--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 506 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 506 scale: '5' date_modified: '2026-08-10' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 506 ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons **What users like:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. (45 reviews) - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. (19 reviews) - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. (15 reviews) - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. (15 reviews) - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. (14 reviews) - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. (7 reviews) - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. (7 reviews) - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. Robust Support for Large Teams, Despite Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow IT Asset Management?** I find ServiceNow IT Asset Management valuable for quickly analyzing ticket updates thanks to the AI support, which provides a short summary making it easier to act within SLA. **What do you dislike about ServiceNow IT Asset Management?** I feel that ServiceNow IT Asset Management needs to improve its automation capabilities. Also, the interface feels difficult to understand, making the learning curve quite steep. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps me easily analyze tickets with AI support and take action within SLA. It needs updates on model layouts and interconnected windows for better change and incident management. ### 2. Effortless Asset Management for Large Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Shawnna K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management makes it easy to update and locate equipment. It's really helpful for keeping equipment updated and I find the process of loading new equipment and assigning it to users quite straightforward. The overall ease of use is a big plus for me, and the initial setup was simple too. **What do you dislike about ServiceNow IT Asset Management?** nothing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management keeps equipment updated and makes it easy to update and locate equipment, plus loading new equipment and assigning it to users is simple. ### 3. Effortless Asset Tracking with Compliance Focus **Rating:** 4.0/5.0 stars **Reviewed by:** Travis J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management provides a dedicated place to track our assets that everyone can support. I also value the recommendations for changing licenses based on utilization. The initial setup was easy, which is always a plus. **What do you dislike about ServiceNow IT Asset Management?** I think making it easier to manage through AI. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us manage our inventory for compliance and provides a dedicated place to track assets that everyone can support. I value its recommendations to change licenses based on utilization. ### 4. Effortless Asset Management, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management is easy to use. It centralizes all of the data for our assets, helping me to look at my configuration items and view my assets. I also appreciate the search feature, which I mostly use as it enhances my experience with the product. **What do you dislike about ServiceNow IT Asset Management?** NA **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to look at my CI's. It centralizes all of the data for our assets, which is easy to use and helps me view my assets. ### 5. Effortless Device Management, Consider UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssiana V. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management helps keep track of everything in one uniform place with the necessary tags and information. I appreciate the ability to easily filter for devices, making it much simpler compared to searching through a huge spreadsheet to find what I need. **What do you dislike about ServiceNow IT Asset Management?** I am not sure, maybe a better UI. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to keep track of all devices in a uniform place with necessary tags, saving me from searching through huge spreadsheets. ### 6. Brilliant Asset Tracking, Slightly Complex CI **Rating:** 5.0/5.0 stars **Reviewed by:** Shane G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management because it allows me to track hardware and software allocations as well as license levels. I appreciate the fact that it gives me an overall picture of where I stand. I also enjoy the ability to discover. **What do you dislike about ServiceNow IT Asset Management?** the CI is complicated and needs to be more intuitive **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management allows me to track hardware, software allocations, and license levels, giving me an overall picture of where I stand and the ability to discover. ### 7. Powerful Asset Tracking, But Setup and Interface Take Time to Master **Rating:** 3.5/5.0 stars **Reviewed by:** Jatin C. | Project Researcher , Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about ServiceNow IT Asset Management?** The asset tracking and inventory management features are quite useful for managing IT resources across the organization. **What do you dislike about ServiceNow IT Asset Management?** The interface can feel complex and the initial setup and configuration takes considerable time and effort. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps manage and track IT assets across departments, reducing manual effort and improving visibility into hardware and software inventory. ### 8. Unlimited possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir S. | Director, Project management **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Even though the key to every good asset management platform hides in the underlying data, ServiceNow makes the overall process establishment a breeze and the user interface is very intuitive. After several attempts with other vendors, we really hit the sweet spot with ServiceNow. **What do you dislike about ServiceNow IT Asset Management?