I love how ServiceNow HR Service Delivery is truly transforming the pre-boarding time for our non-providers. It's so cool to see the progress and track where I'm at with the pre-boarding steps. It's solving the time it takes to find necessary information, like where to go for my drug test. The initial setup was fairly easy. Review collected by and hosted on G2.com.

There's nothing that comes to mind. Review collected by and hosted on G2.com.

I like that ServiceNow HR Service Delivery is secure and provides anonymity, which is important for handling employee relations issues. It's also great that the service can be easily configured and used right out of the box. The initial setup was very easy, which made getting started a breeze. Review collected by and hosted on G2.com.

You have to have the HRSD license and we couldn't use it just the module. Review collected by and hosted on G2.com.

I like the alignment of ServiceNow HR Service Delivery with other modules, which seems to work well in my setup. I appreciate its feedback management feature, feeling it is more intuitive than in CSM. The clear view, data, and interactivity aspects of the service stand out to me as beneficial. Review collected by and hosted on G2.com.

I think the ticketing is not set up in a user friendly way. Review collected by and hosted on G2.com.

The session was scheduled for half an hour, and they mainly went through the happy path. I would have liked them to spend more time explaining these new products and to connect them to an industry-based, real-world use case. Review collected by and hosted on G2.com.

There are additional options such as response, template, fulfillment, and destruction, but these features don’t really cater to or help HR agents. Review collected by and hosted on G2.com.

I find ServiceNow HR Service Delivery a well-developed product, which is great because it keeps improving over time. I use it for onboarding, and it makes the onboarding process very fast, which is particularly valuable for new hires. The initial setup was very easy for us too. Review collected by and hosted on G2.com.

I think making an integration with Slack for case management and knowledge would be beneficial. Review collected by and hosted on G2.com.

Case management, workflows, able to handle many different scenarios based on our business Review collected by and hosted on G2.com.

Need to pay for extras, like Now Assist. They keep showing me things that I want/need but they all cost extra. Review collected by and hosted on G2.com.

I like the AI-powered services in ServiceNow HR Service Delivery, where employees can directly ask questions or queries without needing to contact HR, managers, or any hierarchy. The service routes these inquiries to the appropriate medium, which I find really efficient. Additionally, the virtual agent's ability to use natural language understanding to solve common problems without human intervention is impressive. Review collected by and hosted on G2.com.

For new HR agents, the interface can feel a bit overwhelming. The multiple layers can be confusing for those compared to simple ticketing systems. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery improves the speed to answer, self-service, and case deflection, which makes it faster and easier to track HR requests. The knowledge feature is also valuable for case deflection and self-service. Review collected by and hosted on G2.com.

The initial setup of ServiceNow HR Service Delivery was neither too complex nor too easy, potentially indicating it wasn't completely out-of-the-box (OOTB). Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery for case management, and I find it really helpful in organizing our work. I like how you can have security for those that need to see it, which is really important. I also enjoy the ability for self-service, and the record producers are particularly useful with their easy setup. The setup for ServiceNow HR Service Delivery is easy to customize, which I appreciate. Review collected by and hosted on G2.com.

Wish manager hub had more. Review collected by and hosted on G2.com.

With ServiceNow ticketing capability and HRSD capabilities we can provide the single system to user for IT or HR related queries. Most of the functionalities are inbuilt but we can customise the instance in our way. We can create the Catalog Request form in our way to create / update employees related data. Approvals process are automated accross the region. Easy to maintain and provide the smoother experience to HR manager. Use ServiceNow integration hub to connect with other HR systems. Review collected by and hosted on G2.com.

ServiceNow HRSD needs some customization to looks good. We need to customise the employee center Portal to looks good.

More integration hub Spoke to be added.

Provide Out of the Box HR Chatbot which get's connted to the existing system for the HR policy deatils. Review collected by and hosted on G2.com.