Operating an online casino brand in a fair and transparent manner, that puts the experience of the player first, is made challenging by those that are seeking to abuse, through identity theft and multi-accounting.
At arcanebet, we were determined to not allow the few to ruin the party for the many. This is how SEON crossed our path. SEON approaches the business of fighting fraud in a scientific way, but also through the experience of those that have successfully abused before. It offers a unique perspective that translates into a well thought-out product.
With SEON you're not just buying a tool that helps you detect fraudulent patterns in an early stage, with many available data points, you're also stepping into a family that is driven to help your business reach its goals. You can count on the expertise of the community managers to assess rule-sets you're making and to objectively look over evidence that has been compiled against a player, to help answer the question: is this justified and an accurate description of what transpired?
So what we like best at SEON is the powerful product, mixed with their driven and knowledgeable team, that makes them deliver on their promise: being a fraud-fighting family. Review collected by and hosted on G2.com.
The main challenge for SEON, as they scale and become bigger, will be to not lose that unique touch of community management and the leveraging of true experts in the field, to be able to stay one step ahead of those seeking to abuse. Review collected by and hosted on G2.com.
Video Reviews
Very accurate & well design fraud prevention system with swift response.
309 out of 310 Total Reviews for SEON. Fraud Fighters
Overall Review Sentiment for SEON. Fraud Fighters
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For me the most useful tool is the manual email check function where you can validate the account which was used to make a particular transaction. The system gives a score for the email, shows the registered online profiles and even gives information about the possible data breaches. It is very useful and makes my every day work much easier. Review collected by and hosted on G2.com.
There is not a single thing, the whole site is really good, stable, user friendly and in case of system malfunction I can always contact their support staff who are really helpful and solve every problem in an instant. Review collected by and hosted on G2.com.
Super quick and helpful Customer Service. Support is incredible. Real time monitoring means rapid fraud detection. Smooth integration and implementation. Risk Team is using SEON when reviewing accounts to stop bonus abuse, affiliate fraud, reducing chargeback risk, etc. Easy to use system with a lot of features (like custom list's) to prevent fraud during the registration process. SEON is as well helpful when reviewing conversion rates as non-monetary accounts are eliminated quickly. Review collected by and hosted on G2.com.
For me there are no downsides when using SEON. Review collected by and hosted on G2.com.
I love everything about it. I like how it can provide key indicators of different players in helping support concerns for Fraud/Abusers. We recently implemented identifying adverse media for players which is working great Review collected by and hosted on G2.com.
I don't like where it can link players where there are no links at times mainly with Device hash and Browser hash. I think a lot of devices may have this hash, however, it's not relevant at times. Review collected by and hosted on G2.com.
Seon customer support is top-notch. The team is responsive and always ready to assist with any issues or question Review collected by and hosted on G2.com.
Like many fraud prevention systems, SEON can have a steep learning curve for new users, especially for businesses that lack in-house expertise in fraud prevention or machine learning Review collected by and hosted on G2.com.
The best part is we can view multiple phone numbers and emails at the same time, and compare them in a single tab and it is easy for us Review collected by and hosted on G2.com.
I don't have any dislikes it does exactly what I need it for, and it has good integration Review collected by and hosted on G2.com.
The user friendly environment. Very straightforward and easy to use. I also like how our success manager continues to be communicative with out team whether for something small or big and how patient he is with our knowledge development especially with regards to the rules and machine learning rules. Review collected by and hosted on G2.com.
I am unable to think of anything relevant to mention which I dislike about SEON Review collected by and hosted on G2.com.
Clarity. The data model of the information provided by seon is clear.
The custom rules are very powerful
Good documentation and knwoledge base
Good support Review collected by and hosted on G2.com.
Billing module is broken.
Fraud networks is a big problem. I believe seon could help us more identify those networkds Review collected by and hosted on G2.com.
You can create a lot of rules to monitor players and detailed information is shown. Review collected by and hosted on G2.com.
When you have to approve many alerts instead of clicking change right away, it asks for another approval. Review collected by and hosted on G2.com.
SEON support is some of the best I've seen. Response times is within 24hrs. This allows us to address troubleshoot the implementation of new features. Review collected by and hosted on G2.com.
One of the downsides is that SEON is missing complex dashboards. This makes sense because they want to focus on the core mission and allows organizations to use dedicated dashboard platforms of their choice. Review collected by and hosted on G2.com.
SEON is very good tool to perform fraud prevention and edit engine rules or user accounts. It almost gives everything you need ranged from banning, looking for information about users to make automatic rules which prevents fraud trends. I am a new worker but I heard that SEON was long awaited and very easy to intergrate with our systems and right now we cannot imagine using other tool in fraud prevention. We use it almost all the time because most of our tasks needs it. Review collected by and hosted on G2.com.
The main problem with SEON is that sometimes it is a bit slow, especially when you open many cards at the same time. While you do this you have to wait few minutes before you can continue to use this platform normally. Review collected by and hosted on G2.com.
