ServiceM8 Reviews & Product Details

It was feature rich , decent UI, but could have been improved , It had the most amount of integrations for the Australian business but they did not always worked right.... The perfromance well there were lots of bugs, disappeared saved phone conversations , constantly having to ask main admin to dig deep into ServiceM8 to recover stuff that should have never disappeared in the first place. The pricing , well I remember the CEO saying they were paying a lot for it, and they didn't had options to use other platforms since they had the best integrations but , overall the platform was buggy and slow. It was relatively easy to get setup with it . The AI is constantly improving and the transcription were decent enough but it didn't had mind-blowing features which made the workflow easier just basic AI put in there. Review collected by and hosted on G2.com.

As I already said , lots of bugs, disappearing phone conversations , the UI could have been improved It look like its designed back in 2002 , its not a solid platform , constant long loading screens , refresh and quitting the app 20 times a day to make it ( faster ) .. Haven't used it in about a year and I hope they fixed all that ... Review collected by and hosted on G2.com.

A larger selection of addons that can provide a wealth of integration and flexibility Review collected by and hosted on G2.com.

Assets need to perform better, forms completed for asset need to be accessible via the assets QR code Review collected by and hosted on G2.com.

Not much at all lately. There's always major problems when they update. Review collected by and hosted on G2.com.

You can't speak with anyone. Suddenly the app slowed down. Service M8 said it's because we have too many active quotations..... A business should have unlimited "active quotations". Suddenly our customers could no longer book and schedule a service online.... Service M8 said there is an "obvious problem with our our account" (no financial) but they still haven't fixed this after 2 weeks of our business suffering from no online bookings. We spent 2 hours on their chat telling them about ALL of the issues we have encounted since their new update of which NONE have been resolved. Do no risk putting your business on the line! Review collected by and hosted on G2.com.

It has all the information we need and very simple to use. Review collected by and hosted on G2.com.

It lags and sometimes has a delay with showing the informations needed. Review collected by and hosted on G2.com.

ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks, deploy as well as locate personnel in real-time. It is easy to use. Review collected by and hosted on G2.com.

ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately. Review collected by and hosted on G2.com.

Be able to carry out invoicing with great ease of use, the scheduled calendars to accomplish all actions and tasks within the company. Review collected by and hosted on G2.com.

Sometimes it is difficult to automatically send invoices to free software and also simple to use like free readers and PDF compilers. Review collected by and hosted on G2.com.

ServiceM8 is a fantastic tool for managing my field service operations. The most helpful aspect of the platform is its ability to keep track of my team's progress and schedule in real-time. This allows me to quickly address any issues that arise and ensure that all of my jobs are completed on time. Additionally, the app is user-friendly and easy to navigate, which makes it simple for my team to use on the go. Overall, ServiceM8 has greatly improved the efficiency and organization of my business, and I would highly recommend it to any field service operation. Review collected by and hosted on G2.com.

ServiceM8 is a powerful tool for managing field service operations, however, there are a few downsides to using the platform. One issue I have encountered is that the invoicing feature can be a bit clunky and time-consuming to navigate. Additionally, the customer portal could be improved and could offer more customization options.

Another downside is that the integration capabilities with other software is limited, which can make it difficult to fully integrate ServiceM8 into my existing workflow. Despite these downsides, I do find that ServiceM8 is a valuable tool for managing my field service operations and the benefits outweigh the downsides. But it's worth noting that these issues could be a dealbreaker for some users. Review collected by and hosted on G2.com.

Ease of use for techs in the field

Uses a lot of mobile phone battery Review collected by and hosted on G2.com.

Poor customer service

poor support

Key features not working and unable to resolve quickly (many months to fix)

No support contact number Review collected by and hosted on G2.com.

You get the support you need any time of day or night. The support is by way of email and once you get your initial question answer, if there is any follow-up, the response is quick. Review collected by and hosted on G2.com.

If you are in an emergency, you just have to wait. You have to be realistic about your expectations. Like is someone going to die if you do not have system access. The best thing to do is have a paper back because at a later point in time when the systems are back up, you can capture the necessary data. Review collected by and hosted on G2.com.

The UI is suitable, which brings out wonderful UX. I appreciate the hard work done in detailing the web pages Review collected by and hosted on G2.com.

Nothing as of now. I would like to just say they can get better versions of soft calling as well Review collected by and hosted on G2.com.