** Nothing really - it all looks and works great so far **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We have a lot of endpoints so keeping the CMDB data nicely in order allows us to have much more precise and faster incident responses ### 9. Effortless Asset Tracking with Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** George R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I find ServiceNow IT Asset Management easy to use, making it simpler to track the allocation of laptops to users. The related list features are particularly valuable to me as they make it easy to see users related to assets. I also appreciated how very easy the initial setup was for our team. **What do you dislike about ServiceNow IT Asset Management?** The procurement features are a bit difficult to implement. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track asset allocation, manage their lifecycle, and plan refreshes efficiently. ### 10. Centralized IT Asset Management That Improves Compliance and Cost Control **Rating:** 4.0/5.0 stars **Reviewed by:** Tirupati Rao c. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about ServiceNow IT Asset Management?** My experience with ServiceNow IT Asset Management (ITAM) has been very positive. The platform provides a centralized solution for managing hardware, software, and other IT assets throughout their lifecycle. It helps organizations maintain accurate asset inventories, improve compliance, and optimize costs. **What do you dislike about ServiceNow IT Asset Management?** I didn't find anything negative in ITAM.. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Day to Day life in the corporate would be in a clean and generative way ### 11. Effortless Full Lifecycle Management for IT Assets **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad J. | ICT Specialist 2, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ServiceNow IT Asset Management?** Manage the full lifecycle of your hardware, software, and cloud-based IT assets. **What do you dislike about ServiceNow IT Asset Management?** The licensing costs are high, the learning curve is a bit long, and the implementation process needs efforts **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** IT asset lifecycle management that provides a single, reliable source of true data. ### 12. Simplicity in Managing Assets and CIs **Rating:** 4.0/5.0 stars **Reviewed by:** Souryakone S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management for asset and CI management and appreciate the good management with good data it provides. I like its simplicity, which makes the experience smooth. I value the relationship between all CIs, service instances, and assets, as it benefits my processes. **What do you dislike about ServiceNow IT Asset Management?** I have some issues with the configuration on some field mapping between assets and CIs. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for effective asset and CI management, with good data quality and simplicity. ### 13. Enterprise ITSM and CMDB Tool for Global Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** RaviShankar S. | Senior Enterprise Cloud Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ServiceNow IT Asset Management?** Now Service now supports agentic AI and supports cutting edge cloud platforms and data platforms. **What do you dislike about ServiceNow IT Asset Management?** Renewal costs should be flexible by customer volumes **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Incident, change, problem Management. IT Asset CMDB. ### 14. Essential for Asset Tracking, Needs License Management Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Heather C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management solved the problem of tracking our hardware assets and enabling asset tagging. It has been particularly useful in managing hardware and software asset management, as well as tracking hardware lifecycle and software licensing. **What do you dislike about ServiceNow IT Asset Management?** Software entitlements is a little difficult. The initial setup and model normalization. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking hardware lifecycles and software licensing. It solved the problem of tracking our hardware assets and enabled asset tagging. ### 15. Challenging Setup, But Integration Powerhouse **Rating:** 3.5/5.0 stars **Reviewed by:** Rajesh B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like its integration with Intune and Tanium, which helps us track assets from various domains because we have multiple Intune instances. Automating with ServiceNow IT Asset Management reduced the manual intervention that we had while tracking devices via Excel. **What do you dislike about ServiceNow IT Asset Management?** Everything else.. setup has been tedious, broken workflows. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track hardware and software assets, automate tracking from multiple Intune instances, and reduce manual intervention from Excel, helping manage assets across various domains. ### 16. Powerful Lifecycle Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management provides a centralized, real-time view of all assets, improving accuracy and decision-making Automation of asset lifecycle processes reduces manual work, errors, and operational costs **What do you dislike about ServiceNow IT Asset Management?** High licensing and customization costs can make it expensive for smaller teams or companies Steep learning curve and user experience challenges can slow adoption without proper training **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management solves lack of asset visibility by centralizing all hardware and software data, helping me make more accurate, data-driven decisions It addresses manual, error-prone processes by automating the asset lifecycle, which saves time and reduces operational risk in my day-to-day work ### 17. Centralized Asset Management with Insightful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Amber S. | Lead Workflow Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I like being able to see all assets in one spot and being able to report on it all. It works well in helping us always ensure that our assets availability matches the upcoming need. **What do you dislike about ServiceNow IT Asset Management?