--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 373 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 373 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 373 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Reviews ### 1. One Stop Shop For The Home Services **Rating:** 4.5/5.0 stars **Reviewed by:** Adam J. | Regional Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about ServiceTitan?** As my title of this review states, I really like that we can do almost EVERYTHING out of ServiceTitan. There are aspects that my role will never use (pricebook, dispatch, etc), but the tools I do use are incredible at helping me succeed at my job (Marketing Pro, Audience builders, reporting). **What do you dislike about ServiceTitan?** The lack of customer support can be a drag when you're in a pinch. The turnaround time can be slow, and they don't have the urgency that our boots on the ground need. **What problems is ServiceTitan solving and how is that benefiting you?** If you're asking for today specifically, ServiceTitan is really solving my need for accurate reporting to support marketing decisions. I have spent a lot of time reviewing job completed data, and it has quickly fed us the answers as to what outlets we should be investing more dollars in, and where we should be pulling back. No more guessing! **Official Response from Emily Smith:** > Thank you so much for taking the time to share your experience! We appreciate the feedback and are grateful to be your software partner. ### 2. Outstanding Support from Our CSM **Rating:** 4.0/5.0 stars **Reviewed by:** HEATHER K. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ServiceTitan?** Personally, the support we get from our CSM, she is wonderful and always willing to go the extra mile! **What do you dislike about ServiceTitan?** The response time when you create a help ticket. **What problems is ServiceTitan solving and how is that benefiting you?** Combines scheduling, dispatching, CRM, estimates, invoicing, payments, and reporting into one platform. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience with ServiceTitan, Heather! We appreciate your feedback and will be sure to share it with our team. ### 3. User-Friendly Home Services Platform, once onboarding kinks are ironed out.. **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi M. | VP of Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ServiceTitan?** It is a user friendly one-stop-shop for the home services. **What do you dislike about ServiceTitan?** It is occasionally hard to find the right person for the right question (questions sometimes get punted to other people). **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps our technicians get all the info needed, store it safely, and send the customers agreements, invoices etc while also taking care of our purchase orders and memberships. **Official Response from Emily Smith:** > Thank you for the review, Naomi! We're glad to hear ServiceTitan is solving business problems for you and your team, and we appreciate the feedback on how we can improve. ### 4. The benefits and uses of ServiceTitan **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | HVAC Dept Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** ServiceTitan is able to create and pull any report that I want. It is very robust and all encompassing. It tracks multiple data points and has the ability to integrate with multiple vendors to help streamline efficiency. The ability to create marketing campaigns and pricebooks has been beneficial to our company. The success managers are responsive and helpful which is very important with such a robust platform. Managers can also access from our mobile devices if we are away from a computer. **What do you dislike about ServiceTitan?** The most challenging thing is getting all of one's data entered into ServiceTitan so it can be used well. It could almost be a person's full time job to enter data and build campaigns and pull reports. While it is easy to use, ServiceTitan is also a growing and evolving platform which makes it challenging to keep up with the updates. The YouTube videos are helpful but again it is a lot to keep up with. **What problems is ServiceTitan solving and how is that benefiting you?** The software solves our field management and profitability of calls and projects. It allows to see trends and create budgets. **Official Response from Emily Smith:** > Thank you for sharing your experience, Tony! We are thrilled to hear that ServiceTitan has streamlined efficiency for your business. We appreciate your feedback about data migration and updates and will be sure to share it with our product team. ### 5. High Cost for High Aspirations **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** ST offers a lot of analytical capabilities. This is a powerful program that saves and processes every bit of data that you put into it. When done correctly, it is a beautiful thing. However, if you, your office team, or your field team is lazy or thinks you can get away with "garbage in", then you will certainly get "garbage out". ST is also really good about showing you how you can improve your usage of the program, and how to get the most out of it. If you follow their strategy, you will probably do fairly well, if not great. **What do you dislike about ServiceTitan?** Per my research, ST is the most expensive FSM out there... by quite a ways. I found it to be anywhere from double to 8 times the cost of the competition (if you want to call them that). ST is really on another level - its designed that way. If you are looking for a software solution that simply helps you organize your dispatch board and digitize your field stuff, then ST is probably overkill. It's strength is its weakness in a way. It is made for the small to medium sized contractor who is looking to exponentially grow their business and potentially sell to a PE firm or go public. So if you just want to be a good 'ole contractor shop, and hand over the business in 30 years to yer boys, then ST is overkill for you. If you want to grow from $100k to $100million and then live on a yacht, ST will help you get there. **What problems is ServiceTitan solving and how is that benefiting you?** ST helps me to identify things that I didn't even know were important, or how to track them. Try tracking ticket size manually; that would suck! ST makes it easy. Try tracking revenue per tech per month/week/year; that would suck! ST makes it easy. ST also ties in nicely with online scheduling through our website. It also ties into our payroll program. It also provides great insight into what marketing programs are working for us, and how many calls or bookings we're receiving. **Official Response from Emily Smith:** > Thank you so much for taking the time to share this incredible feedback, Matt. Many members on our team have already read and gotten so much out of what you had to say here. We appreciate your partnership and always share with your CSM if there is anything else we can do to improve your experience. ### 6. The best! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy P. | CSR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ServiceTitan?