Hi Aleksandar,

Thank you for your feedback, and welcome aboard! We’re really glad to hear that our flexibility and software are already delivering value for your team.

We also appreciate you pointing out the challenges with transaction tracking. We understand how important full visibility especially early on and we’d love to work with you to explore possible solutions or configurations that could reduce the need for manual reviews. You can always reach out to support@seon.io with any occurring concern.

It’s great to see that we’re helping streamline your onboarding checks so far. As you continue getting started, please don’t hesitate to reach out. Our team is here to support you every step of the way!

Hi Kris,

Thank you for taking the time to share your feedback and rate SEON an 8/10. We’re really glad to hear how much you value the depth of data we provide - particularly device fingerprinting, IP, email, and phone insights - and that our JSON responses help your team extract what you need for your credit scoring and fraud-prevention workflows. It’s also great to know that our support team’s speed and responsiveness, as well as the ease of creating rules and integrating SEON, have been standout positives for you. We really appreciate you highlighting these.

We’ve also taken note of your concerns regarding cases where certain client information isn’t fully available. We understand how this can impact your models and create additional work for your team. Improving data availability, consistency, and reliability is an ongoing priority for us, and feedback like yours directly helps us identify where further enhancements are needed.

If you’d be open to sharing a few specific examples or scenarios, we’d be happy to investigate them more closely. You can always reach us at support@seon.io, and we’d be glad to go through your experience in detail.

Thank you again for your honesty, your insights help us continue improving and make SEON a stronger partner in fighting fraud.

Hi Martin,

Thank you so much for your fantastic review and for giving SEON a 10/10 rating! We are truly thrilled to hear that SEON has become an essential part of your daily operations. Hearing that you can’t imagine working without it is the highest compliment we could receive.

We’re pleased to know that SEON is supporting you in all the markets where you operate and that the platform is easy to integrate and use every day. It’s especially encouraging to hear that our support team has been there to assist you whenever you've needed it. Providing practical and responsive assistance is something we deeply care about.

We are also glad to hear that SEON is helping you address challenges such as multiple accounts, bonus abuse, and PIPO. Supporting our customers in preventing abuse and maintaining a fair, secure environment is exactly our goal.

Thank you once again for choosing SEON as your fraud prevention partner, Martin. We are proud to have you as part of the Fraud Fighter community!

Hi Nikita,

Thank you so much for sharing your experience and rating SEON 10/10! We’re thrilled to hear that you’ve found value in SEON’s wide range of data for everyday user checks. It’s wonderful to know that SEON is helping you investigate fraudulent patterns through the way we collect and analyze device intelligence.

We’re glad you find SEON convenient for daily use. Our team works hard to deliver powerful functionality and a smooth investigation experience, and your feedback truly matters.

We also really appreciate your honest comments about the learning curve for new users and the usability of Network Analysis. Feedback like this helps us understand where we can improve, especially by making advanced features easier to navigate and ensuring the correct parameters are available without extensive customization.

If you ever have additional suggestions or would like to share more details about what would make Network Analysis more user-friendly, we’d love to hear from you. You can always reach us at support@seon.io, or let us know if you’d like to arrange a quick call with our team.

Thank you for choosing SEON as your fraud prevention partner — we’re proud to have you in the Fraud Fighter community!

Hi Alison,

Thank you so much for taking the time to share your thoughtful review and for rating SEON 4.5/5! We’re delighted to hear that SEON’s flexibility and customization make it a strong fit for your B2B business, and that our solution supports you just as effectively as it does larger retail-focused companies. Helping teams confidently distinguish between legitimate customers and fraudsters — while protecting both security and reputation — is exactly the impact we strive for.

We’re especially happy to hear your positive feedback about our Support team. Providing fast responses, clear guidance, and hands-on help during API setup and beyond is something we take great pride in, so it’s wonderful to know this has made your experience smoother and more straightforward.

Thank you as well for your honest note about the dashboard navigation. We understand how important it is to access insights quickly and intuitively, and feedback like yours helps guide our ongoing improvements to make information even easier to gather at a glance.

If you ever have additional suggestions or would like help optimizing your setup further, our team is always here for you at support@seon.io.

Thanks again for choosing SEON — we’re proud to have you as part of the Fraud Fighter community!

Hi Traian,

Thank you so much for taking the time to share your experience and for rating SEON 9/10! We’re thrilled to hear that you found the integration fast and smooth, and that you’re seeing strong results from our machine learning models.

It’s especially great to know that the flexibility of our Scoring Engine is helping you create complex, pattern-based rules that fit your use case. We’re also glad SEON is supporting your team with real-time decisions, device security actions, and user data insights—particularly in detecting suspicious behavior during onboarding and account credential changes.

We truly appreciate your honest feedback around ticket visibility at the team level. That’s a valuable suggestion, and we understand how ability to see ticket categories could improve effectiveness. We are sharing this input with our product team, as feedback like yours helps shape future improvements.

If you have any additional ideas on how we could turn your 9/10 into a perfect 10, we’d love to hear them. You can always reach us at support@seon.io, or let us know if you’d like to arrange a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner—we’re proud to have you as part of the Fraud Fighter community!

Hi Kunle,

Thank you for taking the time to share your experience and for the 8/10 rating — we really appreciate your detailed feedback!

We’re glad to hear that SEON Fraud Fighters is helping you monitor key user actions like logins, payments, and potentially fraudulent transactions, and that the depth of information available — from IP data to social signals, blacklist insights, and disposable contact detection — is supporting your investigations. It’s also great to know that the integrations with Excel and your internal API fit well into your existing workflows.

We also appreciate you calling out the accuracy of social profile data. In most cases, this can be influenced by timeout settings during data collection — adjusting these settings can help ensure more complete results are returned. Our team would be happy to explore this with you and take a closer look at your setup to see if any optimizations could help. Please feel free to reach out to us at support@seon.io, or let us know if you’d prefer to walk through this together on a quick call with our team.

Thanks again for choosing SEON as your fraud prevention partner. We’re proud to support your fraud monitoring and quality assurance efforts and have you as part of the Fraud Fighter community!

Hi Flor,

Thank you for taking the time to rate SEON and for your positive feedback! We’re thrilled to hear that you’ve had a great experience with our platform.

We truly appreciate your support and are proud to be part of your fraud prevention journey.

Thank you again for choosing SEON!

Hi,

Thank you so much for sharing your experience and rating SEON 10/10! We’re thrilled to hear that you’ve found value in SEON’s ability to leverage countless data points and parameters, from personal information to IP-related insights. It’s wonderful to know that SEON is helping you strengthen your fraud prevention efforts and support your research processes.

We’re also glad you find the platform’s flexibility and extensive data coverage useful. Our team works hard to deliver both powerful functionality and a smooth user experience, and your feedback means a lot.

Thank you as well for your suggestion regarding tax code data. We’re always looking for ways to improve SEON, and feedback like yours is invaluable. If you’d like to share more details about this use case, we encourage you to reach out to our team through support@seon.io, where our product and support teams can review your suggestion and better understand your needs.

Thanks again for choosing SEON as your fraud prevention partner - we’re proud to have you in the Fraud Fighter community!