# Top 10 ServiceNow AI Agents Alternatives & Competitors
**Average Rating:** 4.3/5
**Total Number of Reviews:** 458
ServiceNow AI Agents is not the only option for AI Agent Builders Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to ServiceNow AI Agents include user experience and tasks. The best overall ServiceNow AI Agents alternative is Salesforce Agentforce. Other similar apps like ServiceNow AI Agents are UiPath Agentic Automation, Gemini Enterprise Agent Platform, IBM watsonx Orchestrate, and Zendesk for Customer Service. ServiceNow AI Agents alternatives can be found in [AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) but may also be in [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) or [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa).


## Best Paid & Free Alternatives to ServiceNow AI Agents
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
  - [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews)
  - [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Retell AI](https://www.g2.com/products/retell-ai/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)

## Top 10 Alternatives to ServiceNow AI Agents Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ServiceNow AI Agents stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Computer & Network Security, and find the best product for your business.


  ### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
By Salesforce
**Average Rating:** 4.3/5
**Total Reviews:** 1,200
Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.


Reviewers say compared to ServiceNow AI Agents, Salesforce Agentforce is:
- More expensive
- Easier to do business with
- Better at meeting requirements
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [ServiceNow AI Agents vs Salesforce Agentforce](https://www.g2.com/compare/salesforce-agentforce-vs-servicenow-ai-agents)
**Compare Salesforce Agentforce with other alternatives:**
- [Salesforce Agentforce vs UiPath Agentic Automation](https://www.g2.com/compare/salesforce-agentforce-vs-uipath-agentic-automation)
- [Salesforce Agentforce vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-salesforce-agentforce)
- [Salesforce Agentforce vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Zendesk for Customer Service](https://www.g2.com/compare/salesforce-agentforce-vs-zendesk-for-customer-service)
- [Salesforce Agentforce vs Retell AI](https://www.g2.com/compare/retell-ai-vs-salesforce-agentforce)
- [Salesforce Agentforce vs ClickUp](https://www.g2.com/compare/clickup-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Fin](https://www.g2.com/compare/fin-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Microsoft Copilot](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-salesforce-agentforce)

  ### 2. [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews)
By UiPath
**Average Rating:** 4.6/5
**Total Reviews:** 7,582
UiPath enables business users with no coding skills to design and run robotic process automation


Reviewers say compared to ServiceNow AI Agents, UiPath Agentic Automation is:
- Better at meeting requirements
- More usable
- Easier to set up
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)

**Compare:** [ServiceNow AI Agents vs UiPath Agentic Automation](https://www.g2.com/compare/servicenow-ai-agents-vs-uipath-agentic-automation)
**Compare UiPath Agentic Automation with other alternatives:**
- [UiPath Agentic Automation vs Salesforce Agentforce](https://www.g2.com/compare/salesforce-agentforce-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs Zendesk for Customer Service](https://www.g2.com/compare/uipath-agentic-automation-vs-zendesk-for-customer-service)
- [UiPath Agentic Automation vs Retell AI](https://www.g2.com/compare/retell-ai-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs ClickUp](https://www.g2.com/compare/clickup-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs Fin](https://www.g2.com/compare/fin-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-uipath-agentic-automation)
- [UiPath Agentic Automation vs Microsoft Copilot](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-uipath-agentic-automation)

  ### 3. [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews)
By Google
**Average Rating:** 4.3/5
**Total Reviews:** 659
Gemini Enterprise Agent Platform is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Gemini Enterprise Agent Platform Workbench is a cloud-based IDE that is included with Gemini Enterprise Agent Platform. It makes it easy to develop and debug ML code. It provides a variety of features to help you with your ML workflow, such as code completion, linting, and debugging. Gemini Enterprise Agent Platform and Gemini Enterprise Agent Platform Workbench are a powerful combination that can help you accelerate your ML development. With Gemini Enterprise Agent Platform, you can focus on building and training your models, while Gemini Enterprise Agent Platform Workbench takes care of the rest. This frees you up to be more productive and creative, and it helps you get your models into production faster. If you're looking for a powerful and easy-to-use ML platform, then Gemini Enterprise Agent Platform is a great option. With Gemini Enterprise Agent Platform, you can build, train, and deploy ML models faster and easier than ever before.


