--- title: ServiceNow Manufacturing Connected Workforce Reviews meta_title: 'ServiceNow Manufacturing Connected Workforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how ServiceNow Manufacturing Connected Workforce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 13 scale: '5' date_modified: '2026-05-05' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # ServiceNow Manufacturing Connected Workforce Reviews **Vendor:** ServiceNow **Category:** [Task Management Software](https://www.g2.com/categories/task-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 13 ## About ServiceNow Manufacturing Connected Workforce ServiceNow Manufacturing Connected Workforce is a comprehensive digital solution designed to enhance operational efficiency and workforce engagement in manufacturing environments. By integrating people, processes, and technology, it enables manufacturers to maximize their Industry 4.0 investments, streamline operations, and foster a more agile and resilient workforce. Key Features and Functionality: - Digital Standard Operating Procedures (SOPs: Provides mobile-enabled, step-by-step instructions with visual guides, ensuring consistent and efficient task execution. - Real-Time Workforce Insights: Offers visibility into employee availability, location, and status, facilitating optimal resource allocation and production flow. - Automated Task Coordination: Assigns and tracks tasks automatically, reducing manual workload and minimizing delegation errors. - Seamless System Integration: Connects with existing systems like ERP, MES, and CRM, ensuring data consistency and smoother workflows. - Mobile-First Access: Enables workers to receive updates and report issues instantly via mobile devices, supporting productivity across the manufacturing floor. - Incident Management and Resolution: Simplifies reporting and handling of workplace incidents, promoting root cause analysis and continuous safety improvements. Primary Value and Solutions Provided: ServiceNow Manufacturing Connected Workforce addresses critical challenges in the manufacturing sector, such as labor shortages, skills gaps, and operational inefficiencies. By digitizing knowledge capture and transfer, it reduces human error and accelerates onboarding and upskilling processes. The platform enhances overall equipment effectiveness (OEE and lowers the cost of goods manufactured (COGM by streamlining communication and automating routine tasks. Additionally, it ensures compliance with safety standards and regulatory requirements through digital record-keeping and proactive incident management. Ultimately, this solution empowers manufacturers to build a connected, efficient, and resilient workforce capable of adapting to the evolving demands of the industry. ## ServiceNow Manufacturing Connected Workforce Reviews ### 1. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anupam N. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** The ease of navigation between various sub-categories within the product suite. Also we can STAR mark few of the ones that someone uses more frequently which is absolutely needed. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** The look & feel used to be pretty OLD but looks like that has been recently updated. The filter & search is a bit confusing, hope that can be bettered some day for user convenience. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** It is helping business folks to log issues faced during real time discussion with clients, that is used on a regular basis for tracking on whether a concern has been taken care of with full satisfaction. ### 2. Cool Tool **Rating:** 4.0/5.0 stars **Reviewed by:** SEKHAR R. | Full-stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** One important aspect is the smoothness of transitioning between different sub-categories in the product suite, as well as the ability to mark certain frequently used ones with a star for easy access. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** Although the appearance of the product suite used to be outdated, it seems that it has been recently updated. However, the filtering and search function can be confusing and hopefully improved in the future for better user convenience. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** The tool assists business professionals in documenting issues raised during live discussions with clients. This feature is regularly used to track the resolution of concerns and ensure that they have been fully addressed to the client's satisfaction. ### 3. Efficient way to record your tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** It was quite helpful to have a record of all tasks for RITMs and Incident completed is recorded. Knowledge articles can be published and software related information can be categorised. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** Not really anything to dislike except when you search for keyword in process review then it takes a long time to search in all categories. That speed if can be increased then its helpful. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** It have record of all the tasks done or needs to be done in an efficient way. ### 4. Incredible ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** Rishi T. | Power Bi Developer , Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** ServiceNow is one of the best Softwares in the cases management workculture , we can create good dashboard out of it. which helps us to take valuable decision easily **What do you dislike about ServiceNow Manufacturing Connected Workforce?** To pay for access of adavance feature is a flaw but it also maintains company standards which is a good sign to work. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** Being useful for task management solve much problems and we can easily finds our near about escalated case and resolve it within Sla. Which give us motivation to work done before sla breach. ### 5. Service now is an advanced tool used for various purposes like Incident Mgt, digital workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** It's fast since it is cloud-based, and I like its flawless workflow functionality. It does almost what content management tools like Lotus Notes or CRM like Salesforce can do. One of the most robust tools in the market now. It's even used within MNCs as an ITSM tool **What do you dislike about ServiceNow Manufacturing Connected Workforce?** When we implemented ServiceNow in our FSM environment, most of my colleagues found it difficult to navigate and understand its status & flow, for example, change management and incident management processes. With a bit of basic training, they were able to catch up. If we have a proper layout or hint to understand the flow within, that would be helpful **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** Business problems like FSM, ITSM requests and incident management (it can do a lot more than classic tools like Remedy). Its mobile app approvals make it very easy and adaptable ### 6. ServiceNow Manufacturing Connected Workforce - Review **Rating:** 3.0/5.0 stars **Reviewed by:** Haripriya B. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** It provides improved visibility and control over manufacturing operations, leading to increased efficiency and productivity. And Organizations can also benefit significantly from automated workflows and procedures and the real-time capability to track and manage inventory and assets. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** High cost and limited customization options. The complexity of system configuration and setup. Mainly integration with other systems and data sources is quite challenging. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** Through process simplification and a reduction in manual work, the solution is designed to enhance the productivity and efficiency of industrial operations. Additionally, it can increase asset visibility, inventory control, and issue identification and resolution speed. ### 7. ServiceNow Manufacturing Connected Workforce is a good place to automate your business need. **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin K. | Advertising Operation Trainer [Twitter Contractor], Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** The best part of ServiceNow Manufacturing Connected Workforce is it will give you a one-stop solution for your business that will help you to grow in a current fast work environment. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** I wouldn't say I like ServiceNow Manufacturing Connected Workforce because they focus on extensive business purposes. I would suggest they understand someone's business needs appropriately and then take action based on those needs. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** ServiceNow Manufacturing Connected Workforce help my company to connect with automation process which saved our lots of time in order to implement new methods to the business growth. ### 8. versatile and ideal tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bernardo D. | Ecom manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about ServiceNow Manufacturing Connected Workforce?** is a great way to organize, follow up and have solutions to day to day system issues **What do you dislike about ServiceNow Manufacturing Connected Workforce?** nothing so far, it has been a good experience to work with it **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** on how to organize on pending tasks, to have everything done on time and based on projects o business needs ### 9. Best App to boost productivity, and maximize your Operational Technology uptime! **Rating:** 5.0/5.0 stars **Reviewed by:** Ankesh T. | infra Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about ServiceNow Manufacturing Connected Workforce?** As your employees retire or quit, you must improve the consistency and efficiency of your processes or risk increasing the potential for human error and safety concerns. With the ServiceNow Manufacturing Connected Workforce application, you can give your employees a more intuitive way to get their work done. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** All are good in this app. as far as i see only interface has to be good. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** The Operational Technology Manager application creates the foundational data and relationships that enable your enterprise to use the ServiceNow.Operational Technology Vulnerability Response enables effective prioritization and remediation of OT asset vulnerabilities at the site level. By leveraging the CMDB relationships of OT Assets.Domain separation is supported for Manufacturing. Domain separation enables you to separate data, processes, and administrative tasks ### 10. Scaling business through tools thereby reducing risk and increasing safety **Rating:** 4.5/5.0 stars **Reviewed by:** NAMRATA M. | Infra Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about ServiceNow Manufacturing Connected Workforce?** It increases efficiency with the help of mapping system processes and relationships. It makes Workforce compatible with integrating with mobile and scales up the business. Creation of repository for knowledge base and delivering them to workforces which enables them to excel in fast-changing conditions **What do you dislike about ServiceNow Manufacturing Connected Workforce?** Since it's a low-cod tool, it must focus on making it low-code, thereby decreasing code usage. 3rd party integration must be increased more to a level that will be compatible with the whole globe. **Recommendations to others considering ServiceNow Manufacturing Connected Workforce:** I highly recommend ,great efficiency. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** Workflows. We make workflows for a different level of approvals and generating fulfillment tasks and thus updating of records in csat table with the use of glide record in a run script section of the workflow. ### 11. Scaling business through tools and sharing knowledge for the effective use for the workforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about ServiceNow Manufacturing Connected Workforce?** With the help of the workforce, the manufacturing would be scaled up, increasing efficiency. With the help of mobile digital tools, it would integrate with the workforce resulting from getting quick service, and costs would also be decreased. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** Some features in the ServiceNow would need to be scaled up, such as low code tool should be sustained within the workflows. Also, integration of more third-party apps should be featured **Recommendations to others considering ServiceNow Manufacturing Connected Workforce:** Its tools help the workers build things in a great and efficient way . ITSM and workflows I would recommend to use for ease. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** With the help of workflows, I am able to derive approvals and also route the approvals of the particular user to the nearest service desk so that the delay is avoided. Apart from that, importing risks to other ServiceNow platforms and creating risk in the risk register is also a part of my work stating as a privacy tool. ### 12. Quickest and Simplest solution to new challenges for manufacturers **Rating:** 4.5/5.0 stars **Reviewed by:** Navya J. | Programmer Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about ServiceNow Manufacturing Connected Workforce?** It integrates the employee experience and operations across the entire enterprise. It offers solutions to create an agile, flexible &resilient operation. It empowers the employees with digital tools. **What do you dislike about ServiceNow Manufacturing Connected Workforce?** There are rarely any cons of this solution but I find there is not enough training material/guides for a new beginner to use this product. Notification digest is one feature that could be brought to use in this to avoid spamming of users' phones/desktops. **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** I use this to support collaboration, extended troubleshooting, problem-solving and decision making. I also create a digital mapping manufacturing process, systems, relations making it easy to manage and assess potential impact fast. ### 13. Digitalizing standard operating procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about ServiceNow Manufacturing Connected Workforce?** its a low code and no code application to support monitoring and troubleshooting the problems **What do you dislike about ServiceNow Manufacturing Connected Workforce?** there is nothing much to dislike all is fine and good **What problems is ServiceNow Manufacturing Connected Workforce solving and how is that benefiting you?** visualization of digital mapping is been easy to understand ## ServiceNow Manufacturing Connected Workforce Discussions - [What is ServiceNow Manufacturing Connected Workforce used for?](https://www.g2.com/discussions/what-is-servicenow-manufacturing-connected-workforce-used-for) - [View ServiceNow Manufacturing Connected Workforce pricing details and edition comparison](https://www.g2.com/products/servicenow-manufacturing-connected-workforce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+08%3A25%3A18+-0500&secure%5Bsession_id%5D=8a4c1735-333a-4166-8d5f-57e8c19449ec&secure%5Btoken%5D=7f7a12268a91db8b94badc809cbb695ca4134a98192c47307602f3defbcc357d&format=llm_user) ## ServiceNow Manufacturing Connected Workforce Features **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Planning - Scheduling - Collaboration **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Generative AI** - AI Text Generation - AI Text Summarization **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration ## Top ServiceNow Manufacturing Connected Workforce Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,693 reviews) - [Redzone](https://www.g2.com/products/qad-redzone/reviews) - 4.8/5.0 (567 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,416 reviews)