** I really love this software. I've been using it 7 days a week for over 2.5 years and I wouldn't want to ever use anything again! They keep growing the software so it is ever changing in the best ways! They are so supportive as a company and do a lot of training that is all free! They are like one big community. The software is very easy to use and navigate! If you have any issues or questions they have an AI search for answers to help you and if you need more help they have a live chat feature. Any integrations I've ever had to do have all been very easy and stress free! **What do you dislike about ServiceTitan?** Honestly, nothing. They are always updating their software and making changes so if there is something I don't like it tends to be fixed pretty quickly. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan solves a lot of my dispatch/ scheduling problems. Dispatch Pro has been a life saver for my small office running more efficiently! It chooses the best tech for the job each and every time! This has helped us grow our sales and get more jobs done. **Official Response from Emily Smith:** > Thank you so much for this wonderful review, Stacy! We appreciate you sharing your experience and are so thrilled to hear ServiceTitan has solved a lot of your dispatching and scheduling problems. We can't wait for all your continued success! ### 7. Great for Scheduling and Job Costing, but Integration Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Great for scheduling and job costing and helping with asking the right questions to get processing going in the business. **What do you dislike about ServiceTitan?** That it is an incomplete system. The importing into Quickbooks is tedious and time consuming. I feel there is a lot of baby sitting with the batches. Not accounting friendly. Getting solutions to issues faster. All the options make it unnecessarily complicated. Even the custom reporting is not that custom. The implementation /integration process was mess for us. **What problems is ServiceTitan solving and how is that benefiting you?** The thought process needed to grow the business. **Official Response from Emily Smith:** > Thank you for taking the time to share your feedback. We are always working to improve and this will help us do just that. ### 8. Great for Automation, But Not Tailored for Garage Door Companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Service Titan is always working to enhance and update their product, making it easier to use and helping to automate various processes. **What do you dislike about ServiceTitan?** Service Titan is primarily designed for the HVAC industry, so as a Garage Door Company, I often have to find workarounds to make it fit our needs. **What problems is ServiceTitan solving and how is that benefiting you?** With adaptive capacity planning, we have been able to optimize our scheduling to assign the most suitable technicians to each job. As a result, we spend less time on site, which in turn boosts our profitability. **Official Response from Emily Smith:** > Thanks for sharing your feedback. We’re glad to hear ServiceTitan is helping you automate processes and optimize scheduling to better match technicians to jobs and improve profitability. We appreciate your product feedback - your CSM is always available to support your workflows and please submit any improvements you have to our ideas portal! ### 9. ServiceTitan helps your team be accountable **Rating:** 4.0/5.0 stars **Reviewed by:** Khiana K. | Customer Service Representative and Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ServiceTitan?** ServiceTitan is a beast of a software - incomparable to other systems! ServiceTitan offers so many features as well as integrations with other products helping with the ease of use. I have been using ServiceTitan daily for my full time role in HVAC for nearly 3 years and am impressed with its features. ServiceTitan makes every employee's role easier, more organized and holds them accountable - from CSRs to dispatchers to accounts payable to warehouse staff to technicians. ServiceTitan's features help our entire team save time every day. We appreciate how absolutely everything is tracked from our inventory being counted to our phone calls being recorded with both clients and vendors. This helps with accountability and makes us feel safer as a company. ServiceTitan has helped our company grow and we appreciate they are continually growing as well - offering seasonal updates. They continue to provide new bug fixes, enhancements and features. ServiceTitan is an essential part of our business! **What do you dislike about ServiceTitan?** While we do appreciate that ServiceTitan offers updates, often, after a new release, there are glitches and it takes time for these to be worked out. Additionally, we have had trouble with technical support where they struggle to find us appropriate answers or solutions. Since we are advanced users, when we connect with support, it is typically for a more complex question and as a result, we have found it takes some time (and speaking to several different employees in different roles) to be provided a satisfying answer. We have also noticed that we are not always notified of changes in workflows in a timely fashion (example: when we are provided a new CSM or how to contact our CSM has changed). **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan allows us to record phone conversations between our employees and vendors. This has helped us numerous times when a vendor goes back on their word but we have a recorded conversation of what was agreed upon. ServiceTitan's marketing features lets us easily see what campaigns are doing well for us as a company and are driving the most revenue so we know how best to spend our hard earned money. ### 10. Worth the effort and the cost! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | Director of Marketing and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about ServiceTitan?** I love that we can run the entire business from one app. Dispatching, scheduling, call monitoring, lead tracking, estimates, marketing, customer communication, inventory, billing, project management, in-office tasks, technician communications, and the customer portal… the list goes on and on. We have been with Service Titan for almost four years now, and there is always something new that helps improve our standard operating procedures. The Service Titan team really does listen to what the customers need. **What do you dislike about ServiceTitan?** There are some features that technicians have, that I wish the office had access to. The great thing about Service Titan is that I'm sure at some point they will! **What problems is ServiceTitan solving and how is that benefiting you?** They recently added project tracking and management, which is a huge plus because there's more construction in our business than we realized. Now we have a system that makes it easy to keep track of our projects. In addition to the project management tool, there are updates coming soon that will make sharing information with customers online even easier. ### 11. Best in class software **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn J. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ServiceTitan?