--- title: ServiceChannel Reviews meta\_title: 'ServiceChannel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 150 reviews by the users' company size, role or industry to find out how ServiceChannel works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 150 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- ### ServiceChannel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of ServiceChannel, making operations straightforward and efficient for various tasks. [(29 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1974377&qs=pros-and-cons#reviews) Users value the **efficiency** of ServiceChannel, highlighting its intuitive interface and seamless operations for daily tasks. [(14 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375136&qs=pros-and-cons#reviews) Users find ServiceChannel to have a **user-friendly interface** , enhancing communication and streamlining workflow efficiently. [(13 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2374962&qs=pros-and-cons#reviews) Users love the **easy initial setup** of ServiceChannel, leading to a smooth experience and efficient operations. [(13 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2374684&qs=pros-and-cons#reviews) Users appreciate the **efficient management of work orders** with quick uploads, automation, and comprehensive tracking features. [(13 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343245&qs=pros-and-cons#reviews) Users face **work order issues** with unclear service requests and complications in clocking in, impacting efficiency and fairness. [(8 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343198&qs=pros-and-cons#reviews) Users find the **interface design poor** , reporting struggles with usability and complicated workflows that hinder productivity. [(6 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343161&qs=pros-and-cons#reviews) Users experience **slow performance** with ServiceChannel, noting delayed responses and system refresh times that hinder usability. [(6 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375030&qs=pros-and-cons#reviews) Users often find the **complexity of terminologies and processes** in ServiceChannel challenging, hindering their overall experience. [(4 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343239&qs=pros-and-cons#reviews) Users face **poor customer support** with slow response times and challenges in managing work orders effectively. [(4 mentions)](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375009&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceChannel ##### 1. Ease of Use Users appreciate the **ease of use** of ServiceChannel, making operations straightforward and efficient for various tasks. [ See 29 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1974377&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Service Channel Makes Client Communication and Job Tracking Easy" What do you like about ServiceChannel? I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, ![Teresa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa K.") TK Teresa K. Mid-Market (51-1000 emp.) 5.0/5 "Consistent, Reliable, and Ever-Improving" What do you like about ServiceChannel? I like ServiceChannel because it's a consistent platform we've been using for over fifteen years, and it improves every year. I also appreciate that t ##### 2. Efficiency Users value the **efficiency** of ServiceChannel, highlighting its intuitive interface and seamless operations for daily tasks. [ See 14 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375136&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Service Channel Makes Client Communication and Job Tracking Easy" What do you like about ServiceChannel? I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, ![Teresa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa K.") TK Teresa K. Mid-Market (51-1000 emp.) 5.0/5 "Consistent, Reliable, and Ever-Improving" What do you like about ServiceChannel? I like ServiceChannel because it's a consistent platform we've been using for over fifteen years, and it improves every year. I also appreciate that t ##### 3. Positive Experience Users find ServiceChannel to have a **user-friendly interface** , enhancing communication and streamlining workflow efficiently. [ See 13 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2374962&qs=pros-and-cons#reviews) See Related User Reviews ![ryan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ryan k.") RK ryan k. 5.0/5 "Effortless Work Order Management with Minor Refresh Delays" What do you like about ServiceChannel? I like how ServiceChannel allows me to quickly upload photos, close out work orders, and track completed tasks, ensuring that nothing is overlooked. I AH Amber H. Small-Business (50 or fewer emp.) 5.0/5 "Unmatched Ease of Navigation and Superior Capabilities" What do you like about ServiceChannel? I love the ease of navigation. I have used many portals similar to Service Channel but this is by far the easiest to navigate and the things that it i ##### 4. Setup Ease Users love the **easy initial setup** of ServiceChannel, leading to a smooth experience and efficient operations. [ See 13 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2374684&qs=pros-and-cons#reviews) See Related User Reviews ![Teresa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa K.") TK Teresa K. Mid-Market (51-1000 emp.) 5.0/5 "Consistent, Reliable, and Ever-Improving" What do you like about ServiceChannel? I like ServiceChannel because it's a consistent platform we've been using for over fifteen years, and it improves every year. I also appreciate that t ![ryan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ryan k.") RK ryan k. 5.0/5 "Effortless Work Order Management with Minor Refresh Delays" What do you like about ServiceChannel? I like how ServiceChannel allows me to quickly upload photos, close out work orders, and track completed tasks, ensuring that nothing is overlooked. I ##### 5. Work Orders Users appreciate the **efficient management of work orders** with quick uploads, automation, and comprehensive tracking features. [ See 13 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343245&qs=pros-and-cons#reviews) See Related User Reviews ![ryan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ryan k.") RK ryan k. 5.0/5 "Effortless Work Order Management with Minor Refresh Delays" What do you like about ServiceChannel? I like how ServiceChannel allows me to quickly upload photos, close out work orders, and track completed tasks, ensuring that nothing is overlooked. I ![Kelly W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly W.") KW Kelly W. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Scheduling and Tracking with Seamless Client Communication" What do you like about ServiceChannel? The GPS/ geofencing for technicians to clock in and out of a work order/tracking number, the easy platform to cmmnicate with our clients about schedul ### 5 Cons or Disadvantages of ServiceChannel ##### 1. Work Order Issues Users face **work order issues** with unclear service requests and complications in clocking in, impacting efficiency and fairness. [ See 8 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343198&qs=pros-and-cons#reviews) See Related User Reviews JF jamyka.foster@whaleyfoodservice.com F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Service Requests and Smooth Customer Communication" What do you dislike about ServiceChannel? Sometimes there is not a name connected to the service request, just a number. That can be hindering to not know who to speak with on site. CS Cameron S. 4.5/5 "Streamlined Communication but Needs Closure Functionality" What do you dislike about ServiceChannel? I don't like that there is no button to totally close out a work order. Instead, I have to wait for a representative from Walmart to do it. ##### 2. Poor Interface Design Users find the **interface design poor** , reporting struggles with usability and complicated workflows that hinder productivity. [ See 6 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343161&qs=pros-and-cons#reviews) See Related User Reviews ![Tait R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tait R.") TR Tait R. Small-Business (50 or fewer emp.) 4.0/5 "Great for organization" What do you dislike about ServiceChannel? very outdated looking and sometimes it can be hard to find key information within a work order ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Centralized Work Orders and Powerful Automation for Facility Management" What do you dislike about ServiceChannel? ServiceChannel has multiple models, that has complex terminologies, and this confuses users The visual interface or display faces some disparity, whe ##### 3. Slow Performance Users experience **slow performance** with ServiceChannel, noting delayed responses and system refresh times that hinder usability. [ See 6 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375030&qs=pros-and-cons#reviews) See Related User Reviews ![ryan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ryan k.") RK ryan k. 5.0/5 "Effortless Work Order Management with Minor Refresh Delays" What do you dislike about ServiceChannel? Minor drawback is the system can occasionally take a moment to refresh. SH Shara H. 4.0/5 "Easy to Use but Occasionally Sluggish Support" What do you dislike about ServiceChannel? Sometimes the response time can be a bit slow from the ServiceChannel agents ##### 4. Complexity Users often find the **complexity of terminologies and processes** in ServiceChannel challenging, hindering their overall experience. [ See 4 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=1343239&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Centralized Work Orders and Powerful Automation for Facility Management" What do you dislike about ServiceChannel? ServiceChannel has multiple models, that has complex terminologies, and this confuses users The visual interface or display faces some disparity, whe ![Chelsie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsie D.") CD Chelsie D. Mid-Market (51-1000 emp.) 4.0/5 "Account Manager" What do you dislike about ServiceChannel? Service Channel's IVR could be simplified, The process for preventative maintenance with multiple visit dates is not user friendly. Service Channel co ##### 5. Poor Customer Support Users face **poor customer support** with slow response times and challenges in managing work orders effectively. [ See 4 mentions ](https://www.g2.com/products/servicechannel/reviews?filters%5Bsentiment_snippet%5D=2375009&qs=pros-and-cons#reviews) See Related User Reviews ![Kelly W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly W.") KW Kelly W. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Scheduling and Tracking with Seamless Client Communication" What do you dislike about ServiceChannel? Afetr hours customer service support, I have not had to need their assistance in a while but when I did or when my technicians did, they were very rud SH Shara H. 4.0/5 "Easy to Use but Occasionally Sluggish Support" What do you dislike about ServiceChannel? Sometimes the response time can be a bit slow from the ServiceChannel agents ![Tatiana T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatiana T.") TT Tatiana T. Retail Facilities Coordinator Enterprise (\> 1000 emp.) 1/19/2016 "SUPER helpful in my day to day" 4.5/5 What do you like best about ServiceChannel? Everything about my job is so much easier with this platform. Mobile access, access to data, transparency Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Database can slowdown throughout the day. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: Manuals or guides for new users Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? Managing budgets. Keeping everyone on the same page Review collected by and hosted on G2.com. Show More 4/6/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 8/26/2019 "If you want to lose excellent vendors, use this platform!" 0/5 What do you like best about ServiceChannel? There are not any that I am aware of from a Vendor's perspective. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Customer service is absolutely horrific. They treat you like you need them and you FEEL that every time you run into an issue (which is often with their poor platform). Number 1 issue, their customer service is terrible. Try it, you will see how much extra effort/time/money it costs you to operate through this system. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? NONE. Not an exaggeration. It is terrible. Top notch vendors will not deal with portals like this, period. They don't have to. Maybe desperate companies will jump through all the hoops and deal with substantial delays in payments and no one to assist. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 9/22/2019 "Efficiency" 4.5/5 What do you like best about ServiceChannel? You can keep track of all work orders on one platform. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Some vendors and locations are not using it, hence you have to email/call to make app. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? The time/date function for work dates can be better so that you can send time/date requests and accept them on the platform instead of trying to sort a time out outside of it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 8/24/2019 "Extremely user friendly" 5/5 What do you like best about ServiceChannel? Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Pauses in service. Sometimes the server gets busy. Need to delete cookies often. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? Excellent for communication purposes and entering bids Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SM shannon m. Enterprise (\> 1000 emp.) 10/2/2018 "Service Channel transformed the way we do business " 5/5 What do you like best about ServiceChannel? The ease, flexibility, transparency and efficiency Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? The fee structure has changed making it a bit more challenging when purchasing different options. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: If you are looking to save time, money and hold your vendors accountable this is the product for you. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? Vendor accountability, lack of reporting and visibility into the budgets. The benefits have been endless. we now have analytics and can report on our spend. The vendors are now reacting quickly to calls due to the accountability and tracking through the IVR. The mobile app has allowed our DM's to log in and track issues within the stores at anytime, any place. The app has given me more flexibility as I can now approve proposals and invoices on the fly. We love how SC continues to evolve and look forward to the journey. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Enterprise (\> 1000 emp.) 10/2/2018 "It was Okay" 5/5 What do you like best about ServiceChannel? Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: I would definitely recommend to any others to use because it can really make things simple, transparent, and manageable. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? Service Channel has been a huge asset providing visibility to all in regards to our branches. It has helped us streamline and continue to streamline processes including and avenue to keep track of the Compliance of our Vendors, which is helpful to other departments within our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Enterprise (\> 1000 emp.) 10/2/2018 "Suggest with ServiceChannel Software Platform " 4/5 What do you like best about ServiceChannel? Providing a means (platform) for our branches to engage, communicate and track their repair and maintenance issues from start to finish on one platform. . Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Although improvements are being made to the software, at times the system can be slow and cumbersome ... not as "user friendly" for providers and associates in the field. There are some controls that should be allowed to make changed in the system by our team (as administrator) instead of sending in a ticket to client support. One constant complaint we receive from the field has been around calling into support and not understanding the person on the support team due to the heavy foreign accent. This remains to be an issue. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: Work closely with your CSM and support associates, ask questions, and voice your opinion IF there may be a better approach with the software configuration. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? Right now our focus is surveying and loading our critical assets, and others. Not knowing what assets we have has been a huge issue, especially when it comes to forecasting and budgeting. Now that we have begun to gather this information we can start thinking about future plans to use other financial modules that ServiceChannel provides. Knowing how much spend on leased location equipment will help our Real Estate team when it comes to renewing leases and leverage during re-negotiations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Enterprise (\> 1000 emp.) 9/27/2018 "Service Channel " 5/5 What do you like best about ServiceChannel? Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? I would have like to receive a list of the Team at serivce channnel with their contact information for futire reference and probably a list of the vendors that attended the meeting. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: Yes recomended. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? FOr our company some setting have not been set property since implementation. Certificates of insurance compliance is a big issue. They is always some one we can reach out in SC for asssistance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 11/13/2018 "Paradigm shift for the Facilities team" 5/5 What do you like best about ServiceChannel? The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on. Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? The proposal platform does not allow for notes between the vendor and customer to be collected and tracked. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: It is a great tool to help streamline processes and communications. Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? The entire facilities program for 400+ retail locations is handled by SC and it has allowed us to improve our store management experience with the facilities and thus our overall customer experience with our brand. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CC chuck c. Small-Business (50 or fewer emp.) 9/25/2018 "Service Channel is the industry benchmark for facilities sorftware" 5/5 What do you like best about ServiceChannel? Service Channel is constantly innovating and open to new ideas from customers Review collected by and hosted on G2.com. What do you dislike about ServiceChannel? Custom reporting support needs to more robust in suggesting new reports. Review collected by and hosted on G2.com. Recommendations to others considering ServiceChannel: gather your data points prior to implimenting Review collected by and hosted on G2.com. What problems is ServiceChannel solving and how is that benefiting you? smaller FM count per store count Software has allowed us to stay with a small department and retain the quality that we expect Review collected by and hosted on G2.com. 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