--- title: ServiceNow IT Asset Management Reviews meta\_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 506 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 506 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews & Product Details Visit Website Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. * * * Product Website ServiceNow IT Asset Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Asset Management Community](https://www.g2.com/products/servicenow-it-asset-management/discuss) Solution Type All-in-One Overview by Faith Chia Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Asset Management Integrations (38) What do users say about integrations? 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LA Lakshit Rana A. Sales Development Representative Mid-Market (51-1000 emp.) 3/26/2026 "Centralized Asset Lifecycle Visibility That Streamlines Tracking and Compliance" 5/5 What do you like best about ServiceNow IT Asset Management? I like the centralized visibility it provides across the entire asset lifecycle. It makes tracking, cost control, and compliance much more efficient without relying on manual processes. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? While it’s powerful, it can feel complex to set up and navigate initially. The learning curve is a bit steep, especially for new users, and some workflows could be more intuitive. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps solve the lack of visibility and control over assets across their lifecycle. By centralizing asset data, it reduces manual tracking, improves compliance, and helps optimize costs. This has made it easier to manage assets efficiently and make more informed decisions. Review collected by and hosted on G2.com. Show More 6/8/2026 Validated ReviewerIncentivizedSource: G2 invite RP Rajesh P. Small-Business (50 or fewer emp.) 5/6/2026 "Efficient Hardware Management, but Needs Vendor Support" 4/5 What do you like best about ServiceNow IT Asset Management? I use ServiceNow IT Asset Management for hardware onboarding and refresh. I really appreciate the zero touch workflow because it helps to order, track, and deploy seamlessly, which used to be a pain point due to the need to integrate multiple systems and manual tasks. The Hardware Asset Management part makes device onboarding and refresh easy to maintain. Additionally, the initial setup is super easy thanks to good documentation and training. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I find that normalization breaks, and the content source should be provided by the vendor for support. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management makes hardware onboarding and refresh easy by integrating multiple systems and automating tasks. The zero-touch workflow helps order, track, and deploy devices seamlessly, simplifying hardware asset management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AT Angie T. Enterprise (\> 1000 emp.) 5/6/2026 "Efficient Asset Management with Centralized Visibility" 4/5 What do you like best about ServiceNow IT Asset Management? I appreciate ServiceNow IT Asset Management for providing visibility, management, cost savings, and enhancing the employee experience. It avoids the hassle of manual tracking and significantly improves the employee experience. I find it invaluable for solving many problems and offering a centralized view, which makes management more efficient. It's also effective because it requires fewer people to track and manage assets. The initial setup was fairly easy, and any delays were on our side. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I think the cost effectiveness for the commercial market could be improved. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management for visibility, management, cost savings, and improving employee experience. It avoids manual tracking and requires fewer people to track or manage assets, giving me a centralized view. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Siddharth B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddharth B.") SB Siddharth B. Associate Data Scientist Enterprise (\> 1000 emp.) 4/23/2026 "Streamlines IT Asset Lifecycle, Needs UI Polishing" 4/5 What do you like best about ServiceNow IT Asset Management? I really like the end-to-end asset lifecycle tracking in ServiceNow IT Asset Management. It allows me to see the full history of an issue, making it easier to make informed decisions about upgrades, replacements, or reallocations. This feature significantly improves efficiency, reduces errors, and ensures that company resources are being used properly. Additionally, I found the initial setup quite simple, just a few clicks and it was done. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? The UI can be improved. Simplifying navigation and customizable dashboards would make it easier to use in day-to-day tasks. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to track assets and ensure proper allocation, reducing manual effort with automation. It helps monitor asset usage, handle requests, and maintain records, improving efficiency and reducing errors with end-to-end asset lifecycle tracking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KY Kathy Y. Enterprise (\> 1000 emp.) 5/6/2026 "Effective Asset Tracking with a Pricey Expansion" 2.5/5 What do you like best about ServiceNow IT Asset Management? I use ServiceNow IT Asset Management for tracking and auditability of assets, and I really appreciate the self-service asset attestation, asset audits, and disposals tracking. These features help me maintain an accurate inventory and track disposals for fixed assets reporting. Additionally, the integration with Dell is helpful in augmenting CMDB and ITSM. The initial setup was relatively easy too. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I don't like the price increase. When we started, only computers and other certain resource categories were tracked. Now they added monitors, printers, making it very costly. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management for accurate and reliable asset inventory management and tracking disposals. It helps with self-service asset attestation, asset audits, and disposals tracking, augmenting our asset management processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AM Alejandro M. Enterprise (\> 1000 emp.) 5/7/2026 "Comprehensive Asset Management Simplified" 4.5/5 What do you like best about ServiceNow IT Asset Management? I like the hardware normalization and lifecycle process in ServiceNow IT Asset Management because it makes it easier to maintain and keep track of assets. I appreciate the advanced auditing, as it helps us build automation and be in compliance from a licensing standpoint. I also value license compliance and optimization, and software reclamation features. Additionally, the integrations with SaaS providers are beneficial. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? nothing I can think of Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management for hardware and software management. It handles hardware, software, and publisher inventory well. Hardware normalization, lifecycle processes, and advanced auditing make it easier to maintain and keep track. It builds automation and ensures compliance from a licensing standpoint. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Harita R D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harita R D.") HD Harita R D. Business System Analyst Mid-Market (51-1000 emp.) 4/24/2026 "Effortless Asset Management with Stellar Compliance" 5/5 What do you like best about ServiceNow IT Asset Management? I like how ServiceNow IT Asset Management makes tracking company laptops and software subscriptions easier during asset refresh and replacements. As someone working for a local authority, it's encouraging to track both IT and non-technical assets effectively. It also supports compliance and governance, which is crucial for our operations. The end-to-end lifecycle automation being easier is a standout feature for switching from Ivanti. I've heard that the initial setup was pretty straightforward, although I wasn't directly involved. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? Not really Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to track and manage IT assets effectively. It helps with licensing, maintenance, costs, audit, and ITSM. Tracking company laptops and software subscriptions is easier, improving compliance and governance. Lifecycle automation is straightforward. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KY Katie Y. Enterprise (\> 1000 emp.) 5/7/2026 "Powerful Asset Management with a Need for Better Training" 5/5 What do you like best about ServiceNow IT Asset Management? I love the capability of being able to normalize the model IDs and other model information with HAM PRO, it allows me to better report on hardware assets within the firm. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I need better education for users on how to read CI records to identify the logical and physical components within it. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? ServiceNow IT Asset Management helps my team track assets and identify problematic CI records accurately, which improves reporting on hardware assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign PC Poojitha C. Enterprise (\> 1000 emp.) 5/7/2026 "Streamlined Asset Management with Robust Integration" 5/5 What do you like best about ServiceNow IT Asset Management? I like the capability of ServiceNow IT Asset Management to manage the entire lifecycle of hardware, software, and cloud products. I appreciate the structured way it helps in tracking assets and retiring them through the right process. I also like the hardware lifecycle refresh feature and its capability to integrate with other tools, bringing information into ServiceNow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? While integrating with other tools, some out-of-the-box integrations don't work very well. It would be helpful to have more logs and more documentation with FAQ to help resolve common errors. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? I use ServiceNow IT Asset Management to manage the lifecycle of assets and ensure tracking and retiring them in a structured process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Adityapratap Singh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adityapratap Singh G.") AG Adityapratap Singh G. Staff Enablement Manager Enterprise (\> 1000 emp.) 6/15/2026 "Intuitive UI with a Steep Learning Curve" 5/5 What do you like best about ServiceNow IT Asset Management? I really like the user interface of ServiceNow IT Asset Management; it was amazing and allowed us to work pretty easily. We were able to replace our legacy system and integrate the analytics part without much hassle. The initial setup was straightforward due to the dedicated team from both the ServiceNow team and our internal IT team, which made the rollout very easy. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Asset Management? I would say the learning curve for the tool is pretty steep at times. So it took us some time to get used to it. Review collected by and hosted on G2.com. What problems is ServiceNow IT Asset Management solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Asset Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Asset Management ](https://www.g2.com/products/servicenow-it-asset-management/discussions/new) GU Guest User • Last activity 4 months ago What is ServiceNow IT Asset Management used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) ![Hyatt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hyatt H.") HH Hyatt Hollman • Last activity 3 months ago How are you handling auto-discovery and normalization in ServiceNow IT Asset Management? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-auto-discovery-and-normalization-in-servicenow-it-asset-management) [ View all Discussions ](https://www.g2.com/products/servicenow-it-asset-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 17 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-asset-management/pricing) ServiceNow IT Asset Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image") Flexera One 4.3/5(167) [ Compare Now ](https://www.g2.com/compare/flexera-one-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab4ffeb80266da30d3a0a2cd41baf402/scrut-automation.jpg "Product Avatar Image") Scrut Automation 4.9/5(1,313) [ Compare Now ](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) ##### ##### ServiceNow IT Asset Management Features Operations Scheduling Asset Inventory Hardware Asset Inventory Software Asset Inventory Cloud Asset Inventory Management Central Dashboard Asset Policy Management Risk Management Generative AI AI Text Generation AI Text Generation [ View More Features ](https://www.g2.com/products/servicenow-it-asset-management/features) ## Top-Rated Alternatives [ ![Flexera One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flexera One") Flexera One 4.3/5(167) ](https://www.g2.com/products/flexera-one/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Scrut Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scrut Automation") Scrut Automation 4.9/5(1,313) ](https://www.g2.com/products/scrut-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-asset-management/competitors/alternatives) ##### Categories on G2 [IT Asset Management](https://www.g2.com/categories/it-asset-management)[Cloud Cost Management](https://www.g2.com/categories/cloud-cost-management) ##### Explore More [What cloud migration assessment solutions generate clear 7R prioritization and migration roadmaps without requiring extensive technical documentation?](https://www.g2.com/discussions/what-cloud-migration-assessment-solutions-generate-clear-7r-prioritization-and-migration-roadmaps-without-requiring-extensive-technical-documentation)[What features matter most in an inspection management platform for a team tracking inspection scores and findings across more than a dozen locations?](https://www.g2.com/discussions/what-features-matter-most-in-an-inspection-management-platform-for-a-team-tracking-inspection-scores-and-findings-across-more-than-a-dozen-locations)[Which is the best app for hosting virtual events](https://www.g2.com/discussions/which-is-the-best-app-for-hosting-virtual-events) [Which product analytics platforms are genuinely useful for an early-stage startup that needs to validate product assumptions without a full data stack?](https://www.g2.com/discussions/which-product-analytics-platforms-are-genuinely-useful-for-an-early-stage-startup-that-needs-to-validate-product-assumptions-without-a-full-data-stack)[Which employee perks platforms and benefits rewards software integrates seamlessly with ADP or HR and finance platforms HRIS systems?](https://www.g2.com/discussions/which-employee-perks-platforms-and-benefits-rewards-software-integrates-seamlessly-with-adp-or-hr-and-finance-platforms-hris-systems)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-asset-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)