** after configuring, creating bundles was difficult. The initial setup was somewhat difficult. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us track deployed assets and stock while enabling employee requests. I like having all assets visible in one place for reporting, ensuring availability aligns with needs. ### 18. Centralized Asset Management with Room for Setup Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Robert B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the centralized ability of ServiceNow IT Asset Management to harmonize focus and data on assets, lifecycle, and approvals. It provides consistency and improves adherence, giving me confidence that we are managing effectively. **What do you dislike about ServiceNow IT Asset Management?** the initial learning curve was difficult to climb **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us manage inventory and provides a central ability to harmonize focus and data on assets, lifecycle, and approvals. It ensures consistency, improves adherence, and gives us confidence in managing effectively. ### 19. Robust and easier to use **Rating:** 3.5/5.0 stars **Reviewed by:** Adam R. | IT Quality Control Technician **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** While setting it up wasn’t easy in the slightest, the data we receive and are able to access made the process worth it. The process difficulties stem from internal issues with our data rather than the process with ServiceNow **What do you dislike about ServiceNow IT Asset Management?** At times the information can be overwhelming as well as the customizations and widgets that can be applied **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Lack of control. We were unable to accurate account for every device, software and or asset across the organization ### 20. Seamless IT Equipment Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Joe L. | Technical Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ServiceNow IT Asset Management?** I love ServiceNow IT Asset Management. It's very easy to use, and the GUI is a big plus. I also enjoy the fluidity and customization it offers. Setting it up was very smooth for our team, with no issues. **What do you dislike about ServiceNow IT Asset Management?** Adding more use states. That would be a helpful tool to add for my company. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us catalogue all our IT equipment in one place. I like how easy it is to use, the GUI, and its fluidity and customization. ### 21. Streamlined IT Asset Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Avik M. | Senior Manager IT Asset and Client Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability to manage the whole Asset Lifecycle with ServiceNow IT Asset Management. This capability helps me by reducing manual work hours and providing a better audit trail. **What do you dislike about ServiceNow IT Asset Management?** No option to manage European Computer Keyboard layout options under a specific computer model. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage IT hardware like laptops and desktops. It provides visibility of all priority asset classes, reduces manual work hours, and creates a better audit trail. ### 22. User-Friendly with Powerful Configuration Options **Rating:** 4.0/5.0 stars **Reviewed by:** Wout V. | Transformation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about ServiceNow IT Asset Management?** Wide range of configuration possibilities + user friendly **What do you dislike about ServiceNow IT Asset Management?** Limiter Ai usage, would be Nice to have a ai bot suggesting clean up/removal of certain tickets/services which are not used nu platform users **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Mapping all services a Company /it department offers ### 23. Excellent Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart R. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** In addition to being a very thorough asset database, the built-in platform analytics help us immensely with asset life cycle planning and budgeting. **What do you dislike about ServiceNow IT Asset Management?** Some of the cross-talk between asset management and the CMDB isn’t always clear or well defined, and it could be refined further to make the relationship between the two easier to understand. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It makes planning for asset refreshes much easier and helps us budget more accurately, so we’re not over- or under-budgeting. ### 24. Efficient Asset Management with Some Setup Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Connor O. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the direct and simple flows for better business out-of-the-box as they are easy to understand and apply to our processes. I also appreciate the mobile experience which plays a crucial role. **What do you dislike about ServiceNow IT Asset Management?** Some of the backend could use better docs, especially more info on flows. Also, the initial setup was a mixed bag because of issues with buy-in. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking important asset data and protecting us against audits. ### 25. Effortlessly Automates Asset Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Service now Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how automated everything is with ServiceNow IT Asset Management, making asset onboarding and tracking automatic and efficient. I also appreciate how well it integrates into other systems, which adds to its value. The initial setup was very easy, which made the transition smooth. **What do you dislike about ServiceNow IT Asset Management?** I like everything **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management allows us to onboard assets automatically and track them. I like how automated everything is and how well it integrates into other systems. ### 26. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme F. | Head of IT Service Delivery **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I started my ServiceNow journey in April this year and it has totally transformed the way we manage our assets across our business **What do you dislike about ServiceNow IT Asset Management?