LJ
Lisa J.
"The All-in-One HVAC Management Solution"
5/5
What do you like best about ServiceTitan?

I like having a one-stop shop for all my needs running an HVAC company with ServiceTitan. Being able to integrate the Pricebook with my distributors to provide accurate estimates is really beneficial. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I have connection issues with Contact Center Pro. It was frustrating in the beginning because we did not have a reachable CSM to help with the set up. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you for sharing your experience. We’re glad ServiceTitan has been a helpful all-in-one solution for running your HVAC business, especially with Pricebook integrations for accurate estimates. We're sorry to hear about your Contact Center Pro experience. Please email reviews@servicetitan.com if there's any additional support needed here.

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Easy to Navigate with Powerful Data Analysis Features"
5/5
What do you like best about ServiceTitan?

Service Titan is easy to navigate and has a wealth of data analysis features. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Due to how many features Service Titan has I do mot always trust the dashboards and I sometimes reference different data than my team. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you for your feedback. We’re glad you’re finding value in ServiceTitan’s ease of use and data analysis capabilities. We also appreciate your feedback around dashboard consistency and reporting confidence, and will be sure to share this with our product team.

Danielle T.
DT
Danielle T.
Office Manager
Mid-Market (51-1000 emp.)
"ServiceTitan Has Transformed Our Processes from Start to Finish"
5/5
What do you like best about ServiceTitan?

We have reached to the point where all of our processes have been improved by ServiceTitan, start to finish. Office use to reach customers and book calls is smoother, our field techs have an easier experience, and get to offer options easier, and then posting transactions is seamless. We also get to automatically request reviews, and track all of our revenue more accurately. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

We haven't found any. Anything that we have struggled with was us holding onto old processes. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

We love hearing how ServiceTitan has helped improve your processes from start to finish, Danielle! It’s great to see the impact across your office team, field technicians, and customer experience, from booking calls to presenting estimates and tracking revenue. Thanks for sharing how the platform has supported such meaningful improvements in your day-to-day operations.

Mark S.
MS
Mark S.
GM
Small-Business (50 or fewer emp.)
"Extensive Capabilities with an Easy Learning Curve"
4.5/5
What do you like best about ServiceTitan?

Extensive capabilities and a very easy learning curve Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Would prefer a stronger focus on the core product and less on Pro products. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you for sharing your experience, Mark! An easy learning curve is exactly what we're going for, so we love reading this. We will be sure to share your feedback about our core product focus. Thank you for being a ServiceTitan partner.

BS
Blaine S.
Integrator
Small-Business (50 or fewer emp.)
"Highly Recommended for Comprehensive Management"
5/5
What do you like best about ServiceTitan?

I really appreciate how ServiceTitan records all calls and brings up customer information, which keeps our operations organized. Tracking our technicians ensures safety and operational fluidity, while the reputation management feature allows for efficient management. It also enables us to implement our goals and connect systems most efficiently. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

I find the system's ability to track inventory effectively lacking. Additionally, it doesn't tailor well to the Canadian way of doing things, especially in terms of payroll. It would also be beneficial if the payroll features were better tailored to Canada. Moreover, having the inventory and accounting functionalities integrated would improve my experience. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thanks for taking the time to share your experience, Blaine! We’re glad to hear ServiceTitan is helping keep your operations organized, support technician safety, and enhance the overall customer experience through call tracking and reputation management. We also appreciate you outlining where the platform could better support your workflows and regional needs.

Michael C.
MC
Michael C.
Small-Business (50 or fewer emp.)
"Easy to Use, But Occasional Logouts"
5/5
What do you like best about ServiceTitan?

I like that ServiceTitan is easy to use. The setup was very easy for my team. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Sometimes it logs me out, and I have to log back in. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you, Michael! We’re glad ServiceTitan has been easy for your team to use and is helping support your day-to-day scheduling and operations. =

Andy M.
AM
Andy M.
Sales Leader
Mid-Market (51-1000 emp.)
"Excellent for Dispatching and Managing Field Service Techs"
4.5/5
What do you like best about ServiceTitan?

Dispatching and managing service techs in the field Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

Reporting is not always easy and the price Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you for taking the time to share your experience with ServiceTitan, Andy. We are glad to hear ServiceTitan has supported your dispatching and tech management. We will be sure to share your feedback about our reporting functionalities with the product team. If you have any improvement suggestions be sure to submit them in our ideas portal!

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Best software you could get in the trades."
5/5
What do you like best about ServiceTitan?

I love everything about Service Titan. It is innovative, technologically advanced, the future of the home services industry to use. So much more. You 100% should get Service Titan if you are thinking of using it. Once set up, it will not disappoint. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

The sales side of it needs some improvement and never seems to be worked on. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

Thank you for this incredible review! We're so glad to hear you've had a great experience. We appreciate your sales feedback and will share it with the team.

Chris S.
CS
Chris S.
President
Small-Business (50 or fewer emp.)
"Great Features for Commercial Use"
5/5
What do you like best about ServiceTitan?

This service offers a comprehensive range of features for commercial use. I am able to efficiently track and manage both materials and labor forces, which has greatly improved my workflow. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

There are a few issues that need to be resolved, such as bugs in the system. For example, the price matrix does not always apply, even when it is indicated that it should be used. Review collected by and hosted on G2.com.

Response from Emily Smith of ServiceTitan
Edit edit

It’s great to hear ServiceTitan’s commercial features are helping you better manage materials, labor, and day-to-day workflows. We’re glad the platform is supporting dispatching, service calls, maintenance, and procurement in one place. Thanks for sharing your experience and how ServiceTitan fits into your operations, Chris!

Josh M.
JM
Josh M.
"Phenomenal Support with Seamless Integration"
5/5
What do you like best about ServiceTitan?

I absolutely appreciate the stellar support from ServiceTitan, with their CSMs and comprehensive back office offering invaluable assistance whenever needed. The ease of access to invoicing, accounting, material management, and multimedia storage all in one place simplifies our operations significantly. Moreover, the ability to attach all necessary documents and information in a centralized system enhances our productivity profoundly. The company’s commitment to incorporating feedback and regularly updating features without added costs is commendable. This responsiveness, along with an easy integration process, makes it an essential and seamlessly functional part of our workflow. Review collected by and hosted on G2.com.

What do you dislike about ServiceTitan?

We love Service Titan Review collected by and hosted on G2.com.