--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 505 scale: '5' date_modified: '2026-08-10' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 505 ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons **What users like:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. (45 reviews) - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. (19 reviews) - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. (15 reviews) - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. (15 reviews) - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. (14 reviews) - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. (7 reviews) - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. (7 reviews) - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. All-in-One Asset Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ayub O. | Client Services Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about ServiceNow IT Asset Management?** I really like that ServiceNow IT Asset Management offers an AIO solution, making it kind of a one stop shop for everything related to managing client needs, internal team tasks, and more. **What do you dislike about ServiceNow IT Asset Management?** Because there are a lot of features, integration without a liaison or certified individual can be difficult. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage tickets, track hardware, and organize client inquiries. It serves as a one-stop shop for managing client needs and team tasks. ### 2. Centralized Asset Details and History Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jainendra B. | Security Operations Center Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ServiceNow IT Asset Management?** I would say it best in a sense of managing centralised details like purchase info, tag, owner details and, History of its existence in any corporate. **What do you dislike about ServiceNow IT Asset Management?** It is very slow let say if you have huge data of you asset inventory it increases response time. Being in org where around 7.5 lakh assets are mentioned over asset management inventory i can confirm this fact. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Again i would say keeping centralised records during investigations and tracking assets and its history servicenow it asset management plays major role. ### 3. Easy to Use with Effective Inventory Management **Rating:** 5.0/5.0 stars **Reviewed by:** krista h. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ease of use of ServiceNow IT Asset Management. I also find the platform analytics valuable. The initial setup was easy, which was a big plus for me. **What do you dislike about ServiceNow IT Asset Management?** I don't like how we use partners instead of utilizing internal team members at ServiceNow. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing inventory, ensuring we have the right amount of hardware for our EU. ### 4. Simplifies Asset Tracking with Accurate Counts **Rating:** 4.5/5.0 stars **Reviewed by:** Diana F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the simplicity of ServiceNow IT Asset Management. I appreciate that everything is tracked in one place, making it easy to manage inventory for hardware and software with accurate counts. **What do you dislike about ServiceNow IT Asset Management?** nothing at this time **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track inventory hardware and software. It solves the problem of accurate counts and keeps everything tracked in one place. I like its simplicity. ### 5. Auto-Populated Asset Visibility, but OOTB Fields Can Feel Overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Michael K. | Developer and Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** When its automatically populating our assets into the system, and allows us to get a clear view of what we have and need. **What do you dislike about ServiceNow IT Asset Management?** There are a lot of OOTB fields which can be a bit overwhelming for a standard user attempting to manually input data **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Mainly ELC and user asset management - to have a clear idea what assets are assigned before onboarding or offboarding ### 6. Very User-Friendly and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Sayan Kumar G. | Programmer Analyst Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ServiceNow IT Asset Management?** It's very user friendly and easy to use. **What do you dislike about ServiceNow IT Asset Management?** There can be some updated in some of the sections. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Faster and resilient. Handels problem easily and also it boosts product engagement. ### 7. Great Asset Management Tool with Intricate Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Milan K. **Reviewed Date:** November 12, 2025 **What do you like best about ServiceNow IT Asset Management?** I appreciate how ServiceNow IT Asset Management connects installs with entitlements, which is crucial for efficient software asset management. The content library service is a standout feature for me because it creates suites for Microsoft, managing what is typically a very complicated process with ease. I also value the integrations available with the service, which seamlessly provide software installation data essential for our operations. The ability to manage complex software environments efficiently, along with highly useful library services, showcases the capability of ServiceNow IT Asset Management to enhance productivity and streamline processes. **What do you dislike about ServiceNow IT Asset Management?** I find the initial setup of ServiceNow IT Asset Management to be complicated. Additionally, the guidance on setting inferences is lacking. The default 75% inference number set out-of-the-box does not make sense for almost all major publishers. I believe this number should be adjusted based on each publisher and product. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to connect installs with entitlements, simplifying the process of handling complex Microsoft suites, and benefiting from the content library service. ### 8. Easy Setup and Effective Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management is easy to use and simple to configure. I also appreciate that it's easy to run reports against the data. **What do you dislike about ServiceNow IT Asset Management?** We need better organizational adoption. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage and keep track of IT assets like laptops and printers. It's easy to use, simple to configure, and run reports against the data. ### 9. Comprehensive Asset Lifecycle Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Sundaravadivelan S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that with ServiceNow IT Asset Management, I can manage assets from procurement to retirement effectively. I also find the feature for tracking warranty very useful. **What do you dislike about ServiceNow IT Asset Management?** product sold as separate module instead of managing complete IT asset **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for centralized asset management, helping to manage the lifecycle of assets from procurement to retirement and tracking warranty effectively. ### 10. Centralized Management but Needs Better Model Handling **Rating:** 3.5/5.0 stars **Reviewed by:** Rebecca D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management keeps everything all in one place and is automated. **What do you dislike about ServiceNow IT Asset Management?** I find the model management difficult and there's an issue with the discovery method normalization across SCCM, JAMF, Intunes, and Discovery. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing hardware and software. It solves difficulty with the model management and keeps everything in one place and automated. ### 11. Seamless Asset & Device Tracking With Powerful Search and Filtering **Rating:** 4.5/5.0 stars **Reviewed by:** Aquinas C. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ServiceNow IT Asset Management?** It helps.my organisation tracks all the assets and devices throughout the organisation. And the filtering searching and managing is very seem less **What do you dislike about ServiceNow IT Asset Management?** I think it could have features like automatic reminders and email generation on expired products , or even managing usage of certain devices **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps mainly in planning workstations and other IT accessories to the associates and also mainly handle the request from respective teams. ### 12. Inadequate for Multi-Level Compliance Monitoring **Rating:** 0.5/5.0 stars **Reviewed by:** Anders R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ServiceNow IT Asset Management?** Nothing **What do you dislike about ServiceNow IT Asset Management?** I found that ServiceNow IT Asset Management wasn't sufficient for our needs, especially in monitoring compliance across different regions, countries, and even down to business unit levels for Microsoft licenses. The tool didn't meet our expectations, and we stopped the Proof of Value (POV) when we realized it wasn't right for us. Also, the initial setup was really complex, which added to our dissatisfaction. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** None ### 13. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** This is a great tool and a market leader for what it does, especially in terms of its ability to deliver. I would highly recommend it to any business looking to streamline its asset management. **What do you dislike about ServiceNow IT Asset Management?** It has a bit of a high learning curve if you are not already familiar with it **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** This tool helps us manage our procurement lifecycle and asset tracking. ### 14. Flexible, Well-Integrated Automation Right Out of the Box **Rating:** 4.5/5.0 stars **Reviewed by:** Zach T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** flexibility, integration, the automation out of the box **What do you dislike about ServiceNow IT Asset Management?** Nothing that I can think of at the moment **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** approval, decom and speedy up the provision process ### 15. Powerful Asset Management with a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Neill K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the overall data context for AI in ServiceNow IT Asset Management. I also appreciate the context given by relationships. **What do you dislike about ServiceNow IT Asset Management?** I feel it's complex to achieve, daunting, and I need a consultant to really understand and execute. The initial setup was tricky and complex. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use it to understand our devices and infrastructure for compliance and cost savings, preventing data loss. ### 16. Clear Visibility and a Central System of Record for IT Assets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** IT Asset Management has helped my organization gain clearer visibility into IT operations and how they affect our business. Having a centrally managed system of record for IT assets has proven to be critical. **What do you dislike about ServiceNow IT Asset Management?** IT Asset Management requires significant amount of upskilling for practitioners and operations teams. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** IT Asset Management provides clarity into IT costs, and provides the opportunity to reduce spend. ### 17. Simple Integration with a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Nishant S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management is simple to integrate. The user experience is also something I enjoy. **What do you dislike about ServiceNow IT Asset Management?** It requires a bit of expertise to configure at the start. More KB articles or configuration videos or free trainings would help. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to keep track of inventory and open a ticket in case of an issue. ### 18. Robust Application to Track Assets/Lifecycles **Rating:** 4.5/5.0 stars **Reviewed by:** Danny K. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** There is a *lot* included in the various ITAM applications that provide a deep insight into the infrastructure and underlying expenses of the organization. **What do you dislike about ServiceNow IT Asset Management?** There is a steep learning curve associated with the solution, but this varies depending on maturity and order of implementation of the solution. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ITAM is improving our procurement process end to end, and unifying once separate processes. ### 19. Speeds Up Asset Inventory and Frees Up Time **Rating:** 4.0/5.0 stars **Reviewed by:** Lizz C. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** It speeds up the asset inventory process, allowing for more time for other tasks **What do you dislike about ServiceNow IT Asset Management?** It feels a bit complex for new users. I’d really appreciate a more step-by-step tutorial to help with getting started. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me know where our assets are, who has them, and lets me see everything in one place so I can understand the metrics more clearly. ### 20. ITOM **Rating:** 3.0/5.0 stars **Reviewed by:** Carol E. | Global head IT, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** A powerful platform for visibility, automation, and proactive operations, but complex, costly, and highly dependent on mature data and processes **What do you dislike about ServiceNow IT Asset Management?** Complex to implement and maintain, expensive, and heavily dependent on accurate CMDB and mature processes to deliver value. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Solves poor asset visibility and license tracking by centralizing data and automating lifecycle management—leading to cost savings, better compliance, and improved control. ### 21. Tracks assets and integrates actions **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas M. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** As most of our IT internal tasks are managed through ServiceNow, we benefit from having assets in the system and have the ability to track related actions around an asset. **What do you dislike about ServiceNow IT Asset Management?** Have not looked to deep into security management yet but seems unclear how it works. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Keeping track of all internal assets. Maintaining them on a regular basis. ### 22. Unified Platform That Brings Data Repositories and Workflows Together **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** A single platform that brings all data repositories and workflows together. **What do you dislike about ServiceNow IT Asset Management?** Some workflows don’t work well unless all modules on the platform are being used, which can make things less smooth if you’re only using part of it. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** SAM Pro and HAM Pro can work together to support accurate compliance. The data is accurate, and it helps with capturing all data. ### 23. Seamless Interface, Effortless Employee Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management for its seamless applications and interface. It doesn't take a lot of time to train employees on how to use the platform, which I find very valuable. **What do you dislike about ServiceNow IT Asset Management?** I think that the message capabilities could be improved but overall works. For now the translations live and some minor details. That is all. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management enhances product satisfaction and customer approval. Its seamless applications and interface reduce employee training time, making it efficient. ### 24. Consistent Ticket Management with ServiceNow **Rating:** 4.0/5.0 stars **Reviewed by:** Hussein A. | Technical Service Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the consistency and organization that ServiceNow IT Asset Management provides. It really helps with handling ticket priorities and management effectively. I also appreciate its compatibility with tools like Salesforce, which enhances my workflow with staff-related tasks. The integration with my Outlook for handling tickets is another aspect that I find quite useful without needing to juggle both systems separately. **What do you dislike about ServiceNow IT Asset Management?** N/A **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for prioritizing and managing tickets effectively, ensuring consistency and organization in my work. ### 25. IT Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Preston W. | System Engineer **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Asset management has greatly increased our visibility into software and hardware assets and allocations **What do you dislike about ServiceNow IT Asset Management?** There is a pretty steep learning curve and some of the stockroom management tools have been slow catching up to some alternatives options, with fewer functions. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** IT Asset management is helping us with Software allocation and entitlement tracking, as well as hardware tracking and disposal. ### 26. Unified Hardware, Software & Cloud Asset Management with Strong Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Ramkumar H. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The best part is how it unified hardware, software and cloud assets in to one platform with the strong automation, visibility and cost optimization capabilities. **What do you dislike about ServiceNow IT Asset Management?** its complex and requires a steep learning curve, heavy dependency on the clean CMDB and discovery. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** lack of visibility in to the hardware software and cloud usage wasted spend on unused software and SaaS licenses. ### 27. Streamlines Asset Management but Needs Stability in Upgrades **Rating:** 5.0/5.0 stars **Reviewed by:** Aiswarya P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management streamlines the asset allocation process for us. It's also easy enough to set up. **What do you dislike about ServiceNow IT Asset Management?** Every platform upgrade removes most of our access. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to see and manage the number of assets we have and determine ownership after onboarding employees. It streamlines the asset allocation process for us. ### 28. Software Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** juan M. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** The most positive thing about service now is the ability to be able to reclaim software in the ease of the API integration makes things a lot easier. **What do you dislike about ServiceNow IT Asset Management?** Need more KBs to be able to perform my duties a lot easier. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The ability to reconcile data for each publisher and itemize areas makes our life easier ### 29. IT Asset mgmt at ServiceNow **Rating:** 3.0/5.0 stars **Reviewed by:** Richard C. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Out of box workflows address most of our use cases, very clear step by step tasks for all personas **What do you dislike about ServiceNow IT Asset Management?** The available workflows feel siloed and don’t integrate smoothly with ITSM or other modules. It takes heavy customization to make everything flow together. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We use it to manage enterprise assets across our global network, helping us support our customers. ### 30. Easy Asset Tracking with Some Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management is relatively easy to configure and set up, and it makes tracking assets easy. It provides a system of record for our assets, which helps in keeping things organized. **What do you dislike about ServiceNow IT Asset Management?