Reviewers say compared to ServiceNow AI Agents, Gemini Enterprise Agent Platform is:
- Better at meeting requirements
- Easier to set up
- Easier to do business with
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders)

**Compare:** [ServiceNow AI Agents vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-servicenow-ai-agents)
**Compare Gemini Enterprise Agent Platform with other alternatives:**
- [Gemini Enterprise Agent Platform vs Salesforce Agentforce](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-salesforce-agentforce)
- [Gemini Enterprise Agent Platform vs UiPath Agentic Automation](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-uipath-agentic-automation)
- [Gemini Enterprise Agent Platform vs IBM watsonx Orchestrate](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-ibm-watsonx-orchestrate)
- [Gemini Enterprise Agent Platform vs Zendesk for Customer Service](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-zendesk-for-customer-service)
- [Gemini Enterprise Agent Platform vs Retell AI](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-retell-ai)
- [Gemini Enterprise Agent Platform vs ClickUp](https://www.g2.com/compare/clickup-vs-gemini-enterprise-agent-platform)
- [Gemini Enterprise Agent Platform vs Fin](https://www.g2.com/compare/fin-vs-gemini-enterprise-agent-platform)
- [Gemini Enterprise Agent Platform vs Kore.AI](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-kore-ai)
- [Gemini Enterprise Agent Platform vs Microsoft Copilot](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-microsoft-microsoft-copilot)

  ### 4. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
By IBM
**Average Rating:** 4.4/5
**Total Reviews:** 392
IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tools, watsonx Orchestrate enables collaboration between AI assistants and agents within a unified experience. This leads to reduced manual work, faster decision-making, and enhanced operational efficiency at scale. Key Features and Functionality: - Multi-Agent Orchestration: Coordinates multiple AI agents, applications, and data sources from any vendor, facilitating collaboration across workflows without friction. - Agent Builder: Allows users to create, test, and deploy AI agents without coding, utilizing business knowledge and preferred tools to design reusable agents that scale across the organization. - Agent Catalog: Offers a growing library of pre-built AI agents and partner-built solutions, providing reusable tools and templates that can be customized and deployed for specific business needs. - Prebuilt AI Agents: Provides ready-to-use AI agents with built-in expertise, logic, and integrations for functions such as HR, sales, procurement, and customer service, enabling rapid deployment. Primary Value and Solutions Provided: IBM watsonx Orchestrate addresses the challenge of manual, time-consuming tasks by automating workflows across various business functions. For instance, in human resources, it can streamline processes like employee onboarding and support, allowing HR professionals to focus on more strategic initiatives. In procurement, it enhances efficiency and strategic sourcing through seamless integration. Sales teams benefit from automated lead qualification and improved customer interactions, while customer service departments can leverage natural language processing to handle complex queries and deliver conversational self-service. By reducing manual workloads and accelerating decision-making, watsonx Orchestrate empowers businesses to operate more efficiently and effectively.


Reviewers say compared to ServiceNow AI Agents, IBM watsonx Orchestrate is:
- Slower to reach roi
- Better at meeting requirements
- Easier to do business with
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [ServiceNow AI Agents vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-servicenow-ai-agents)
**Compare IBM watsonx Orchestrate with other alternatives:**
- [IBM watsonx Orchestrate vs Salesforce Agentforce](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-salesforce-agentforce)
- [IBM watsonx Orchestrate vs UiPath Agentic Automation](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-uipath-agentic-automation)
- [IBM watsonx Orchestrate vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-ibm-watsonx-orchestrate)
- [IBM watsonx Orchestrate vs Zendesk for Customer Service](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-zendesk-for-customer-service)
- [IBM watsonx Orchestrate vs Retell AI](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-retell-ai)
- [IBM watsonx Orchestrate vs ClickUp](https://www.g2.com/compare/clickup-vs-ibm-watsonx-orchestrate)
- [IBM watsonx Orchestrate vs Fin](https://www.g2.com/compare/fin-vs-ibm-watsonx-orchestrate)
- [IBM watsonx Orchestrate vs Kore.AI](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-kore-ai)
- [IBM watsonx Orchestrate vs Microsoft Copilot](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-microsoft-microsoft-copilot)

  ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,995
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to ServiceNow AI Agents, Zendesk for Customer Service is:
- Slower to reach roi
- Better at meeting requirements
- More usable
Categories in common with ServiceNow AI Agents: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [ServiceNow AI Agents vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-ai-agents-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Salesforce Agentforce](https://www.g2.com/compare/salesforce-agentforce-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs UiPath Agentic Automation](https://www.g2.com/compare/uipath-agentic-automation-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Retell AI](https://www.g2.com/compare/retell-ai-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ClickUp](https://www.g2.com/compare/clickup-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Microsoft Copilot](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-zendesk-for-customer-service)

  ### 6. [Retell AI](https://www.g2.com/products/retell-ai/reviews)
By Retell AI
**Average Rating:** 4.8/5
**Total Reviews:** 2,639
Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.


Reviewers say compared to ServiceNow AI Agents, Retell AI is:
- Easier to set up
- Better at meeting requirements
- Easier to admin
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [ServiceNow AI Agents vs Retell AI](https://www.g2.com/compare/retell-ai-vs-servicenow-ai-agents)
**Compare Retell AI with other alternatives:**
- [Retell AI vs Salesforce Agentforce](https://www.g2.com/compare/retell-ai-vs-salesforce-agentforce)
- [Retell AI vs UiPath Agentic Automation](https://www.g2.com/compare/retell-ai-vs-uipath-agentic-automation)
- [Retell AI vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-retell-ai)
- [Retell AI vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-retell-ai)
- [Retell AI vs Zendesk for Customer Service](https://www.g2.com/compare/retell-ai-vs-zendesk-for-customer-service)
- [Retell AI vs ClickUp](https://www.g2.com/compare/clickup-vs-retell-ai)
- [Retell AI vs Fin](https://www.g2.com/compare/fin-vs-retell-ai)
- [Retell AI vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-retell-ai)
- [Retell AI vs Microsoft Copilot](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-retell-ai)

  ### 7. [ClickUp](https://www.g2.com/products/clickup/reviews)
By ClickUp
**Average Rating:** 4.6/5
**Total Reviews:** 13,067
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.


Reviewers say compared to ServiceNow AI Agents, ClickUp is:
- Easier to do business with
- Better at meeting requirements
- Better at support
Categories in common with ServiceNow AI Agents: [AI Agent Builders](https://www.g2.com/categories/ai-agent-builders), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [ServiceNow AI Agents vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-ai-agents)
**Compare ClickUp with other alternatives:**
- [ClickUp vs Salesforce Agentforce](https://www.g2.com/compare/clickup-vs-salesforce-agentforce)
- [ClickUp vs UiPath Agentic Automation](https://www.g2.com/compare/clickup-vs-uipath-agentic-automation)
- [ClickUp vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/clickup-vs-gemini-enterprise-agent-platform)
- [ClickUp vs IBM watsonx Orchestrate](https://www.g2.com/compare/clickup-vs-ibm-watsonx-orchestrate)
- [ClickUp vs Zendesk for Customer Service](https://www.g2.com/compare/clickup-vs-zendesk-for-customer-service)
- [ClickUp vs Retell AI](https://www.g2.com/compare/clickup-vs-retell-ai)
- [ClickUp vs Fin](https://www.g2.com/compare/clickup-vs-fin)
- [ClickUp vs Kore.AI](https://www.g2.com/compare/clickup-vs-kore-ai)
- [ClickUp vs Microsoft Copilot](https://www.g2.com/compare/clickup-vs-microsoft-microsoft-copilot)

