---
title: ServiceNow Software Asset Management Reviews
meta_title: 'ServiceNow Software Asset Management Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter 59 reviews by the users' company size, role or industry to
  find out how ServiceNow Software Asset Management works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 59
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# ServiceNow Software Asset Management Reviews
**Vendor:** ServiceNow  
**Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 59
## About ServiceNow Software Asset Management
Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise.



## ServiceNow Software Asset Management Pros & Cons
**What users like:**

- Users find ServiceNow Software Asset Management to have a **user-friendly interface** , making it easy to track and manage incidents. (4 reviews)
- Users appreciate the **easy-to-use interface** of ServiceNow, enhancing their experience in task tracking and coordination. (2 reviews)
- Users find the **performance tracking** in ServiceNow easy and efficient for managing internal tasks and incidents. (2 reviews)
- Users praise the **user-friendly interface** of ServiceNow, enhancing task tracking and team coordination effortlessly. (2 reviews)
- Users value the **excellent customer support** from ServiceNow Software Asset Management that enhances workflow standardization. (1 reviews)
- Ease of Learning (1 reviews)
- Features (1 reviews)
- Helpful (1 reviews)
- Learning (1 reviews)
- Learning Ease (1 reviews)

**What users dislike:**

- Users find the **access issues** problematic, particularly with authentication and SSO not supporting smartphones. (1 reviews)
- Users experience **connectivity issues** with ServiceNow Software Asset Management, especially concerning SSO access on smartphones. (1 reviews)
- Users often struggle with **difficult navigation** in ServiceNow, wishing for simpler interactions and a more intuitive UI. (1 reviews)
- Users face **integration issues** with external systems, requiring skilled administrators for optimal functionality of ServiceNow SAM. (1 reviews)
- Users find the **mobile compatibility lacking** , particularly due to challenges with authentication and SSO access on smartphones. (1 reviews)
- Navigation Difficulty (1 reviews)
- Poor Interface Design (1 reviews)
- UX Improvements (1 reviews)


## ServiceNow Software Asset Management Discussions
  - [Is software asset management part of ITSM?](https://www.g2.com/discussions/is-software-asset-management-part-of-itsm)
  - [What does software asset management do?](https://www.g2.com/discussions/what-does-software-asset-management-do)
  - [What is the best way to calculate Oracle consumption?](https://www.g2.com/discussions/what-is-the-best-way-to-calculate-oracle-consumption) - 1 upvote
  - [If publisher packs are available then why add-on are required??](https://www.g2.com/discussions/if-publisher-packs-are-available-then-why-add-on-are-required) - 1 upvote
  - [What is the best way to enhance table responsiveness when data is much and table is busy](https://www.g2.com/discussions/what-is-the-best-way-to-enhance-table-responsiveness-when-data-is-much-and-table-is-busy) - 1 upvote

- [View ServiceNow Software Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-software-asset-management/reviews?open_modal_url=%2Fes%2Fproducts%2Fservicenow-software-asset-management%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fservicenow-software-asset-management%252Freviews%26source%3Dpdp_avatar&page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-06+01%3A22%3A54+-0500&secure%5Bsession_id%5D=c0185e27-0c1f-4989-bfeb-3e876040354d&secure%5Btoken%5D=782ddaa06d1afd1456ad06a32ca5bd6d442f05c658a3827789f1867f0f74e663&format=llm_user)

## ServiceNow Software Asset Management Features
**Functionality**
- Software inventory and lifecycle management
- License entitlement and usage management
- Vendor management and compliance
- Automated end user license provisioning
- Approved app catalogue
- Customized alerts

**Agentic AI - Software Asset Management Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Risk assessment**
- Shadow IT detection
- Software vulnerability assessment
- Redundant software functionality identification

## Top ServiceNow Software Asset Management Alternatives
  - [FlexNet Manager](https://www.g2.com/products/flexnet-manager/reviews) - 4.1/5.0 (65 reviews)
  - [Snow Commander](https://www.g2.com/products/snow-commander/reviews) - 4.2/5.0 (20 reviews)
  - [Oomnitza](https://www.g2.com/products/oomnitza/reviews) - 4.6/5.0 (139 reviews)