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We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company. Review collected by and hosted on G2.com.
We have because the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer assistance team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their assistance team as well as always take on board any comments. Review collected by and hosted on G2.com.
15 out of 16 Total Reviews for ServicePower
Ease of use and availability of support when changes are needed. Service power has more flexibilty to customize than other platforms I have used. Review collected by and hosted on G2.com.
With integrations there are always bumps in the road anytime there is something new rolled out however I apprecaite the support SP provides in working through the kinks. Review collected by and hosted on G2.com.
ServicePower provides us an easy to use platform that our service providers enjoy using. The tools within Servicepower speeds up the adjucation process, provides visibility to our part vendors, and provides real time updates to our clients. Review collected by and hosted on G2.com.
While generally user-friendly, some aspects of the interface could be more intuitive and modern. Review collected by and hosted on G2.com.
Great platform for asset scheduling owned and 3rd party workforces. Highly flexible. Review collected by and hosted on G2.com.
Sometimes, the amount of time it takes for custom dev. Review collected by and hosted on G2.com.
Exceptional scheduling capability. Strng algorithms provide optimised dynamic scheduling. It's absolutely excellent at providing highly optimised engineer routes to maximise productivity. It has all of the functionality that you would expect the manage skills, local knowledge, shift patterns, importance, priority, SLA adherance, capacity management, jeopardy etc. Review collected by and hosted on G2.com.
Some of the associated products in their portfolio are not as good as the core scheduling product. Review collected by and hosted on G2.com.
Service Power is easy to use and the support team is top notch! Coming from both a servicer perspective as well as a manufacturer perspective Service Power makes it easy to get work done. Review collected by and hosted on G2.com.
There is really nothing I dislike about the platform. Review collected by and hosted on G2.com.
Service Power does it for you from dispatch to estimates to invoicing. They do the background & credentialing of the servicers to ensure their compliance, as well as knowing we are sending good people into customer's homes. It can handle the rates and associated rules around them as well. It has allowed us to do more without increasing headcount(s)! Review collected by and hosted on G2.com.
The background/credentialing functionality is not as smmoth or hands off as it should and could be, but still a lot more efficient than handling it ourselves - PlusOne may be the better alternative for this. Review collected by and hosted on G2.com.
ServicePower offers us a platform that allows us to track our external agents in real time, in addition to being able to manage the assets that they are in charge of, the platform allows us to know the status of a repair or service installation, and allows the user review the status of your request in real time, knowing the name of the person assigned, the time of the visit and the route of the assigned personnel, it also allows dispatching from the headquarters of all orders and allows you to have satellite tracking of everything field staff. Review collected by and hosted on G2.com.
The drawback that sometimes occurs is that the signal with the operators falls and access to the platform is difficult for the route technicians who need to report the entry or any new service, this generates delays in the operation and requires a debugging of the system from the server, this happens more times than we would like due to the large number of requests that are handled daily. Review collected by and hosted on G2.com.
