Sendblue Reviews & Product Details

We’ve had a really strong experience using Sendblue.

The biggest advantage for us was speed. We were able to get rolling immediately without waiting through the typical A2P SMS compliance approval process. For an agency that needs to launch quickly, that matters.

Another huge benefit is the ability to provision numbers in almost any area code. Being able to match the local area code for our clients makes outreach feel much more personal and increases trust right away.

Response rates have also been noticeably better compared to traditional SMS. iMessage simply performs stronger. On top of that, the ability to write in a more natural, conversational texting style makes messages feel human instead of robotic. That difference shows in engagement.

Overall, it’s been a powerful channel for us and a strong addition to our communication stack. Review collected by and hosted on G2.com.

If I had to point out one downside, it’s the price. It’s not the cheapest option on the market. That said, you get what you pay for. The pricing reflects the professionalism of the service and the speed at which you’re able to launch. For us, the ability to scale faster and generate better engagement more than justifies the investment. Review collected by and hosted on G2.com.

I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able to send emojis, like a thumbs up, during a text message reply is really useful. For our call center, we use it to send media that explains what to expect during appointments, which is really helpful. The initial setup was pretty simple, you just have to upload the app on the CRM marketplace and sign in, which made it easy for us to integrate it with our CRM. Review collected by and hosted on G2.com.

I think it would be good to have a dashboard where you have many options to create reports for internal use. Review collected by and hosted on G2.com.

I like that Sendblue has a support team that's with you all the way and basically helps with everything you need, not only implementing the software, but also with best practices and more. The support team is super helpful because we were able to set everything up in days with their assistance. They checked our copywriting, hopped on calls when needed, ensured we had everything we needed to implement it, and helped us fix bugs in the workflows. Review collected by and hosted on G2.com.

If anything, if I had to pinpoint something that could be better, maybe just facilitating the implementation when it comes to doing the automations. You have, like, an easier workflow builder, especially for who don't have a tech team. Review collected by and hosted on G2.com.

I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface is intuitive, which allows multiple team members to utilize it effectively without any hassle. I particularly appreciate the automation features that Sendblue offers, as they have greatly improved our ability to set up nurturing campaigns quickly and respond swiftly to leads and inquiries. The support team has consistently provided great service, ensuring that any issues we encounter are resolved promptly and with care. The initial setup of Sendblue was straightforward and smooth, which made transitioning to it a pleasant experience. Additionally, the capability to integrate with iMessage has been a great advantage, fitting seamlessly with our existing systems for a win-win setup. Overall, I'm very happy with the experience, and I was so satisfied that I rated it a perfect 10 when asked about recommending it to others. Review collected by and hosted on G2.com.

I don't have any major complaints about Sendblue. However, it would be beneficial to receive more frequent recommendations on areas for improvement or feedback on our automation processes. While I acknowledge that a lot of this responsibility is on us, additional insights from the platform would enhance our overall experience further. Review collected by and hosted on G2.com.

I like the ease of use that Sendblue provides, making it very straightforward to navigate and operate, which significantly aids in managing my sales team’s communication with prospects. The level of support is commendable, ensuring any issues are addressed promptly, adding efficiency to our workflow. Moreover, Sendblue's fast-paced functionality allows me to swiftly complete sales activities, saving both time and money, which is crucial for optimizing our operations. The ability to use blue iMessage significantly increases our response rates, making our communication more effective and helping drive more deals forward. This also helps to boost our business revenue as we can swiftly respond to communications and reach more prospects in a shorter amount of time, ultimately focusing more on revenue-generating activities. Switching from Aircall to Sendblue has improved our results due to its simplicity and effectiveness, confirming that our choice to transition was beneficial. Additionally, the initial setup process for Sendblue was very easy, further enhancing its appeal as a user-friendly solution for our needs. Review collected by and hosted on G2.com.

I wish that the HubSpot integration worked a little bit better. Review collected by and hosted on G2.com.

I love the exceptional onboarding process provided by Sendblue, which makes getting started incredibly easy and simple. The customer service managers are outstanding, ensuring a smooth transition and offering support that truly stands out. This ease of onboarding allows me to focus on building personal relationships with our app members through iMessages, which Sendblue notably facilitates. The platform enables me to initiate conversations from a position of familiarity and safety, which is crucial when engaging with a newer audience. I appreciate how Sendblue allows creating personal connections right off the bat, which has proven to be very helpful for our needs. Review collected by and hosted on G2.com.

I don't love that Sendblue has to work through GoHighLevel, as GoHighLevel is challenging to work with. This creates a hurdle for my business and adds extra time to accomplish tasks. Review collected by and hosted on G2.com.

I’ve really appreciated how responsive the support team at Sendblue has been. Whenever I encounter a technical issue, they are quick to provide assistance. Additionally, I find that the software works very seamlessly and integrates well with my CRM, enhancing my productivity. The initial setup process was straightforward, which made it easy to get started. These aspects collectively improve my overall use of the platform and contribute positively to my workflow. Review collected by and hosted on G2.com.

The iPhone app recently introduced by Sendblue lacks certain features that I consider important, such as proper support for group chats. While the app's existing functionality works fairly well, the absence of these features impacts my ability to utilize the app fully, particularly when it comes to managing iMessage group chats. Although I have been informed that these features are in development and will be available soon, their absence is currently a limitation. Review collected by and hosted on G2.com.

I primarily use Sendblue for conversational texting and I find the automations incredibly beneficial. I really appreciate the powerful automation capabilities that allow me to reach clients instantly and streamline operations. The automation features are superb, especially when setting up custom workflows through integrations with Zapier or n8n. This flexibility in automation has significantly improved how my business functions. Furthermore, I find Sendblue's API capabilities to be excellent, which enhances the overall efficiency and connectivity with other tools. Additionally, the initial setup process with Sendblue was very straightforward, and their support team was incredibly helpful in getting us started, making the transition smooth and stress-free. Review collected by and hosted on G2.com.

Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messages that can be sent from one line to be restrictive. Review collected by and hosted on G2.com.

I appreciate how Sendblue has significantly increased our client show-up rates through its effective automation features. The service is very simple to use, allowing for personal communication with our clients. The automations are easy to build, and the collaborative team at Sendblue was extremely helpful in assisting us with setting them up. Additionally, I found the initial setup process with Sendblue to be very straightforward and easy, allowing our operations team to get it up and running in just a few days. Review collected by and hosted on G2.com.

I dont have much to add here, there have not been any major red flags. One of the limitation is that all our texts come from one line, which I understand given the way in which SendBlue works, and it just takes additional management, which is ok. Review collected by and hosted on G2.com.

I really appreciate how Sendblue seamlessly integrates with GHL, which makes it incredibly convenient for my marketing agency operations. The out-of-the-box integration and straightforward onboarding process were super helpful, and they even guide you through it. I enjoy using their templates, which are easy to repurpose for responses and reminders, saving me time and effort. The customer support is phenomenal, as they respond almost within the day and often within the hour, ensuring that I receive guidance and support to monitor my numbers effectively. This strategic support allows me to continue forward confidently rather than feeling abandoned after sign-up, which is why I am loyal to Sendblue and keen to promote it to others. The support experience has been a big part of why I stick around because not many companies provide such proactive help. Their feature of answering questions in real-time instead of leaving me waiting days is invaluable, enabling me to move quickly and set up my systems efficiently. Review collected by and hosted on G2.com.

The main issue I have with Sendblue is the limitation on sending messages. You can only send 50 messages a day to a new contact. While I understand these limitations might be in place to adhere to real-world restrictions and best practices related to iPhones or iMessages, it still feels restrictive. However, I acknowledge that these limitations might be necessary to maintain system integrity. Review collected by and hosted on G2.com.