--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 506 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 506 scale: '5' date_modified: '2026-08-10' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 506 ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons **What users like:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. (45 reviews) - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. (19 reviews) - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. (15 reviews) - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. (15 reviews) - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. (14 reviews) - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. (7 reviews) - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. (7 reviews) - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. It works **Rating:** 4.0/5.0 stars **Reviewed by:** Deloris M. | Enterprise Service Delivery Manger, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Metrics and reporting. Discovery and ability to save on waste. **What do you dislike about ServiceNow IT Asset Management?** Really this most challenging part is getting people to embrace the process. When they don’t it shows up in the data. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Just knowing what we’ve invested in and tracking where our assets are. ### 2. Good with potential **Rating:** 3.5/5.0 stars **Reviewed by:** eric v. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Hardware assets management portion is interesting with content library, model management, Discovery is matching most of the time **What do you dislike about ServiceNow IT Asset Management?** software asset management would require a little love with software recognition mostly on infrastructure tools and content library EOL dates **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Reduce risk and cost ### 3. Making HAM a reality **Rating:** 4.0/5.0 stars **Reviewed by:** Theresa S. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** Having the assets and configuration items in sync, all the time and automatically, is key for HAM. Servicenow can do this OOTB **What do you dislike about ServiceNow IT Asset Management?** Many manual processes need to be automated in house **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Keeping track of 100s of thousand assets. ### 4. Great product **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro F. | Service Manager of IT Asset Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** Clear interface and centralization of information **What do you dislike about ServiceNow IT Asset Management?** Sometimes it is complex to configure or customize workspaces. Also the impact in upgrades to existent costumizations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Centralization of information ### 5. ServiceNow Review **Rating:** 5.0/5.0 stars **Reviewed by:** ryan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Ability to know the age of our devices as well as knowing how many issues our user are experiencing with their hardware **What do you dislike about ServiceNow IT Asset Management?** Can't think of anything I dislike. Just need to implement more integrations **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Compliance for licensing ### 6. Assets tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** Really helpful tracking users to assigned IT Assets **What do you dislike about ServiceNow IT Asset Management?** A better way to assign multiple users to a single assigned assets. (Shared Computers, Share IT Assets) **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Helping tracking assets for employees and make it see for replacement cycles. ### 7. HAM is solid. SAMPro needs major improvements. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** Integrated solution and eco-system approach. **What do you dislike about ServiceNow IT Asset Management?** For software asset management, SAMPro, specifically, the publisher content library needs major improvement. The product team can benefit from getting some SAM domain experts to re-baseline the out of box attributes based on industry standard, and the publisher content library is often not usable given the out of date and incomplete information. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Running technology infrastructure and asset management as a service. Provides automation platform for governance, process, controls, etc. ### 8. ServiceNow ITAM - Comprehensive but Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about ServiceNow IT Asset Management?** All hardware and software assets are easily tracked from the time of procurement through disposal, allowing for full visibility. All routine tasks, such as license compliance, asset inventory, and contract renewals, can be automated to improve efficiency and minimize human error. ITAM easily integrates with ITSM and ITOM, allowing for assisted workflows and accurate reporting. Tracking software usage automatically against entitlements helps mitigate any issues around non-compliance while making an audit process easy. The process is also very easy to implement and to get started. **What do you dislike about ServiceNow IT Asset Management?** Consider that there are license fees and service fees which can sometimes be more than planned or Forecasted especially for Crossroads Biopharma smaller organizations. For new users there is a substantial learning curve in respect of time and archiving the full potential of the available system is never straightforward. In the case of increasing number of assets, system might be ineffective mainly in terms of performing basic tasks like person or asset reconciliation or in more demanding usages like generating various complex reports. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** With everything centralized, it’s easier to make informed decisions and plan for future IT needs. Plus, the automation of tasks like asset audits and renewal reminders reduces manual work, so our IT team can focus on more important tasks instead of dealing with errors or tracking everything manually. It gives us real-time visibility into everything we own, helping us avoid unnecessary purchases and make better use of what we have. ### 9. Feature-Rich and User-Friendly IT Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about ServiceNow IT Asset Management?