** ST has helped us to dispatch our electricians more efficiently, ensuring that we are sending the right people to the right job at the right time. The online scheduling option has allowed us to offer customers convenience. And it is easy to track Marketing ROI with their Marketing Pro product. **What do you dislike about ServiceTitan?** Thet have a call center - Live Services - that you can use as overflow or after hours answering service. I have not had the best experience with this service. Poor quality, misinformation, missed leads. Also, Service Titan is expensive. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps us organize and dispatch our electricians to jobs in both residential and commercial service. We also use it as a platform to market from with their Marketing Pro module. Service Titan has improved the way we communicate with our customers. **Official Response from Emily Smith:** > Thank you for providing us this review, Dawn. Feedback like this helps us to continuously improve. We will be sure to share your Live Services experience with the team and please let your CSM know if there's anything else we can do. ### 12. 4 Year Happy Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn D. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I love the people in the company that support the amazing product **What do you dislike about ServiceTitan?** There are parts of Service Titan that could use an upgrade (Scheduling Assistant) **What problems is ServiceTitan solving and how is that benefiting you?** Solving scheduling issues. helping with efficiencies **Official Response from Emily Smith:** > Thanks for being a ServiceTitan customer for four years and for sharing your feedback, Shawn! We’re glad to hear our team has made a positive impression and that the platform is helping improve scheduling and efficiency in your day-to-day operations. ### 13. Easy Booking and Profit Tracking, but Chat Response Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Easy of booking calls and knowing the profitability of each call. **What do you dislike about ServiceTitan?** Sometimes the response of the chat could be better. **What problems is ServiceTitan solving and how is that benefiting you?** Booking calls, monitoring profitability, CRM and fleet management. **Official Response from Emily Smith:** > We’re glad to hear ServiceTitan is making it easy to book calls and track profitability across your business, Amanda. Having clear visibility into performance, along with CRM and fleet management in one place, can make a big difference day to day. We also appreciate you sharing your feedback on the chat experience. We will be sure to share it with our Support team. ### 14. Great for Service Tracking, But Too Many Clicks for Simple Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ServiceTitan?** It is built for service the constant tracking of information **What do you dislike about ServiceTitan?** a lot of clicks to do the simplest of tasts **What problems is ServiceTitan solving and how is that benefiting you?** tracking, job costing **Official Response from Emily Smith:** > Thanks for the review, Amanda! We appreciate your feedback on click number, and will be sure to share with our Product team. ### 15. All-in-one Operations & Accounting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan H. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ServiceTitan?** All aspects of our business are conducted through ServiceTitan. Our technicians receive their work orders, complete service forms, clock in/out, and generate PO numbers all from the same platform. Our office staff can dispatch, invoice, track vehicles and parts, all from the desktop. There are very few reasons to enter data in multiple systems which makes us more efficient and lets us focus on taking care of our customers. The addition of "Pro" products, FleetPro specifically, has allowed us to integrate our fleet telematics, validate service and payroll, and dispatch to emergency calls more efficiently. The Customer Support Managers are a great resource for figuring out unique issues, and the general support line is very helpful. I speak with one or the other multiple times a week. **What do you dislike about ServiceTitan?** ServiceTitan is very robust. There are companies solely built on helping contractors discover and use all of it's features. Because of this, the learning curve is daunting, especially if you're trying to learn it while running your business day to day. We used a third party (ServiceTitan Partner "Power House Group") to help us get up to speed quickly and figure out our workflows. Also, ServiceTitan was originally planned for residential service. As a purely commercial contractor, we sometimes have to get creative to accomplish what we need. ServiceTitan has recognized their gap in service and has/is rolling out improvements for the commercial space, but we're at least a year away from a full-feature commercial product (in my opinion). It's still very possible to operate ServiceTitan as a commercial contractor, it's just not as straightforward as it is for residential. **What problems is ServiceTitan solving and how is that benefiting you?** We are able to manage a high volume of service calls daily with less paperwork than ever. **Official Response from Emily Smith:** > Thank you so much for this review, Jordan! We are so grateful to have you as a partner, especially as we continue to grow our Commercial product out. We hope to use your feedback to make the best Commercial product possible. We appreciate your feedback and partnership! ### 16. Flexible Task Management, but Invoicing Restrictions Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I like the idea that you can do a tasks more that one way. **What do you dislike about ServiceTitan?** Not being able to invoice unless a job has been created. **What problems is ServiceTitan solving and how is that benefiting you?** Job costing and locations of where our techs are. **Official Response from Emily Smith:** > We’re glad to hear the flexibility in task management has been helpful for your team. It’s great to know ServiceTitan is supporting job costing and giving you better visibility into where your technicians are throughout the day. Thanks for sharing how the platform fits into your workflow. ### 17. My Experience with Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Bri F. | Client Care Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** I like that the Help Center is always very responsive and polite. Whenever I have had an issue with the site they are able to diagnose and take action quickly. Service titan is also very helpful with the update videos and other communities online when it comes to using different features. Since I am using this site 5 days a week minimum, having those resources allows me to find pro-tips easily. **What do you dislike about ServiceTitan?