and efficient, while also offering reliable verification. I used it as a verification method in customer support. **What do you dislike about SheerID?** There is nothing I dislike about Sheer ID. **What problems is SheerID solving and how is that benefiting you?** It is highly reliable in providing top-level verification for multiple industries. ### 9. Best tool for our needs in the European region gaining users in different user segments **Rating:** 3.5/5.0 stars **Reviewed by:** Frank P. | Senior eCommerce Manager - Northern Europe, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SheerID?** Communication with key account is easy and quick. Solutions thru support are provided asap. **What do you dislike about SheerID?** Nothing so far to critizise. Some reports could be a bit more easy when it comes to visibility of markets. **What problems is SheerID solving and how is that benefiting you?** Enable a easy to use verification process for personal in the educational sector. **Official Response from Crystal Anderson:** > Frank, it's great to hear that you've had a positive experience working with the SheerID team. We are dedicated to continuous improvement and appreciate you leaving feedback on additional datapoints that could optimize reporting – we'll make sure to pass this feedback on to the product team. Thank you for sharing your experience working with our platform and team and we look forward to working with you in the future. ### 10. great vendor with awesome offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about SheerID?** I realy appreciate the ease of use for a business user. I represent over a portfolio of brands so for me its very important ot access the SheerID portal easily. The people at SheerID are wonderful and make the experience that much better **What do you dislike about SheerID?** I wish things were a bit more customizable in the standard version. **What problems is SheerID solving and how is that benefiting you?** We want to offer personalized discount to honor certain groups of people and SheerID solves this issue seamlessly. **Official Response from Elizabeth Smith:** > Thank you for your kind words about the SheerID team! We appreciate the feedback and look forward to your continued partnership. ### 11. Excellent team, fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about SheerID?** SheerID offers exceptional uptime on its verification services, provides us with fantastic customer support, and allows us to deliver gated discounts with confidence. **What do you dislike about SheerID?** No downsides to report, the team is great to work with and the product functions impeccably. **What problems is SheerID solving and how is that benefiting you?** We want to be confident our discounts to affinity groups are only going to eligible customers to improve incremental revenue and prevent gaming. SheerID offers an elegant solution. **Official Response from Elizabeth Smith:** > Thank you for taking the time to leave us a review! We're excited to hear that you've had a positive experience working with the SheerID platform and team. We appreciate the feedback and look forward to your continued partnership. ### 12. Working with SheerID is a great and very positive experience. It has been a pleasure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about SheerID?** I like the collaborative conversations that we have in our meetings and how they are always willing to help assist! **What do you dislike about SheerID?** I don't have any dislikes about SheerID. **What problems is SheerID solving and how is that benefiting you?** It is helping us confirm that our student subscribers are students and also figuring out ways to better market our products to students. **Official Response from Elizabeth Smith:** > Thank you for taking the time to leave us a review! We're excited to hear that you've had a positive experience working with the SheerID platform and team. We appreciate the feedback and look forward to your continued partnership. ### 13. SheerID is an excellent partner. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer H. | Academic Marketing Programs Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about SheerID?** The SheerID team is knowledge and responsive. We meet regularly with our account rep to address any issues or questions we may have. **What do you dislike about SheerID?** The only real thing that I dislike is that emails cannot be used fro verification. I understand the reasoning behind it and how easily an email can be manipulated and appreciate the role that this plays in fraud prevention. The team has worked with our organization to find other acceptable documents to use for verificaiton **What problems is SheerID solving and how is that benefiting you?** Manual verification was an extremely time-consuming process in the past. SheerID has cut down on this tremendously, while also increasing the expediency of the validations. **Official Response from Crystal Anderson:** > Jennifer, ​​we greatly appreciate your continued support and business with SheerID. It's great to hear that you've had a positive experience working with your account team and that by using the platform, you've experienced gained efficiencies! Thank you for sharing your experience working with our platform and team. ### 14. Leave checking to others **Rating:** 4.0/5.0 stars **Reviewed by:** Larry E. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SheerID?** SheerID provides the ability to verify Military And Student enrollments automatically with Information provided by our guests. This saves an enormous amount of staff time and makes sure the correct guests get their appropriate discount. We have the ability to add more codes when we need and get a warning with the bucket of remaining codes is low. The support staff have always been very good when they were contacted. **What do you dislike about SheerID?** Therecare a couple of functions t h at could be improved 1. Cannot set my own thresholds of when to receive low availability warning. 2. Cannot set the frequency of how often zi receive thecwarning email. 3. Student check does not distinguish between part-time and full-time onlyvthatctheycare registeted. **What problems is SheerID solving and how is that benefiting you?** Saving staff time doing manual verifications. **Official Response from Crystal Anderson:** > Thank you for your feedback, Larry. We truly value you sharing your experience with SheerID. It's great to hear that you've had such a wonderful experience working with our support team! I noticed you've had some recent issues regarding the set up of alert thresholds, which I hope this knowledge base article helps solve (link provided). As for frequency of warning emails, please reach out to productsupport@sheerid.com – the team will be able to assist with best practices around handling frequency and thresholds for alerts. We are unfortunately unable to distinguish between part-time and full-time students due to limitations around differentiating this data point with both instant sources and document review. SheerID is about continuous improvement, so we'll make sure to pass this feedback on to the product team for future product roadmap consideration. It continues to be a pleasure working with your team and we look forward to our continued partnership. ### 15. Great Service and Reliability: A Positive Experience with SheerID **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SheerID?