** - Since ServiceNow IT Asset Management is intuitive and effortless to use and implement it has comprehensive workflows that ensure easy asset management. - The interface has a good compatibility with other modules of ServiceNow and presents numerous additional opportunities including asset and software license tracking and compliance. - The customer support is timely, effective and has sufficient expertise which allows for a trouble free implementation. - With the ease of use in everyday activities and the ability to use other applications, it stands out as an important tool within the organization for the efficient management of IT resources. - Tending to be used on daily basis and hence inevitable in the maintenance of hardware and software management and compliance. **What do you dislike about ServiceNow IT Asset Management?** - In large environments, there can be occasional performance lags when handling high volumes of data. - New users might find it difficult to fully grasp the system initially. - Making extensive customizations can complicate upgrades and integrations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** - ServiceNow IT Asset Management helps us tackle the challenges of keeping track of all our IT assets, from hardware to software, throughout their entire lifecycle. - It gives us real-time visibility into everything we own, helping us avoid unnecessary purchases and make better use of what we have. - It also keeps us on top of compliance by ensuring we’re not exceeding software license limits, which saves us from potential penalties. - With everything centralized, it’s easier to make informed decisions and plan for future IT needs. - Plus, the automation of tasks like asset audits and renewal reminders reduces manual work, so our IT team can focus on more important tasks instead of dealing with errors or tracking everything manually. ### 10. Gen AI led Asset Management Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed H. | Go-To-Market Leader - AI Infrastructure Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** The holistic approach of covering the Enterprise, Hardware and Software Assets **What do you dislike about ServiceNow IT Asset Management?** Complexity of the Licensing across SAM, HAM, EAM **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset and Inventory Stock Reporting, Compliance, OpEx, CapEx Management and Tech Refresh Lifecycle ### 11. Asset Management has allowed us to scale our ITSM organization across multiple healthcare entities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** - All integrated across one platform. We can see all of our IT Assets (primary use case) as well as other items we track. **What do you dislike about ServiceNow IT Asset Management?** Not a ton to be honest. I wish we could get more of the functionality without additional spend. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** - Seeing all assets across the our corporate and practices we support - Allowing us to build custom workflows off of information we automatically gather from the assets. ### 12. asset management platform **Rating:** 3.5/5.0 stars **Reviewed by:** shekhar a. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** out of the box capabilities, workflows, analytics, reporting, issuance, asn integrations. **What do you dislike about ServiceNow IT Asset Management?** deep dive, implementation methodology, needs customers to be deeply engaged on each decision, not considering organization constraints, thing big **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** inventory management ### 13. Asset management made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** Brings a lot of out of box graph connector for standard tools. Easy to use and simple to implement **What do you dislike about ServiceNow IT Asset Management?** Nothing until now, all functionalities are available. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Discovery and inventory of IT assets ### 14. Effective and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2024 **What do you like best about ServiceNow IT Asset Management?** Manages assets from acquisition, through deployment, maintenance, and eventual disposal or retirement. Tracks the status of assets in real-time and provides detailed information such as location, usage, and ownership. The ServiceNow mobile app enables employees to track and manage assets on the go, scan barcodes, and update asset records from their mobile devices. **What do you dislike about ServiceNow IT Asset Management?** ServiceNow ITAM can be complex to implement and configure, particularly for organizations that do not have an in-house team with expertise in the platform. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management provides a powerful suite of tools to help organizations manage the lifecycle, procurement, and financial aspects of IT assets. With its integration into the broader ServiceNow ecosystem and its focus on automation and efficiency, ITAM can significantly reduce operational costs, improve compliance, and enhance the visibility and control over IT resources. ### 15. Excellent tool for asset management **Rating:** 4.0/5.0 stars **Reviewed by:** Selvakumar D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** It gives clear inventory of organizations assets. **What do you dislike about ServiceNow IT Asset Management?** None at this point in time for ServiceNow IT Asset Management. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps to track organizations asset neatly. ### 16. Best Asset management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tanushri G. | Head of Growth & Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** So easy to use and operate. We easily implemented it for our organization **What do you dislike about ServiceNow IT Asset Management?** Nothing so far, everything is serving our expectations **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Managing all of the asset data efficiently ### 17. design process **Rating:** 4.0/5.0 stars **Reviewed by:** saul z. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** centralized asset visibility, risk reduction and cost optimization in the company **What do you dislike about ServiceNow IT Asset Management?