ServiceNow IT Asset Management Pros and Cons

ServiceNow Now Platform provides variety of multiple application which caters to the every industry such as HR, Finance, Media, Entertainment etc.

It is one of the globally recognized products from fortune 500 companies.

Very smooth implementation. Can be integrated with n numnber of 3rd party applications. Review collected by and hosted on G2.com.

Licensing cost still high to afford by a meduim size industry. Review collected by and hosted on G2.com.

All hardware and software assets are easily tracked from the time of procurement through disposal, allowing for full visibility.

All routine tasks, such as license compliance, asset inventory, and contract renewals, can be automated to improve efficiency and minimize human error.

ITAM easily integrates with ITSM and ITOM, allowing for assisted workflows and accurate reporting.

Tracking software usage automatically against entitlements helps mitigate any issues around non-compliance while making an audit process easy.

The process is also very easy to implement and to get started. Review collected by and hosted on G2.com.

Consider that there are license fees and service fees which can sometimes be more than planned or Forecasted especially for Crossroads Biopharma smaller organizations.

For new users there is a substantial learning curve in respect of time and archiving the full potential of the available system is never straightforward.

In the case of increasing number of assets, system might be ineffective mainly in terms of performing basic tasks like person or asset reconciliation or in more demanding usages like generating various complex reports. Review collected by and hosted on G2.com.

- Since ServiceNow IT Asset Management is intuitive and effortless to use and implement it has comprehensive workflows that ensure easy asset management.

- The interface has a good compatibility with other modules of ServiceNow and presents numerous additional opportunities including asset and software license tracking and compliance.

- The customer support is timely, effective and has sufficient expertise which allows for a trouble free implementation.

- With the ease of use in everyday activities and the ability to use other applications, it stands out as an important tool within the organization for the efficient management of IT resources.

- Tending to be used on daily basis and hence inevitable in the maintenance of hardware and software management and compliance. Review collected by and hosted on G2.com.

- In large environments, there can be occasional performance lags when handling high volumes of data.

- New users might find it difficult to fully grasp the system initially.

- Making extensive customizations can complicate upgrades and integrations. Review collected by and hosted on G2.com.

Manages assets from acquisition, through deployment, maintenance, and eventual disposal or retirement.

Tracks the status of assets in real-time and provides detailed information such as location, usage, and ownership.

The ServiceNow mobile app enables employees to track and manage assets on the go, scan barcodes, and update asset records from their mobile devices. Review collected by and hosted on G2.com.

ServiceNow ITAM can be complex to implement and configure, particularly for organizations that do not have an in-house team with expertise in the platform. Review collected by and hosted on G2.com.

Servicenow is a Excellent ITSM and CMDB Tool available in the Market. It is having all the integrations with the Infrastructure Tools. excellent Speed in Processing and fetching the data. Review collected by and hosted on G2.com.

Renewal Costs, Still need to improve the seamless integration for Cutting Edge Cloud Resources like Micro Services, Dockers, Containers, Review collected by and hosted on G2.com.

It optimize asset utilization also helps to manage hardware and software.

manage licence of software.

Automating asset lifecycle Review collected by and hosted on G2.com.

It is complex to customize and also difficuly to handled large data of software/Hardware. Review collected by and hosted on G2.com.

We have been using this tool for last 4 years and found this ver user user friendly as it as an intuitive interface to work. Has good knowledge base and training . Very easy to implement as it can be accessed through web interface also. Can be integarated easily with other tools and has good customer support. We have been supporting our clients for past 4 years on this for regular service management. Review collected by and hosted on G2.com.

There is nothing in ServiceNow Platform which I dislike about it. Review collected by and hosted on G2.com.

It is having all different modules and Aspects starting from Asset Management to health predict as well as most of the solutions that is needed to manage the Assets. Review collected by and hosted on G2.com.

Although it may seem one stop solution but there is also a bit of confusion where the navigation could have been made more easier for the user to navigate to different applications or modules Review collected by and hosted on G2.com.

Practical and usefull if I am not at my desk Review collected by and hosted on G2.com.

I have to do more tests when more modules will be available Review collected by and hosted on G2.com.

A single platform for managing cloud, software, and physical assets is offered by ServiceNow IT Asset Management (ITAM). From planning and acquisition to retirement and disposal, it automates every step of the asset lifetime. The connectivity with other technologies for faster workflows, cost management for SaaS, and compliance insights are some of the key aspects. Review collected by and hosted on G2.com.

The only con I feel is Performance (The system may become sluggish in larger companies with many assets.) Review collected by and hosted on G2.com.