** I recently had the pleasure of working with SheerID, and I couldn't be more impressed with their services. From the outset, their team demonstrated professionalism, efficiency, and a deep understanding of our needs. The implementation process was seamless, thanks to their comprehensive support and clear communication. **What do you dislike about SheerID?** Nothing sticks out that I dislike. Its been a positive experience **What problems is SheerID solving and how is that benefiting you?** SheerID addresses several key problems related to eligibility verification , providing numerous benefits: SheerID's platform automates this process with high accuracy, ensuring that only eligible individuals receive benefits. This reduces fraud and administrative burden, allowing our team to focus on other critical tasks. By streamlining verification, SheerID helps increase conversion rates, driving more sales and engagement. **Official Response from Crystal Anderson:** > Thanks for leaving your recent review for SheerID! It's great to hear that you've had a positive experience working with the SheerID platform and team – We appreciate the feedback and look forward to your continued partnership. ### 16. Easy to use and seamless integration **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SheerID?** Product integration was easy and it works out of the box without changing lot of code in the application. Professional team helping us with the migration is very knowledgable and quick to respond. **What do you dislike about SheerID?** We have had instances where we had to get new institutions added. I think better coverage will help the product. **What problems is SheerID solving and how is that benefiting you?** We replaced manual student/teacher verification with sheerid which is a time saver. **Official Response from Crystal Anderson:** > Thank you for sharing the value you've received from partnering with SheerID. The team is glad to hear about the tremendous time efficiency gain for your team! We are dedicated to continuous improvement and appreciate you leaving feedback about the dashboard. This feedback will be passed on to the product team, but in the meantime, feel free to review the documentation on key performance metrics and how to find these within your dashboard. Since the dashboard provides a wealth of feedback on all campaign metrics, it may be hard to distinguish which metrics are the most important ones to track but this should provide a little more clarity around this. I will ensure your CSM reaches out to answer any immediate questions and take you through an in-depth walk-through of the dashboard. ### 17. Great Service and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about SheerID?** Best part of SheerID is I dont have to think about it after it's set up. I am confident everything is working as it should all the time. SheerID provides excellent reporting that helps up keep a gauge on the program and optimize. **What do you dislike about SheerID?** I have been working with SheerID for many years and multiple implementations and don't have any complaints. **What problems is SheerID solving and how is that benefiting you?** SheerID validates identies of Active Miltiary, law enforcement, and veterans which takes that task off the hands of our customer service memebers. It makes the full experience faster and better for consumers. **Official Response from Crystal Anderson:** > Thank you so much for your feedback. We truly value your insights with SheerID. It is great to hear that you've been a partner with us for many years and implementations have always been smooth and that SheerID is saving both you and your customers a lot of time! It continues to be a pleasure working with you and we look forward to our continued partnership. Happy Summer! ### 18. SheerID Allows us to Sell new lines of products online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about SheerID?** It allows us to sell College, Military and First Responder products online for the first time. This is simple for our guests and staff compared to the old method of manual validation in person or via email. We have seen an increase in the participation in these programs due to their simplicity. **What do you dislike about SheerID?** There is a bit of understanding required to setup each program but once thatis completed, everything is very smooth. **What problems is SheerID solving and how is that benefiting you?** Allowing our guests to purchase Military, College and First Responder Products online. **Official Response from Crystal Anderson:** > Thank you for taking the time to leave us a review. It is great to hear that you had such a positive experience working with us and you've seen success with marketing offers to your specific communities, like Military, College and First Responders. We look forward to our continued partnership and seeing you add more communities in the future! ### 19. Good collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmet G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about SheerID?** SheerID helps us to get notified for certain group of people. The only problem that we had was some integration issues with Shopify **What do you dislike about SheerID?** Shopify integration might have problems. the admin panel is not user friendly **Recommendations to others considering SheerID:** the admin panel UI can be improved **What problems is SheerID solving and how is that benefiting you?** Mostly good but the last problem took a long time **Official Response from Crystal Anderson:** > Ahmet, we appreciate your feedback and are glad to hear you have good collaboration with the SheerID team. Thank you for your feedback on Shopify and the UI limitations you've experienced. The team continues to make UI improvements for a more seamless and optimized customer experience. We'll continue to add more major UI improvements in the future to add value and make your team more efficient, so be on the lookout for these upcoming changes. For the Shopify integration, our product team will reach out directly to dig into this and ensure the integration works properly and there are no future issues. We greatly appreciate your continued support and business. ### 20. I have been partnering with SheerID for 2 years with MAC Cosmetics to promote specific sectors. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about SheerID?** The team is always responsive and helpful. We have a great relationship and I look forward to continuing our partnership. **What do you dislike about SheerID?** I wish we could get automatic alerts when we have 10, 100, or even 1000 verification codes left to use. **What problems is SheerID solving and how is that benefiting you?** They are making Students, Teachers, Military personnel, Veterans and First Responders feel special with a discount code based on their occupation. **Official Response from Crystal Anderson:** > Thank you for taking the time to leave us a review. It is great to hear that you had such a positive experience working with the SheerID team. We are dedicated to continuous improvement and appreciate your feedback on having more flexibility with automated alert thresholds. We'll make sure to pass this feedback on to the product team for future product roadmap consideration. ### 21. Sheer ID has been very helpful to our platform **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra M. | Sales and Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about SheerID?