** I like that updates and fixes are always being updated for ST, it can be a bit confusing when those updates create unforseen bugs. But please keep up the good work! **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan allows us to consolidate and track all of our customers and their data, from first time patrons, to loyal members. By using the features in ST we can gain access to needed KPIs and other data to maximize our company revenue by enhancing our quality of service. **Official Response from Emily Smith:** > Thank you so much for the review, Bri! We will definitely share your feedback around our product updates with the team, and apologize for any inconvenience the bugs cause for your workflow. We are so thrilled to be your software partner and are here to do whatever we can to continue providing value to you and your business. ### 18. Great for residential, good for commercial. Needs to stop pushing Pro products **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | Business System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** It's a great software systems for technicians in the field while still having a robust backend for office staff. Onboarding for our commercial business was top notch. **What do you dislike about ServiceTitan?** Their reporting leaves a lot to be desired. Only being able to run a report on a single dataset is really not up to snuff. While their APIs are a great help for one off requests, it makes it difficult for reporting purposes. I wish they would have read only access to our database so we can query the server directly. **What problems is ServiceTitan solving and how is that benefiting you?** Our previous FSM software was archaic and our technicians complained about it constantly. ServiceTitan has changed all that and they actually enjoy using it. Not having that user friction has allowed for more compliance with the software and leading to the techs actually working through the entire field service process. Game changer. **Official Response from Emily Smith:** > We're so glad to hear that your technicians enjoy using ServiceTitan! We appreciate your feedback on our reporting functionality and will share this with our Product Team. Thanks, Kyle! ### 19. Creating an ever-growing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about ServiceTitan?** The best thing about ServiceTitan is the rate that the platform grows at. It is a jack of all trades where it can likely do what you need it to do and report on the success of your business. **What do you dislike about ServiceTitan?** It is difficult to get a white-glove setup from the get-go. A deep analysis that helps explains to people who are technically challenged is something we'd like to see. **What problems is ServiceTitan solving and how is that benefiting you?** Reporting, Costing and Forecasting Revenue **Official Response from Emily Smith:** > Thank you so much for taking the time to share your experience with ServiceTitan, Daniel! We're grateful for your feedback. ### 20. My Experience as a CSR **Rating:** 4.5/5.0 stars **Reviewed by:** Ashton M. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** I love that our techs have instant access to customer's and their history with us. The techs are always ready to answer any questions about jobs and customers with the tools handy that service titan provides. Communication is much more clear with everyone on the same page and service titan does wonders to make that happen. **What do you dislike about ServiceTitan?** Particualar questions are hard to look up the solution too. Community and knowledge base is very helpful but I can't find everything there. Of course sometimes it just takes practice. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan is good at checking customer history, using the dispatch board to track techs and jobs, and lastly it is good at routing phone numbers and calls. These are all benifitial when assist customers in real time on the phone. **Official Response from Emily Smith:** > Thank you so much for taking the time to provide this feedback, Ashton! We are so happy to hear ServiceTitan has helped make communication more clear for your business and provides an improved customer experience. ### 21. The steering wheel to our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ServiceTitan?** The ability to make our decisions more informed and our technicians better prepared to provide an excellent customer experience. **What do you dislike about ServiceTitan?** It almost requires a full time person to make sure you are getting the most out of it and that you are using it properly. **What problems is ServiceTitan solving and how is that benefiting you?** Provides consistency for our customers, tracks all KPI's, gives me a dashboard to know how the business is doing. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience, Bill! We're grateful to be your software partner. ### 22. Good experience, product just doesn't allow for customization for UX and has incomplete features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about ServiceTitan?** Breathe of product One stop shop All the features CRM/ERP all in one **What do you dislike about ServiceTitan?** -Limited functionality -Incomplete features -Connecting the dots -Siloed development -Implementing customer feedback into product **What problems is ServiceTitan solving and how is that benefiting you?** Running the business from start to finish. Offer tons of features there's just a few limitations that are huge painpoints. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience. We appreciate your feedback! ### 23. ST for the best experience you and your customer **Rating:** 4.5/5.0 stars **Reviewed by:** Scott F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ServiceTitan?** Customizability! ST offers you ways to set up the account to fit how you do business **What do you dislike about ServiceTitan?** Biggest complaint for years is they do not offer Dark Mode! ST, like all software, has things that need to be fixed. The nice thing about ST is they actually continue to work on those things. But still no DARK MODE **What problems is ServiceTitan solving and how is that benefiting you?** ST continues to actually listen to its customers. When people start asking for features in one of their many forums, they start working on creating solutions. They have quarterly updates to the software... some minor, some that are HUGE improvements like the weekly dispatch board view. But we are all still waiting on DARK MODE **Official Response from Emily Smith:** > Thank you so much for the review, Scott! We will make sure we share your feedback on Dark Mode with our Product team. We can't wait to share all of the incredible things we're working on to improve ServiceTitan even. more! ### 24. Wide range of features **Rating:** 5.0/5.0 stars **Reviewed by:** Corey R. | General Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** I like the customizations to fit my preferences. **What do you dislike about ServiceTitan?** I would like a more stream line way to sync my schedule in service titan with my google calendar. Zappier is too complicated to get set up correctly **What problems is ServiceTitan solving and how is that benefiting you?** They have helped me solve lots of problems through the AI help to the great customer service. **Official Response from Emily Smith:** > Thank you for leaving us this review, Corey! We appreciate your feedback and will be sure to share it with our team. ### 25. Business use of Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney H. | Install Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ServiceTitan?** I like the ease of use with Service Titan. The system is very easy to learn and there are many features that are super helpful for business use. There are many changes and upgrades with it all the time to make the system better and more user friendly. **What do you dislike about ServiceTitan?** The one thing for the install side of things that I have come to dislike is when you have jobs with many appointments that get moved and you have to move each appointment one by one. **What problems is ServiceTitan solving and how is that benefiting you?** They make scheduling appointments much easier and keeping track of jobs and customers is much easier with the use of service titan and all of the features they offer! **Official Response from Emily Smith:** > Our team loves reading reviews like this. Ease of use is exactly the goal, so this lets us know we're on the right track. Thanks for the feedback, Sydney! ### 26. Customer Service Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Ann H. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about ServiceTitan?** This is my first time in a customer serivce role. I have done production for a mfg company, so again this is a new role. ServiceTitan is the program we use and it is for most part quite simple. It tracks all appointment past and future. Everything is there Photos of the job, invoice and costs of items easily found in the price book, description of what was done all on the same page, no jumping back and forth. I was nervous for this new chapter but ServiceTital has made it easy to slide into this role. The videos also came in handy, I learned a few things that the boss didnt know, so we teach each other another nice thing about SeriveTitan. Thanks ServiceTitan. **What do you dislike about ServiceTitan?** The only downfall that I have found, which may just be for me. I wish when I had a quote in the follow up tab and that same person calls in for the job that is in follow up tab it would remind me that there is an open quote for that person. If I am saying this right. ServiceTitan has worked exceptionally except for that but that could be user error not ServiceTitan **What problems is ServiceTitan solving and how is that benefiting you?** Excellent in showing past appointments so customer history is right in sight **Official Response from Emily Smith:** > Thank you so much for this review, Ann! We are thrilled to hear ServiceTitan supported you in learning your new role. We appreciate your follow-up feedback! Any time you have a suggestion like this, or others in the future, head to ideas.servicetitan.com! Our Product Team always incorporates direct ideas from customers like you into our product releases. ### 27. Has almost ALL the bells and Whistles **Rating:** 4.0/5.0 stars **Reviewed by:** Renee L. | Operations and Marketing Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about ServiceTitan?** One of the best things about ServiceTitan is the community that is on Facebook that allows you ask questions to other contractors that are using the software. Some times it is better to ask someone using it daily, then asking the people that have to learn the software from a technical standpoint instead of an operations standpoint. I also love that they are constantly updating features and building new features, even though this can be a blessing and a curse. **What do you dislike about ServiceTitan?** I dislike the glitches that happen constantly. Or the promises that are made about certain features that will come out, but they never come out. I don't like empty promises. **What problems is ServiceTitan solving and how is that benefiting you?** Problems I am solving is efficiency for sure. This is 100% the main thing that ServiceTitan offers as well as being able to provide our customers with top notch service such as arrival tracking and easy communication with ServiceTitan. ### 28. I absolutely love Service Titan, they have excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary W. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about ServiceTitan?** Service Titan puts everything in one program so that it is easily accesssible and very user friendly. Saves space as we do not need filing cabinets and is very enviromentally friendly which is the least of their fantastic services that they offer. We can send the customer all of their information in one email, and book follow up calls for the best customer support. It is very easy to learn, unlike other programs. It integrates with Quickbooks very easily. We do not use any other software for our locations. This is used every minute of everyday! The Implementation was so easy. **What do you dislike about ServiceTitan?** The only downside is eventually you will have to change advisors, and people move. I have never had a bad success manager, so its not a horrible thing. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan lets us keep everyones information in one place. Easy to access from anywhere and easy to use. You can upload all your forms and data so no more wasted printed paper (Yay for the trees), wasted money and lost forms. All documents get sent to customer in one email. Best customer service in the world. They should start a second company training customer service representatives. They make everything so much easier and they will help you until you know exactly what you called in for and you will probably learn a couple extra things too!! **Official Response from Emily Smith:** > Thank you so much for taking the time to leave us this wonderful review, Mary! This lets us know we are on the right track, and is the kind of feedback we love to see. Thank you for allowing us to be a partner to your business. ### 29. From Hate to Love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about ServiceTitan?** I used to hate it because it was useless big machine, that consumed my time. Then I realized nobody explained me the real potential and what is capable to do. When i figured it out, then I fell in love. It helps your business grow as you follow step by step in utilizing all the features it offers. **What do you dislike about ServiceTitan?** It is not Open Source software. I wish there was a market place for custom developed modules. **What problems is ServiceTitan solving and how is that benefiting you?** helps you run all aspects of business **Official Response from Emily Smith:** > We're so glad to hear you fell in love with ServiceTitan's capabilities. Thank you so much for sharing your experience and being a valued partner to the trades. ### 30. SERVICE TITAN USER **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela M. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ServiceTitan?