  ### 8. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,884
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to ServiceNow AI Agents, Fin is:
- More usable
- Easier to do business with
- Easier to set up
Categories in common with ServiceNow AI Agents: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [ServiceNow AI Agents vs Fin](https://www.g2.com/compare/fin-vs-servicenow-ai-agents)
**Compare Fin with other alternatives:**
- [Fin vs Salesforce Agentforce](https://www.g2.com/compare/fin-vs-salesforce-agentforce)
- [Fin vs UiPath Agentic Automation](https://www.g2.com/compare/fin-vs-uipath-agentic-automation)
- [Fin vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/fin-vs-gemini-enterprise-agent-platform)
- [Fin vs IBM watsonx Orchestrate](https://www.g2.com/compare/fin-vs-ibm-watsonx-orchestrate)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Retell AI](https://www.g2.com/compare/fin-vs-retell-ai)
- [Fin vs ClickUp](https://www.g2.com/compare/clickup-vs-fin)
- [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai)
- [Fin vs Microsoft Copilot](https://www.g2.com/compare/fin-vs-microsoft-microsoft-copilot)

  ### 9. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 474
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Reviewers say compared to ServiceNow AI Agents, Kore.AI is:
- Easier to set up
- More usable
- Easier to do business with
Categories in common with ServiceNow AI Agents: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [ServiceNow AI Agents vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-servicenow-ai-agents)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Salesforce Agentforce](https://www.g2.com/compare/kore-ai-vs-salesforce-agentforce)
- [Kore.AI vs UiPath Agentic Automation](https://www.g2.com/compare/kore-ai-vs-uipath-agentic-automation)
- [Kore.AI vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-kore-ai)
- [Kore.AI vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-kore-ai)
- [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Kore.AI vs Retell AI](https://www.g2.com/compare/kore-ai-vs-retell-ai)
- [Kore.AI vs ClickUp](https://www.g2.com/compare/clickup-vs-kore-ai)
- [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai)
- [Kore.AI vs Microsoft Copilot](https://www.g2.com/compare/kore-ai-vs-microsoft-microsoft-copilot)

  ### 10. [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)
By Microsoft
**Average Rating:** 4.4/5
**Total Reviews:** 356
Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations.


Reviewers say compared to ServiceNow AI Agents, Microsoft Copilot is:
- Easier to set up
- More usable
- Easier to admin
Categories in common with ServiceNow AI Agents: [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [ServiceNow AI Agents vs Microsoft Copilot](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-servicenow-ai-agents)
**Compare Microsoft Copilot with other alternatives:**
- [Microsoft Copilot vs Salesforce Agentforce](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-salesforce-agentforce)
- [Microsoft Copilot vs UiPath Agentic Automation](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-uipath-agentic-automation)
- [Microsoft Copilot vs Gemini Enterprise Agent Platform](https://www.g2.com/compare/gemini-enterprise-agent-platform-vs-microsoft-microsoft-copilot)
- [Microsoft Copilot vs IBM watsonx Orchestrate](https://www.g2.com/compare/ibm-watsonx-orchestrate-vs-microsoft-microsoft-copilot)
- [Microsoft Copilot vs Zendesk for Customer Service](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-zendesk-for-customer-service)
- [Microsoft Copilot vs Retell AI](https://www.g2.com/compare/microsoft-microsoft-copilot-vs-retell-ai)
- [Microsoft Copilot vs ClickUp](https://www.g2.com/compare/clickup-vs-microsoft-microsoft-copilot)
- [Microsoft Copilot vs Fin](https://www.g2.com/compare/fin-vs-microsoft-microsoft-copilot)
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---
## ServiceNow AI Agents Alternatives FAQs

### What are the best alternatives to ServiceNow AI Agents?

The best alternatives to ServiceNow AI Agents are [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) (4.6/5 stars, 7,581 reviews), [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) (4.3/5 stars, 1,189 reviews), [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) (4.3/5 stars, 658 reviews), and [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) (4.4/5 stars, 392 reviews). UiPath Agentic Automation leads with the highest rating and largest review base, excelling in automation ease, support, and usability. Salesforce Agentforce is praised for its seamless CRM integration and fast ROI. Gemini Enterprise Agent Platform offers strong ML model lifecycle management and Google ecosystem integration. IBM watsonx Orchestrate stands out for multi-agent orchestration and no-code AI agent building.