** I appreciate that the customer service of ShherID is always fast and helpful. Each feature is helpful for different reasons as we have different discount codes that we use. **What do you dislike about SheerID?** I do wish that there was a phone number for support opposed to just email. **What problems is SheerID solving and how is that benefiting you?** We are able to ensure the only customers that are receiving discount codes meet the criteria. **Official Response from Crystal Anderson:** > Thank you so much for your feedback, Alexandra. We truly value your opinion and your experience with SheerID. It's great to hear that you've had such a wonderful experience working with our customer support team! It continues to be a pleasure working with you and we look forward to our continued partnership. ### 22. Productive & Effective SheerID Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Geno Y. | Senior Manager, Global eCommerce - Education Segment, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** SheerID Solutions fit in well with our account creation and transaction flows, keeping users in the flow of sign up and checkout. Customer support has also been excellent allowing for our product/ecomm specific support to refer/work with the SheerID to solve verification support tickets. **What do you dislike about SheerID?** More audiences that support verification beyond doc review. **What problems is SheerID solving and how is that benefiting you?** SheerID is helping us verify and identify Educational roles for our Cart-based and Account-based Education segment onboarding and transactions. **Official Response from Sadie Warner:** > Thank you for sharing your positive experience with SheerID! We're thrilled to hear that our solutions have seamlessly integrated into your account creation and transaction flows. We appreciate your feedback on expanding verification audiences and will definitely take that into consideration for future improvements. It's great to know that our partnership is helping you verify educational roles effectively, enhancing your onboarding process. If you have any specific suggestions or further feedback, please feel free to reach out. We're here to support you every step of the way! ### 23. Great product and even better product support team **Rating:** 4.0/5.0 stars **Reviewed by:** Nathaniel R. | Contact Center Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SheerID?** Whenever I have an issue with one of our verification programs, the product support team and my relationship contact are able to provide data and insight before the day ends! Super smooth **What do you dislike about SheerID?** I don't really have complaints. Maybe that guests are angry when they are confused about eligibility requirements and dont get the discount **What problems is SheerID solving and how is that benefiting you?** Helping us verify military, student and nurse statuses so we can offer a discount without it totally jamming up our contact center **Official Response from Sadie Warner:** > Thank you so much for taking the time to leave your feedback! We're thrilled to hear that you have had a great experience with our product support team. We pride ourselves on providing timely and helpful assistance to our customers. We understand that confusion about eligibility requirements can sometimes lead to frustration for guests. We are constantly working to improve our communication and make the verification process as smooth as possible. We're glad that our verification services have been beneficial to you by helping you offer discounts without overwhelming your contact center. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! ### 24. Great for identifying customer segements **Rating:** 3.5/5.0 stars **Reviewed by:** Miranda G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** -Easy and simple to use for customer, sign on is simple and relatively frictionless **What do you dislike about SheerID?** -Difficult to get users to sign on- would love for it to be advertised somewhere other than brand site **What problems is SheerID solving and how is that benefiting you?** SheerID allows us as a brand to drive value for our customer segments, without sacrificing margins more than necessary. This helps boost conversion and retention. **Official Response from Sadie Warner:** > Thank you for your feedback! We're happy to hear that SheerID is helping you drive value for your customer segments and boost conversion and retention. Be sure to check out the Marketing Hub in MySheerID to learn about our partners, agency packages, best practices, and PR opportunities. ### 25. Director of Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Erin F. | Director of Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** SheerID has enabled us to effectively market and scale programs for many special groups. We're able to show love and build loyalty with demographics we care about. The SheerID team is also excellent--incredibly responsive, and they're a delight to work with. We've been able to meaningfully grow our membership base by marketing discount programs for special groups in partnership with SheerID. **What do you dislike about SheerID?** It would be great if SheerID could directly integrate with all of our CRMs **What problems is SheerID solving and how is that benefiting you?** The ability to verify if customers are eligible for special membership discounts **Official Response from Sadie Warner:** > Thank you for sharing your positive experience with SheerID! We're thrilled to hear that our platform has helped you effectively market to special groups and grow your membership base. We appreciate your feedback about CRM integration and will definitely consider it for future improvements. Ensuring a seamless experience for our customers is a top priority for us. If you have any further suggestions or need assistance with anything else, please feel free to reach out. We're here to support you every step of the way! ### 26. Very Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SheerID?** Getting rewards from selective brands is amazing. **What do you dislike about SheerID?** I do no have any dislikes about SheerID. **What problems is SheerID solving and how is that benefiting you?** We are able to target our brands to Military, Students, Healthcare Worker and First Responder **Official Response from Crystal Anderson:** > Thanks for leaving your recent review for SheerID. We appreciate your continued partnership and hope this year is successful for your Military, Student, Healthcare, and First Responder programs! You may consider checking out creating targeted offers to these communities as well as they match up with your current communities: -Teachers (run in parallel to your Student programs, including Back To School offers): https://www.sheerid.com/business/identity-marketing-platform/solutions/verification/teacher/ -Seniors (an audience that accounts for 22% of all consumer spending – the largest of any age group): https://www.sheerid.com/business/identity-marketing-platform/solutions/verification/senior/ -GenZ (offering young shoppers an exclusive discount assuages their anxiety, especially with this current economy and motivates them to try your brand): https://www.sheerid.com/business/identity-marketing-platform/solutions/verification/gen-z/ It continues to be a pleasure working with you and we look forward to our continued partnership! ### 27. A helpful resource **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** The access to new audiences allows for greater acquisition! **What do you dislike about SheerID?