** From accounting standpoint, online payments is phoenominal. We had to manually process hundresd of thousands of credit card payments, and now, it's very rare that we get them over the phone to be processed. Cashflow is so much improved. You literally watch it pouring in! Purchasing has improved from paper & PO books with carbon copies! We no longer have to go pull copies, make copies if there are back orders, keep the log of who has what PO book for when we go look for the PO’s. ANYONE can see who did what when and to whom. We don’t send our PO’s to vendors for the most part, but if we did, that is a much cleaner process. We had spreadsheets for our equipment that we printed to mark what we needed to order, scanned & emailed that then folded the paper to fit and stapled to the PO. ALL GONE!! Notes in the comment bubble that carry over to the receipt and the bill are so helpful as well. Those of us who mostly look only at the bills, lose some data that is on the PO and receipt especially regarding memos so that’s why we use the comment bubble. **What do you dislike about ServiceTitan?** Although reporting is amazing and you can create your own, we could use some data that crosses different areas within ServiceTitan and we are limited to certain paths to gather data (i.e. maintenance records & customer balances). Sometimes we run 2-3 reports and merge that data to get information we really need. **What problems is ServiceTitan solving and how is that benefiting you?** Recorded phone calls with provided phone number the call was connected with. Not often, but we have had to refer to a recording to corrobrate what someone said. It's beneficial to both sides. **Official Response from Emily Smith:** > Thank you so much for taking the time to provide this feedback, Pam! We are thrilled to hear about the improvement to your cashflow and accounting functionality. We are thrilled to be your software partner! ### 31. Great platform for our Plumbing & HVAC Business **Rating:** 5.0/5.0 stars **Reviewed by:** Patty W. | Sales Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about ServiceTitan?** It's very user friendly and helps with bookings thru invoicing! I was not here for the implementation of the product, but the team relies on the system daily from CSR, Dispatching, Technician communications, customer contact, recording calls and invoicing. Dashboards are great and reports are easy to customize. We have a good contact that we meet with weekly to address any issues to help us use more advanced features. **What do you dislike about ServiceTitan?** Some of the mailing features require MarketingPro which we do not have. Very disappointed with our FleetPro which is an add-on. **What problems is ServiceTitan solving and how is that benefiting you?** 100% view of job and total ingration with quick books **Official Response from Emily Smith:** > Thank you so much for the review, Patty! Making ServiceTitan user friendly is exactly the goal, so this is the type of feedback we love to hear. We're sorry your experience with Fleet Pro has missed the mark. We will be sure to share this with the team. ### 32. Amazing software, amazing support, they have helped our business grow and become more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Operations & Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about ServiceTitan?** The support staff and how the company tries to make improvements based on feedback **What do you dislike about ServiceTitan?** The changes from time to time that cause disruptions until the new system or screen is learned **What problems is ServiceTitan solving and how is that benefiting you?** It helps us to communicate better with our clients and create efficiencies to save time and money. **Official Response from Emily Smith:** > Thank you so much for this review, Josh! We are thrilled to hear that you have had a great experience with our support team and have experienced an increase in efficiency using ServiceTitan. We appreciate your feedback about disruptions and will be sure to share them with the product team. ### 33. Comprehensive Product - but complicated, with terrible support **Rating:** 1.5/5.0 stars **Reviewed by:** Robert G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about ServiceTitan?** The product is comprehensive - it will do almost everything you could want for a home services company. **What do you dislike about ServiceTitan?** The product is complicated - which means you need help regularly for it - but their product support is TERRIBLE and will bounce you around to a bunch of people that don't know what they're talking about. They finally have a realtime integration with quickbooks, but it too is super complicated and no one knows how to troubleshoot it. We tried using their inventory tools, but they are just way to complicated - if you have a full time inventory person, it MIGHT make sense - but aren't the tools supposed to save us labor?? **What problems is ServiceTitan solving and how is that benefiting you?** Runs our disptaching, jobs and payments. **Official Response from Emily Smith:** > Thank you for providing this feedback, Robert, and I'm sorry to hear this has been your experience with ServiceTitan. We are actively working to improve our accounting and support offerings, and appreciate your partnership as we do so. Please don't hesitate to reach out to your success manager if there's anything additional we can do to improve your usage of Inventory and Quickbooks. ### 34. Overall - Love Service Titan! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley L. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ServiceTitan?** Overall, Service Titan has been amazing! Totally helped grow our buisness, and the fuctionality is great! When bringing new employees on, it's easy to train on the basics and get them working quickly! Our CSM, Tess, is amazing... she's incredibly responsive and always goes above and beyond to help when we have issues! **What do you dislike about ServiceTitan?** Support is probably my least favorite part of ST... I am relatively knowolegeable within the system, and when talking with support, I typically need higher level assistance so I would like to be able to get their more quickly. We often skip general support and start with our CSM because it will be faster and easier to explain. **What problems is ServiceTitan solving and how is that benefiting you?** ST has solved a lot of "problems" for us. We've completely gotten rid of physical paperwork, all of our contact with customers is tracked and getting things to customers is a breeze! **Official Response from Emily Smith:** > Thank you for the review, Ashley! We are glad to hear you've had a great experience with your CSM. We appreciate your feedback about our support team. They are actively working to improve the support experience daily, and this will help them do just that. Please don't hesitate to let us know if there's anything we can do to further improve your experience. ### 35. All in one business super software! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** The overall the way I can litterally check up on any technician- on any job- at any time. IN REAL TIME. I love the independance it gives each one of us here in the office-anyone can playback calls to double check specific instuctions. We collectively have the tools to insure excellent service AND cover our butts at the same time. **What do you dislike about ServiceTitan?** Waiting for dispatch pro to run-sometimes ten minutes feels like forever. **What problems is ServiceTitan solving and how is that benefiting you?