** definitely the high costs involved on licencing **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** primarily visibility of the assets, life cycles, and preparing budgets ### 18. How ITAM enable VCI know what we have in IT Assets **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** SN ITAM help VCI know the asset we have in End user and Data Center space. **What do you dislike about ServiceNow IT Asset Management?** The new feature in this space is not there, also license cost for SAM Pro and HAM Pro does not give us ROI due to due Org size and how we operate **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** SN ITAM help VCI know what Asset we have for End user and Asset in Data Center ### 19. great foundation for a kingdom **Rating:** 4.5/5.0 stars **Reviewed by:** stephen c. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** easy to use and powerful tool, its the foundation **What do you dislike about ServiceNow IT Asset Management?** can't think of anything now I love it and always discovering new capabilities **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** accurate inventory of it assets ### 20. SAM Pro **Rating:** 2.5/5.0 stars **Reviewed by:** Martin Z. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Publisher packs - all new information on one place:) **What do you dislike about ServiceNow IT Asset Management?** Manual cleaning and mapping discovery and SAM models **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Covering SW License complience ### 21. Robust system, but weak normalization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** I like the workspace provided and the efforts to bring in some more of the tables which were previously not accessible this way. The SAM management categorizing and reporting is quite useful and mostly intuitive. **What do you dislike about ServiceNow IT Asset Management?** The normalization needs work. Maybe I support oddball industries, but we never seem to be able to crack 70% for automatic normalization. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking software and hardware purchases and renewal/upgrade dates has been a massive boon to our contact managers. This enables tracking dates, amounts, and owners/contacts. ### 22. We use asset management to track computers in on our network and environments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** All the capabilities that you can use to track computer assets and their relevant info **What do you dislike about ServiceNow IT Asset Management?** We are having trouble integrating some of our assets because they are being deployed on a system that requires a paid enhancement to the module **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We are tracking out assets and their warranties to know when they need upgrading ### 23. ITAM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** I appreciate the next level ITAM can add to a company from an IT and financial standpoint. **What do you dislike about ServiceNow IT Asset Management?** It a bit difficult to implement without a previously stood up CMDB and good health habits of the management of the CMDB. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Assisting in the companies infrastructure picture, helping to assist in spend budgets, and inventory control. ### 24. Facilitate assets management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** Reports helps to identify quickly inconsistancies **What do you dislike about ServiceNow IT Asset Management?** Knowledge of my colleagues / exécutive about the importance of the data foundation and relation with asset management. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Keep track of White is wich asset. Know the end of live, and a lot more information ### 25. Amazing AM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Subbu G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Workflows and Task management. Simplified UI **What do you dislike about ServiceNow IT Asset Management?** Model Management and approval process complexities **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Inventory tracking ### 26. ServiceNow IT Asset Management **Rating:** 4.0/5.0 stars **Reviewed by:** kushala m. | ITSM Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** Asset Attestation. I liked how asset attestation is designed to get the details whether the asset is being used by user or not. **What do you dislike about ServiceNow IT Asset Management?** I don’t like how workspace is designed for Asset Workspace. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Nothing as of now. ### 27. Servicenow IT asset management review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2025 **What do you like best about ServiceNow IT Asset Management?** It optimize asset utilization also helps to manage hardware and software. manage licence of software. Automating asset lifecycle **What do you dislike about ServiceNow IT Asset Management?** It is complex to customize and also difficuly to handled large data of software/Hardware. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Managing hardware and software of organization. Life cycle management of asset can help to check the asset status like end of life. ### 28. It is important to take your time to learn the functionality before diving in. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** When configured correctly all of the information you need is at your fingertips. **What do you dislike about ServiceNow IT Asset Management?** The learning curve can be a lot. I wish it was a bit more intuitive. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** That's easy. It is solving the issue of keeping track of all our devices. Including lifecycle management, and warranties. ### 29. ITAM modernization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** ITAM has allowed my company an updated centralized data location with future forward power to expand the data uses into other enterprise areas. **What do you dislike about ServiceNow IT Asset Management?** Many users need extensive data outputs and there are limitations to exports. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** One interface for multiple data sources as the source of truth ### 30. ServiceNow IT Asset Management can be a complete solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** Visibility to our IT Asset Infrastructure **What do you dislike about ServiceNow IT Asset Management?** Lack of easy visibility of IT lifecycle, **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** IT Asset Management is enabling us to have full visibility to our Devices across our enterprise so that we can effectively manage their use, their maintenance, their lifecycle, taxes, and reallocation. ### 31. Director, Service Management and Observability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** standard template built for industries that may be entry in this focus area **What do you dislike about ServiceNow IT Asset Management?** too expensive, for a focus area that had low attention over the last 20 years it is hard to justify cost for every device **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** locating assets and creating a central inventory ### 32. IT Asset Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** Core foundation tables (CI and Asset) are easily understood **What do you dislike about ServiceNow IT Asset Management?** The cost. My company is small, and ITAM is priced out of our budget. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Tracking assets, integration with Tanium (our discovery source), software reporting, custom SC request workflows to manage new assets/imaging/etc ### 33. Systematic Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** The integration of the product is new to me. I have come from disparte systems using scripting to accomplish our Goals **What do you dislike about ServiceNow IT Asset Management?** I have not run into an issue that is worth noting **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Intergration between Discovery, CMDB and the IT Service Management ### 34. Smart Asset life cycle automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** It helps us provide unified visibility into our hardware software and cloud assets. **What do you dislike about ServiceNow IT Asset Management?** Steep learning curve for new users. Integration with 3rd party tools can sometimes be challenging **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** helps us with Asset visibility, lifecycle management, and cost control ### 35. Good but all the best features are in Pro **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** Customer requests in one centralized portal **What do you dislike about ServiceNow IT Asset Management?** All the features that really help it have strong ROI are in PRo - and it's a hard sell **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Enables requests for software licensing to be somewhat automated ### 36. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** Easy to track down assets, find details, costs, ownership, and other key metrics. **What do you dislike about ServiceNow IT Asset Management?** No issues in terms of product use, more benefits than not. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** track down ownership and retirement of assets. ### 37. Great way to centralize asset data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** Great dashboard to display SAM usage when you have SCCM and ServiceNow discovery collecting data. **What do you dislike about ServiceNow IT Asset Management?** Gets complex to integrate with all your hardware and software vendors. Gets even harder if you have modified any of them to be custom for your company. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It has made viewing software installs easier to track and report on. ### 38. Ease to use and **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ServiceNow IT Asset Management?** End to end life cycle management for Asset, being singlelw repository **What do you dislike about ServiceNow IT Asset Management?** Base licenses should be available for customers to unleash some parts **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Lifecycle management and cost management of assets ### 39. Asset management is amazing, but takes work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ServiceNow IT Asset Management?** It allows connections with other products. **What do you dislike about ServiceNow IT Asset Management?** IT Asset Management takes lots of work to bring it up. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We aren't quite to there yet. Very new users ### 40. It's a journey **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow IT Asset Management?** the CMDB model, our ability to build relationships between CIs and understand our assets **What do you dislike about ServiceNow IT Asset Management?** The learning curve/investment cost is significant. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Visibility ### 41. Interesting, I am going to do other tests **Rating:** 3.5/5.0 stars **Reviewed by:** Hakim C. | Request gouvernance PO, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ServiceNow IT Asset Management?** Practical and usefull if I am not at my desk **What do you dislike about ServiceNow IT Asset Management?** I have to do more tests when more modules will be available **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Managing requests and assets remotely ### 42. Senior Configuration Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceNow IT Asset Management?** I find Hardware Asset Attestation Request to be with value in the Firm **What do you dislike about ServiceNow IT Asset Management?** Not necessarily dislike but our current process is mature enough to not need the Workspace. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset ownership and Cost and financial data accuracy and reporting ### 43. ServiceNow IT Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** bhaskar d. | GET, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about ServiceNow IT Asset Management?** A single platform for managing cloud, software, and physical assets is offered by ServiceNow IT Asset Management (ITAM). From planning and acquisition to retirement and disposal, it automates every step of the asset lifetime. The connectivity with other technologies for faster workflows, cost management for SaaS, and compliance insights are some of the key aspects. **What do you dislike about ServiceNow IT Asset Management?** The only con I feel is Performance (The system may become sluggish in larger companies with many assets.) **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Asset lifecycles are streamlined, expenses are optimized, and compliance insights are provided via ServiceNow IT Asset Management (ITAM). ### 44. Service now for IT Assest management **Rating:** 5.0/5.0 stars **Reviewed by:** WahidAhmed T. | IT Analyst II -Identity access management, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management (ITAM) offers several advantages what I like is the flexibility and usage of service now has made my life easy as of today working rigorously and exploring the tool to its extent **What do you dislike about ServiceNow IT Asset Management?** There nothing such of a dislike but documentation needs to be a little precise to the issue faced the community should be built stronger **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Assets tracking accountabiliry and the easyness for which the tools capabilities had been exceptionally good ### 45. Service now for Naveen Yadav **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen Y. | MAC Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about ServiceNow IT Asset Management?** I liked the ease of usage of dashboard and support part with the Asset integration. **What do you dislike about ServiceNow IT Asset Management?** I like the way we can track the asset and user details as a central database where we can use for Audit purposes **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It helps us majorly while we deploy new devices to the new joiners it can be easily assigned and create task for the same and to track it for feature purposes ### 46. ServiceNow IT Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi R. | Sr Analyst - IT , Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about ServiceNow IT Asset Management?** Systematical management and tracking of all IT assets throughout their lifecycle, including hardware, software, and data. By implementing ITAM, businesses can reduce costs, increase efficiency, improve security, and ensure compliance with regulations. **What do you dislike about ServiceNow IT Asset Management?** Nothing at all. This is like the bread and butter of every company.. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Better way of saving our data and the transparency of the tools are making our jobs easy... ### 47. ServiceNow - Comprehensive solution for lifecycle management of hardware and software assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek C. | Senior Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about ServiceNow IT Asset Management?** - Assest discovery - Ease of use for integration with SaaS applications - User navigation - License management - Cost discovery for assests - low effort to implementation across 10000+ users **What do you dislike about ServiceNow IT Asset Management?** UI for dashboards can be more intuitive. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Visibility on software assest license information. Automation of CMDB with assset inofmation Tracking and management of IT assests Optimise Costs ### 48. ServiceNow Feature loaded and Versatile Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about ServiceNow IT Asset Management?** very easy to implement and users can get started from day one of enablement. central repository to view the hardware, Software Data. N number of applications can be integrated with ServiceNow. **What do you dislike about ServiceNow IT Asset Management?** Upgrades are difficult when extensively customized. Cost of the product is on the higher side. Best if all the modules are implemented within ServiceNow **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It gives us full Asset Lifecycle workflow and process ,and to track it. Helps the organization reduces cost by reharvesting the SW licenses. avoid over expenses of Hardware and Software. ### 49. Great tool to manage company assets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ServiceNow IT Asset Management?** It is simple yet powerful. The Out-of-box solution is pretty robust so most users can get started without a lot of customization. It integrates with all of the other ServiceNow modules so if you already use the platform then this is a great addition. It also integrates well with third-party software easily. It can track assets and licenses as well. The reporting feature is also great. **What do you dislike about ServiceNow IT Asset Management?** The license and costs of ServiceNow IT Asset Management can be a bit high. It has a learning curve so new users need to be trained a bit to use this tool more effectively. The system can get slow when the number of assets increases. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps manage the end-to-end lifecycle of IT assets. It provides more visibility making managing assets easier. It manages licenses and updates making maintenance also very easy. The information maintained by IT Asset Management can be used effectively by other practices like IT Service Management. ### 50. Complete and minimalist dashboard for spend management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about ServiceNow IT Asset Management?** SN ITAM allows us to view our hardware and software licensing assets onto a single dashboard, similar to the ones we use for ITSM, allowing us a seamlessness of experience. While not pathbreaking, it helps us keep track of spends and cost optimizations across our hardware and SaaS licenses **What do you dislike about ServiceNow IT Asset Management?** While it gets the job done, right now, it is just an Excel done better. We expect more features that can intelligently track spending so we can action these, and custom APIs for specific long term vendors to avoid manual work to onboard. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ITAM brings a common dashboard where we can view our hardware and SaaS assets, their CPU and RoIs so that we can use the data to manage spends better across a wide organization. Our team's familiriaty with the ITAM platform was the primary reason for us going with ITAM ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A19%3A35+-0500&secure%5Bsession_id%5D=852a7337-1788-4efc-82b7-9c1e5a02016a&secure%5Btoken%5D=74b0a5e7e994ea988581c811d4a62a5947e293b17ad6ab32bb14d180165facc4&format=llm_user) ## ServiceNow IT Asset Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - 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Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (150 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,952 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews)