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SetuServ Reviews & Provider Details

SetuServ Overview

What is SetuServ?

SetuServ provides an unstructured text analytics solution that uses machine learning to mine customer reviews, social media commentary and survey responses.

SetuServ Details
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Provider Description

SetuServ provides an unstructured text analytics solution that uses machine learning to mine customer reviews, social media commentary and survey responses.


Seller Details
Year Founded
2012
HQ Location
Mountain View, California
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®

Rama k.
RK
Overview Provided by:
MDD at Director Marketing

Recent SetuServ Reviews

Verified User
E
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Strong custom service provider for text analytics needs"
Several projects ranging from text analytics of consumer review submissions, employee feedback, and app reviews.
Krish B.
KB
Krish B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Text Analytics at its best form"
These guys are amazing they offer fully customized and industry Text Analytics solution, most of their team are from world's premier Technical inst...

SetuServ Media

SetuServ Demo - The following case study illustrates how user reviews can help find underperforming products, and uncover the root causes of driving their underperformance.
The following analysis of key players in the U.S. Laundry Detergent Market illustrates how insight into customer reviews can identify a brand’s relative performance against its peers on a broad set of granular topics
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2 SetuServ Reviews

4.8 out of 5
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2 SetuServ Reviews
4.8 out of 5
2 SetuServ Reviews
4.8 out of 5
G2 reviews are authentic and verified.
Krish B.
KB
Co-Founder and CEO
Consumer Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task SetuServ helped with:

These guys are amazing they offer fully customized and industry Text Analytics solution, most of their team are from world's premier Technical institutions and have capability to offer great insights to the data. Review collected by and hosted on G2.com.

What do you like best about SetuServ?

Timely reports on specified crediteria in regular intervals, deep insights to the customer data from all of their online reviews which no other company does. Review collected by and hosted on G2.com.

What do you dislike about SetuServ?

There is nothing to dislike them they are simply amazing at their work. Review collected by and hosted on G2.com.

What problems is SetuServ solving and how is that benefiting you?

We are struggling with unknown segments that are causing under performance of our products and with the help of SetuServ Analytics we were able to fix the areas where it required improvement, Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
EM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task SetuServ helped with:

Several projects ranging from text analytics of consumer review submissions, employee feedback, and app reviews. Review collected by and hosted on G2.com.

What do you like best about SetuServ?

Strong customer service, extremely capable analysts, and reasonable cost. Review collected by and hosted on G2.com.

What do you dislike about SetuServ?

Nothing major for our situation but currently at limited scale. Company has grown since our last engagement with them. Review collected by and hosted on G2.com.

Recommendations to others considering SetuServ:

Develop clarity and alignment internally on the goals from Text Analytics if you are approaching such a project for the first time. Review collected by and hosted on G2.com.

What problems is SetuServ solving and how is that benefiting you?

Converting unstructured data to structured thematic summaries for internal employee feedback. Insights used for management decisions. Similar approach for analyzing consumer feedback about website and apps to keep improving the solutions.

Review collected by and hosted on G2.com.

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