** There could be more support and resources, as well as avidence for ROI **What problems is SheerID solving and how is that benefiting you?** The struggle to verify if a student is really a student **Official Response from Sadie Warner:** > We're glad to hear that you find our access to new audiences helpful! We are constantly working to improve our support and resources, and we appreciate your feedback on the need for more evidence of ROI. ### 28. Professional, Friendly Staff and a Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Jason D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about SheerID?** Two things come to mind: the staff and the security of the product. Every time I work with SheerID associates I'm impressed with their professionalism, follow up, and follow through. They have promoted our new programs internally and externally, and are really dedicated to refining our programs until they're perfect. The support documentation they have available is also excellent. Finally the security of the overall product seems solid through testing and monitoring successful orders. What's not to like?!? **What do you dislike about SheerID?** I'm reaching here, but it would it would be nice if leads could sync automatically to Salesforce and if the logo upload to the email templates were a bit bigger. **What problems is SheerID solving and how is that benefiting you?** Sheer D helps us grant significant discounts to key customer subsegments with lower risk of abuse than other verifciation providers. **Official Response from Sadie Warner:** > Jason, Thank you for taking the time to give us your feedback. It's great to learn about the strong relationships you’ve developed with our associates and that our collaboration on your verification programs has been so rewarding. It is a pleasure working with you and we look forward to our continued partnership. We’re happy to hear that the support documentation has been helpful to you, that’s an area we are directing more focus on in the coming months. Our team is always looking to optimize the platform and the overall SheerID experience, so your feedback about integrations is truly appreciated and will be passed on to the product team. ### 29. Fast & Reliable Verification and Good Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Ercan D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** Great People; easy and fast implementation **What do you dislike about SheerID?** We are working with sheerID for only 2 months so i can give better feedbacks later **What problems is SheerID solving and how is that benefiting you?** fast student verification; easy to gain new customer **Official Response from Sadie Warner:** > Thank you for sharing your positive experience with SheerID! We're glad to hear that our implementation process was easy and fast for you. We look forward to continuing to support your verification needs. ### 30. Excellent team and easy verification to enhance customer loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about SheerID?** We were influenced by positive reviews from other brands in the industry. The target groups match the customer segments we want to promote, as well as the features and functionality of the platform, and the reliability of the technology. We are thoroughly satisfied with the service and assistance our current CSM has extended to us. The verification process guarantees that promotions are exclusively extended to eligible customer segments, effectively mitigating the risk of fraudulent activities and elevating customer loyalty. **What do you dislike about SheerID?** Numerous verifications are utilized for customers who do not meet the eligibility criteria, while eligible customers must undergo re-verification of their eligible professions with each purchase. All of these factors contribute to unexpectedly higher costs. **What problems is SheerID solving and how is that benefiting you?** One of the key challenges for a brand is customer acquisition and loyalty. In order to attract and retain customers, brands need to offer compelling promotions and incentives. However, we have to ensure that these promotions are only available to our target audience, and not being abused by fraudulent actors. SheerID helps verify the identity of the customers so that we can offer exclusive promotions and discounts to specific groups, such as students, teachers, medical, military or First responders. In addition, identity marketing programs can help us build brand loyalty and increase engagement with specific customer segments. **Official Response from Sadie Warner:** > We are incredibly grateful for customers like you who take the time to share their feedback so that others can determine if SheerID is the right solution for their needs. We are happy to hear that you've built such a great partnership with your CSM! And it’s gratifying to know that you have found value in our identity marketing solution. Our teams have invested a great deal of time and effort into building out various features and adding functionality to the platform, so it’s exceptionally validating to hear that they are appreciated. Despite the friction, reverification ensures that your target customers are still eligible for your special offers, preventing fraud and helping to maintain discount exclusivity and brand reputation. We recognize that this kind of protection can lead to some added costs. Your feedback is truly appreciated and will be passed on to the sales team. It is a pleasure working with you and we look forward to future opportunities to collaborate with you on your identity marketing initiatives. ### 31. Software That Drives Incremental Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about SheerID?** - Amazing Customer Success Managers and Account Executives. - Helps us reach an audience we would not target in other paid marketing. - Allows us to provide $$ value to a segmented cohort of users without degrading brand value with standard promotion. - Great press opportunities (SheerID reps are always helpful in making sure our brand is included where it makes most sense). **What do you dislike about SheerID?** - Reporting dashboard in app has the opportunity to be more robust. We're a relatively unique subscription-based business, so having more visibility directly in the dashboard on LTV, renewal rates and additional purchase history would be a huge win. Today, I just have to cross-reference our internal reports which isn't as efficient. - Wish partners had more autonomy to update the actual SheerID website that features the brand. Not a huge deal, but would be a nice additional perk. **What problems is SheerID solving and how is that benefiting you?** SheerID allows us to offer $$ value to an important cohort of users that may not be able to access our brand, and we're able to do so in a way that doesn't devalue our product offering. It also increases our reach to this segment of users in a way that we wouldn't have if we didn't use the SheerID software. **Official Response from Sadie Warner:** > Thank you for taking the time out of your schedule to provide us with feedback. We’re so glad that you've had such a wonderful experience working with your CSM and AE! It is a pleasure working with you and we look forward to our continued partnership. We’re thrilled that you’ve been able to market your offer to a new customer base using Identity Marketing. Thank you for sharing your thoughts on how we can improve the reporting dashboard and the ability to update your listing on the Shoppers’ Page. Our team is always looking to optimize the platform and the overall SheerID experience. If you’d be open to an interview with our product team to discuss your feedback, please reach out to me at sadie.warner@sheerid.com. ### 32. SheerID always puts customers first in everything they do. **Rating:** 5.0/5.0 stars **Reviewed by:** Marc M. | Director, Sales Promotions, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** SheerID allows us to expand our reach and drive traffic to our brand. They take our feedback on how to improve and action on it. **What do you dislike about SheerID?** It's more challenging to reap the benefits for companies with a brick and mortar sales focus. **What problems is SheerID solving and how is that benefiting you?** SheerID is helping us drive traffic, verify customers and protect our margin. **Official Response from Sadie Warner:** > Thank you for sharing your positive experience with SheerID! We are thrilled to hear that our platform has helped you expand your reach and drive traffic to your brand. We appreciate your feedback on areas for improvement, especially for companies with a brick and mortar sales focus. We are constantly working to enhance our services to better meet the needs of all our customers. If you have any specific suggestions or concerns, please feel free to reach out to us directly. We are here to support you and ensure you get the most out of your partnership. Thank you for choosing SheerID! ### 33. SheerID Delivers Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SheerID?** We have been using SheerID to improve our new user registration and streamline our operations, and we couldn't be happier with the service and support they've provided. The customer and product team support from SheerID has been exceptional. They have consistently gone above and beyond to ensure our program is successful. From the very beginning, SheerID has been there to provide best practices, architecture support, and ongoing analysis and assistance for our program. They have helped us navigate complex technical challenges and have provided invaluable insights into the user verification process. We have been particularly impressed with the level of responsiveness and expertise demonstrated by the SheerID team. **What do you dislike about SheerID?** There was some initial confusion around the pricing model and how to purchase additional bundles of verifications in our initial contract. That was then sorted out relatively quickly. **What problems is SheerID solving and how is that benefiting you?** We have been using SheerID to verify the identity of our new users and streamline our operations. Before SheerID, we were manually reviewing these new users through an internal process. **Official Response from Sadie Warner:** > Thank you for taking the time to provide your feedback. We’re so happy that SheerID has helped to streamline your operations – we hope this allows your team to spend their time being more productive. And we are ecstatic that our Customer Success and Product Support teams have been such great partners! It’s wonderful to know that our focus on customer experience is paying off and we’ll be sure to extend your appreciation to the team. Thank you! We are always looking for ways to improve our platform and overall experience, so please don’t hesitate to reach out if you have suggestions. Thanks again for your continued partnership! ### 34. I would highly recommend SheerID for all retailers! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SheerID?** Most helpful is the verification process all being housed with SheerID and minimal management on the brand. In addition to the tool, the account staff is knowledgeable of best practices, engaging and an abolute treat to work with! **What do you dislike about SheerID?** The length of time in which PII is stored in the SheerID platform. For example, some brands might not have the ability to flag customers are students/teachers/etc. and this impacts how a brand can target customers (EX: via email). **What problems is SheerID solving and how is that benefiting you?** Ability to target smaller segments of customers rather than all customers **Official Response from Sadie Warner:** > Hi Ashley, Thank you for taking the time to provide your feedback. It's great to hear that you've had such a fantastic experience working with our team! We are happy to know that you find the platform so useful and that SheerID staff has been so engaging. We look forward to our continued partnership. We believe in a philosophy of continuous feedback, so your comments about data retention policies are appreciated and will be passed on to the product team. If you have questions about optimizing verification reporting or integrating with a CRM, please don’t hesitate to reach out to your Customer Success Manager or to our Product Support Team - we are here to help. ### 35. Great, seamless platform to integrate verified communities into the purchase flow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** Instant verification and trust-worthy data **What do you dislike about SheerID?** Added step in the purchase flow that could distract customer from completing purchase **What problems is SheerID solving and how is that benefiting you?** Connects my company with customers in a highly personalized way **Official Response from Sadie Warner:** > We're glad to hear that you appreciate our instant verification and trust-worthy data. We understand that the added step in the purchase flow can be a concern, and we are constantly working on ways to streamline the process for a better customer experience. Thank you for sharing your feedback! ### 36. SheerID student segment verification **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew D. | Digital Sales Manager, Asia Pacific, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about SheerID?** Strong verification product, easy to use self servicing tool along with comprehensive reporting. Speedy response time for any issues and queries. **What do you dislike about SheerID?** Tasks split across many colleauges across different time zones, can make it difficult to organise group calls and check-ins. This can also cause gaps in communication. **What problems is SheerID solving and how is that benefiting you?