I received the following outstanding comments from my employees who participated in ServiceSkills on-line training:
Of all the online training I’ve done for any job I’ve had this training was the easiest to go through while still successfully imparting the knowledge I needed to learn. Even though it felt like I went through the training quickly, the ideas discussed in the video stuck with me and I immediately started seeing situations in which I could deploy skills discussed in the videos.
The videos are light on “fluff” and heavy on content. It’s the best thing a busy employee could ask for when doing any type of training that takes them away from their normal workflow on any given day.
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I have really enjoyed this and learned more than I thought I would! Especially the Customer Service Training. There were several different tips that I have since picked up. For example, saying ‘Happy to help!” instead of “No problem!”
I think more workplaces should have training similar to these because it’s easy to forget that each customer has a unique experience with you, or that coworkers should treat each other as customers.
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I thought the courses were very relevant and current. I enjoyed the variety of visuals too – from real life to animation. I learned a lot and they actually got me hyped up about customer service.
The phone training was REALLY good. Probably the best I’ve ever seen. Lots of great tips and techniques to use.
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The service skills training was a great way to gain helpful tips that I can apply to different forms of communication both in and out of the workplace.
________ Review collected by and hosted on G2.com.
There is really nothing to dislike, the training was very successful for our company. Review collected by and hosted on G2.com.
116 out of 117 Total Reviews for ServiceSkills
Overall Review Sentiment for ServiceSkills
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ServiceSkills provides a ton of quality soft skills e-learning content in one easy-to-use platform. We are a small business so I wear many hats; ServiceSkills allows me to know that I am providing quality training for customer service and internal communication and team-building without having to build out my own content. The admin portal is easy to use and keep track of which employees have completed which training modules, and reporting on that for integration into review metrics is a breeze! If I do have any questions, the team at ServiceSkills has always been responsive and helpful, often getting me answers in a matter of hours. With everyone speaking the same language (of customer service, that is), we have a more collaborative environment and more consistent customer experience. Review collected by and hosted on G2.com.
Some learners find the quizzes to be repetitive. It would be nice if there were more question types than just multiple choice or select all that apply. Review collected by and hosted on G2.com.
We recently purchased Service Skills training platform for our court staff. I cannot express how helpful they were in helping me and my leadership team understand and navigate the platform. Implementation was very simple and involved only a few short emails/meetings and a list of user names and contact information. Their team entered all of our team members for us. Customer service is outstanding and so is the long list of training videos. My favorite part so far is having access to soemone to help walk us through things and answer our questions. This is my first experience havign someone so readily available to answer questions if I get stumped. Review collected by and hosted on G2.com.
I have not yet encountered anything yet. Review collected by and hosted on G2.com.
We absolutely love using this training software! Its personalized approach makes learning feel relevant and engaging for our team. The user-friendly interface allows for seamless navigation, and the videos are easy to follow and relatable, ensuring that staff can grasp the material quickly. Overall, it has greatly enhanced our training experience! Review collected by and hosted on G2.com.
Nothing to dislike - I am eager to see new content added Review collected by and hosted on G2.com.
This is the best Customer Experience Representative onboarding training tool I've used! It allows for both independent computer-based training, as well as leader-lead training complete with user guides, training guides and confirmation of learning.
It is easy to use for the learners and instructors alike. Not to mention the ease of implement and the responsive ongoing customer support. Review collected by and hosted on G2.com.
If I had to choose a downside it would only be that sometimes front-line CX teams experience high turnover and may need additional attrition slots. But even that is a wish list, not a dislike. Review collected by and hosted on G2.com.
The cources and modules enabled our customer service team to work at their own pace and develope and enforce the valuable skills to be sucessful in our organization and provide our customers with the best possible service. Review collected by and hosted on G2.com.
I just wish we would have used ServiceSkill earlier. Review collected by and hosted on G2.com.
Real life, personable experiences that drive effective communication home is what ties it all in for us as a company. This has been one of the most effective ways to provide customer support. Review collected by and hosted on G2.com.
There are NO dislikes! Any entity with the desire to provide quality customer service needs to look no further. Service Skills is the answer! Review collected by and hosted on G2.com.
A full catalog of training that can be used to customize the offerings for various groups of employees; the admins assigned to manage it will have a portal at their fingertips with enrolled participants and their training records. Amy at ServiceSkills customer support is wonderful to work with and helps you implement your training programs with ease! Nancy is amazing! Our staff loved the humor in the various videos, as well as the wide array of topics and we had them take over 39 different modules. Review collected by and hosted on G2.com.
They don't offer the ability to add their site to an identity management solution / portal for ease of signing into it, although you can port it into an LMS Review collected by and hosted on G2.com.
Service Skills was super easy to administrate, and the short modules made it easy for our employees to fit it into their busy schedules. We found the content very applicable to our business. Our inside sales staff is on the phone with customers all day, and I can hear them using the tips they learned from the lessons. Ronnie was great to work with and checked in with us several times to ensure we were getting all of the benefits from the program. I would definitely recommend this program for any customer service team. Review collected by and hosted on G2.com.
No downside! More content would be great. Review collected by and hosted on G2.com.
From the moment I reached out to inquire with Service Skills until we implemented it within the week the customer support has been fantastic! My team appreciates how user friendly this training is, and how easy it is to work into their regular work day because of the ability to pause training and come back to it. Review collected by and hosted on G2.com.
From an adminstrator perspective, the user interface could be a little more user friendly, as I managed to lock myself out of all training, however ServiceSkills was able to fix that within one simple email. The abilty to pre set training to deploy on a specific date would be the only feature that could make this training platform any better than it currently is. Review collected by and hosted on G2.com.
Service Skills offers a wide array of course topics that is totally relevant to anyone who has to deal with customer interactions and client expectations. The training equips employeess with tools that gives them a "cutting edge" to gain clients and keep them satisfied. The courses are so favored by employees, they are completing assignments before due dates. Rhonda Marsala and Amy Lovett are so easy to work with and have been extremely helpful since Day 1. This training is a no-brainer!! Review collected by and hosted on G2.com.
I have not found a single downside. This is a great training tool! Review collected by and hosted on G2.com.