** It's sometimes hard to normalize assets without using Discovery. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It provides a system of record for our assets to be tracked easily. ### 31. Streamlined Asset Management with Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management for managing ownership, lifecycles, and retiring of assets. It's particularly helpful with its ease of use, which stands out to me. **What do you dislike about ServiceNow IT Asset Management?** We haven't incorporated any AI yet so that could be an improvement. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing our assets, including ownership, lifecycles, and retiring. It's easy to use. ### 32. Highly Configurable with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Mari S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management is configurable, which allows me to tailor it to our needs. I also appreciate how it ties into other applications seamlessly and found the initial setup to be easy. **What do you dislike about ServiceNow IT Asset Management?** We customized too much early on **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track our assets, especially when employees leave the company. ### 33. Highly Customizable Asset Tracking, but Can Feel Overwhelming to Start **Rating:** 3.5/5.0 stars **Reviewed by:** Dan T. | ITSM Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that it is completely customizable, but sometimes that can be a bit overwhelming. But it's great to track lifecycles and assets. **What do you dislike about ServiceNow IT Asset Management?** Sometimes it's hard to know where to get started, because it is so customizable. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We used to keep track of laptops in spreadsheets, but now we have an easy way to track and view assets. ### 34. Detailed and Integrated, But Refinement Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Tim A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the deep level of detail and how it ties into the CMDB with ServiceNow IT Asset Management. **What do you dislike about ServiceNow IT Asset Management?** We could improve that sometimes you have to fill out a lot of unnecessary fields over and over again. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking costs and asset lifecycle, and it relates well to configuration items. ### 35. Streamlined Asset Management with Strong Integrations and Clear CI Data **Rating:** 4.0/5.0 stars **Reviewed by:** Venugopal Reddy B. | ServiceNow Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** How we manage assets, integrate with other systems, and differentiate the data from CIs. **What do you dislike about ServiceNow IT Asset Management?** I feel like we could include more detailed information when we bring things in, and then save and track it more accurately. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We have only just started, so there’s still a long way ahead before we can identify and solve any problems. ### 36. Simplifies IT Support with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management simplifies the way we manage and support our workforce. It integrates well with our ITOM and others in the platform. Overall, I'm quite satisfied with its performance. **What do you dislike about ServiceNow IT Asset Management?** Don't have anyhthing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management simplifies managing our workforce and supports ITOM integration, aiding in handling multiple catalogs across teams. ### 37. Easy Hardware Tracking and Accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Joe W. | Senior Application Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like being able to easily track where our hardware is and who has it. **What do you dislike about ServiceNow IT Asset Management?** The initial setup was a real pain point for us, and it took more effort than we expected to get everything up and running. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me know the age of our infrastructure hardware and proactively update it before anything fails. ### 38. Clear Asset Visibility in SN, but Needs Bulk CSV/XLSX Upload **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the way the assets are visible in the platform and how we can manage them inside SN **What do you dislike about ServiceNow IT Asset Management?** It would be great that there was a way to submit a bulk of data via CSV or XLSX **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It was very helpful in finish and centralize and inventory ### 39. ServiceNow IT Asset Management **Rating:** 3.5/5.0 stars **Reviewed by:** Dan W. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management is an is an integral part of our ITSM practice, without which the org could not realize tech debt and scope of enterprise devices. **What do you dislike about ServiceNow IT Asset Management?** Nothing currently, other then cost per asset. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We had the product previously but pivoted to another product due to an $16 per asset cost differential. ### 40. Customizable Workflow Management, Needs Better CMDB Support **Rating:** 4.0/5.0 stars **Reviewed by:** Anshul G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the workflow management in ServiceNow IT Asset Management. It allows us to configure customized workflows for different use cases, which is really helpful. **What do you dislike about ServiceNow IT Asset Management?** Building and configuring the CMDB is a bit challenging. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It provides a platform to escalate issues to relevant teams and allows us to configure customized workflows for different use cases. ### 41. Centralized Asset Management with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Julie G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like keeping everything in one spot with ServiceNow IT Asset Management. It helps in linking to incidents, preventing duplicate entries, and makes it easy for us to manage the assets on the company's network. **What do you dislike about ServiceNow IT Asset Management?** Nothing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I find ServiceNow IT Asset Management keeps everything in one spot, linking to incidents and preventing duplicate entries. ### 42. Effortless Asset Management with Smooth Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Samir S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management for its ease of use. The integration with catalog items and the easy workflow creations are features I enjoy the most. The initial setup was also easy. **What do you dislike about ServiceNow IT Asset Management?