--- title: ServiceTrade Reviews meta_title: 'ServiceTrade Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceTrade works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 59 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTrade Reviews **Vendor:** ServiceTrade **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About ServiceTrade ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. ## ServiceTrade Reviews ### 1. Excellent Piece of Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob D. | Service and Inspections Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2017 **What do you like best about ServiceTrade?** I like the functionality the most. It's very intuitive and easy to use. **What do you dislike about ServiceTrade?** There are some simple coding issues (spelling, redundancies, etc.) but nothing worth mentioning more than that. They exist, but there's not even enough of a concern to call them out individually. **Recommendations to others considering ServiceTrade:** Do it! **What problems is ServiceTrade solving and how is that benefiting you?** Routing our entire service department and all jobs through ST instead of creating paper work orders and trying to follow up with paperwork. ### 2. Service Trade is best in service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2017 **What do you like best about ServiceTrade?** Easy to use, and easy to contact for everyday use. **What do you dislike about ServiceTrade?** Sometimes answers to problems are vague, or not available yet. **What problems is ServiceTrade solving and how is that benefiting you?** Scheduling as well as photo and document organization. ### 3. Total Fire Protection Inc. **Rating:** 5.0/5.0 stars **Reviewed by:** Phil H. | Service Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2017 **What do you like best about ServiceTrade?** Service Trade has revolutionized our Service Department and has given us focus and clarity on where we want this department to go in the future. **What do you dislike about ServiceTrade?** Very little. Integrating our accounting program with Service Trade has been the most difficult aspect. **Recommendations to others considering ServiceTrade:** Get a demo and review 3-4 other options. I'm sure Service Trade will be the top candidate once you have reviewed similar services. **What problems is ServiceTrade solving and how is that benefiting you?** We have saved ourselves significantly in labor hours and manpower. Our level of internal communication and available information has improved significantly. Our exposure/and recognition with our customers has also improved greatly. ### 4. ServiceTrade has transformed our business to being super efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | President and CEO, Facilities Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2016 **What do you like best about ServiceTrade?** ServiceTrade has transformed our business in ways I never imagined possible. We have eliminated 4 independent software systems by using ServiceTrade and streamlined our business to become very efficient. Our Technicians and Office Staff work very well together sharing real-time information through ServiceTrade; eliminating all the friction and slow down that normally occurs in a service business. We have significantly improved the customer experience across the board, they get immediate information sent electronically on the services performed including a detailed report with plenty of photos and deficiency information followed up by a quote for repairs needed within 24 hours, often times the same day. ServiceTrade is easy to use, it is well designed so that office staff and technicians can easily learn how to use it and perform their duties more effectively than ever before. Having all operations of our business in one software solution has reduced a lot of administrative work and duplicate entry of data. The ServiceTrade team also been great to work with, they provide exceptional support with rapid response and worked extremely well with us through the implementation so that the transition was a very thorough and well planned process. **What do you dislike about ServiceTrade?** My experience has been very positive, there is nothing negative about the software or the company to report. I continue to impressed by what they deliver with constant updates to the software. **Recommendations to others considering ServiceTrade:** I think it's important to not only thoroughly understand the software and whether it meets or exceeds your needs, but it's equally important to know the team and who will be supporting you so that you have comfort with your decision and know that you're partnering with a company/team that you believe in, that you want to do business with for the long-term and that you know has its customers best business interests in mind. The best way to confirm you've made the right choice is to talk to their customers, doing that really helped me understand how well ServiceTrade performed and that I was entering a solid partnership for my business. **What problems is ServiceTrade solving and how is that benefiting you?** The primary business problem we solved was having several software systems not sharing data and causing redundant data entry and very inefficient daily operations to get the basic things accomplished. Similarly important was becoming paperless and no longer having to rely on getting paperwork from technicians, passing it around the office and hoping not to lose any of it. Now everthing is done electronicially, all data and reports are available instantly and ready to be acted on for review, billing, quoting of follow up repairs and deficiencies and the customer is overwhelmed with how transparent we are and impressed with the professionalism of our work and presentation to them. Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround. Our customers are happier, the employees are happier and with the significant savings from becoming efficient combined with higher revenue production per tech, the owners are very happy too. ### 5. Service Trade Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tiger Z. | President, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2016 **What do you like best about ServiceTrade?