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It is easy to use. We like being able to track all of our contact information with basically any additional fields we want to use. We also use it for our financial information. We like that it ties to Quickbooks and to Vanco. Review collected by and hosted on G2.com.
Reports are impossible to customize and not all the ones we want are included. Trying to track pledges is near impossible - we are a small church and I have had to create my own spreadsheets to get the information I need which is downright ridiculous. Servant Keeper gets confused with prior year givings towards pledges and doesn't always recognize a fulfilled pledge on a contribution statement (always a source of consternation from our members). Tie to Quickbooks does not include the memo field - which is very important to us. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Servant Keeper
Overall Review Sentiment for Servant Keeper
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The Contributions Manager Segment is user-friendly with excellent report generation and record keeping capabilities. Review collected by and hosted on G2.com.
The online version for members of the Membership Segment is difficult to comprehend. Review collected by and hosted on G2.com.
The customer service was superb and always available Review collected by and hosted on G2.com.
The Servant Keeper feature set could not keep up with the competitors, and the user interface was outdated Review collected by and hosted on G2.com.
It is a comprehensive program and allows us to capture a lot of information about our parishioners. Review collected by and hosted on G2.com.
It is sometimes challenging to find the options needed to get reports to provide the data we want. When we have called support, we sometimes speak to several people before getting someone that can help. Sometimes, it was a straightforward solution, but the call took a long time because of the multiple transfers. Review collected by and hosted on G2.com.
I really like how easy it was to transfer from an old system to the Servant Keeper's system! As a temp in the past, I've been a part database overhauls in the past that took weeks to complete. This experience was awesome, I was able to format, map and import in less than two days and with white glove service, someone is with you every step of the way! I really like the staff, everyone is very friendly and wants to help in any way they can. I also like Servant Keeper Notify which allows you to put out emergency alerts, even notifications etc. All of this in one place since this system integrates with your regular SK records! Review collected by and hosted on G2.com.
The mobile app could have a bit more features, but you can access the account through you're phone's browser and access the features I'm thinking of-- looking at a member's attributes to see who is in the choir, for example. Can't do it on the app, but I can do so on the website no problem, so it's really no issue. Review collected by and hosted on G2.com.
Servant keeper offers a whole church experience, from directory to children's ministry check in. As it competes with bigger companies like Planning center it has the advantage of being cost effective as a package rather than subscription. Review collected by and hosted on G2.com.
Servant keeper is not always as customizable as needed. It doesn't have the connection pieces that help with overall tracking for your organization. It also does not have a great user friendly interface for outside of administration. The screen size for check in is inconsistent. Review collected by and hosted on G2.com.
Servant Keeper allows you to manage church membership in one module while having a separate module for contributions. Although they do connect too. We also have our Children's Check-in also connected to this database. Review collected by and hosted on G2.com.
Honestly, I can't think of anything that I don't like about using Servant Keeper. Review collected by and hosted on G2.com.
Servant Keeper is great for mailing lists and keeping track of donations. We aren’t a huge church and it has more features than we need. What we do use works well. Review collected by and hosted on G2.com.
It took us awhile to learn to use it. What is simple now was difficult at the beginning. It only searches by last name, and sometimes we only remember the first name. Review collected by and hosted on G2.com.
This program makes the check-in for our Children's Ministry a breeze. We utilize this program to track all attendees, visitors and attendance reports. Review collected by and hosted on G2.com.
I attempted to create an updated directory report and I found it difficult to change due to programming. Review collected by and hosted on G2.com.
I like how you can have everything in detail. When you want to print a report you can also customize it to fit your needs. Review collected by and hosted on G2.com.
I dislike that you have to log in 3 different times to access contribution, membership, and administration. Review collected by and hosted on G2.com.
We currently use the cloud-based database, which allows us to work from anywhere. We really like the ability to make notes on families or individuals, and use this feature frequently to write a note for specific contacts - including notes that will only be seen by the person making the note or their designated people - this is great for counseling, important events, and the like. Review collected by and hosted on G2.com.
Some aspects of the software are quite 'clunky' to navigate and at times the software seems to lose details - an essential feature of the product! For example, we may enter our attendance, but then not find a family in the 'attended' column. In the past, we have had a week worth of giving simply disappear - causing issues with our end-of-year giving statements. Review collected by and hosted on G2.com.
