HIPAA secure and typically works without issue Review collected by and hosted on G2.com.
Terrible customer service, slow to respond to emails requesting support and no phone contact options! Review collected by and hosted on G2.com.
Nothing. They changed my number and raised the fee $65 and then the next year when I called them out on it they told me they would not do anything about it. Review collected by and hosted on G2.com.
I was with these guys since 2011. 7 years and at some point (b/c I never realized it) they changed my number and then raised the fees $65!! When I asked for a concession, they told me sorry. Very rude and horrible CS. Use someone else! Never again Review collected by and hosted on G2.com.
At this point very little. IN 2016 they worked well and through 2017. Since JUly 2018 it's been a nightmare I would like to wake up from. Review collected by and hosted on G2.com.
Have been contacting Help for over 2 months with issues of faxes that sFax says were delivered but multiple insurance companies and referral agencies never received. Support does not return your calls and rarely answers your emails. Last year they took us for a full year subscription and we ported our real numbers as we were so happy. Guess the jokes on us. Review collected by and hosted on G2.com.
we are happy with the service sfax provides to our clinics Review collected by and hosted on G2.com.
at this time I have no complaints. we have 23 clinics and they are all set up on sfax. It make it easy for our accounting department to have 1 bill that all of the clinics share for this product. The billing is straight forward and we only pay for overages if we go over the allotted amount of pages. Review collected by and hosted on G2.com.
We LOVE being able to fax medical records to other providers with the click of a mouse - and not have to worry about HIPAA compliance! Review collected by and hosted on G2.com.
There is nothing we dislike about Sfax - seriously! Review collected by and hosted on G2.com.
I like how it’s easy to learn how to use (since it’s similar to using email). Review collected by and hosted on G2.com.
I dislike how it is an application on the computer since I am not very good with technology. Review collected by and hosted on G2.com.
SFax is very easy to use, and most importantly for medical practitioners, it is HIPAA compliant. The interface is so simple, even the least techy practitioners can use it easily. Review collected by and hosted on G2.com.
The billing interface is a separate login and can be alittle confusing to some. It is not managed within the account settings within Sfax. Review collected by and hosted on G2.com.
Ability to add contacts on main screen and ability to turn off cover page Review collected by and hosted on G2.com.
No email confirmation sent of cover page Review collected by and hosted on G2.com.
The program is very user friendly. Tabs are easily understandable. Review collected by and hosted on G2.com.
It doesn't tell you when the other party is done uploading. So when you download the file, it's partially downloaded. Review collected by and hosted on G2.com.
I can export pages I need without downloading all the documents received on 1 fax. Review collected by and hosted on G2.com.
Log outs after a few minutes without activity Review collected by and hosted on G2.com.
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