I love that Sendoso integrates directly with Salesforce. It benefits me because it autofills all my client's information, such as their address, name, and phone number, which means I don't have to repeatedly add this information. The initial setup was super easy; I just made an account and linked it to my Salesforce. It's super user-friendly, making it really easy to send gifts and pick them. I also appreciate how straightforward the whole process is thanks to this seamless integration. Review collected by and hosted on G2.com.

Sometimes I have to be always logged in to Sendoso on a different tab. Also, the connection to Salesforce can lag a little bit. I often have to refresh the Sendoso tab and refresh Salesforce as well. Review collected by and hosted on G2.com.

Sendoso was very easy to set up, and it’s been a great way to enable both marketers and sellers with gifting. The onboarding team and the CSM team have been extremely helpful throughout the process, and they’ve helped take our gifting efforts to the next level. We can now send gifts in a matter of seconds. Review collected by and hosted on G2.com.

To start gifting with Sendoso, you have to add funds upfront. The downside is that once those funds are added, there isn't a way to withdraw them, so it’s important to be strategic about how much you add and how frequently you top up. Review collected by and hosted on G2.com.

I find Sendoso very easy and intuitive to use. It's extremely useful for sending customized messages, especially one-offs. The implementation process was great and very hands-on. After an initial adjustment period, the team quickly got used to it and started utilizing it correctly. It does a great job reengaging people who have ghosted and bringing people to the table who have yet to hit the accept button in their email box. From a one-to-one perspective, Sendoso is terrific. Review collected by and hosted on G2.com.

I find Sendoso great from a one-to-one perspective, but I think it could be better from a bulk perspective. Bulk sending isn't as customizable as I would like it to be. Review collected by and hosted on G2.com.

Their warehouse is run very efficiently and our inventory/bundles have been shipped out on time and correctly every single time so far. For us, the timeliness and correctness of the sends is critical to our campaigns, so this is the greatest part of working with Sendoso to-date.

Secondarily, when we have a question or a small issue, their almost immediate support response is really great.

The onboarding experience was excellent in ensuring that our platform was set up properly, all received excellent training, and the overall importance that the onboarding specialist put on making sure we were comfortable with the platform was very welcome. Review collected by and hosted on G2.com.

Extremely antiquated and old UI. It's a very cumbersome interface that doesn't look or act like a platform in 2026. It takes too many steps to set up campaigns in a lot of cases, with multiple ways to set them up. Especially when you want to do things like providing a gift cost range to senders so that they can pick the denomination to send as a e-gift card. You have to set it up in an older workflow.

Also, with campaigns that require emails, you should be able to set up a consistent message per campaign that no matter the sender is always the same (and perhaps allows them to customize) for each send. Adding in variable data fields into a campaign message would also be great. Again, very challenging and too many steps to do something so fundamental in these sends.

We also work in a few different international locations, and getting standard things like coffee e-gift cards in those locations seems to be problematic. Sendoso says that it's set up for international sends/gifting, but there seem to be limits on certain things. Would like more options, choices and an ability to really utilize the platform more in places outside the United States where we have marketshare. Review collected by and hosted on G2.com.

I really like Sendoso's ease of use. It's a lot easier than having to manually send a gift, which saves me a lot of time and effort. It just adds another genuine, organic touchpoint to building relationships through email. The ability to click a market across Europe and choose an e-gift to send over email quickly is extremely beneficial. Review collected by and hosted on G2.com.

Some of the markets are lacking e-gift availability. I'm not sure if that's down to Sendoso or just the market and country itself. For example, while working in Spain, Italy, and the UK, Uber is quite prevalent, but there aren't equivalents for different markets, or at least they're not available on Sendoso from what I've noticed. Review collected by and hosted on G2.com.

I like how easy it is to use Sendoso. With just a couple of clicks, I can send gifts out quickly. I also like the notification system because it lets me know if the recipient opens the email with the gift. Since I'm busy with other tasks, I appreciate how the notification system makes it easy to track the status of all my gifts. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

Nothing that I can think of. Review collected by and hosted on G2.com.

It offers our team a one-stop shop for gifting for our prospects and customers. We used to have to order merch/gifts through a vendor, who would then send them to us, and we would package for gifting and then send out. Being able to do all of this in one platform is such a time saver. The is platform easy to navigate and intuitive, which is great as it allows not only super users but also our entire sales team to easily log in, find gifts, and send them to customers. The initial setup was easy, and our onboarding representative was wonderful and walked us through the process. Once onboarding ended, we were transitioned to a Customer Success Manager, and she has also been amazing. She is quick to reply, helps us troubleshoot when needed, easily reachable, and always willing to help. Review collected by and hosted on G2.com.

Multifactor authentication in order to log in. We also feel the e-gifting process for gift cards could be improved. It takes several steps to redeem, and the emails look a bit spammy and not legitimate which I think plays a role in the recipients not redeeming their gifts. Review collected by and hosted on G2.com.

I use Sendoso for sending swag, mailers, and e-gift cards to prospects and customers, which helps with warm introductions. I really like the ease of the platform. It's just a couple quick clicks, and I can send a gift out within seconds. The real-time notifications once the gift is delivered are great because they allow for a warm follow-up with prospects or customers. Sendoso helps create efficiency within my business, saving me so much time. It's a game changer for having time back to focus on other areas that help my business move forward. The platform itself is very smooth, very clean, and very easy to use. It's a plug and play way to be thoughtful and differentiate myself as a seller. Definitely a 10, it's a game changer for my business and a really great tool. Review collected by and hosted on G2.com.

I do wish we could send Sendoso in a couple different ways. I think my company, from an admin perspective, blocks a couple ways we can do it. So that's the only thing. For the most part, it's really easy to use. Review collected by and hosted on G2.com.

I love using Sendoso as it helps me be present in my territory even when I can't physically be there. It has been instrumental in opening doors with accounts and closing opportunities. The ease of use is something I appreciate greatly. The integration with our CRM and sales outreach tools like Groove makes it incredibly valuable because I can stay on the same screen to issue gifts, which really streamlines my daily routine and enhances my efficiency. It also integrates with Google Mail, which is useful. Overall, the initial setup of Sendoso was very easy. Review collected by and hosted on G2.com.

The lead time for certain items to ship and be delivered to prospects can take longer than expected at times. I've had some items get delivered within a week and others take several weeks to get delivered which can cause a lag in my follow-up cadence. Review collected by and hosted on G2.com.

It’s been the most effective way for me to start a conversation with a customer. My construction companies love receiving Sendoso gifts, and we’ve had strong results starting new conversations with prospects through Sendoso. Review collected by and hosted on G2.com.

The bulk upload feature for multiple contacts isn’t very user-friendly. It really needs a better, more straightforward way to handle mass outreach to customers. Review collected by and hosted on G2.com.