** It kind of teaches me to retrain my brain and how to think not really what to think. AI is crazy like that. **Official Response from Emily Smith:** > Thank you so much for the amazing review, Lisa! We're thrilled to hear this has improved your dispatching experience and appreciate the feedback. ### 36. Using Service Titan to better serve my customers and grow my business for over 5 years now. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn H. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ServiceTitan?** The flexibility to run my business from anywhere. **What do you dislike about ServiceTitan?** The customer support and problem resolution systems could be better. **What problems is ServiceTitan solving and how is that benefiting you?** Using technology to increase operational efficiencies to grow my business. **Official Response from Emily Smith:** > Thank you for sharing your experience, Kathryn! We appreciate you taking the time to provide feedback that will further the improvement of ServiceTitan. We appreciate your partnership and the influence you are in the industry! ### 37. Phenomenal platform could use slightly more assistance with streamlining. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about ServiceTitan?** ServiceTitan's overall functionality is unparalleled. We demoed 6 platforms before choosing ServiceTitan and it's only continued to get better over that time. Molly our CSM is phenomenal and is constantly checking in on what we may need help with. **What do you dislike about ServiceTitan?** There are so many features and many have been created or iterated on since our initial onboarding so we are using outdated or not the best of the best feature sets. I wish a ST audit department existed that just checked in on our account every 6 or so months to ensure we are streamlined with the best tech. **What problems is ServiceTitan solving and how is that benefiting you?** Payment processing more efficiently. Eliminating inbound calls Automating arrival notices and sign off forms **Official Response from Emily Smith:** > Thank you so much for the review, Chris! We recommend speaking to your CSM about our Contractor Advisory Services team to see how they can assist with audits you're asking about. ### 38. Best Software to Take Your Company to the Next Level **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki G. | Second in Command, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about ServiceTitan?** I love the fact that ServiceTitan is constantly improving its product by pushing out updates and creating new add-ons to help with our business. The software is extremely user-friendly and very intuitive. The ability to integrate our accounting software is also a plus. **What do you dislike about ServiceTitan?** ServiceTitan's support system can use improvement. They acknowledge it's a known issue and have put a plan in place to correct the shortcomings. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitans allows me to focus on other areas of the business by saving me time during the day by helping with dispatching and contact management. **Official Response from Emily Smith:** > Thank you so much for the wonderful review, Vicki! We're grateful for the feedback and to have you as a valuable partner to ServiceTitan. We will be sure to share your experience with Support with the team, and appreciate your partnership as we actively improve the support experience. ### 39. Service is a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adrien R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** The dispatch board makes it easy to plan and track your day. **What do you dislike about ServiceTitan?** Customer service needs improvement. Its too much of a revolving door. We onboarded early 2020 and still do not have a relationship with our account manager, becuase none of them have been around long enough to establish one. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan has been great for facilitating communications with our customers. The auto notifications for the customers has been great for making our customer experience as easy as possible. **Official Response from Emily Smith:** > Thank you for taking the time to leave us a review, Adrien. We will share your feedback regarding your success team and appreciate the feedback. ### 40. Absolutely revolutionized our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Executive Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** Service Titan has been life-changing. It is super user-friendly, easy to roll out to our fleet of technicians, easy to integrate with our current billing software so we could roll everything over. **What do you dislike about ServiceTitan?** I was not prepared for the mandatory training I had to take before being able to access the dashboard. **What problems is ServiceTitan solving and how is that benefiting you?** Having everything in one dashboard and place (from customer information to billing) is absolutely incredible. Prior to Service Titan, we were operating inefficiently on multiple platforms. **Official Response from Emily Smith:** > Thanks so much for this incredible review, Melissa! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. ### 41. System is easy to use and help desk is very informative **Rating:** 3.5/5.0 stars **Reviewed by:** Wendy Z. | office manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about ServiceTitan?** The dispatch screen allows you to see all techs at a glance **What do you dislike about ServiceTitan?** integration with other software was not available **What problems is ServiceTitan solving and how is that benefiting you?** N/A **Official Response from Emily Smith:** > Thank you for taking the time to share your feedback, Wendy. There are many ServiceTitan integrations and APIs available, and we recommend connecting with your Success Manager to learn about all of the available integrations that could benefit your team. Thanks! ### 42. Can't imagine how to run a trades business without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about ServiceTitan?** Integrates with everything...GPS, Fuel Cards, payroll, marketing. Very easy to navigate once you get past the first introduction. We use it literally all day, every day. **What do you dislike about ServiceTitan?** Initial setup and configuration can be a bit of a struggle to work out the kinks, but customer support is top notch and very responsive. **What problems is ServiceTitan solving and how is that benefiting you?** Permitting, Warranty, Equipment tracking **Official Response from Emily Smith:** > Thank you for taking the time to share your experience with ServiceTitan! We appreciate your feedback and look forward to continuing our partnership. ### 43. ServiceTitan has changed how we do business in a good way! **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about ServiceTitan?** ServiceTitan has given us a modern approach and professional edge against our competitors with a user friendly platform and easy invoicing and scheduling for our customers. Customer support is knowledgable and easy to work with. **What do you dislike about ServiceTitan?** The cost is a bit expensive, but after seeing everything it has to offer, the price is justified. **What problems is ServiceTitan solving and how is that benefiting you?** We were writing invoices on CC paper by hand and filing in cabinets. We were keeping track of our schedule on a basic calendar app. Memberships were tracked in an excel spreadsheet. ServiceTitan has given us 1 digital platform to perform and track invoicing, scheduling, marketing, payroll, inventory and so much more. ### 44. It is worth every penny we pay for it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Randi T. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Moving to Service Titian was the best decision our company has made! We have been live for 2.5 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING! **What do you dislike about ServiceTitan?** What is there to dislike? Serivce Titan is always evolving and listening to concerns and struggles to make improvements! **What problems is ServiceTitan solving and how is that benefiting you?** We run our entire business out of Service Titan so I guess that means it solves all the problems! **Official Response from Emily Smith:** > Thank you so much for this review, Randi! We are so thrilled to hear you've seen growth and efficiency with ServiceTitan. Thank you for being such an incredible partner. ### 45. Service titan is great and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Braden H. | INVENTORY SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** Service titan is extremely easy to navigate. It doesn't take long at all to get used to the features it has. Customer support fixes things on a daily basis and it seems like they are always moving towrds improvement. **What do you dislike about ServiceTitan?** Button to edit when doing cycle counts. This button is very touchy and often have to hit it multiple times. **What problems is ServiceTitan solving and how is that benefiting you?** Service titan is solving out orgnazitational problems and financial **Official Response from Emily Smith:** > Thank you so much for the review, Braden! We're thrilled to hear ServiceTitan is helping your business out organizationally and financially. We appreciate the feedback related to the cycle counts and will be sure to share it with the team. ### 46. Service Titan Changed Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ServiceTitan?** Service Titan puts a lot of power to your field staff, they are able to do everything they need in the field. In addition to this, the features available to the office allow us to easily book, schedule, invoice and process payments for jobs all in the same place. Service Titan takes everything you need to run your business and puts it into one easy to use place. **What do you dislike about ServiceTitan?** Comparable to other softwares in the green idustry, it is very expensive. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan allowed us to launch a membership program for our clients that makes it so their services are booked automatically, payments for these services are all handled on whatever cadence we choose and it integrates with our accounting software without issue. It also allows us to monitor important KPI's on the business and individual field staff to allow us to make informed decisions on how to best proceed with the business. **Official Response from Emily Smith:** > We are so thrilled to hear that ServiceTitan has allowed your business to launch a membership program and track your important KPIs. This is exactly what we love to hear. Thank you for the pricing feedback, we will be sure to share it with our team internally. ### 47. When compared to the rest... You get what you pay for! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | General Manager/Legacy Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ServiceTitan?** Reporting has always been my favorite part of Service Titan, but once they came out with Reports 2.0 and allowed me to customize my reports, there was no going back. **What do you dislike about ServiceTitan?** Some of the definitions on the Dashboards are not very clear. **What problems is ServiceTitan solving and how is that benefiting you?** Being able to monitor what is going on in the field in real time is a game changer. Time stamping everything that is done and attaching the Service Titan user's name to it, makes it simple to know what is going on and who we need to praise or coach. **Official Response from Emily Smith:** > We love Reports and are so glad to hear you do, too! Thanks for taking the time to provide feedback, Chris. ### 48. Software helps you scale to profitability **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ServiceTitan?** I like the fact that its a full suite of products and the entire tech stack. **What do you dislike about ServiceTitan?** The only part i dislike is customer service or support. Too weak or basic for a high priced software company. Not just client but we have seen many struggle. Implementation is really just with low level recent college graduates. Just giving an overview but then you are on your own. So many inquiries get lost or not followed up on. We always have to call a salesperson to get someone to follow up. No contact info on emails so you cant even reach your support person. If you ate going to be a high premium service then CS needs to be better than what it is today. **What problems is ServiceTitan solving and how is that benefiting you?** KPIs Profitability Scheduling Leads Pricing Scheduling Efficiency **Official Response from Emily Smith:** > Thanks for the review, Michael! We appreciate your feedback about our support team. We are actively working hard on improving our Customer Support experience, routing, and team experience, and will be sure to share this with our team. ### 49. Love Service Titan, it is so easy to work and navigate! It makes my job so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** I love that you can go to the side and navigate to anything you need for a customer! **What do you dislike about ServiceTitan?** The only thing that I dont like about Service Titan is that you have to scroll over to get all your information on customer page **What problems is ServiceTitan solving and how is that benefiting you?** Any problem that I have had I reach out to our CSM or support and they help me **Official Response from Emily Smith:** > Thank you for the review, Ashley! We're so happy to hear ServiceTitan makes your job easy; that's exactly the goal. ### 50. Service Titan Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal J. | Sales, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about ServiceTitan?** Very Smooth Interface and tools. Ability to disposition on different pages, **What do you dislike about ServiceTitan?** When attending Dashboard pages lags at times. **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling service appts. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience, Jamal! ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+12%3A39%3A15+-0500&secure%5Bsession_id%5D=cac4533b-b54b-4acf-8338-98967149c5d8&secure%5Btoken%5D=4fced7518638818f6b1d45896b808197c2352a1053b7e2c96a5cd3e5731192c9&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (428 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (367 reviews)