** Lufthansa needed a secure and speedy student verification tool to support its growing student product. SheerID offers this through its comprehensive access to authoritative sources, allowing us to automate our entire student verification process. **Official Response from Sadie Warner:** > Matthew, Thank you for taking the time to leave your feedback. We are thrilled to learn that you've had such a wonderful experience working with SheerID! We love to hear that our platform was easy to use and that our team has been responsive to your questions. It has been a pleasure working with you and we look forward to expanding our partnership. We are always looking to optimize the platform and the overall SheerID experience. Please note that we are expanding our team globally. We appreciate the pain points you’re feeling when it comes to scheduling across timezones and your feedback aligns with our future plans for growth. Thanks again for sharing your thoughts with us about how we can continue to improve our customer experience. ### 37. Easy to set up and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Cortney H. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about SheerID?** It was very easy to set up the program and was cost effective. We saw immediate sales once we launch the discount program. **What do you dislike about SheerID?** I created 50 discount codes before realizing that they could randomize some but now I know for the future! **What problems is SheerID solving and how is that benefiting you?** Allows us to offer discounts to students and teachers. **Official Response from Sadie Warner:** > Hello Cortney, Thank you for taking the time to leave your feedback. We’re so happy to hear that you had such a great user experience! One of our goals is to help our customers accelerate their time to value (TTV) and it’s rewarding to know that you’re already seeing a return on your investment. We look forward to a continued partnership rich with collaboration and hope you’re taking advantage of reporting and other resources. Our team is always looking to optimize the platform and the overall SheerID experience. That includes making sure that our program builder is intuitive, so we appreciate hearing about your experience with creating codes. Thank you again for your time. Please let us know if we can help you with feature adoption or if you have any questions. ### 38. SheerID is great to grow student businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin O. | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about SheerID?** We use SheerID to grow our student subscription business. The insights we see from the dashboard are excellent, and the support we receive is top class. **What do you dislike about SheerID?** We wish the dashboards would allow us to drill down across multiple data pieces, although the verification data is very helpful. **What problems is SheerID solving and how is that benefiting you?** Ensuring we are providing our world-class and award-winning journalism to students. **Official Response from Sadie Warner:** > Kevin, Thank you for taking the time to leave your feedback about your experience with SheerID. It's gratifying to hear that we have helped you grow your student business! We’re happy that you’re gaining valuable insights from our reporting dashboards, and acknowledge that more advanced data analysis would be of benefit. Your feedback is truly appreciated and will be relayed to the product team. It is a pleasure working with you and we look forward to our continued partnership. Your observations are incredibly helpful as we look at optimizing the platform and the overall SheerID experience. ### 39. Great overall experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about SheerID?** The Sheer ID support team is outstanding. They are supportive, responsive and accommodating. They are constantly working to help improve our student programs and introduce our brands to new customers. Sheer ID is also extremely user-friendly. I like that I have control over my programs and am able to make updates at any time. Once the programs are set up, they work for themselves with minimal maintenance. **What do you dislike about SheerID?** If there is a downside at all, it would be that the process of getting started is a bit extensive. However, once you are set up, the programs run on their own. **What problems is SheerID solving and how is that benefiting you?** Sheer ID verifies that our users are students before allowing them to subscribe at our discounted student rate. This ensures that not just anyone can take advantage of our deeply discounted student offer. Additionally, we have access to the information for anyone that verifies and doesn't subscribe so we can retarget them with our marketing efforts. **Official Response from Sadie Warner:** > Thank you for providing your feedback about your experience with SheerID. We’re happy to hear that you’ve been so well cared for by our support teams! It’s nice to know you’ve found the platform easy to use – we are working on additional improvements to our user experience so it’ll be exciting to hear your feedback on new features. And it sounds like you’re making the most of the data provided by customers who have expressed an interest in your brand. We love that! We’ve put a lot of thought into our onboarding process, and while it can be extensive, we want to be thorough and make sure we’re providing as much insight and forward-planning as possible. Nevertheless, we want to reduce the time until customers see the value, so your feedback is truly appreciated and will be passed on to the product team. SheerID is always looking to optimize the platform and the overall experience. It continues to be a pleasure working with you and we look forward to our continued partnership. ### 40. Consistent Growth and Return **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about SheerID?** The platform is easy to use and keeps improving. The support of our Customer Success Manager has been invaluable to the program's growth, always coming up with new ideas to scale usage and expand our reach and return. The programs, particularly the bursts, are easy to set up to quickly drive a reactive campaign and never fail to see strong results. **What do you dislike about SheerID?** One thing that would be great to improve is the ability to automate a bit more. It would be nice to go live and end at a particular time and can switch to an increased offer and back to the BAU offer with less of a manual lift, even if it's the ability to schedule changing the codes back and forth. **Recommendations to others considering SheerID:** Make sure to utilize the support team as they are quick and helpful **What problems is SheerID solving and how is that benefiting you?** There are a few problems SheerID has helped us address: Driving high AOV from high-value segments. Increasing NC traffic and orders. Ability to offer higher offers to a closed group of people. Potential to link the program with our referal partner to help reach NCs. **Official Response from Sadie Warner:** > Thank you for taking the time to provide feedback about your experience with SheerID. It’s nice to know that our platform improvements continue to add value and that your CSM has been so helpful - that’s fantastic news! And we’re hearing the same from other customers - pulse offers are a great way to generate a burst of enthusiasm for your brand. Automating reward management for pulse offers can be complicated depending on how your program is configured. We always look for ways to optimize the platform and overall SheerID experience. Your feedback about how we can improve ease of use is greatly appreciated and will be shared with the team. ### 41. Pretty good, but some limitations that are frustrating as a developer trying to integrate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SheerID?