ServisBOT Pros and Cons

ServiceBOT also known as ChatBOT is very useful in terms of solving problems. It uses low-code/ no-code platforms having simplified inbuilt templates to solve customers' issues or to perform any given task.

It provides 24/7 support.

It helps to create a better customer experience.

It can offer support in different languages based on the choice of the customer.

It ensures continual support. Review collected by and hosted on G2.com.

ServiceBOT enables fast and efficient customer service even during rush hours.

Data/information shared by the customer can be utilized to provide customized personalized experiences according to the customer's needs and preferences.

It offers support in multiple languages.

It reduces costs and boosts productivity.

However, for some, it moves in the wrong direction.

It also lacks human empathy to make the customer feel more comfortable.

It has limited knowledge for understanding a situation.

It lacks creativity. Review collected by and hosted on G2.com.

The best thing I like about ServiBOT is our trust for keeping our enterprises data safe and secure while using their bot solutions ,also voice add on functionalities provide more interactive user friendly experience to our customers . Review collected by and hosted on G2.com.

Its pricing is comparatively higher as compared to other competitiors in the market Review collected by and hosted on G2.com.

Unlike other chatbots, this one allows the integration of AI bots to work/collaborate with live agents.

They also can trigger live conversations 24*7, on a need basis which was quite helpful. Review collected by and hosted on G2.com.

Pricing was bit on the higher end for our client during potential research and implementation Review collected by and hosted on G2.com.

ServisBOT is a service prodiving chatbot Saas. It should be capabilities of low code/no-code cloud platforms services.

*Customer Support

*Frequency of Use

*Number of Features

*Ease of Integration

*Ease of Use Review collected by and hosted on G2.com.

ServisBot is customer enage and some more bit complexity and make things happy.

*Ease of Implementation Review collected by and hosted on G2.com.

The ability to automate customer interactions, streamline customer service processes and provide personalized experiences, resulting in improved efficiency and customer satisfaction. It improved customer service, cost and time savings, scalability, enhanced customer engagement, data-driven insights, and integration and customization options. Review collected by and hosted on G2.com.

Interacting with a chatbot is not as natural or satisfying as conversing with a human representative. I prefer engaging with human customer service agents. Review collected by and hosted on G2.com.

ServisBOT Application is good for AI and ML Application and easy of use and very ease of implementation and customer support and frequency of use and ease of integration Review collected by and hosted on G2.com.

There is no dislike about the ServisBOT Application it is really good Review collected by and hosted on G2.com.

The best things about servisbot is it is AI genetics SaaS develper which give smooth chat experience with different software users during the business program Review collected by and hosted on G2.com.

Its stuck sometimes while we using as it is AI generated box which don't have a human emotion that can't understand the cx emotion according to their needs. Review collected by and hosted on G2.com.

Tools which are provided are easy for bot building. Multiple channels are provided which helps wider range. Review collected by and hosted on G2.com.

Not much, just minor bugs and difficulty on customisation. Review collected by and hosted on G2.com.

Reduced Workload

Reduced Human Error

24/7 Availability Review collected by and hosted on G2.com.

Loss of Jobs

Initial Setup and Training

Limited Understanding Review collected by and hosted on G2.com.

Low Code Bot,Multi bot orchestration and RPA Review collected by and hosted on G2.com.

Nothing as of now.

Low Code Tools Enable You to Build & Manage Your Own Bots. Review collected by and hosted on G2.com.