ServiceNow Connected Operations is a comprehensive solution that integrates Internet of Things data with digital workflows, enabling enterprises to monitor and manage critical infrastructure in near real-time. By consolidating IoT data into the Now Platform, organizations gain a unified view of asset health and history across multiple locations, facilitating proactive issue resolution and unlocking new business models. Key Features and Functionality: - IoT Bridge: Aggregates data from IoT-connected assets into the Now Platform, allowing for comprehensive infrastructure monitoring across various sites. - IoT Rule Engine: Enables users to create rules that trigger notifications for potential issues, informed by the ServiceNow Configuration Management Database , ensuring timely awareness and response. - Operations Incident Management: Automatically generates incidents when the IoT Rule Engine detects problems, streamlining collaboration among teams to triage and resolve issues efficiently. - Connected Workflows: Seamlessly integrates with Customer Service Management and Field Service Management, facilitating coordinated responses and proactive customer engagement. Primary Value and Problem Solved: ServiceNow Connected Operations addresses the challenge of siloed IoT data by unifying it within a single platform, enhancing visibility and operational efficiency. This integration allows organizations to proactively manage infrastructure, reduce downtime, and improve customer satisfaction by resolving issues before they escalate. By bridging the gap between IoT data and digital workflows, businesses can maximize their IoT investments and adapt to evolving market demands.