** UI is simple and easy to use. Fairly simple to integrate with. **What do you dislike about SheerID?** When initially integrating hard to find info about more complex usage of like metadata in email templates etc. Also some email links we couldn't change ourselves. Also some flows like sso, email loop etc, we can't seem to turn on / off and had to ask sheer id to do so for us. Also have difficulty finding test program verifications by email in the search page which can be frustrating. **What problems is SheerID solving and how is that benefiting you?** Verifying users as military/student/teachers before we give them a discounted offer **Official Response from Sadie Warner:** > Thanks for taking the time to give us your feedback. I noticed you mentioned some frustration over your lack of access and control over some parts of the program build. I've included a link to some documentation on how to implement various product features - we hope you find some helpful information that you can use to complete any optimizations: Customizing Your Program. We’d like to understand how we can improve your experience and were wondering if you would like to provide a bit more context. Our goal is to make our customers wildly successful and offer the best experience possible with the additional feedback received. If you would be willing to spare 5 minutes on a call with our product team to help us learn more about what we can do better, please contact me at sadie.warner@sheerid.com. Meanwhile, please continue to allow our product support team to answer any questions you may have. I look forward to helping improve your SheerID experience. ### 42. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SheerID?** The interface is very user friendly and it is easy to set up our programs. Reporting is easy as well. **What do you dislike about SheerID?** Nothing, the tool hasn't presented any issues for us. **What problems is SheerID solving and how is that benefiting you?** We are able to launch a military and first responder discount program, which we were previously unable to offer our customers. **Official Response from Sadie Warner:** > Thank you for your positive review of SheerID! We're thrilled to hear that you find our interface user-friendly and that setting up your programs has been easy. We're also glad to hear that reporting is a breeze for you. We appreciate your feedback and are glad to know that SheerID has not presented any issues for you. It's great to hear that our tool is helping you launch a military and first responder discount program that you were previously unable to offer. We understand the importance of providing discounts to these deserving individuals, and we're glad that SheerID is able to help you do that. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! ### 43. Informative, cutting edge solutions for identity and tapping into new audiences and building loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SheerID?** Qualifying new leads from specific audiences **What do you dislike about SheerID?** Figuring out ways to connect the user journey to retain customers who phase out of certain areas **What problems is SheerID solving and how is that benefiting you?** Connecting new products and audiences for brands to reach customers **Official Response from Sadie Warner:** > Thank you for sharing your feedback about connecting the user journey to retain customers who phase out of certain areas. We are constantly working on improving our processes to address this concern. ### 44. Global Managing Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about SheerID?** The friendly and supportive team. The reliability of service. **What do you dislike about SheerID?** the cost is one of our largest cost items **What problems is SheerID solving and how is that benefiting you?** Verification is core to our business. SheerID helps facilitate. **Official Response from Sadie Warner:** > Thank you for your positive feedback on our team and the reliability of our service. We understand the importance of cost and are always looking for ways to provide the best value for our customers. ### 45. Super friendly team and super convenient application to attract new customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about SheerID?** It's a very user friendly tool which helps organizations to validate third party information and utilize the same to Market their products efficiently and help increasing revenue. **What do you dislike about SheerID?** Well .. it's hard to find significant ones. However, if they can have the utility of helping organizations to re-validate the customers for their eligibility, that would be great **What problems is SheerID solving and how is that benefiting you?** Identifying the target users who are eligible for certain benefits that organization wants to provide to the customers to engage them more effectively and enhance the loyalty aspect. **Official Response from Sadie Warner:** > Thank you very much for your feedback. We are thrilled that you've had such a wonderful experience working with SheerID! It is gratifying to hear that the platform is easy to use and that our teams have created a collaborative environment. Your feedback about re-verification is truly appreciated. We are always looking to optimize the platform and the overall experience. It continues to be a pleasure working with you and we look forward to our continued partnership. ### 46. Fantastic Partner in Growing Community Offers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about SheerID?** SheerID is a seamless way for our customers to validate they are eligible for our community offer programs. To date, we have saved $1m+ by nearly eliminating coupon abuse! When initial issues arose due to our unique retail environment, SheerID quickly remedied issues by creating a solution specifically for our organization. Our SheerID team has been phenomenal - from providing insights on how to grow our programs to quickly addressing any issues that arise. SheerID's marketing team has gone above and beyond to provide valuable insights on growing our segmented offers. **What do you dislike about SheerID?** As mentioned, our partnership and validation services have been exceptional throughout our time utilizing SheerID. One aspect that we would love to see is additional marketing opportunities to amplify our segmented offers. **What problems is SheerID solving and how is that benefiting you?** Prior to SheerID, we essentially used the 'honor system' to provide discounts to community segments (military, health care, educators, etc.) and this was leading to considerable coupon abuse. The ability to ensure only eligible individuals are able to access the discount has enabled our organization to offer richer discounts, which has led to increased customer satisfaction (while saving margin by reducing non-compliance!). SheeID's high instant validation rates allow customers to be validated within minutes, without needing to have their official documentation on hand. ### 47. Incredible customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about SheerID?** My experience with SheerID so far has been excellent. Conversations about how to maximize the potential of verification, how to understand my audience, etc. are met with professional insight and care. **What do you dislike about SheerID?** If there is a downside at all, I would say the cost is a bit higher than I would like. But a service like this, it's hard to track ROI. What I know is that they have been extremely responsive to our needs. **What problems is SheerID solving and how is that benefiting you?** My business has to be extremely careful about verification in order to avoid not only fraud but also intellectual property infractions. SheerID's product helps us ensure that our audience is the best audience we can have. **Official Response from Sadie Warner:** > Thank you for taking the time to leave your feedback. It's great to hear you've had such a wonderful experience working with our team! We’re so happy to know that you’ve been having productive conversations and are being given our best guidance when it comes to unlocking the power of Identity Marketing. It continues to be a pleasure working with you and we look forward to our continued partnership. Your feedback is truly appreciated and has been shared with our sales and product teams. If you have any questions about using or implementing reporting tools like the ROI Impact Dashboard (see link below) please don’t hesitate to reach out. We are always happy to keep working on helping you make the most of your program data. ### 48. Comprehensive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** patricia j. | Ecom coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about SheerID?** The hands on help from the SheerID is the best thing. Having never used the platform before, they made it super easy and are always there for any questions our team may have. **What do you dislike about SheerID?** I wish we had access to more reporting! It would be great to be able to set up a monthly report that is sent to our inbox. **What problems is SheerID solving and how is that benefiting you?** We are now able to tap into communities that maybe aren't exactly aligned with our brand. We are a company that believes in being in community and honoring those who give back and make people stronger so it's nice to be able to give them something in return. ### 49. Opened our business to a new customer base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about SheerID?** SheerID has wonderful support. Using SheerID has allowed us to verify accounts easily and opened our business to a new customer base. Set up was quick, and the support we have received along the way is exceptional. **What do you dislike about SheerID?** SheerID can get pricey. We had a bug with our verification system for quite a while. We fixed it! But I wish we would have realized it sooner. **What problems is SheerID solving and how is that benefiting you?** We use SheerID to verify student users. Verification determines whether or not a learner is eligible for our lower-cost student plan. This benefits us by allowing us to incur revenue. **Official Response from Sadie Warner:** > Thank you for taking time out of your schedule to provide your feedback. It's great to hear you've had great support from our team! We love hearing that setting up your program was fast and that you had a successful launch. It is a pleasure working with you and we look forward to our continued partnership. Ew! Bugs! We also wish it could have been fixed ASAP. We hope that our product support team collected your feedback, classified the bug, and made a net for you and others for better detection and extermination. Our team is always looking to optimize the platform and the overall SheerID experience, so your feedback is truly appreciated. ### 50. Strong start but some issues that created significant opportunity cost. **Rating:** 2.5/5.0 stars **Reviewed by:** Martijn L. | head of mobile growth, preloads, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SheerID?** Bandwidth: Easy of use of the platform & communication with the SheerID team Talent: Extension of our own team Reporting: Easy of use & offers clear optimization levers **What do you dislike about SheerID?** We experienced code leakage in their test environment. **What problems is SheerID solving and how is that benefiting you?** Student & military community verification **Official Response from Crystal Anderson:** > We couldn't have said it better ourselves, Martijn! The SheerID team is thrilled to hear you are seeing such success with student/GenZ programs and are over the moon with the partnership we have established with LinkedIn! As we continue to invest in the SheerID platform, we will continue to work with brands to understand how to optimize the platform to make it a more seamless experience for your team and your consumers. I'll make sure to pass your feedback on to the product team about SSO. It continues to be a pleasure working with you and we look forward to our continued partnership! ## SheerID Discussions - [How well does this work with student validation?](https://www.g2.com/discussions/13433-how-well-does-this-work-with-student-validation) - 1 comment, 1 upvote - [Is it safe to use SheerID?](https://www.g2.com/discussions/is-it-safe-to-use-sheerid) - 1 comment - [How does VerifyPass verify?](https://www.g2.com/discussions/how-does-verifypass-verify) - 1 comment - [How does SheerID know I'm a student?](https://www.g2.com/discussions/how-does-sheerid-know-i-m-a-student) - 1 comment - [How does SheerID verification work?](https://www.g2.com/discussions/how-does-sheerid-verification-work) - 1 comment - [View SheerID pricing details and edition comparison](https://www.g2.com/products/sheerid/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+22%3A09%3A49+-0500&secure%5Bsession_id%5D=c43ac7ca-ebec-4ce0-bf4c-11370515546e&secure%5Btoken%5D=a2c6d34bd36e328a249137936d79d286362504677ddd23b29a8a84a2b0c39d9a&format=llm_user) ## SheerID Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## SheerID Features **Visitor Behavior** - Guided Selling **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Audience Data - Audience Data Providers** - Third-Party Data Access - Audience Segmentation - Audience Insights - Custom Audience Creation **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Templates** - Library - Customization - Optimization **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Activation - Audience Data Providers** - Cross-Channel Targeting - DSP Integration - Data Enrichment - Audience Activation **Detection** - Fraud Detection - Real-Time Monitoring **Personalization** - A/B Testing - Personalized Messaging **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **AI Capabilities - Audience Data Providers** - Predictive Audience Modeling **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Multichannel** - Web - Email - Mobile **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top SheerID Alternatives - [ID.me](https://www.g2.com/products/id-me/reviews) - 4.5/5.0 (56 reviews) - [Lightico](https://www.g2.com/products/lightico/reviews) - 4.8/5.0 (322 reviews) - [Drip](https://www.g2.com/products/drip/reviews) - 4.4/5.0 (466 reviews)