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ServisBOT Reviews & Product Details

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

Low Code Bot,Multi bot orchestration and RPA Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Nothing as of now.

Low Code Tools Enable You to Build & Manage Your Own Bots. Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Orchestrate Multiple Bots for a Unified Experience Review collected by and hosted on G2.com.

ServisBOT Overview

What is ServisBOT?

ServisBOT helps businesses (securely) automate interactions across customer, employee and back office journeys using advanced AI assistants (Conversational AI Assistants, Generative AI Assistants and Workplace Assistants). From acquisition to servicing to retention, our AI-powered solutions for financial services, insurance and more help enterprises safely and securely employ advanced AI to help increase revenue, manage risk and lower cost to serve, while improving CX.

ServisBOT Details
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Product Description

ServisBOT helps businesses (securely) automate interactions across customer, employee and back office journeys using advanced AI assistants (Conversational AI Assistants, Generative AI Assistants and Workplace Assistants). From acquisition to servicing to retention, our AI-powered solutions for financial services, insurance and more help enterprises safely and securely employ advanced AI to help increase revenue, manage risk and lower cost to serve, while improving CX.


Seller Details
Seller
ServisBOT
Year Founded
2016
HQ Location
Lexington, US
Twitter
@ServisBOT
188 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®

Leonie M.
LM
Overview Provided by:

Recent ServisBOT Reviews

Tanay s.
TS
Tanay s.Mid-Market (51-1000 emp.)
3.5 out of 5
"Cool ChatBot Solution"
The best thing I like about ServiBOT is our trust for keeping our enterprises data safe and secure while using their bot solutions ,also voice add ...
Gana  N.
GN
Gana N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Industry leading best service provided ServisBOT"
ServisBOT is a service prodiving chatbot Saas. It should be capabilities of low code/no-code cloud platforms services. *Customer Support *Frequ...
Divya J.
DJ
Divya J.Mid-Market (51-1000 emp.)
4.0 out of 5
"Unique AI bots that can work in conjunction with live agents!"
Unlike other chatbots, this one allows the integration of AI bots to work/collaborate with live agents. They also can trigger live conversations ...
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10 out of 11 Total Reviews for ServisBOT

4.4 out of 5
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10 out of 11 Total Reviews for ServisBOT
4.4 out of 5
10 out of 11 Total Reviews for ServisBOT
4.4 out of 5

ServisBOT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Taniya D.
TD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

ServiceBOT also known as ChatBOT is very useful in terms of solving problems. It uses low-code/ no-code platforms having simplified inbuilt templates to solve customers' issues or to perform any given task.

It provides 24/7 support.

It helps to create a better customer experience.

It can offer support in different languages based on the choice of the customer.

It ensures continual support. Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

ServiceBOT enables fast and efficient customer service even during rush hours.

Data/information shared by the customer can be utilized to provide customized personalized experiences according to the customer's needs and preferences.

It offers support in multiple languages.

It reduces costs and boosts productivity.

However, for some, it moves in the wrong direction.

It also lacks human empathy to make the customer feel more comfortable.

It has limited knowledge for understanding a situation.

It lacks creativity. Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Customers can get the answers to their problems faster than humanly possible way.

It helps to make the customer service experience in a seamless faster way.

It can resolve simple queries and act as an additional support system.

It can address multiple customer issues simultaneously at a time.

It can route the conversations to the correct place quickly.

It allows to serve the maximum number of customers without hiring more agents hence, it is cost-friendly.

It helps to create a better experience for the employees.

It can initiate a natural conversation to address the queries and collect information from the customer.

ServiceBOT can be also used to collect customer feedback.

It ensures to provide 24/7 constant support and can deliver support in multiple languages. Review collected by and hosted on G2.com.

Tanay s.
TS
SDE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

The best thing I like about ServiBOT is our trust for keeping our enterprises data safe and secure while using their bot solutions ,also voice add on functionalities provide more interactive user friendly experience to our customers . Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Its pricing is comparatively higher as compared to other competitiors in the market Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

its a low code platform ,with drag and drop model ,moreover its already provided template designs helps to create high quality chatbots without writing complex code for the same .Its bots are modularized and scalable which helps me to communicate information between each other bots via chat ,sms,mails .Also ,its interactions with voice assistants provide amazing feature to our product . Review collected by and hosted on G2.com.

Divya J.
DJ
Senior Business Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

Unlike other chatbots, this one allows the integration of AI bots to work/collaborate with live agents.

They also can trigger live conversations 24*7, on a need basis which was quite helpful. Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Pricing was bit on the higher end for our client during potential research and implementation Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

We deployed ServisBOT to handle a huge volume of website inquiries for our clients.

When we couldn't afford to have a massive team handling similar questions about our financial products and services on a daily basis, we resorted to this AI bot solution to address the questions with ease and efficiency. It not only cut down service time but also cost. Review collected by and hosted on G2.com.

Gana  N.
GN
Senior Engineer - Cloud Services and Software
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ServisBOT?

ServisBOT is a service prodiving chatbot Saas. It should be capabilities of low code/no-code cloud platforms services.

*Customer Support

*Frequency of Use

*Number of Features

*Ease of Integration

*Ease of Use Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

ServisBot is customer enage and some more bit complexity and make things happy.

*Ease of Implementation Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Best suggestions on-time delivery response and tool is handy helpful for hospital project. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

The ability to automate customer interactions, streamline customer service processes and provide personalized experiences, resulting in improved efficiency and customer satisfaction. It improved customer service, cost and time savings, scalability, enhanced customer engagement, data-driven insights, and integration and customization options. Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Interacting with a chatbot is not as natural or satisfying as conversing with a human representative. I prefer engaging with human customer service agents. Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

By automating routine customer interactions, Servisbot reduces the need for manual intervention, saving time and resources for businesses. This allows customer service teams to focus on more complex and high-value tasks. Review collected by and hosted on G2.com.

JAGADISH G.
JG
Project Manager at Exclusive Networks India Limited
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

ServisBOT Application is good for AI and ML Application and easy of use and very ease of implementation and customer support and frequency of use and ease of integration Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

There is no dislike about the ServisBOT Application it is really good Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

ServisBOT is solving implementation problems between AWS and on premises data centre during implementation Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
EM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

The best things about servisbot is it is AI genetics SaaS develper which give smooth chat experience with different software users during the business program Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Its stuck sometimes while we using as it is AI generated box which don't have a human emotion that can't understand the cx emotion according to their needs. Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

The solving problems like call back and shopping assistance to the cx and also provide employees support calls that give us a smooth working experience with servisbot Review collected by and hosted on G2.com.

Sagar K.
SK
Associate DevOps Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

Tools which are provided are easy for bot building. Multiple channels are provided which helps wider range. Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Not much, just minor bugs and difficulty on customisation. Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Can capture more data from customer which makes process much faster. Review collected by and hosted on G2.com.

PK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about ServisBOT?

Reduced Workload

Reduced Human Error

24/7 Availability Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Loss of Jobs

Initial Setup and Training

Limited Understanding Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Improved Customer Service

24/7 Availability

Task Automation

Reduced Workload

E-commerce Assistance Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServisBOT?

It has some interesting features but still lack of many Review collected by and hosted on G2.com.

What do you dislike about ServisBOT?

Few features for live chat configurations Review collected by and hosted on G2.com.

What problems is ServisBOT solving and how is that benefiting you?

Do not integrate qith other software Review collected by and hosted on G2.com.