### What features do alternatives offer that ServiceNow AI Agents does not?

ServiceNow AI Agents lacks native multi-agent orchestration and advanced no-code agent building features that competitors like IBM watsonx Orchestrate and UiPath Agentic Automation provide. It also has limited integrations with external systems such as Kubernetes, Azure DevOps, and lacks robust human-in-the-loop workflows and advanced RAG (retrieval-augmented generation) capabilities found in UiPath and Gemini Enterprise Agent Platform.



### How does ServiceNow AI Agents compare to Salesforce Agentforce?

According to G2 data, both [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) and [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) hold an equal average rating of 4.3 out of 5. ServiceNow AI Agents have 426 total reviews, while Salesforce Agentforce has a larger sample size with 1,189 reviews. In dimension scores, Salesforce Agentforce leads slightly in "better at meeting requirements" (8.3 vs 8.2) and "easier to do business with" (8.5 vs 8.2), whereas ServiceNow AI Agents score higher in "more usable" (8.3 vs 8.1), "easier to set up" (7.9 vs 7.8), and "better at support" (8.3 vs 8.2). Both tie in "easier to admin" at 8.3. User feedback highlights ServiceNow AI Agents' strengths in efficiency (21 mentions), ease of use (17 mentions), and messaging automation (14 mentions), with cons including inaccuracy (10 mentions) and complex configuration (8 mentions). Salesforce Agentforce reviews emphasize its deep integration with Salesforce CRM, ease of building agents, and automation capabilities, though users note a steep learning curve, pricing complexity, and dependency on Data Cloud. Both platforms require significant setup and benefit from clean, well-structured data for optimal AI performance. Overall, Salesforce Agentforce is favored for its seamless CRM integration and ease of doing business, while ServiceNow AI Agents are praised for usability and support effectiveness.



### Why do users choose Salesforce Agentforce over ServiceNow AI Agents?

Users choose [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) primarily for its deep native integration within the Salesforce ecosystem, enabling AI agents to leverage real-time CRM data, workflows, and customer interactions seamlessly. This integration reduces the need for multiple tools and allows agents to perform autonomous tasks such as updating records, routing cases, and automating workflows directly within familiar platforms like Sales Cloud and Service Cloud. The platform's intuitive agent builder and low-code/no-code approach facilitate faster deployment and customization, making it accessible to both developers and non-developers. Additionally, Salesforce Agentforce offers strong governance and security features, including the Einstein Trust Layer, which reassures enterprises about data privacy and compliance. Users also appreciate the conversational and personalized AI interactions that improve customer experience and reduce manual workload, with reported increases in productivity and operational efficiency. Despite some concerns about pricing complexity, learning curve, and dependency on Data Cloud, the ability to unify AI-driven automation with existing Salesforce data and processes is a compelling reason for users to prefer Salesforce Agentforce over ServiceNow AI Agents, especially for organizations heavily invested in the Salesforce ecosystem.



### Which AI Agent Builders tools do reviewers recommend instead of ServiceNow AI Agents?

Reviewers highly recommend [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) for its ease of use, powerful multi-agent orchestration, and seamless integration with RPA workflows, making it ideal for complex, enterprise-scale automation. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) is favored for its native Salesforce ecosystem integration, intuitive agent builder, and rapid deployment. [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) is recommended for organizations seeking a managed ML platform with strong Google Cloud integration and flexible agent customization. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) is endorsed for its no-code workflow automation, multi-agent collaboration, and broad enterprise application integrations, enabling business users to automate complex tasks without heavy coding.




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