exposure and learning one gets form it in this era Review collected by and hosted on G2.com.

HRSD is powerful for complex, global HR service operations, but it can be expensive and over-engineered for organizations that mainly need a simple HR case-management portal. Review collected by and hosted on G2.com.

We’ve implemented onboarding and offboarding lifecycles, and they’ve been a huge help in streamlining and automating our onboarding and offboarding processes. We’re also using EC Pro, which has made it easy for our employees to find and access our HR services. Review collected by and hosted on G2.com.

Some of the out-of-the-box functionality doesn’t work for us, especially in the employee relations space. We manage that very differently than most firms, so we’ve had to do quite a bit of customization to make it fit our approach. Review collected by and hosted on G2.com.

I like that ServiceNow HR Service Delivery provides seamless experiences for employee inquiries, which removes the process waste and helps document HR policy to stay compliant. I appreciate how easy it is to use, especially the agent workspace. I also enjoy the COE security configuration, which adds another layer of security. The initial setup was quick with a 12-week fast deployment. Review collected by and hosted on G2.com.

I don't like the issues with cross workflow with ITSM because of licensing. Review collected by and hosted on G2.com.

What I like most is the robust case management and automated onboarding workflows. It seamlessly coordinates tasks across HR and IT, reducing manual follow-ups and significantly speeding up the time it takes to onboard a new employee Review collected by and hosted on G2.com.

he platform has a steep learning curve. The user interface can occasionally feel cluttered and unintuitive for less tech-savvy employees, requiring extra training to navigate effectively. Review collected by and hosted on G2.com.

ServiceNow HR Service Delivery simplifies HR processes by automating case management, employee requests, and approvals in a single platform. Review collected by and hosted on G2.com.

Initial implementation and advanced customization can be complex and require experienced administrators. Review collected by and hosted on G2.com.

I really appreciate the Scoped Application and find the HR Case Management feature very intuitive, especially for handling sensitive information. Lifecycle Events are also a valuable aspect for me as these features help us streamline the delivery of our HR services to employees. Review collected by and hosted on G2.com.

It's not an HCM system and not a system of record, would have been good if it can become an HCM System. Not easy in terms of bringing historical data, we had to start from scratch. Review collected by and hosted on G2.com.

The architectural elegance of case vs task, the power of life cycle events, and how easy it makes data security Review collected by and hosted on G2.com.

Scoped app limitations and scope hell

The nightmare of syncing

And testing lifecycle events Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery for case generation, and it's easy to implement with out-of-the-box functionalities. The employee relations aspect, particularly the Center of Excellence security, is good for employee relations. Review collected by and hosted on G2.com.

I find the documentation could be clearer. There are also some security concerns about using inbound actions. Case creation from inbound actions could be improved, and the inbound flow designer should work better with out-of-box functionalities. Customizations aren't great and we prefer not to implement them. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery for hiring purposes and exiting, and I like how it makes complex data easier to handle, especially with less manual effort. The platform really helps with collating and sorting people’s records, which is a big plus for my day-to-day onboarding tasks. I found the initial setup easy, which was a relief. Review collected by and hosted on G2.com.

ServiceNow HR Service Delivery should be cost-effective. Review collected by and hosted on G2.com.

I really like the centralized case management in ServiceNow HR Service Delivery. Everything being in one place makes it easy to track, assign, and follow up on requests without losing visibility. Review collected by and hosted on G2.com.

One area that could be improved is the user interface, it’s functional, but not always very intuitive, especially for new users. It takes some time to get used to navigation and filters. Also, reporting can feel a bit rigid. Pulling very specific or customized data isn’t always straightforward without prior setup or support. Review collected by and hosted on G2.com.