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ServiceRocket
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5.0 out of 5 stars
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ServiceRocket Reviews & Provider Details

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ServiceRocket Overview

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What is ServiceRocket?

ServiceRocket is a leading tech-enabled services company that accelerates the growth of software companies and their customers. By maximizing software adoption and return on investment, ServiceRocket provides an ecosystem of capabilities that span software implementation, adoption, retention, and expansion. A trusted partner to Atlassian, Meta, Miro, Thought Industries, and companies around the world, ServiceRocket is headquartered in Palo Alto, California. Its diverse workforce of Rocketeers in Australia, Canada, Chile, Malaysia, the Philippines, Singapore, the UK, and the US consistently think team and delight the customer.

ServiceRocket Details
Discussions
ServiceRocket Community
Languages Supported
English, Spanish
Services Offered
Cloud Migration, Atlassian Licensing, Managed Services, ITSM Implementation, Consulting
Locations Serviced
Australia, Canada, Chile, Malaysia, + 4 more
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Provider Description

ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their Atlassian software through consulting, training, managed services, and software applications. As Atlassian’s first and longest-serving Platinum Solutions Partner, ServiceRocket has worked with over 5,000 enterprises, trained over 50,000 students, and built some of the most popular Atlassian apps, including the Connector for Salesforce and Jira. ServiceRocket is SOC2 Type 2, PCI and TrustArc Privacy Shield certified.

Seller Details
Seller
ServiceRocket
Year Founded
2001
HQ Location
Palo Alto, CA
Twitter
@ServiceRocket
2,217 Twitter followers
LinkedIn® Page
www.linkedin.com
328 employees on LinkedIn®
CR
Overview Provided by:
Camila Reyes

Recent ServiceRocket Reviews

Frankie E.
FE
Frankie E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Perfect Atlassian Support"
This review is specifically for Nico, he has been a great help and offered solutions that I did not think of when I stated my requirements/requests...
Read more
Verified User
P
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"SalesForce - Jira integration was perfect"
We used the SalesForce and Jira integration, which was polished, full of features and very well done.
Read more

ServiceRocket Pricing

Atlassian Managed Services
Contact Us
Atlassian Migration Services
Contact Us
Atlassian ITSM
Free Trial
Atlassian Licensing
Free Trial
See all 5 ServiceRocket pricing levels

ServiceRocket Media

ServiceRocket Demo - Atlassian Managed Services
End-to-end management and optimization of your entire Atlassian ecosystem by a global team of Atlassian-certified experts.
ServiceRocket Demo - Atlassian Training
Hands-on expert training for popular Atlassian solutions. Public, private, and custom enterprise courses available across Jira, Confluence, and other Atlassian apps.
ServiceRocket Demo - Atlassian Consulting/Business Advisory
Get the expert advice, solution planning, and roadmapping you need to accelerate your agile transformation, optimize service management, or simply to improve enterprise collaboration.
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Have you used ServiceRocket before?
Yes

2 ServiceRocket Reviews

5.0 out of 5
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2 ServiceRocket Reviews
5.0 out of 5
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5.0 out of 5
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G2 reviews are authentic and verified.
Here's how.
Frankie E.
FE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about ServiceRocket?

This review is specifically for Nico, he has been a great help and offered solutions that I did not think of when I stated my requirements/requests in the first place. He went above and beyond, and showed that he cared about my project just as if were his own. His feedback and ideas were very much appreciated and my team uses the workflows that he helped create to this day. He went above and beyond and I cannot thank him enough. Review collected by and hosted on G2.com.

What do you dislike about ServiceRocket?

I do not have anything to say about ServiceRocket that I disliked. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceRocket:

I would recommend ServiceRocket because of the people. Everyone I have interacted with has been more than helpful and friendly, I cannot express this enough. Review collected by and hosted on G2.com.

What problems is ServiceRocket solving and how is that benefiting you?

I had little experience with Atlassian as it was handed off to me from a team member who left our organization and I had no clue what I wanted to do or how I wanted to structure our JIRA/Confluence instance, and servicerocket reached out first to assist and walk me through everything. Review collected by and hosted on G2.com.

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Admin Approval Link
Verified User in Computer Software
PC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task ServiceRocket helped with:

We used the SalesForce and Jira integration, which was polished, full of features and very well done. Review collected by and hosted on G2.com.

What do you like best about ServiceRocket?

Ease of installation, configuration, ongoing additional features. Review collected by and hosted on G2.com.

What do you dislike about ServiceRocket?

A little pricey, but overhaul worth it. Review collected by and hosted on G2.com.

What problems is ServiceRocket solving and how is that benefiting you?

Integrating SalesForce and Jira for our Service Cloud solution. Review collected by and hosted on G2.com.

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