** all good **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking IT assets and managing the provisioning and retiring of equipment easily. ### 43. IT Service technician I **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** There’s plenty of information online to help with my work and I like analyzing data in CMDB, SAM, ITAM **What do you dislike about ServiceNow IT Asset Management?** I don’t dislike anything, it’s a fairly easy role **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It’s tracking hardware and software licenses that are being consumed or that are available, allows cost savings and easy reporting in SAM workspaces. ### 44. Easy-to-Use Asset Management that Organizes Effortlessly **Rating:** 3.5/5.0 stars **Reviewed by:** Kelli B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management keeps everything in a specific place that's easy to find. It's easy to use, and I find the tables very useful. The initial setup was very easy. **What do you dislike about ServiceNow IT Asset Management?** I don't dislike anything **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management keeps everything in a specific place, making it easy to find. ### 45. Intuitive UI, Great Discovery Features, and an Easy Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about ServiceNow IT Asset Management?** The discovery features, UI, plugins, overall ease of use, and the learning curve are all strong points. I also appreciate the available learning materials and the community. **What do you dislike about ServiceNow IT Asset Management?** Performance is good but most of the modules are paid and not available on PDI. AI related features are new and demand better examples and courses. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me manage software licenses more effectively, reduce costs, and gain better insights for optimization. ### 46. Effortless Asset Management with Great Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel B. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management just works and has great out-of-the-box dashboards. These dashboards provide a great overview for our day-to-day tasks and management, which is really helpful. **What do you dislike about ServiceNow IT Asset Management?** nothing it just works **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for allocation of our hardware and software, providing better control over asset management. ### 47. Streamlined IT Asset Management with Valuable Features **Rating:** 5.0/5.0 stars **Reviewed by:** a n. **Reviewed Date:** December 11, 2025 **What do you like best about ServiceNow IT Asset Management?** I appreciate ServiceNow IT Asset Management for its features like software license optimization, automated reclamation of licenses, and accurate asset tracking, which help in reducing costs by eliminating waste and preventing over-purchase. It also makes it easier for us to accurately predict our asset management budget during estimates. Once we set up the CMDB and the Asset table, the process was seamless. **What do you dislike about ServiceNow IT Asset Management?** I wish we could get AI involved to make tracking of individual assets more seamless and also gain more insight through dashboards and PIs. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track, control, and optimize hardware and software, reducing risk, ensuring compliance, and cutting costs. Features like software license optimization and automated reclamation help accurately predict our asset management budget and eliminate waste. ### 48. Asset Management **Rating:** 3.5/5.0 stars **Reviewed by:** Jorge T. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Use of ServiceNow ITAM tightly integrates with CMDB. Tracks who owns assets, where they are, and their lifecycle. **What do you dislike about ServiceNow IT Asset Management?** I’m on the user end. I’m not sure if it’s the way we have customized ITAM or if it’s out of the box. No opinion. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It’s solves our messy manual asset tagging. ### 49. Comprehensive Asset Management with Seamless Integration and Real-Time Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Vandita T. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about ServiceNow IT Asset Management?** Provides full visibility and control across the asset lifecycle. Automates tracking and reduces compliance risks. Integrates seamlessly with CMDB and ITSM for accurate data. Optimizes software and hardware costs through real-time insights. Enhances governance and decision-making with unified asset data. **What do you dislike about ServiceNow IT Asset Management?** Initial setup and data normalization can be complex and time-consuming. • Integrations with external procurement or finance tools sometimes need extra customisation. • License reconciliation for large vendors can be challenging without clean discovery data. Continuous data accuracy requires strong governance and stakeholder alignment. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Eliminates manual tracking by automating asset lifecycle management. • Improves compliance through accurate license and contract management. • Reduces costs by identifying unused or duplicate assets and optimizing licenses. • Enhances visibility with real-time asset data linked to CMDB and ITSM processes. • Supports better decisions with actionable insights for procurement and governance. ### 50. Assets Good **Rating:** 4.5/5.0 stars **Reviewed by:** Sri R. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** Disscovery of assets and having everything aligned is great. Assets play a major role in our organization **What do you dislike about ServiceNow IT Asset Management?** Clean data helps things to move faster, so having clean data is crucial it put all efforts great **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Clean data is crucial so when I get it going it makes the whole process ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+14%3A26%3A12+-0500&secure%5Bsession_id%5D=a11dd64a-65e5-4814-a9b7-218fa83667bb&secure%5Btoken%5D=bde35caccd3fb21a0dc881efb17a43fdb756e4d4256100a64b22e3fc683b2536&format=llm_user) ## ServiceNow IT Asset Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Cost Optimization** - Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (150 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,952 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews)