# ServiceNow Integration Hub Reviews **Vendor:** ServiceNow **Category:** [iPaaS Software](https://www.g2.com/categories/ipaas) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About ServiceNow Integration Hub ServiceNow Integration Hub is a comprehensive solution designed to seamlessly connect ServiceNow workflows with a wide array of external systems, applications, and data sources. By leveraging pre-built spokes and a no-code development environment, Integration Hub enables organizations to automate processes, enhance productivity, and reduce integration complexities. Key Features and Functionality: - Out-of-the-Box Spokes: Access over 220 pre-built spokes that facilitate integration with numerous enterprise applications, allowing for rapid deployment and reduced development time. - Spoke Generator: Utilize a no-code, AI-powered tool to create custom spokes quickly by leveraging OpenAPI specifications, enabling tailored integrations without extensive coding. - Flow Templates: Accelerate automation development with starter flows that include built-in integrations, streamlining the creation of complex workflows. - Stream Connect for Apache Kafka: Integrate your Kafka environment with ServiceNow workflows at scale, ensuring efficient data streaming and processing. - Remote Tables: View and manipulate external data temporarily without the need for importing or storing it within ServiceNow, maintaining data integrity and reducing storage requirements. - Custom Spokes: Develop powerful custom integrations tailored to specific use cases, providing flexibility to meet unique business needs. - Connections Dashboard: Manage integrations and credentials through a centralized dashboard, simplifying administration and enhancing security. - REST API Trigger: Initiate flows from inbound API calls or webhooks without writing any code, facilitating real-time data processing and automation. - Integration Hub Import: Simplify the process of importing and mapping large datasets, reducing manual effort and potential errors. Primary Value and Solutions Provided: Integration Hub addresses the challenges of connecting disparate systems by offering a unified platform that simplifies and accelerates the integration process. By eliminating the need for specialized integration resources and reducing technical debt, organizations can achieve faster time-to-value and lower total cost of ownership. The solution empowers teams to automate workflows across the enterprise, enhancing operational efficiency and allowing employees to focus on strategic initiatives. With its intuitive, no-code interface, Integration Hub democratizes the integration process, enabling a broader range of users to build and manage integrations effectively. ## ServiceNow Integration Hub Pros & Cons **What users like:** - Users value the **customization options** in ServiceNow, allowing tailored experiences with logos and links for branding. (1 reviews) **What users dislike:** - Users face issues with **poor notifications** regarding ticket assignments, leading to confusion and lack of clarity. (1 reviews) ## ServiceNow Integration Hub Reviews ### 1. Flexible, No-Code Integrations with ServiceNow Integration Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ServiceNow Integration Hub?** Integration Hub provides great flexibility for connecting external systems to the ServiceNow ecosystem, such as SAP, Microsoft Azure, and SharePoint, without scripting because those methods are already available. It mainly involves providing the configuration details, like defining connections and setting up credentials. **What do you dislike about ServiceNow Integration Hub?** There are situations where we need to use actions that aren’t defined in that product’s Integration Hub Spoke actions. In those cases, we have to define those actions ourselves. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** ServiceNow is a platform of platforms, so it can connect to any ecosystem and help address multiple business problems, regardless of which system the data is in. ### 2. IntegrationHub - review **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar P. | Senior ServiceNow Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about ServiceNow Integration Hub?** The inbuilt spokes and low code platform for integration **What do you dislike about ServiceNow Integration Hub?** Not able to recall as of now, may be I will share it later **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** The pre-built sopeks helped us go live earlier compared to REST/SOAP integrations. Easy to integrate via spokes. ### 3. Service-Now Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Aman K. | Practice Delivery Lead, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ServiceNow Integration Hub?** I like the alteration and Modification which is possible with Service now, we can create our company page with our logos and link, General user won't even feel that they are visiting some other website. **What do you dislike about ServiceNow Integration Hub?** Most of the things I like here, only thing that it doesn't show to the user that the ticket is assigned to whom automatically. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** It is solving a lots of problem by doing automation and avoiding lots of Manual efforts and approvals. also no need to find out the concerned person and be behind them for any work, everything can be done here, Also live chat support with Agent is a great addition to the platform. ### 4. Effortless System Integrations with ServiceNow Integration Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Ishi M. | Transitioning from Software developer to Product management, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ServiceNow Integration Hub?** The best part is the wide range of pre-built spokes and low-code tools that allow quick integration with third-party systems like Slack, MS Teams, and external APIs without needing extensive development effort. **What do you dislike about ServiceNow Integration Hub?** The platform could offer better in-context guidance when something breaks or fails. Troubleshooting isn't always clear for first-time users, and there’s a bit of a learning curve when trying to build or customize more complex flows. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** ServiceNow Integration Hub is helping automate repetitive tasks and eliminate manual data entry by seamlessly connecting different tools and systems we use daily such as communication apps, ticketing platforms, and third-party services. This reduces human error, saves time, and improves overall team efficiency. ### 5. Streamlines Integrations and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Vusala J. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ServiceNow Integration Hub?** It makes connecting different systems really straightforward, even without deep coding skills. I like how easy it is to build workflows using Flow Designer and how many out-of-the-box spokes are available it saves a lot of time. **What do you dislike about ServiceNow Integration Hub?** The pricing can be a bit confusing, especially when you’re trying to figure out what’s included versus what requires extra licensing. Custom integrations can also take a bit of effort to get right. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** It automates workflows between ServiceNow and other tools, reducing manual work and speeding up processes. This saves time and improves overall efficiency. ### 6. Streamlining Workflows with ServiceNow Integration Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Cátia M. | ServiceNow Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ServiceNow Integration Hub?** Flow Designer’s no-code interface is intuitive, so even non-developers can build automation flows with minimal training. It’s saved our team countless hours of manual work. **What do you dislike about ServiceNow Integration Hub?** While the no-code interface is helpful, there are times when it feels limiting if you're trying to build highly customized workflows that require scripting or logic beyond the UI. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Improves response times, reduces errors, and frees up our team to focus on higher-value work. Personally, it’s helped me deliver faster solutions to stakeholders and reduced the friction in cross-platform operations. ### 7. Easy Automation of integration **Rating:** 4.5/5.0 stars **Reviewed by:** Madala Chaitanya K. | ServiceNow System Admin, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ServiceNow Integration Hub?** It helps to reduce the cost, complexity, and risk to simplify the automation process. Automate integration helps us to use ServiceNow flow designer or custom-develop integration. it enables third-party APIs as part of the flow when a specific event triggers in ServiceNow. **What do you dislike about ServiceNow Integration Hub?** As of now, I like anything everything in ServiceNow Integration Hub. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Using Integration Hub, we can join service from one env to another env for customers. We integrate and configure Bi-directional REST API integration for two ServiceNow instances. ### 8. Integration Hub Engine for Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Deepanshu G. | Information Systems Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ServiceNow Integration Hub?** Out of the box connection for many applications like intune **What do you dislike about ServiceNow Integration Hub?** some out of the box does not contain all the use-cases **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** ServiceNow Integration Hub we used for intune integration to bring all the end-user computing to the CMDB table and it has helped us to get the comeplte assest overview from intune to ServiceNow. ### 9. Way better to integrate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about ServiceNow Integration Hub?** Usability and easy development due to predefined functions. Best part is Connection & Credentials which help in maintaining the connections for different instances. **What do you dislike about ServiceNow Integration Hub?** Reverting the version of flows looks uneasy and Comparision with other instance. Minor known problems in flow designer. This could have been better if it was similar like workflow versions. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** - Credential maintenance based on production and Non Production instance - No scripting to rest messages is required - Most lovely JSON Parser and few spokes which helps a lot - Using the flows made easy due to data pillers and predefined functionalities ### 10. My Integration Hub Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kalyani U. | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about ServiceNow Integration Hub?** I like the way it helps in integrating the third-party tools and make the API calls and reduce manual effort by automating them. **What do you dislike about ServiceNow Integration Hub?** It's sometimes tough to identify the inbound logs which we receive. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** It's helping in User's access to various applications by AD groups additions/ Ansible automations etc ### 11. Easy way to integrate servicenow **Rating:** 4.0/5.0 stars **Reviewed by:** rohan p. | Cold Form Steel Detailer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ServiceNow Integration Hub?** When using integration hub with flow designer,it's easy to integrate other systems with servicenow **What do you dislike about ServiceNow Integration Hub?** Each and every feature in integration hub is working beyond making it easy to integrate campare to previous approch **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Data transfer to and from servicenow ### 12. Best Non-Code Suite to integrate Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo Valentinuzzi V. | ServiceNow Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about ServiceNow Integration Hub?** It's the easiest way to put hands over integrations and make the work works for you. The perfect plugin to integrate a lot of environments using ServiceNow as a container to work with all in only one place, with no more than 10 actions. Quick implementation process, totally clear and efficient. **What do you dislike about ServiceNow Integration Hub?** Sometimes the documentation is not totally completed because it's a completely new process and depends on every customer and the integration that they want to connect. Based on that, the system shows errors with the same message being not specific on what is the real issue and making the debugging process a little bit complex in relation to other integration process **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** IntegrationHub has provided me with the tools to join services such as Azure DevOps, Azure AD, Salesforce, and other work environments of customers, benefiting in the delivery of quality and reliability of development in my products. ### 13. Overview and explore of Integration Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Rajwant P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ServiceNow Integration Hub?** Ui is very user friendly. We can easily integrate third party app as per requirement.it has great features to interact with external plateform l. **What do you dislike about ServiceNow Integration Hub?** I don't see any dislike as of now.latency can be improved. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Integration hub provide tool so we join service as Azure Devops and other work env for customer. ### 14. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Subhashree P. | Process and Control Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about ServiceNow Integration Hub?** It helps to keep information in user friendly manner and provides statistics **What do you dislike about ServiceNow Integration Hub?** Nothing that I dislike as of now for Servicenow **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** It helps to integrate and provide statistical date to be used for reporting ### 15. IntegrationHub: An excellent Framework for automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ankesh T. | Programmer Analyst (Snow Developer), Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about ServiceNow Integration Hub?** Integration hub UI is very simple to use. There are various core activities inflows and actions where you can integrate with third-party software as per business needs. user creation automation is there. Through E-bonding you can configure integrate Bi-direction rest API. **What do you dislike about ServiceNow Integration Hub?** latency can be improved. Separate modules for different spokes can be made. Provide back-up for different integration of third-party software. Knowledge articles for different spokes made be available. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Through Core activities we integrate and configured Bi-directional REST API integration of two ServiceNow. we used Teams spoke for integration. we utilize Post messages and ServiceNow incident, problem, and change record details spoke communications channels. okta integration through integration hub. monitor the different synchronized processes. ### 16. Service Right Now! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | Senior End User Support Technician, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ServiceNow Integration Hub?** The UI for this program is well laid out and does allow some customization for users depending on your business needs. I especially like being able to save my KB articles directly into the UI and not have to save them as external bookmarks in my browser.Also the intergrated chat funciton is a great addition to use for those who prefer to type out thier support over a phone call with a user. The dashboards can be compliated or simple depending on your needs, for us the dashbaords have allowed my techs to create a better work flow and environment that they find inviting to be able to see all thier work at a glance without needs to navigate multiple screens or tabs to find all the infoamtion they need. **What do you dislike about ServiceNow Integration Hub?** Not having a dark mode available is my one dislike. Working from home and various hours, I would like to change the UI to show a Dark mode option. Dashboards cannot be exported correctly into Excel to create reports for my managers to digest the raw data into data more concisely and user-friendly. **Recommendations to others considering ServiceNow Integration Hub:** Small scale or large scale, this program will fill all of your ticketing needs. Plus, the integrated Chat feature is great for those who like to maintain an online presence and maintain and track call logs and ticket work from other inputs. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** By using ServiceNow, we have been able to gather information on our techs tickets and see where our data lacks functionality and thus have had meetings where we are creating better avenues to capture and improve this information for future skill-building exercises. ### 17. Integration with third party apps for better customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about ServiceNow Integration Hub?** The best thing i like about is that in the flow designer part we can esily connected oyt automated piece of work with third party apps for end user query and other requests and for better customer experience. **What do you dislike about ServiceNow Integration Hub?** The thing I dislike is that more and more integrations should be enabled and there should be an inbuilt system configuration for integrating with a click and thereby avoiding max configuration **Recommendations to others considering ServiceNow Integration Hub:** A best tool with enhanced features for a better customer experience. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** With integration, I am integrating the flow designer with third-party apps so that the users can place their requests from third-party apps and thereby their requests can be resolved also their tasks and incidents updates are automatically shared with them with ease without manually indicating them. ### 18. SNOW - IntegrationHub **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush V. | Systems Engineer - Backend Development, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about ServiceNow Integration Hub?** Its features to interact with external platform **What do you dislike about ServiceNow Integration Hub?** I dont have any dislike as of now, will update if found **Recommendations to others considering ServiceNow Integration Hub:** I highly recommend SNOW to all developers for integrating various tools such as Teams, Jira and many more. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Helps in process and business automation ### 19. Easy to integrate with other application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about ServiceNow Integration Hub?** it enables integrate with third-party applications. make use of external authentication system, create incidents with external applications etc etc. **What do you dislike about ServiceNow Integration Hub?** I didn't find anything that is to be disliked, all is good!, **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** the fact of integrating with other applications, and to automate the process by enabling various spokes ### 20. Integration Hub makes a developer's life easier in flows. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael A. | ServiceNow Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about ServiceNow Integration Hub?** Discuss a lot about various subjects and integrate the app. **What do you dislike about ServiceNow Integration Hub?** The code is not accessible to extend a spoke **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Integrate with SFTP, Azure, Teams, and more is very easy. ### 21. ServiceNow IntegrationHub Awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ServiceNow Integration Hub?** The best options are - Password Reset Automation and policy management **What do you dislike about ServiceNow Integration Hub?** As far as I know there is no option to backup your Flow. **Recommendations to others considering ServiceNow Integration Hub:** It is the best investment and the best way to automate HR tasks. **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** I solve the problem of having one individual manually triggering the tasks. This way we can use the resource for other projects. ### 22. monitor team performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ServiceNow Integration Hub?** ease of use, seamless frontend visual experience, connection across apps from different companies **What do you dislike about ServiceNow Integration Hub?** I can't think of much that I dislike,I like the fact that the professional version connects to Okta in the background **What problems is ServiceNow Integration Hub solving and how is that benefiting you?** Offering more flexibility to current Okta customers from an integration point of view - [View ServiceNow Integration Hub pricing details and edition comparison](https://www.g2.com/products/servicenow-integration-hub/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+22%3A24%3A43+-0500&secure%5Bsession_id%5D=d45fa820-6e95-47f6-85d7-aecb0cc22e74&secure%5Btoken%5D=6b81d98477d9cfafea3eeef0ff49431e37bad199f008b062900bd196af46a6b8&format=llm_user) ## ServiceNow Integration Hub Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## ServiceNow Integration Hub Features **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Security** - Data Encryption - Security Standards - Communication Protocol **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Deployment ** - Hybrid - Cloud to Cloud ## Top ServiceNow Integration Hub Alternatives - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,097 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (624 reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - 4.4/5.0 (453 reviews)