I like most about ServiceNow HR Service Delivery is its flexibility and ability to centralize HR processes on a single platform. As a consultant, I appreciate how easily it can be configured to meet different client requirements. The Employee Center and self-service features greatly improve the employee experience, while automation especially for lifecycle event helps reduce manual effort. Additionally, its seamless integration with other ServiceNow modules makes it very powerful for building end-to-end workflows across departments. The Employee Center enables true self-service, where employees can easily raise requests, search for knowledge articles, and track their cases in one place. This reduces dependency on HR teams and significantly cuts down ticket volume. The automation of lifecycle events such as onboarding, offboarding, and role changes helps standardize processes across the organization. These features help deliver solutions that are efficient, scalable, and consistent across different clients. ServiceNow HR Service Delivery scales very well, which makes it suitable for both growing organizations and large enterprises with complex HR processes, and the initial setup is super easy, just plugins and license is all we need. Review collected by and hosted on G2.com.

While ServiceNow (HRSD) is a powerful platform, there are a few areas that could be improved. One challenge is the complexity of implementation and configuration. For new users or smaller organizations, the setup can feel overwhelming and often requires experienced developers or consultants. The user experience on the Employee Center, although good, can sometimes be improved further in terms of navigation and personalization, especially for first-time users. Another area is reporting and analytics, which can be less intuitive for HR users who are not technically inclined. Building advanced reports often requires additional expertise. Additionally, licensing costs can be a concern for some clients, particularly smaller organizations trying to adopt the platform. Improving out-of-the-box configurations, simplifying reporting, and enhancing the UI/UX would make the platform even more accessible and efficient. Review collected by and hosted on G2.com.

A one-stop portal for everything. It supports cross-departmental automation and helps bring different teams and processes together in one place. Review collected by and hosted on G2.com.

The main drawbacks are the platform’s significant configuration complexity and the steep learning curve involved in mastering its backend administration. In addition, if you over-customize workflows, it can lead to substantial maintenance challenges when it comes time for system upgrades. Review collected by and hosted on G2.com.

I appreciate how ServiceNow HR Service Delivery unified our global framework by putting multiple regions on one product. I also like that we're in a good place to explore automation. Establishing our flows in Flow Studio was easy to do. Flow Studio is pretty easy to learn, and I find value in our ability to modify flows and standardize others without customization. Review collected by and hosted on G2.com.

It is NOT aligned to ITSM within EC Pro Portal. Even though they are different workstreams, since the single front door is the goal, users shouldn't experience variation between the language within cases within the portal. Review collected by and hosted on G2.com.

I really like ServiceNow HR Service Delivery for its strong workflow automation and centralized platform. It simplifies HR operations, improves response time, and provides a seamless self-service experience for employees while ensuring consistency and transparency across processes. The platform is reliable and efficient, significantly improving HR operations by managing employee queries, automating HR processes like onboarding and approvals, and providing a self-service portal. It also helps improve efficiency, reduce manual work, and enhance the overall employee experience. Review collected by and hosted on G2.com.

Some areas for improvement in ServiceNow HR Service Delivery include the complexity, which can require significant effort. Additionally, the user interface can be improved for better usability, and reporting capabilities could be more flexible and intuitive. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery streamlines managing HR and benefits queries from both an admin and user perspective. The case management system helps track and resolve requests efficiently. I appreciate the centralized platform because it improves visibility, consistency, and response time. Additionally, the smooth initial setup with a structured implementation process is a plus, despite needing some effort to align configurations and workflows with our processes. Review collected by and hosted on G2.com.

One area for improvement is the email functionality. It lacks a “Reply All” option and does not display the full email conversation thread, which makes it harder to keep all stakeholders aligned. As a result, I often have to manually copy and paste previous emails. Improving this would significantly enhance communication efficiency and user experience. Review collected by and hosted on G2.com.

I like that ServiceNow HR Service Delivery keeps everything all in one place. The portal is great for self-service, which makes it easier to manage things on my own. I appreciate the case management features and the live agent chat, which help agents work on cases more efficiently. Review collected by and hosted on G2.com.

The ER COE is complex and involves a lot of manual clicks. Some information could be captured once and auto-populated in various case details fields, which would improve efficiency. It would also be nice to have one place to attach documents and show what each document is for, to help with investigations. Review collected by and hosted on G2.com.

I'm currently only using the Employee Center Pro component of HRSD. I am thoroughly enjoying the simplicity and functionality it provides. Review collected by and hosted on G2.com.

The Content Governance Module needs some significant overhaul. The OOTB functionality for Content Requests is missing a key component of revising existing content. I realize that Employee Works and conversational front door are what's to come though! Review collected by and hosted on G2.com.

I really like ServiceNow HR Service Delivery for its easy-to-use interface and simplicity, which makes it adaptable to pretty much any business domain. It's very beneficial because anyone new to the tool can get onboarded quickly. The integration capabilities with other applications like Jira, Confluence, or Slack make it easy to link with whatever the business domain is, be it retail or healthcare. The seamless linking ensures that the correct people are addressing issues raised via ServiceNow. Additionally, the bug fixes from the ServiceNow team are constant, which is something I appreciate. Review collected by and hosted on G2.com.

I think more integration with AI tools could make ServiceNow HR Service Delivery better. It would be really useful to use AI agents to create custom tickets, so we don’t have to type in everything manually. Review collected by and hosted on G2.com.

I find using ServiceNow HR Service Delivery really straightforward and hassle-free, which I enjoy a lot. It makes everything very organized and easily trackable. I like the design and adjustability it offers. The ticketing feature is something I particularly value. The initial setup was very easy, and everything works well for me, with only potential design improvements to consider. I would highly recommend it to a friend or colleague. Review collected by and hosted on G2.com.

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I like the prioritization feature in ServiceNow HR Service Delivery that can be customized based on requirements. I also appreciate how our HR Employee system is linked to multiple other systems within ServiceNow, and the relation mapping between them really stands out to me. Managing related tickets and dealing with the full lifecycle from procurement to retirement benefits us because it helps HR employees manage their processes centrally. This centralized system facilitates collaboration among stakeholders across multiple areas, which I find very valuable. Review collected by and hosted on G2.com.

So far I like everything about the product. Review collected by and hosted on G2.com.