What I like best about ServiceNow HR Service Delivery is how it centralizes and automates the employee experience across the entire lifecycle. The platform makes it much easier to manage HR cases, approvals, onboarding, and employee requests in a consistent and scalable way. I also appreciate the strong workflow capabilities and integrations, which help reduce manual work and improve response times for employees and HR teams. The employee self-service experience is intuitive and helps drive higher adoption while reducing repetitive support tasks. Overall, it provides a flexible foundation for building efficient and compliant HR processes at scale. Review collected by and hosted on G2.com.

One challenge with ServiceNow HR Service Delivery is that the platform can become complex to configure and maintain, especially for organizations with highly customized workflows and integrations. Some advanced use cases require significant technical expertise and ongoing administration effort to keep processes optimized. Reporting and analytics can also feel less intuitive compared to dedicated BI tools, sometimes requiring additional customization to meet business needs. In larger implementations, performance and user experience can vary depending on how well the platform is architected and governed. While the platform is very powerful, there is still a learning curve for both administrators and end users when adopting new features and capabilities. Review collected by and hosted on G2.com.

I love how ServiceNow HR Service Delivery provides great workflow solutions so end users can be serviced fast and efficiently, often through self-service. I appreciate the Employee Service Center Pro, which allows a single entry point for employees to find solutions they need from any organization, whether it's IT or HR. The lifecycles are fantastic for creating journeys for employees, starting from hiring to offboarding. I also value the ease of setup since the out-of-the-box configurations meet client needs, making it straightforward. Just creating catalog items and selecting services is usually all that's needed, provided there's a proper understanding of requirements upfront. Review collected by and hosted on G2.com.

I wish Employee Service Center Pro had easier portal design capabilities so portals can be more unique to each client instead of generic. I wish this could be done without heavy customization and needing a web designer. Review collected by and hosted on G2.com.

I appreciate how ServiceNow HR Service Delivery gives us a centralized platform for associates to find solutions to their issues. The Employee service portal is a great feature that offers everything in one place, and the taxonomy effectively separates categories to help associates quickly find what they're looking for. I really like the agent workspace; it's a unified place where we can work on cases efficiently, with the ability to provide knowledge articles or attach documents to help resolve cases. The integration of Now Assist stands out for generating resolution notes based on the steps taken, which increases efficiency. Overall, the engaging interface and unified platform are major highlights which made us switch from Successfactors. Review collected by and hosted on G2.com.

The User Criteria blocking users to access the content. It was not that easy as we were moving the legacy system. Review collected by and hosted on G2.com.

What I like most about ServiceNow HR Service Delivery is how it brings structure and scalability to HR operations.

It enables clear case ownership, standardized processes, and better visibility on performance.

I also value its role as an orchestration layer-connecting HR with Payroll and other functions without replacing core systems.

Overall, its biggest strength is the foundation it creates for knowledge-driven operations and more integrated employee journeys. Review collected by and hosted on G2.com.

While powerful, ServiceNow HRSD can become complex to implement and maintain, especially in multi-country environments. A lot of value depends on process standardization and data quality, which are not solved by the tool itself. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery for enhancing employee onboarding throughout the whole employee lifecycle. I appreciate that it serves as a single point of contact for our employees and provides knowledge to them. I also like the Manager Hub within the software, as it offers great improvement in terms of usability and manageability for our managers. Review collected by and hosted on G2.com.

I find lifecycle events are too complicated to build and are technically limited. Also, passing data between activity sets is not possible. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery for managing employee service and knowledge. I like that it gives quick responses and helps with frequently asked questions, enhancing interactions between employees and managers. The search and guides feature is easy to use and aids employees in navigating HR questions, which is helpful in deflecting calls to service centers. I also appreciate how it integrates with Oracle HCM by putting information in a single place. Review collected by and hosted on G2.com.

I don't like the fragmented applications in ServiceNow HR Service Delivery. Having multiple portals for employees to navigate through is cumbersome. Also, the initial setup was complex. Review collected by and hosted on G2.com.

I like the seamless way to create catalog items in ServiceNow HR Service Delivery, which makes the system a lot more self-sufficient and faster compared to when we used to rely on a call center for answering questions. Review collected by and hosted on G2.com.

The offboarding integration with Workday is very hard to get to fully function. There are nuances on the Workday side, like a job requisition trying to be opened to backfill a position in Workday, but you are not able to catch that until the integration fails. More seamless and easier integration with Workday is needed. It was a big learning curve to teach agents how to use and work tickets on the back end. Review collected by and hosted on G2.com.

I find ServiceNow HR Service Delivery to be a comprehensive product that serves capabilities across the HR organization. I really like the comprehensive onboarding feature that connects to other capabilities of the platform. It is beneficial that I can connect from initial contact, whether through advertised recruiting or other channels like job fairs, all the way through retirement or departure of the employee. I also appreciate that it connects to other ERP products like SAP. Review collected by and hosted on G2.com.

It's not especially aligned to some of the particulars of Federal HR needs, though it's customizable enough to operate. The initial setup was challenging, but mostly due to the complexities of our environment. Review collected by and hosted on G2.com.

I like the user-friendly interface and how smoothly it handles HR requests. The case tracking and automation features are really helpful in saving time. The user-friendly interface makes it easy for everyone to use without much training. Case tracking helps us monitor progress, and automation handles repetitive tasks, so we can focus on more important work. ServiceNow made everything more organized and efficient. We use it with other tools to improve workflow and ensure smooth data flow between systems. Review collected by and hosted on G2.com.

The tool is powerful, but it can feel complex initially and requires some training. Sometimes the system is a bit slow, and certain features could be more user-friendly and customizable to suit different business needs. Review collected by and hosted on G2.com.

I like how efficient and smooth the system is. It's very user-friendly and an easy-to-use platform. The automation and organized case management help the HR team respond faster and improve the employee experience. The centralized and easy-to-use platform allows employees to quickly find answers through the knowledge base, submit requests, and track the progress of their case, which enhances their experience. I also appreciate the case management automation features that automatically route to the right HR representative, ensuring a fast response from our organization. Overall, ServiceNow HR Service Delivery is a great platform to use, very organized, helping us manage our work efficiently on a daily basis. Review collected by and hosted on G2.com.

An improvement, I can say, is initial setup and configuration. It can sometimes be complex for new users or organizations implementing it for the first time. So improving the user interface can help. Review collected by and hosted on G2.com.