---
title: ServiceNow Telecommunications Service Operations Management Reviews
meta_title: 'ServiceNow Telecommunications Service Operations Management Reviews 2026:
  Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow Telecommunications Service Operations Management works for a
  business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-02-12'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# ServiceNow Telecommunications Service Operations Management Reviews
**Vendor:** ServiceNow  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About ServiceNow Telecommunications Service Operations Management
Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.




## ServiceNow Telecommunications Service Operations Management Reviews
  ### 1. ServiceNow TSOM with the salvage !

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sunny A. |  Consultant ServiceNow, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2022

**What do you like best about ServiceNow Telecommunications Service Operations Management?**

Identify and resolve issues rapidly. Likewise, it permits my clients with self-administration devices to learn, make changes, and investigate issues all alone. Automate and improve functional work processes with AIOps and AI to drive association-wide efficiencies and minimal costs.

**What do you dislike about ServiceNow Telecommunications Service Operations Management?**

Nothing so far. I can say with trust it is the best right now in the market.

**What problems is ServiceNow Telecommunications Service Operations Management solving and how is that benefiting you?**

It helps me coordinate with existing observing apparatuses to improve on activities and gives a start-to-finish administration view across innovation areas. It reduces my time taking for management.



- [View ServiceNow Telecommunications Service Operations Management pricing details and edition comparison](https://www.g2.com/products/servicenow-telecommunications-service-operations-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+19%3A41%3A29+-0500&secure%5Bsession_id%5D=5723714f-c757-409b-8c72-aa1f6105ef32&secure%5Btoken%5D=0bfce62d56d0c643ff967caa512be33fe207599f86df145f34ecbc2f1b96313a&format=llm_user)

## ServiceNow Telecommunications Service Operations Management Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

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