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[ServiceNow IT Service Management Discussions](https://www.g2.com/products/servicenow-it-service-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ![Reward for good ServiceNow IT Service Management reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good ServiceNow IT Service Management reviews") ](/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](/products/servicenow-it-service-management/reviews) (1,904)4.5/5 ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. Show More * * * ### 190 Discussions ### 195 Participants ### 65.0 Nps Score Already have ServiceNow IT Service Management? ### All ServiceNow IT Service Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is ServiceNow IT Service Management used for? ](/discussions/what-is-servicenow-it-service-management-used-for) What is ServiceNow IT Service Management used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Tools ](https://www.g2.com/tags/configuration-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) 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[ Other Integrated Development Environments (IDE) ](https://www.g2.com/tags/other-integrated-development-environments-ide)[ Workflow Management Software ](https://www.g2.com/tags/workflow-management-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ API Management Tools ](https://www.g2.com/tags/api-management-tools) [ Task Management Software ](https://www.g2.com/tags/task-management-software)[ Life Insurance Policy Administration Systems ](https://www.g2.com/tags/life-insurance-policy-administration-systems)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Mobile Development Platforms ](https://www.g2.com/tags/mobile-development-platforms)[ Low-Code Development Platforms ](https://www.g2.com/tags/low-code-development-platforms)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ automation testing ](https://www.g2.com/tags/automation-testing)[ Portals Software ](https://www.g2.com/tags/portals-software)[ Cloud Platform as a Service (PaaS) Software ](https://www.g2.com/tags/cloud-platform-as-a-service-paas-software)[ survey software ](https://www.g2.com/tags/survey-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Application Development Platforms ](https://www.g2.com/tags/application-development-platforms)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Tools ](https://www.g2.com/tags/configuration-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) 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[ Other Integrated Development Environments (IDE) ](https://www.g2.com/tags/other-integrated-development-environments-ide)[ Workflow Management Software ](https://www.g2.com/tags/workflow-management-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ API Management Tools ](https://www.g2.com/tags/api-management-tools) [ Task Management Software ](https://www.g2.com/tags/task-management-software)[ Life Insurance Policy Administration Systems ](https://www.g2.com/tags/life-insurance-policy-administration-systems)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Mobile Development Platforms ](https://www.g2.com/tags/mobile-development-platforms)[ Low-Code Development Platforms ](https://www.g2.com/tags/low-code-development-platforms)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ automation testing ](https://www.g2.com/tags/automation-testing)[ Portals Software ](https://www.g2.com/tags/portals-software)[ Cloud Platform as a Service (PaaS) Software ](https://www.g2.com/tags/cloud-platform-as-a-service-paas-software)[ survey software ](https://www.g2.com/tags/survey-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Application Development Platforms ](https://www.g2.com/tags/application-development-platforms)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Tools ](https://www.g2.com/tags/configuration-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is included in ServiceNow ITSM? ](/discussions/what-is-included-in-servicenow-itsm) What is included in ServiceNow ITSM? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What platform is ServiceNow built on? ](/discussions/what-platform-is-servicenow-built-on) What platform is ServiceNow built on? [ Other Integrated Development Environments (IDE) ](https://www.g2.com/tags/other-integrated-development-environments-ide)[ Workflow Management Software ](https://www.g2.com/tags/workflow-management-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ API Management Tools ](https://www.g2.com/tags/api-management-tools) [ Task Management Software ](https://www.g2.com/tags/task-management-software)[ Life Insurance Policy Administration Systems ](https://www.g2.com/tags/life-insurance-policy-administration-systems)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Mobile Development Platforms ](https://www.g2.com/tags/mobile-development-platforms)[ Low-Code Development Platforms ](https://www.g2.com/tags/low-code-development-platforms)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ automation testing ](https://www.g2.com/tags/automation-testing)[ Portals Software ](https://www.g2.com/tags/portals-software)[ Cloud Platform as a Service (PaaS) Software ](https://www.g2.com/tags/cloud-platform-as-a-service-paas-software)[ survey software ](https://www.g2.com/tags/survey-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Application Development Platforms ](https://www.g2.com/tags/application-development-platforms)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Tools ](https://www.g2.com/tags/configuration-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is ServiceNow IT service management? ](/discussions/what-is-servicenow-it-service-management) What is ServiceNow IT service management? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is the ServiceNow now platform? ](/discussions/what-is-the-servicenow-now-platform) What is the ServiceNow now platform? [ Other Integrated Development Environments (IDE) ](https://www.g2.com/tags/other-integrated-development-environments-ide)[ Workflow Management Software ](https://www.g2.com/tags/workflow-management-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ API Management Tools ](https://www.g2.com/tags/api-management-tools) [ Task Management Software ](https://www.g2.com/tags/task-management-software)[ Life Insurance Policy Administration Systems ](https://www.g2.com/tags/life-insurance-policy-administration-systems)[ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Mobile Development Platforms ](https://www.g2.com/tags/mobile-development-platforms)[ Low-Code Development Platforms ](https://www.g2.com/tags/low-code-development-platforms)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Test Automation Software ](https://www.g2.com/tags/test-automation-software)[ Portals Software ](https://www.g2.com/tags/portals-software)[ Cloud Platform as a Service (PaaS) Software ](https://www.g2.com/tags/cloud-platform-as-a-service-paas-software)[ survey software ](https://www.g2.com/tags/survey-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Application Development Platforms ](https://www.g2.com/tags/application-development-platforms)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Tools ](https://www.g2.com/tags/configuration-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # OOB widget for Service Portal Development ](/discussions/oob-widget-for-service-portal-development) Will ServiceNow provide more OOB widget for Service Portal Development? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Configuration Management Software ](https://www.g2.com/tags/configuration-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.&title=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Service+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceNow+IT+Service+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%0aAsk+ServiceNow+IT+Service+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Service+Management+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prev‹ Prev - 1 - [2](/products/servicenow-it-service-management/discuss?page=2) - [Next ›Next ›](/products/servicenow-it-service-management/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/servicenow-it-service-management/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "Product Avatar Image") ### Have you used ServiceNow IT Service Management before? Answer a few questions to help the ServiceNow IT Service Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-service-management%2Fdiscuss%3Fsmall_ask%3Dservicenow-it-service-management) No ## Top Contributors in ServiceNow IT Service Management 1 ![Umesh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umesh W.") UW Loading... ### [Umesh W.](https://www.g2.com/users/12ab815a-90b0-4126-9f96-1c9278aacc42 "Umesh W.") Project Manager 2 pts 2 ![Rajeev K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajeev K.") RK Loading... ### [Rajeev K.](https://www.g2.com/users/3b61197b-bdd0-41ec-a230-de1845d9d7fa "Rajeev K.") Global IT Serialization Manager 1 pt 3 ![Subramanian L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subramanian L.") SL Loading... ### [Subramanian L.](https://www.g2.com/users/32f8c22c-90bb-4744-ab47-5244d0732047 "Subramanian L.") Senior Software Engineer 1 pt 4 ![Anil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil K.") AK Loading... ### [Anil K.](https://www.g2.com/users/4b6133bd-9682-4646-b721-8494045b5e0b "Anil K.") Manager - Statistics (Data Science) 1 pt 5 ![payal p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "payal p.") PP Loading... ### [payal p.](https://www.g2.com/users/2bbdd4ef-0d41-4898-8a19-20df733d010c "payal p.") 1 pt