Sequoia One Reviews & Product Details

My HRBP is top notch and each team has some amazing folks who are smart, supportive, and make our operation run smoothly. Review collected by and hosted on G2.com.

The fees can be on the higher end, including our benefit renewal. If your support team isn't a fit you need to advocate to get in a good spot but they are always agreeable to making changes. Review collected by and hosted on G2.com.

What I appreciate most about Sequoia One is the comprehensive support it provides with HR compliance, payroll, and benefits administration. Having payroll and benefits integrated into one platform makes our day-to-day HR operations more efficient and streamlined. The compliance guidance and support from the Sequoia One team are also very valuable, especially when navigating complex employment regulations and employee-related matters across different states. Review collected by and hosted on G2.com.

Overall, I've had a positive experience with Sequoia One and don't have any major concerns at this point. There is always room for improvement in platform functionality and user experience, but the overall service and support have been great. Review collected by and hosted on G2.com.

I really like having dedicated support with Sequoia One. They are extremely helpful every time I have questions, especially with complex HR issues. They're very accessible, guiding me through processes like handling medical leave requests. I appreciate the peace of mind in knowing I can reach out to someone knowledgeable anytime I need help. Also, I've been able to recommend Sequoia One confidently because of their excellent support. Review collected by and hosted on G2.com.

I would say, and I know they're working on this, just finishing the integration between Prism and Sequoia OS. And just having one platform. Review collected by and hosted on G2.com.

I love the exceptional customer service from Sequoia One. The team working with me is proactive and extremely helpful, acting as an extension of our HR department, especially in employee support for benefits. The technology platform, though sometimes clunky, is being improved, but what stands out is how the support team is readily available to resolve technological hitches. I also find their compliance feature extremely helpful and easy to use. The setup process was fairly easy due to their supportive team, and overall, Sequoia One is a company that evolves and grows with HR and payroll needs. Review collected by and hosted on G2.com.

I find that some of the technology can be a bit clunky at times, particularly the connection between Sequoia One and Prism HR. They've rolled out improvements recently, especially around payroll, but the navigation can still be challenging. I think there's room for improvement on the technology front, the customer service is excellent, which helps to mitigate technology issues when they arise. Review collected by and hosted on G2.com.

I really appreciate the outstanding partnership with Sequoia One's HRBP team, as I think of them as an extension of our own team. Mistakes happen, but whenever there is an issue, Sequoia has been a great partner. Also, the initial setup was easy, which was a big plus for us. Review collected by and hosted on G2.com.

The payroll deadlines being far in advance make things a bit complicated, especially when it comes to terminations. It's manageable, but definitely a challenge. If they could cut it down from 5 to 3 business days, it would be better. Review collected by and hosted on G2.com.

That I can send an email to an actual person and get a very timely response Review collected by and hosted on G2.com.

They use multiple platforms which can be a bit confusing at times, but I read something that they will be transferring to just one platform soon Review collected by and hosted on G2.com.

The high touch support. Everyone is knowledgeable, responsive, and solution oriented. I always get the help I need. Review collected by and hosted on G2.com.

I’ve gotten some questions about logging in to their website, from employees, but that’s about it. Review collected by and hosted on G2.com.

Dedicated team of support agents is super helpful. the new platform is much easier than it used to be. Review collected by and hosted on G2.com.

I prefer to have more control over payroll (like being able to updated 401k contributions myself rahter than having to sent to agent to update) Review collected by and hosted on G2.com.

The hands on support from their staff. The staff is the best. Have never had an awful experience so common in today's vendor management landscape. They truly prioritize customer service. I also live in the platform every day and it has evolved over time to be much more user friendly. Review collected by and hosted on G2.com.

I wish it integrated with more tech. As a tech company ourselves in Web3 there's a lot of integrations needed for smooth operations internally and unfortunately without those we have to look at other products that can integrate purely for efficiency sake due to limited resources. Review collected by and hosted on G2.com.

The customer service from our dedicated team is top notch. Whenever there is a problem I don't ever have to worry that someone is taking it seriously and looking to resolve the issue. There have been multiple times where a certain offering or feature from Sequoia was less than desirable so I email (or call) Michael with my frustrations -- he always keeps these concerns in the back of his head and makes sure to do anything or everything he can to find a solution. Monisa has gotten plenty of frantic emails where I missed some deadline or had a crisis I needed help with and I always feel like she waves her magic wand and makes everything better. Just knowing I have her on my team gives me such peace. Shan in payroll has gone above and beyond multiple times for us and always seems to be on top of everything. So the service/people who work at Sequoia are really their greatest feature. The admin.sequoia.com site is modern, has a lot of details & resources available which makes it easy and helpful. Open Enrollment is generally a fairly painless process. It was better this year because they corrected something that was confusing last year around the HSA enrollment. Review collected by and hosted on G2.com.

Having both the sequoia site and the prism site is cumbersome and the employees will get confused when they are trying to complete something that can only be done in prism but have to navigate through the other site to get there. The limited insurance provider options are a bummer. Not allowing employees to manage their specific investments vs having to use default funds. We don't love the optional life insurance offering as it's too expensive to be worth offering as a benefit. The workers compensation provider has been horrible the two times I have ever needed to use them. The Sequoia team has been amazing in getting involved and trying to improve the experience, but please for all that is good in the world find a different vendor. Over the years I have seen the service get more "corporate", for example: the advocate line is no longer a dedicated human who knows our team intimately and I have to verify my existence before I can get help. I understand the need and scaleability issues but I still don't like it and quite honestly it makes me want to avoid calling them for help. I also feel like Sequoia used to be able to help more with tax set up and other tediously awful tasks but as the years have passed more seems to be required of the client. I know this is something I have expressed to Michael... but would love this to make a u-turn. Review collected by and hosted on G2.com.