ServicePower
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ServicePower
By ServicePower
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4.4 out of 5 stars
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ServicePower Reviews & Product Details - Page 2

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ServicePower Overview

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What is ServicePower?

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.

ServicePower Details
Discussions
ServicePower Community
Languages Supported
German, English, French, Dutch
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Product Description

ServicePower transforms field service experiences with personalized solutions for blended workforces – delivering improved customer experiences and rapid ROI.

How do you position yourself against your competitors?

ServicePower uniquely offers its clients the ability to manage a blend of both employed and contracted workforces. Named a Visionary by Gartner in the field service management market for four consecutive years, ServicePower scored the highest for user community, service, support, and customer retention and time to achieve ROI out of participating vendors.

ServicePower is focused on transforming the field service experience and uniquely improves customer experience by streamlining operations through a single platform, offering integrated customer engagement, schedule optimization, third-party management, onboarding, and credentialing, and outsourced management services.

Seller Details
Seller
ServicePower
Year Founded
1996
HQ Location
McLean, Virginia
Twitter
@ServicePowerPlc
2,904 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Ownership
LSE:SVR.L
Phone
1-800-377-3678
Total Revenue (USD mm)
$16
NB
Overview Provided by:
Nicole Brooks

Recent ServicePower Reviews

Mark P.
MP
Mark P.Mid-Market (51-1000 emp.)
4.0 out of 5
"ServicePower works well for our application"
Enables our company to dispatch work to a network and pay their claims.
Read more
Ryan A.
RA
Ryan A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Service Power"
Ease of use and availability of support when changes are needed. Service power has more flexibilty to customize than other platforms I have used.
Read more
Joe W.
JW
Joe W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Industry Leader"
Great platform for asset scheduling owned and 3rd party workforces. Highly flexible.
Read more
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ServicePower Media

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16 ServicePower Reviews

4.4 out of 5
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4.4 out of 5
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ServicePower Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
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CA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company. Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

We have because the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer assistance team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their assistance team as well as always take on board any comments. Review collected by and hosted on G2.com.

Recommendations to others considering ServicePower:

Great system, but needs to catch-up with the times. Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

Given that the installation of the solution, we have no major concerns or worry about the software. Despite having the updates and normal upgrades to performance and also reliability. We have discovered the solution extremely reputable. Any tiny problem were fixed extremely rapidly. Review collected by and hosted on G2.com.

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SC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

Preliminary execution round was structured as well as efficient. 2nd phase much less structured from a needs point of view. Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

We are using an older variation of the item which is customer web server based. I like to move to web-based organizing UI (which they have presently). Firm is not dexterous adequate to integrate brand-new attributes or insect repairs. Review collected by and hosted on G2.com.

Recommendations to others considering ServicePower:

Vender is starting to lead the cost on creating change in the industry to make it easier for the 3rd party service providers to handle their accounts as well as keep updated conditions to interact to their clients. Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

Implementation took time as we did customized advancement to incorporate with backend systems. Standard system is excellent, yet needs to be updated (i.e. mobility). Open up to suggestions on modifications, but sluggish to implement. Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status. Review collected by and hosted on G2.com.

Recommendations to others considering ServicePower:

Most of the time you don't have a choice. The manufacturer does business with them. Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

Keeping track of our service calls and warranty claims all in one place to make sure that we get paid for every job that we go out of. It makes it easy to transfer the customers information into our own internal program for the purposes of bookkeeping. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

Best for scheduling optimization and enables real time dispatch Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

It is complex system to debug and lot of configuration required to setup and upgrades gives you hard times Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

Scheduling the assignments and optimizing the resources Review collected by and hosted on G2.com.

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Cormac M.
CM
Meter Reading Manager
Utilities
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

The ability to schedule and send jobs in real time Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

The fact that you cannot tell if jobs are completed on the service power screen Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

The scheduling of different types of jobs to engineers in a variety of geographical locations. Review collected by and hosted on G2.com.

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Verified User in Utilities
UU
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServicePower?

It is easy to use and interfaces well with other systems Review collected by and hosted on G2.com.

What do you dislike about ServicePower?

Standing data can take some time to set up Review collected by and hosted on G2.com.

Recommendations to others considering ServicePower:

Take a holistic approach and include all systems that may need to interface with ServicePower, both existing and planned for the future. Review collected by and hosted on G2.com.

What problems is ServicePower solving and how is that benefiting you?

This has transformed our operations from a paper based largely manual system to a much more efficient one Review collected by and hosted on G2.com.

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Pros and Cons Details
ServicePower