** Downsides are difficult to say but maybe more enhancements to link with Azure and Intune so that you could do the config on ServiceNow instead of opening the Azure console **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** All of our assets are now in one place, we can see real time statistics on the device health and lifecycle ### 27. Top Choice for Transitioning from Obsolete Systems **Rating:** 5.0/5.0 stars **Reviewed by:** tim b. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I find that ServiceNow IT Asset Management's cloud solution is clean and straightforward. It's also considered best of breed compared to the obsolete system we previously used. Although we have not implemented it yet, the demo looked promising, and my enthusiasm is backed by the fact that I would recommend it with a score of 10 out of 10. **What do you dislike about ServiceNow IT Asset Management?** nothing so far. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I find ServiceNow IT Asset Management helps in resolving customer issues effectively. ### 28. Pro and cons **Rating:** 4.5/5.0 stars **Reviewed by:** mihir b. | IT Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ServiceNow IT Asset Management?** We can create a manual dashboard for the best setup we want, and we can use the service now. **What do you dislike about ServiceNow IT Asset Management?** It keeps the recording disabled in several situations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps me maintain records of users along with their asset numbers. ### 29. Exceptional UX and Integration, Needs More SaaS Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management for software and hardware asset management. I like the UX, which is important for me, as it makes using the tool a better experience. I also appreciate the integrations that ServiceNow offers, as they are essential for keeping everything connected. **What do you dislike about ServiceNow IT Asset Management?** I think more integrations for SaaS providers could be improved. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps me with compliance and cost efficiency while managing software and hardware assets. ### 30. Versatile but Setup and Asset Duplication Challenges **Rating:** 2.5/5.0 stars **Reviewed by:** Jared L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management for its versatility. I find the ability to track assets and create assets and configuration items (CIs) valuable. **What do you dislike about ServiceNow IT Asset Management?** I encounter issues with duplicate assets and configuration items (CIs). The initial setup took a few months because the team wanted customizations to fit their business. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking assets, user entitlements, and software, providing audit trails for asset movement and software assignments. ### 31. Promising Tool for Asset Management with Implementation Underway **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability of ServiceNow IT Asset Management to track application visibility, financial tracking, and avoid duplication of licenses, all presented in a dashboard. **What do you dislike about ServiceNow IT Asset Management?** I'm not completely sure yet, but it sounds like ongoing maintenance might be effort intensive. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I anticipate using ServiceNow IT Asset Management for application visibility, financial tracking, and avoiding license duplication. It enables me to track these in a dashboard, helping inform discussions with the Finance team. ### 32. Robust Data Integration with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Annie G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management can obtain information from multiple sources. The initial setup was easy, which was a relief. **What do you dislike about ServiceNow IT Asset Management?** I find duplicate removals or audits to be an area that could be improved. It would be great if there was a way to easily scan for duplicates and suggest resolutions via AI. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track servers and discover data from multiple sources for consolidation. ### 33. Centralizes Asset Management with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management for managing all the asset inventory in our enterprise. I appreciate the ease of having everything in one place. I like the navigation and reporting capability because it's easy to review and share. The initial setup was easy. **What do you dislike about ServiceNow IT Asset Management?** NA **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing asset inventory, with ease having everything in one place. It makes navigation and reporting easy to review and share. ### 34. Automatic Hardware & Software Asset Discovery That Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Doug S. | Sr. Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** Automatic Discovery of Hardware and Software Assets **What do you dislike about ServiceNow IT Asset Management?** Setup of Models and linking to discovered Models can be a but complex **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Provides a complete view of all the Hardware and Software Assets in the organization ### 35. A managed asset earns, while an unmanaged asset can erode margins **Rating:** 3.5/5.0 stars **Reviewed by:** Prashant J. | Technical Executive **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** End to end life cycle management of all hardware and software assets including subscriptions. Integration with procurement and role based dashboards. CIO aligned cost mgmt kpi **What do you dislike about ServiceNow IT Asset Management?** Changes that happen to software licenses by oem including migration and m&a by OEM are difficult to manage **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** CIO and CFO aligned decision making. Retire non roi assets, reinvest into new Tech and new transformations with a year on year budget control and budget release ### 36. Comprehensive Asset Management, Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Amber N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management for its end-to-end lifecycle management. It really helps by keeping all of our asset information in one place, which is important for tracking our software and hardware assets. **What do you dislike about ServiceNow IT Asset Management?