ServiceNow HR Service Delivery Pros and Cons

The best part of ServiceNow HRSD that I liked is easy to use, intuitive interface and ease of integration which enables organizations to run their operations efficiently at scale. The ever-responsive customer support, easier implementation of the module, multiple unique features revolving around open HR policies enhances the employee experience all through the software. Review collected by and hosted on G2.com.

Steep learning curve for new users especially in Initial setup. There are certain features related to scripting knowledge, which may be difficult for non-technical users. Along with this, the expense can also be an issue for smaller sized businesses in addition to few of the out-of-the-box functions require a little bit adaptability. Review collected by and hosted on G2.com.

Made simplified way for configuration and if require more complex do from customisation Review collected by and hosted on G2.com.

As compared to to other platform cost is higher Review collected by and hosted on G2.com.

Easy to build the catalogs and easy to implementing Review collected by and hosted on G2.com.

There is no way to say that not working.. nothing to dislike Review collected by and hosted on G2.com.

It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience. Review collected by and hosted on G2.com.

Common dislikes about the ServiceNow Now Platform include a steeper learning curve for intricate configurations, which can be challenging for some users. Additionally, the cost of implementation and licensing can be a concern for smaller organizations. Some users also express a desire for more straightforward customization options. Despite these concerns, it's important to note that individual experiences may vary, and these aspects might not be universal across all users. Review collected by and hosted on G2.com.

The level of customisation is awesome and UI is very intriguing. I use this everyday to manage and get reports assigned or resolved by my team. I use this too to request new software in our company.we can practically integrate this tool with any other tools. Review collected by and hosted on G2.com.

The customisation comes with too many hurdles and we need to do more work to achieve. The cost of the tool is too high and there are few cheap alternatives also.We have low control on few of the algorithms used in this tool. Review collected by and hosted on G2.com.

Servicenow is a complete end to end tool which gives the possibility of integrate different process and manage a service lifecycle end to end. Moreover, with continuous improvement of the platform, servicenow allow companies to easily implement it with low code no code capabilities Review collected by and hosted on G2.com.

Servicenow can be trick when is highly customised. Even though it allow you to go deep in customisation, companies should avoid it and stick to the OOTB process provided by servicenow. Review collected by and hosted on G2.com.

ServiceNow has easy interface and with minimalist patterns. It is helpful in tracking and creating tickets and request in simple and easy way thus making it awesome experince. Review collected by and hosted on G2.com.

There are no such downsides of ServiceNow,however there is one though.It lags at times and the gets stuck at some points. Review collected by and hosted on G2.com.

Easy configuration and works well with all ad-hoc and arbitrary requirements we've thrown at it. Security controlls are excellent and reporting/dashboarding is great. Review collected by and hosted on G2.com.

Not ServiceNow directly, however many ServiceNow preferred professional services providers are overly expensive and focus on upsell and change requests. ServiceNow should look at how their preferred professional service partners manage their stakeholder relationships as part of the certification process. Review collected by and hosted on G2.com.

It provides the details and description of the issue clearly. Review collected by and hosted on G2.com.

Before closing a ticket, we need to provide many details like which category does the ticket belongs to. Review collected by and hosted on G2.com.

Easy configuration and works well. Security control is very good Review collected by and hosted on G2.com.

Service now preferred service providers are expensive and it should look at how they manage their stakeholders Review collected by and hosted on G2.com.