ServiceNow Integration Hub

By ServiceNow

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ServiceNow Integration Hub Reviews & Product Details

ServiceNow Integration Hub Integrations

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ServiceNow Integration Hub Reviews (21)

Reviews

ServiceNow Integration Hub Reviews (21)

4.8
22 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of the product, highlighting how it simplifies the integration of third-party applications without requiring extensive coding skills. Many appreciate the wide range of pre-built spokes and low-code tools that streamline workflow automation, although some note that troubleshooting can be challenging for complex customizations.

Pros & Cons

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Verified User in Telecommunications
CT
Enterprise (> 1000 emp.)
"Flexible, No-Code Integrations with ServiceNow Integration Hub"
What do you like best about ServiceNow Integration Hub?

Integration Hub provides great flexibility for connecting external systems to the ServiceNow ecosystem, such as SAP, Microsoft Azure, and SharePoint, without scripting because those methods are already available. It mainly involves providing the configuration details, like defining connections and setting up credentials. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

There are situations where we need to use actions that aren’t defined in that product’s Integration Hub Spoke actions. In those cases, we have to define those actions ourselves. Review collected by and hosted on G2.com.

Sagar P.
SP
Senior ServiceNow Developer
Computer Software
Mid-Market (51-1000 emp.)
"IntegrationHub - review"
What do you like best about ServiceNow Integration Hub?

The inbuilt spokes and low code platform for integration Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Not able to recall as of now, may be I will share it later Review collected by and hosted on G2.com.

Aman K.
AK
Practice Delivery Lead
Staffing and Recruiting
Enterprise (> 1000 emp.)
"Service-Now Feedback"
What do you like best about ServiceNow Integration Hub?

I like the alteration and Modification which is possible with Service now, we can create our company page with our logos and link, General user won't even feel that they are visiting some other website. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Most of the things I like here, only thing that it doesn't show to the user that the ticket is assigned to whom automatically. Review collected by and hosted on G2.com.

Ishi M.
IM
Transitioning from Software developer to Product management
Computer Software
Small-Business (50 or fewer emp.)
"Effortless System Integrations with ServiceNow Integration Hub"
What do you like best about ServiceNow Integration Hub?

The best part is the wide range of pre-built spokes and low-code tools that allow quick integration with third-party systems like Slack, MS Teams, and external APIs without needing extensive development effort. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

The platform could offer better in-context guidance when something breaks or fails. Troubleshooting isn't always clear for first-time users, and there’s a bit of a learning curve when trying to build or customize more complex flows. Review collected by and hosted on G2.com.

Vusala J.
VJ
IT Analyst
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Streamlines Integrations and Saves Time"
What do you like best about ServiceNow Integration Hub?

It makes connecting different systems really straightforward, even without deep coding skills. I like how easy it is to build workflows using Flow Designer and how many out-of-the-box spokes are available it saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

The pricing can be a bit confusing, especially when you’re trying to figure out what’s included versus what requires extra licensing. Custom integrations can also take a bit of effort to get right. Review collected by and hosted on G2.com.

Cátia M.
CM
ServiceNow Consultant
Small-Business (50 or fewer emp.)
"Streamlining Workflows with ServiceNow Integration Hub"
What do you like best about ServiceNow Integration Hub?

Flow Designer’s no-code interface is intuitive, so even non-developers can build automation flows with minimal training. It’s saved our team countless hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

While the no-code interface is helpful, there are times when it feels limiting if you're trying to build highly customized workflows that require scripting or logic beyond the UI. Review collected by and hosted on G2.com.

Madala Chaitanya K.
MK
ServiceNow System Admin
Consulting
Mid-Market (51-1000 emp.)
"Easy Automation of integration"
What do you like best about ServiceNow Integration Hub?

It helps to reduce the cost, complexity, and risk to simplify the automation process. Automate integration helps us to use ServiceNow flow designer or custom-develop integration. it enables third-party APIs as part of the flow when a specific event triggers in ServiceNow. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

As of now, I like anything everything in ServiceNow Integration Hub. Review collected by and hosted on G2.com.

Deepanshu G.
DG
Information Systems Architect
Enterprise (> 1000 emp.)
"Integration Hub Engine for Integrations"
What do you like best about ServiceNow Integration Hub?

Out of the box connection for many applications like intune Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

some out of the box does not contain all the use-cases Review collected by and hosted on G2.com.

Verified User in Semiconductors
AS
Enterprise (> 1000 emp.)
"Way better to integrate."
What do you like best about ServiceNow Integration Hub?

Usability and easy development due to predefined functions.

Best part is Connection & Credentials which help in maintaining the connections for different instances. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

Reverting the version of flows looks uneasy and Comparision with other instance. Minor known problems in flow designer.

This could have been better if it was similar like workflow versions. Review collected by and hosted on G2.com.

KU
Enterprise (> 1000 emp.)
"My Integration Hub Experience"
What do you like best about ServiceNow Integration Hub?

I like the way it helps in integrating the third-party tools and make the API calls and reduce manual effort by automating them. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Integration Hub?

It's sometimes tough to identify the inbound logs which we receive. Review collected by and hosted on G2.com.

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