** It doesn't seem well integrated with the procurement and contract modules. The initial setup was not very easy. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps us track our software and hardware assets and keeps all of our assets information in one place. ### 37. Well rounded product for Asset and Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Uday C. **Reviewed Date:** July 30, 2026 **What do you like best about ServiceNow IT Asset Management?** A well-rounded product for asset and service management. **What do you dislike about ServiceNow IT Asset Management?** Recent UX changes were a lot to get used to **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Greater visibility to asset management and ease of use ### 38. Efficient Asset Tracking, Needs Duplication Fix **Rating:** 2.0/5.0 stars **Reviewed by:** Michelle R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability to use API hooks with Lenovo to track computer warranty information. It's helpful because it automatically imports when the asset was purchased and tracks the warranty status. Also, the initial setup of ServiceNow IT Asset Management was easy. **What do you dislike about ServiceNow IT Asset Management?** Duplicate entries **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us keep tabs on assets in the field, automatically importing purchase dates and tracking warranty status using API hooks with Lenovo. ### 39. Great UI, Dashboard Shines, Reporting Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the user interface of ServiceNow IT Asset Management, even though I can't cite anything specific, it's generally good. I also find the dashboard feature particularly helpful because it makes tracking things very easy. **What do you dislike about ServiceNow IT Asset Management?** The reporting tool should be improved as it currently takes significant effort to learn and use. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track and manage tasks easily during project execution. The dashboard feature makes tracking things very easy. ### 40. Pretty Good Tool for Managing IT Assets **Rating:** 3.5/5.0 stars **Reviewed by:** Hari T. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about ServiceNow IT Asset Management?** I like how it make easy to keep track of hardware n software stuff in one place. The dashboard is pretty simple, and I can quickly see which assets are used or need replace. It also save me lot of time because many updates and reports happen auto, no need do manual work much. **What do you dislike about ServiceNow IT Asset Management?** sometimes it feels litlle slow when loading big data reports, and few screensake extra click to get what i want. setup was a bit confusing at start, need sometime to learn. also wich UI can be little more modern look. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** it helps us to see what assets in one place,so we dont loose the track of laptops or software liscence.Before we use lot of Excel and lot of manual work, now most of it auto and less mistake. it also give good reportsso management can plan budget betterand replace old assets on time. ### 41. Know your assets **Rating:** 4.5/5.0 stars **Reviewed by:** eilene p. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** IT asset management allows us to know our assets, who has them, where they are, what's on them and manage the lifecycle is that assets and it's relationships **What do you dislike about ServiceNow IT Asset Management?** Like any other product that takes a while to get it set up properly but once you get the work clothes going as you need then it's great **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** To know what our assets are, where they are and who is using them ### 42. Effortless Asset Visibility and Control **Rating:** 5.0/5.0 stars **Reviewed by:** Arron P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the easy deployment of ServiceNow IT Asset Management and the great understanding it provides of hardware. The visibility and control over client endpoints is valuable to me. The setup process was simple with support from an implementation partner, and I appreciate the integration with SCCM. **What do you dislike about ServiceNow IT Asset Management?** n/a **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for visibility and control of client endpoints, with easy deployment and great understanding of hardware. ### 43. Effortless Asset Management with Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Bernie W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I find ServiceNow IT Asset Management user-friendly, which is a big plus for me. I also like the ability to create and run reports for specific data information. Additionally, the initial setup was pretty seamless. **What do you dislike about ServiceNow IT Asset Management?** Understanding Now Assist **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for discovering devices and assignees, managing over 13,000 hardware devices effortlessly. It's user-friendly and allows me to create and run reports for specific data information. ### 44. Centralized Asset Management with Real-Time Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra N. | Head of DC Infrastructure Foundation Processes **Reviewed Date:** November 22, 2025 **What do you like best about ServiceNow IT Asset Management?** I truly appreciate how ServiceNow IT Asset Management provides a single system for recording our hardware assets, which greatly enhances tracking and visibility. The platform offers accurate inventory and stock management, reducing the need for manual work significantly. The features like Hardware Lifecycle Management are invaluable, helping optimize asset use, cut down costs, and ensure compliance effortlessly. Additionally, the Asset Workspace centralizes asset control, enabling faster and more informed IT decisions. The Dashboards are particularly useful as they provide real-time insights for proactive management and reporting. I find the initial setup to be really easy, and any challenges in adoption were effectively overcome through change management strategies. Overall, these capabilities make it an indispensable tool for our global operations. **What do you dislike about ServiceNow IT Asset Management?