I love our CSM, Jay Flores! He does an excellent job keeping us informed on updates and educating us where we need it regarding ServiceTitan. I also appreciate that ServiceTitan integrates with our QuickBooks Online, which we use to pay bills. It's definitely the best software we've used so far for taking calls, booking jobs, collecting revenue, and tracking our KPIs. Review collected by and hosted on G2.com.

One thing that isn't as popular with our team is that it is always updating! Sometimes we have a hard time with ServiceTitan and Apple (our guys use iPads in the field) and sometimes it can be difficult to get out of a Pro product because of contracts. Review collected by and hosted on G2.com.

ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the system, you can accomplish a lot with this platform, and tailor it to fit the way you work. They also really stand behind their product. Review collected by and hosted on G2.com.

On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most benefit from it. For some people, it can be difficult to wrap their heads around how everything works at first. Review collected by and hosted on G2.com.

Service Titan is the core system we rely on to operate our business. We originally adopted it as a dispatch tool, and it has since grown into the platform that helps us manage every aspect of our operations. Review collected by and hosted on G2.com.

1. I’d like clearer explanations for export errors, along with straightforward instructions on how to resolve the issues.

2. I would like the ATLAS AI to be fully functional as a core component not as a Pro product.

3. I would like more core platform funcionality and less Pro Product add ons. Review collected by and hosted on G2.com.

I appreciate that ServiceTitan is cloud-based, making it always accessible, and it's quicker than our previous dispatching software with less downtime. I like that ServiceTitan is more robust than what we previously used. I also appreciate that they are always trying to grow and improve. After getting used to the product, it makes more sense and things become easier to find and identify. We love our CSM Kima, she has been a rockstar and the best support we could've asked for! She has helped us identify issues that we've ran into and where we're falling short, she has also helped us learn more of ST's best-practices to streamline our processes. Review collected by and hosted on G2.com.

Sometimes they release new products and updates before refining existing ones, which could be improved by more testing. The initial setup was terrible, involving long hours, stressful nights, and correcting mistakes made by the onboarding team or ourselves. But we're past a lot of that now. Review collected by and hosted on G2.com.

I learn something new everyday that I didn't know before. I love the new Dispatch Board. Saving me a ton of time looking at the Dispatch board everyday. Review collected by and hosted on G2.com.

It's scary to have all of your information in one place and if the system goes down your at the total loss. Review collected by and hosted on G2.com.

I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Review collected by and hosted on G2.com.

There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Review collected by and hosted on G2.com.

I like that all data can be input on the job as we perform tasks, which saves us time by not having to duplicate forms and transfer information multiple times. Inputting customer data for HVAC services allows us to share and store each customer's information efficiently. ServiceTitan also has a relatively easy setup for those who may not be as technically advanced. Review collected by and hosted on G2.com.

The new ServiceTitan app is more complicated than the first one, taking more steps to get the final results. It requires going back and forth to enter information. It feels like there's a learning curve, and some additional training might be needed. Review collected by and hosted on G2.com.

ServiceTitan has allowed us to consolidate our software, and their ongoing support has been fantastic. In many ways, we’re essentially three companies in one: a service company, a new-homes plumbing company, and a commercial plumbing company. ST lets us manage all three with a single piece of software, so everything stays in one place. Review collected by and hosted on G2.com.

The price is a concern, and the reporting feels somewhat restrictive. Some parts of the product aren’t very intuitive, so I often have to rely on the support team to get things done. Review collected by and hosted on G2.com.

I like ServiceTitan for its ease of use and constant innovation. It's great that the platform is ever-developing and changing. The community feature is pretty cool, allowing us to upvote ideas, which are then considered for development. I also appreciate that it's cloud-based, so I can easily access it on my cell phone or laptop without needing a native app. Review collected by and hosted on G2.com.

I find the call dialing systems and analytics aren't robust enough. The reporting functions could be improved to allow data to be plugged in more visually. Marketing Pro could use more features, like understanding lead sources from different platforms with a multiple attribution style. It's important for me as a call center manager to understand trends in calls and booking rates, but currently, it doesn't work well for tracking these inside the service center. Also, native support for detailed call insights is lacking, requiring third-party tools like Lace.ai and Zapier to fill the gap. Review collected by and hosted on G2.com.

It’s easy to use and simple to customize to fit my business needs. I also love that I can access it from anywhere, on any device, as long as I have an internet connection. Review collected by and hosted on G2.com.

Sometimes it can feel a bit slow, but other than that, I don’t have any complaints. Review collected by and hosted on G2.com.