** Simply the best software program for our business. Allows us to keep track of jobs, frequencies, repairs, etc. Now we never miss a job. Nothing falls through the cracks anymore. Great support team, that responds quickly, friendly and always eager to help. If you are in the service industry and you are not using Service Trade you are missing out. This program will separate you from your competition and you will be the one the customer thinks of when he needs service. **What do you dislike about ServiceTrade?** There is not much to dislike. I would like to see templates available for work orders and more options in reporting. My understanding is that is coming in the very near future. **Recommendations to others considering ServiceTrade:** Don't hesitate. Call for a demo. Ask as many questions as you need to feel comfortable then pull the trigger. You WILL NOT BE DISAPPOINTED!!! **What problems is ServiceTrade solving and how is that benefiting you?** Scheduling and tracking frequencies are our biggest issues. Service Trade has solved those problems for us. ### 6. Love Service Trade **Rating:** 5.0/5.0 stars **Reviewed by:** Connie B. | Accounts Receivable, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2017 **What do you like best about ServiceTrade?** Customer can receive confirmation of service call by e-mail, user friendly, good customer support **What do you dislike about ServiceTrade?** Not able to use multiple e-mail address when e-mailing invoices **What problems is ServiceTrade solving and how is that benefiting you?** Being able to e-mail invoices has cut our collections days ### 7. Wonderful company that prides themselves on finding solutions to your every problem. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan T. | Account Representative, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about ServiceTrade?** Customer service is the best I have ever seen. **What do you dislike about ServiceTrade?** Nothing. This company is the Cinderella of business management softwares. They came out of nowhere and I see them dominating in the future. **Recommendations to others considering ServiceTrade:** Get rid of your file folders! I know you hate filing. Servicetrade takes care of all of that for you and more! **What problems is ServiceTrade solving and how is that benefiting you?** Servicetrade is ideal for companies that need more structure and organization. With their help we are now a paperless company. I couldn't imagine going without this intuitive, innovative, and thoughtful program. ### 8. Service Trade is a very useful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2017 **What do you like best about ServiceTrade?** The ability to view a job in real time is unbeatable. **What do you dislike about ServiceTrade?** The dispatch board has a tendency to overload my computer. **What problems is ServiceTrade solving and how is that benefiting you?** We work with restaurants who need immediate answers to questions. By having technicians document with before and after pictures, and audio memos, I can answer all questions accurately. ### 9. Great field service platfrom **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Owner, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2015 **What do you like best about ServiceTrade?** This platform has helped us in 3 key areas: - Scheduling/Route Planning - Customer/Employee Communication - Accountability At the outset, ServiceTrade is visually appealing and straightforward to navigate. The legwork required in the initial setup is no different from any other platform I have tested - the customer setup, location setup, service setup and job setup are intuitive and ultimately save us time (and money!). The map-based scheduling feature allows us to visualize routes and location proximity - which can be crucial when optimizing tech routes. Our customer and employee communication processes have been vastly improved and are now more efficient. No lost paper 'notes' or phrases like 'I meant to tell you...', 'I forgot to mention that...' - the mobile app with work order features is invaluable in effective job management. With customer communication, ServiceTrade allows us to instantly send a job report with onsite issues, photographs and time spent on property. It also allows us to recall past service issues should the customer need to address them. I would recommend ServiceTrade to any field service business with repeat customers and maintenance agreements. **What do you dislike about ServiceTrade?** I have not had a negative experience with this vendor or platfrom. **Recommendations to others considering ServiceTrade:** Make the effort to upload and set up all customers, locations, jobs and services - the true benefit of any field service management platform is only realized when all company information is available. **What problems is ServiceTrade solving and how is that benefiting you?** see above **Official Response from Shelley Bainter:** > Steven, Thanks for sharing your story about working with ServiceTrade. You are a great example of what we see time and time again - that by setting out to improve operational efficiency, service businesses can solve some hidden problems that they might not have known they had, that in turn improve your customers' experience. Cheers! ## ServiceTrade Discussions - [What is ServiceTrade used for?](https://www.g2.com/discussions/what-is-servicetrade-used-for) - [View ServiceTrade pricing details and edition comparison](https://www.g2.com/products/servicetrade/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+19%3A05%3A51+-0500&secure%5Bsession_id%5D=57d0d56e-f2b8-4721-8a18-15463f3d12b8&secure%5Btoken%5D=4215d8b6b4cd6f0da34eafd8a172713f8fd195f453c38406bdf8b73c0806a178&format=llm_user) ## ServiceTrade Features **Planning** - Checklists - Approvals - Scheduling - Procedures **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Analytics** - Monitoring - KPIs - Nonconformace **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTrade Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [BuildOps](https://www.g2.com/products/buildops/reviews) - 4.2/5.0 (69 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (500 reviews)