** I think we need to work more on the link between Assets and CIs and their workflows to enable them for future automations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to centralize hardware asset management globally, improving tracking, visibility, inventory accuracy, and reducing manual work. It helps optimize asset use, reduce costs, ensure compliance, and provides real-time insights for proactive management. ### 45. Streamlined IT Asset Management for Large Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Simon K J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ease of use and discovery with ServiceNow IT Asset Management. It's web-based and platform-agnostic, which makes it really accessible. **What do you dislike about ServiceNow IT Asset Management?** I find the rationalization of asset names and vendors needs improvement, along with the automated mapping to configuration items. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for managing servers, applications, cloud services, company laptops, and mobile devices. It solves discovery, updating, tracking, and retirement of IT assets. ### 46. Effortless Asset Tracking and Procurement Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management lets me know who has assets and where they are, which was impossible before. The procurement feature works really well too, and it helps save the company money. The initial setup was very easy. **What do you dislike about ServiceNow IT Asset Management?** Nothing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps track IT assets effectively, saving our company money by providing visibility into who has assets and their location, and supporting procurement. ### 47. User-Friendly but Pricey with Clunky Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Santanu B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ease of use of ServiceNow IT Asset Management. **What do you dislike about ServiceNow IT Asset Management?** Pricing and the setup process can be a bit clunky. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for ticket queuing. ### 48. Seamless Asset & CMDB Integration Keeps Records Perfectly Synced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I love that the asset management database directly integrates with the configuration management database. This is very helpful for keeping information synced between related records while limited the view of data about the asset for the operational vs financial view point. **What do you dislike about ServiceNow IT Asset Management?** The need of the PPN or model ID for normalization to work as there are times when this isn't known or available. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The ability to track stock and ensure that items are issued out to employees and not simply walking off. I also like that software allocations are tracked in real time to help ensure that we stay within the paid entitlements we have. ### 49. SAM Pro review **Rating:** 2.0/5.0 stars **Reviewed by:** john a. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** SAM pro implementation is not that difficult. There is a need for proper training for the fulfillers. Scaling properly within the org is the next challenge. **What do you dislike about ServiceNow IT Asset Management?** It isn’t being used broadly across all software we own all at once. Each piece of software requires its own configuration, and there’s a separate admin effort involved for each one. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Financial tracking of software assets. Able to easily report savings ### 50. Effective Asset Tracking, Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** david t. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability to know where assets are with ServiceNow IT Asset Management and appreciate how it helps with device cost management. **What do you dislike about ServiceNow IT Asset Management?** I found the prompts for input and the ability to easily import data could use some improvement in ServiceNow IT Asset Management. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking our assets and knowing where they are, which helps with device cost management. ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+10%3A37%3A27+-0500&secure%5Bsession_id%5D=a05b17c5-647f-4e3b-9efb-74f7d8eee971&secure%5Btoken%5D=66509429daef3a38b663948849ee4742a60e34851ba7a8e9a35f0d86971f6519&format=llm_user) ## ServiceNow IT Asset Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BigFix Inventory](https://www.g2.com/products/bigfix-inventory/reviews) - [CG4](https://www.g2.com/products/cg4/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) - [Icertis Contract Management Software](https://www.g2.com/products/icertis-contract-management-software/reviews) - [IncidentMonitor](https://www.g2.com/products/incidentmonitor/reviews) - [ITS Jamf Integration](https://www.g2.com/products/its-jamf-integration/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Dynamics 365 Supply Chain Management](https://www.g2.com/products/microsoft-dynamics-365-supply-chain-management/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Intune Advanced Analytics](https://www.g2.com/products/microsoft-intune-advanced-analytics/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenLM](https://www.g2.com/products/openlm/reviews) - [Parallels Mac Management for Microsoft SCCM](https://www.g2.com/products/parallels-mac-management-for-microsoft-sccm/reviews) - [PEGA Pool](https://www.g2.com/products/pega-pool/reviews) - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews) - [Resolution MD](https://www.g2.com/products/resolution-md/reviews) - [Samsung SDS](https://www.g2.com/products/samsung-sds/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) - [Tanium](https://www.g2.com/products/tanium/reviews) - [Wiz](https://www.g2.com/products/wiz-wiz/reviews) ## ServiceNow IT Asset Management Features **Operations** - Scheduling - Automation - Multi-Cloud Management - Usage Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Cost Optimization** - Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (147 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,952 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews)