--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 374 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 374 scale: '5' date_modified: '2026-07-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 374 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+16%3A45%3A49+-0500&secure%5Bsession_id%5D=3f20ee44-b683-4cfe-8538-d6343d7a6de4&secure%5Btoken%5D=d71868967176655d0b66e21f089526c1cff8906faf6d8646d4deb38bc0751b50&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (507 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (428 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (368 reviews)